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Cisco 8832 User Manual

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Cisco IP Conference Phone 8832 User Guide
First Published: 2017-09-15
Last Modified: 2020-11-18
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  • Page 1 Cisco IP Conference Phone 8832 User Guide First Published: 2017-09-15 Last Modified: 2020-11-18 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.

  • Page 3: Table Of Contents

    C O N T E N T S C H A P T E R 1 Your Phone Your Cisco IP Conference Phone 8832 and 8832NR Feature Support New and Changed Information New and Changed Information for Firmware Release 12.8(1) New and Changed for Firmware Release 12.7(1)
  • Page 4 Contents Replace Your Existing Phone with a New Phone Self Care Portal Speed-Dial Numbers Cisco IP Conference Phone 8832 Buttons and Hardware Conference Phone Navigation Conference Phone Softkeys Phone Icons Phone Keypad Characters Clean the Phone Screen Wired Expansion Microphone...
  • Page 5 Conference Calls and Meetings Add Another Person to a Call Swap Between Calls Before You Complete a Conference View and Remove Conference Participants C H A P T E R 3 Contacts Corporate Directory Cisco IP Conference Phone 8832 User Guide...
  • Page 6 C H A P T E R 6 Settings Change the Ringtone Adjust the Phone Ringer Volume Adjust the Volume During a Call Phone Display Language C H A P T E R 7 Applications Available Applications View Active Applications Cisco IP Conference Phone 8832 User Guide...
  • Page 7 Compliance Statements for the European Union CE Marking Compliance Statements for Canada FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Conference Phone 8832 User Guide...
  • Page 8 Contents Cisco IP Conference Phone 8832 User Guide viii...

  • Page 9: Your Phone

    Additional Help and Information , on page 22 Your Cisco IP Conference Phone 8832 and 8832NR The Cisco IP Conference Phone 8832 and 8832NR provide high-definition (HD) audio performance and 360-degree coverage for medium to large conference rooms and executive offices. The conference phone has sensitive microphones that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1 m)

  • Page 10: Feature Support

    The phone also supports an optional set of two wireless expansion microphones. The Cisco IP Conference Phone 8832NR (non-radio) version does not support Wi-Fi or wireless expansion microphones. The phone can be used for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. When you add the expansion microphones, coverage extends to a 20 x 34 foot (6.1 x 10 m) room and up to 22 people.

  • Page 11: New And Changed Information For Firmware Release 12.6(1)

    New and Changed Information for Firmware Release 12.5(1)SR3 The following table shows the changes that were made for Firmware Release 12.5(1)SR3. Table 3: Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.5(1)SR3 Revision New or Updated Section...

  • Page 12: Phone Setup

    Your Phone Phone Setup Table 4: Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.1(1) Revision New or Updated Section Updates to support for Cisco IP Conference Connect to the Network, on page 4 Phone 8832 PoE Injector Support for Wireless Microphone •...
  • Page 13 Your Phone Connect to the Network • PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 PoE Injector (CP-8832-POE) and connect the injector to the network with an Ethernet cable. • Non-PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector (CP-8832-ETH or CP-8832-ETH-WW).

  • Page 14: Set Up Wi-Fi Client

    Figure 4: Wi-Fi Network Connection Set Up Wi-Fi Client The Cisco IP Conference Phone 8832 can access a Wi-Fi network. You need a power adapter to power the phone. The Cisco IP Conference Phone 8832NR cannot be used with a Wi-Fi network.

  • Page 15: Connect With Activation Code Onboarding

    The phone supports an optional kit with two wired expansion microphones. You can extend the microphones up to 7 feet (2.13m) from the phone. For best results, place the microphones between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone. Cisco IP Conference Phone 8832 User Guide...

  • Page 16: Install The Wireless Expansion Microphones

    LED blinks rapidly. Before you begin Disconnect the wired expansion microphones before you install wireless expansion microphones. You cannot use both wired and wireless expansion microphones at the same time. Cisco IP Conference Phone 8832 User Guide...

  • Page 17: Pair A Wireless Microphone

    (Optional) Press Cancel to revert to the Wireless microphones menu. Related Topics Wireless Expansion Microphone, on page 19 Unpair a Wireless Microphone Procedure Step 1 Press Settings. Step 2 Select Admin Settings > Microphones > Wireless microphones. Cisco IP Conference Phone 8832 User Guide...

  • Page 18: Install The Wireless Microphone Charging Cradle

    Plug one end of the USB-C cable to the charging cradle and the other end into the power adapter. The following figure shows installation of a wireless microphone charging cradle. Figure 6: Wireless Microphone Charging Cradle Installation Related Topics Wireless Expansion Microphone, on page 19 Cisco IP Conference Phone 8832 User Guide...

