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Difficulties
The paper jams when you use 2-
sided print.
Printing Received Faxes
Difficulties
•
Condensed print
•
Horizontal streaks
•
Top and bottom sentences are
cut off
•
Missing lines
Black lines when receiving.
Left and right margins are cut off
or a single page is printed on two
pages.
Received color fax prints only in
black and white.
Related Information
•
If You Are Having Difficulty with Your Machine
Related Topics:
•
Troubleshooting
•
Error and Maintenance Messages
•
Replace the Ink Cartridges
•
Unprintable Area
•
Check the Print Quality
•
Change the Paper Size and Paper Type
•
Acceptable Print Media
•
Clean the Print Head from Your Brother Machine
•
Clean the Print Head from Your Computer (Windows)
•
Check the Print Alignment from Your Brother Machine
•
Load Paper
•
Clean the Machine's Printer Platen
•
Clean the Paper Feed Rollers
Suggestions
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
For copying:
See Related Information: Change the Print Options to Improve Your Print
Results.
For printing:
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows).
If paper jams occur frequently during 2-sided printing, the paper feed rollers may
be stained with ink. Clean the paper feed rollers.
See Related Information: Clean the Paper Feed Rollers.
Suggestions
This is usually caused by a poor telephone connection. Do a test copy; if your
copy looks good, you probably had a bad connection, with static or interference
on the telephone line. Ask the other party to send the fax again.
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are
using.
See Related Information: Change the Paper Size and Paper Type.
Turn on Auto Reduction.
See Related Information: Shrink Page Size of an Oversized Incoming Fax.
Replace the color ink cartridges that have reached the end of their life, and then
ask the other person to send the color fax again.
See Related Information: Replace the Ink Cartridges.
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