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Service
In the chapter "Troubleshooting" some disturbances have been summa-
rised, which you can solve yourself. If you do not find any helpful infor-
mation there, please contact your local Customer Service Centre.
Addresses and phone numbers can be found in the separate "Guarantee
Conditions/Service Departments" (supplied with the appliance).
Be well prepared before you phone. This facilitates the diagnosis and
the decision as to whether a customer service visit is necessary. With
our checklist you can gather important information before making
your call:
Make a note of the E/PNC number and the F number. They are both on
the rating plate behind the door of your washing machine.
E/PNC no. ......................
F no.
If possible establish:
• How is the disturbance evident?
• Under what circumstances does the disturbance
occur?
When do you incur costs even during the warranty period?
– if you could have solved the disturbance yourself with the help of the
Troubleshooting table (see section "Troubleshooting "),
– if the customer service engineer has to make several journeys because
he did not receive all the necessary important information before his
visit and now e.g. has to fetch spares. You can avoid these extra trips
by preparing your telephone call properly in the way described above.
38
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