  • Page 19: Charge A Wireless Microphone

    Figure 7: Smart Adapter Power Port and LAN Port You can use only one microphone per unit. Note You must use either two wired microphones or two wireless microphones with the phone, but not a mixed combination. Cisco IP Conference Phone 8832 User Guide...
  • Page 20 Connect the first phone to the Smart Adapter using the longer, thicker USB-C cable. Step 5 Connect the second phone to the Smart Adapter using a USB-C cable. The following figure shows installation of the conference phone in daisy chain mode. Cisco IP Conference Phone 8832 User Guide...
  • Page 21 Replace Your Existing Phone with a New Phone You can change your phone model. The change can be required for a number of reasons, for example: • You have updated your Cisco Unified Communications Manager (Unified CM) to a software version that doesn't support the phone model.

  • Page 22: Self Care Portal

    You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager. Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
  • Page 23 • After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Related Topics Calls That Require a Billing Code or Authorization Code Phone Keypad Characters, on page 18 Cisco IP Conference Phone 8832 User Guide...

  • Page 24: Cisco Ip Conference Phone 8832 Buttons And Hardware

    The following figure shows the Cisco IP Conference Phone 8832. Figure 11: Cisco IP Conference Phone 8832 Buttons and Features The following table describes the buttons on the Cisco IP Conference Phone 8832. Table 6: Cisco IP Conference Phone 8832 Buttons...
  • Page 25 Phone Icons Your phone screen displays many icons. This section gives images of the common icons Icons are in color or grayscale, depending on the screen. Cisco IP Conference Phone 8832 User Guide...
  • Page 26 / . @ : ; = ? -_ & % (space) , ! ^ ' " | Zero (0) Asterisk (*) + * ~ ` < > Pound (#) # $ £ \ ( ) { } [ ] Cisco IP Conference Phone 8832 User Guide...
  • Page 27 Wired Expansion Microphone The Cisco IP Conference Phone 8832 supports two wired expansion microphones, available in an optional kit. Use the expansion microphones in larger rooms or in a crowded room. For best results, we recommend that you place the microphones between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone.

  • Page 28: Phone Firmware And Upgrades

    Install the Wireless Microphone Charging Cradle, on page 10 Charge a Wireless Microphone, on page 11 Phone Firmware and Upgrades Your phone comes pre-installed with firmware that is specific to the call control system. Cisco IP Conference Phone 8832 User Guide...

  • Page 29: Energy Savings

    For example, your administrator can set your phone to alert you 10 minutes before it turns off. You get a message that your phone is turning off soon and you get notifications at these intervals: • Four rings at 10 minutes before power off Cisco IP Conference Phone 8832 User Guide...

  • Page 30: Additional Help And Information

    Accessibility Features The Cisco IP Conference Phone 8832 provides accessibility features for the blind, and for the visually, hearing, and mobility impaired. Because many of these features are standard, users with disabilities can access them without any special configuration.
  • Page 31 Your Phone Hearing-Impaired Accessibility Features Figure 15: Hearing-Impaired Accessibility Features The following table describes the hearing-impaired accessibility features on the Cisco IP Conference Phone 8832. Table 9: Hearing-Impaired Accessibility Features Item Accessibility Feature Description LED bar The phone screen displays the current state and the LED bar displays: •...
  • Page 32 Your administrator can also change your settings. Vision-Impaired and Blind Accessibility Features Your phone comes with standard accessibility features that require little or no setup. Cisco IP Conference Phone 8832 User Guide...
  • Page 33 Your Phone Vision-Impaired and Blind Accessibility Features Figure 16: Vision-Impaired and Blind Accessibility Features The following table describes the vision-impaired and blind accessibility features on the Cisco IP Conference Phone 8832. Table 10: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature...
  • Page 34 When you adjust the volume, the LED bar lights white to show the volume increase or decrease. Mobility-Impaired Accessibility Features Your conference phone comes with standard accessibility features that require little or no setup. Cisco IP Conference Phone 8832 User Guide...
  • Page 35 Third-Party Accessibility Applications Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones, Cisco IP Conference Phone 8832 User Guide...
  • Page 36 Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible caller ID, inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency notifications through Cisco IP Phones (supporting users with disabilities), etc. For more information about third-party applications, contact your administrator.
  • Page 37 Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.
  • Page 38 Your Phone Cisco One-Year Limited Hardware Warranty Terms Cisco IP Conference Phone 8832 User Guide...
  • Page 39 Sometimes, instead of just having someone’s phone number, you might also have a phone address that you can use to place the call instead. This address might look like an email address, such as username1@example.com, or it might contain numbers like username2@209.165.200.224. Procedure Step 1 Press New call. Cisco IP Conference Phone 8832 User Guide...

  • Page 40: Speed Dial

    Before you begin Set up speed-dial codes in the Self Care portal. Procedure Step 1 Press down on the Navigation bar or press Favorites. Step 2 Select a speed-dial entry and press Call. Cisco IP Conference Phone 8832 User Guide...

  • Page 41: Make A Call With A Speed-Dial Code

    Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset. Cisco IP Conference Phone 8832 User Guide...

  • Page 42: Answer Calls

    Calls Answer Calls Answer Calls Your Cisco phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press Answer. Answer Call Waiting on Your Conference Phone When you're on an active call, you know that a call is waiting when you hear a single beep and see a message on the conference phone screen.

