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Picture
Symptom
There is no picture.
Picture noise appears
Blu-ray 3D disc playback does
not output 3D views.
Sound
Symptom
There is no sound or the sound
is distorted.
Customer Support
You can update the Player using the latest software to enhance the products operation and/or add new
features. To obtain the latest software for this player (if updates have been made), please visit
http://www.lg.com or contact LG Electronics customer care center.
Open Source Software Notice
To obtain the corresponding source code under GPL, LGPL and other open source licenses, please visit
http://opensource.lge.com. All referred license terms, warranty disclaimers and copyright notices are
available to download with the source code.
Cause & Solution
y Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y Connect the video connection securely.
y Check the [HDMI Color Setting] in the [Settings] menu is set to the
appropriate item that conforms to your video connection.
y Your TV may not support the resolution you have set on the player.
Change the resolution that your TV accepts.
y The player's HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
y You are playing a disc recorded in a colour system that is different
from your TV.
y Set the resolution which your TV accepts.
y Connect the player to your TV with HDMI cable (Type A, High Speed
HDMI™ Cable).
y Your TV may not support "HDMI 3D mandatory format".
y The [3D Mode] option in the [Settings] menu is set to [Off ].
Set the option to [On].
Cause & Solution
y The unit is in scan, slow motion, or pause mode.
y The sound volume is low.
y Check the speaker cable connection. (page 13)
Troubleshooting
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