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Lockups and Software Problems
CAUTION:
safety instructions in the Product Information Guide.
The computer does not start up
E
N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O
T H E E L E C T R I C A L O U T L E T
The computer stops responding
NOTICE:
shutdown.
T
U R N T H E C O M P U T E R O F F
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
E
N D T H E P R O G R A M
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the Applications tab.
3
Click to select the program that is no longer responding.
4
Click End Task.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
C
the program.
A program is designed for an earlier Windows operating system
R
U N T H E
P
R O G R A M
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2
Follow the instructions on the screen.
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Troubleshooting
Before you begin any of the procedures in this section, follow the
You may lose data if you are unable to perform an operating system
— If you are unable to get a response by pressing a key on
—
C
O M P A T I B I L I T Y
— If necessary, uninstall and then reinstall
W
I Z A R D
—
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Table of Contents
Troubleshooting