  • Page 43: Answer A Call Within Your Hunt Group

    • The phone number used by the hunt group • Number of queued callers on each hunt group queue • Longest waiting time Procedure Step 1 Press Queue Status. Step 2 Press Update to refresh the statistics. Step 3 Press Exit. Cisco IP Conference Phone 8832 User Guide...

  • Page 44: Trace A Suspicious Call

    Step 2 To resume a call from hold, press Resume. Answer a Call Left on Hold for Too Long When you've left a call on hold too long, you'll be notified with these cues: Cisco IP Conference Phone 8832 User Guide...

  • Page 45: Swap Between Active And Held Calls

    You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call. You can park only one call at the call park number. Before you begin Your call must be active. Cisco IP Conference Phone 8832 User Guide...

  • Page 46: Retrieve A Call On Hold With Call Park

    Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls. Related Topics Self Care Portal, on page 14 Transfer Calls You can transfer an active call to another person. Cisco IP Conference Phone 8832 User Guide...

  • Page 47: Transfer A Call To Another Person

    When you add more than one person to a conference call, wait a few seconds between adding participants. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Cisco IP Conference Phone 8832 User Guide...

  • Page 48: Add Another Person To A Call

    Step 1 While you are in a conference, press Show Details to view a list of participants. Step 2 (Optional) Highlight a participant and press Remove to drop the participant from the conference. Cisco IP Conference Phone 8832 User Guide...

  • Page 49: Contacts

    You can set up your personal directory from your phone or from the Self Care portal. Use your phone to assign speed-dial codes to the directory entries. Related Topics Self Care Portal, on page 14 Cisco IP Conference Phone 8832 User Guide...
  • Page 50 Step 1 Press Contacts. Step 2 Sign in to your personal directory. Step 3 Select Personal Address Book. Step 4 Select a search criteria. Step 5 Enter your search criteria and press Submit. Cisco IP Conference Phone 8832 User Guide...
  • Page 51 Step 1 Press Contacts. Step 2 Sign in to your personal directory. Step 3 Select Personal Fast Dials and scroll to a fast-dial code. Step 4 Select the required fast-dial code and press Call. Cisco IP Conference Phone 8832 User Guide...
  • Page 52 Sign in to your personal directory. Step 3 Select Personal Fast Dials and search for a fast-dial code. Step 4 Select the required code and press Remove. Step 5 Select the index and press Remove. Cisco IP Conference Phone 8832 User Guide...
  • Page 53 Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call.
  • Page 54 Contacts Cisco Web Dialer Cisco IP Conference Phone 8832 User Guide...
  • Page 55 When the phone is in the idle state, you can also view the Recent calls list by pressing the Navigation cluster Return a Recent Call You can easily call someone who has called you. Cisco IP Conference Phone 8832 User Guide...
  • Page 56 Recents holds only 150 calls. Procedure Step 1 Select Recents. Step 2 Highlight the individual record or call group that you want to delete. Step 3 Press Delete. Step 4 Press Delete again to confirm. Cisco IP Conference Phone 8832 User Guide...
  • Page 57 This document has limited voicemail information because voicemail is not part of your phone. It is a separate component with a server and firmware that are purchased by your company. For information on setting up and using your voicemail, see the User Guide for the Cisco Unity Connection Phone Interface at https://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-user-guide-list.html.
  • Page 58 Each voicemail system is different so check with your administrator or IT department to find out which system your company uses. This section is for Cisco Unity Connection because most Cisco customers use that product for their voicemail system. But your company may use a different product.
  • Page 59 Changes to the ringer volume do not affect the call volume you hear when you are on a call. Procedure Press Volume up or down to adjust the volume when the phone is not in use. Cisco IP Conference Phone 8832 User Guide...
  • Page 60 Phone Display Language Your phone can display text in many languages. Your administrator sets the language the phone uses. If you want the language changed, contact your administrator. Cisco IP Conference Phone 8832 User Guide...
  • Page 61 Close Active Applications, on page 54 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications You can easily see what applications you already have open.
  • Page 62 Close Active Applications Procedure Step 1 Press Settings. Step 2 Select Running applications. Step 3 Select a running application and press Close app to close the application. Step 4 Press Close, then press Exit. Cisco IP Conference Phone 8832 User Guide...
  • Page 63 à deux conditions : (1) ce périphérique ne doit pas causer d'interférence et (2) ce périphérique doit supporter les interférences, y compris celles susceptibles d'entraîner un fonctionnement non souhaitable de l'appareil. La protection des communications ne peut pas être assurée lors de l'utilisation de ce téléphone. Cisco IP Conference Phone 8832 User Guide...
  • Page 64 This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 65 Important Online Information Important Online Information End User License Agreement The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: Cisco IP Conference Phone 8832 User Guide...
  • Page 66 Product Safety and Security Important Online Information Cisco IP Conference Phone 8832 User Guide...

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