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Brother QL820NWBC User Manual
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Brother QL820NWBC User Manual

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User's Guide
QL-810W
QL-820NWB
Read the Product Safety Guide first, then read the Quick Setup Guide for the correct
setup procedure. After reading this guide, keep it in a safe place for quick reference.
Version 05
ENG

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Table of Contents

Troubleshooting

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Summary of Contents for Brother QL820NWBC

  • Page 1 User’s Guide QL-810W QL-820NWB Read the Product Safety Guide first, then read the Quick Setup Guide for the correct setup procedure. After reading this guide, keep it in a safe place for quick reference. Version 05...
  • Page 2  The available options and supplies may vary depending on the country. Available Manuals Visit the Brother support website at support.brother.com and click Manuals on your model page to download the latest manuals. Product Safety Guide This guide provides safety information; read it before you use the printer.
  • Page 3 Symbols Used in This Guide The following symbols are used throughout this guide: WARNING Tells you what to do to avoid the risk of injury. Tells you about procedures you must follow to avoid minor personal injury or CAUTION damage to the label printer. Indicates information or directions that should be followed.
  • Page 4 CD/DVD player.  Users shall take full responsibility for applying CD/DVD labels. Brother accepts no responsibility for any loss or damage of data caused by the inappropriate use of CD/DVD labels. Be careful not to drop the DK Roll.
  • Page 5 Windows Server 2008 R2.  Windows Server 2012 in this document represents all editions of Windows Server 2012 and Windows Server 2012 R2.  Not all models are available in all countries. © 2019 Brother Industries, Ltd. All rights reserved.

  • Page 6: Table Of Contents

    Table of Contents Section I Basic Operations Setting Up the Label Printer Parts Description ............................2 Front ..............................2 Rear..............................4 Loading the DK Roll...........................5 Connecting the AC Adapter ........................7 Installing the Coin Cell Battery (QL-820NWB only) ...................8 Turning Power On/Off..........................10 Setting LCD Language (QL-820NWB only) .....................10 Setting the Time and Date (QL-820NWB only)..................10 LCD (QL-820NWB only) ..........................11 Screen ...............................11...
  • Page 7 General Tab............................44 Wired LAN (QL-820NWB only) / Wireless LAN Tabs ................46 Wireless Direct Tab ...........................48 Bluetooth Tab (QL-820NWB only).....................49 Applying Setting Changes to Multiple Printers ..................50 Device Settings for Windows ........................51 Settings Dialog Box ...........................51 Menu Bar ............................53 Basic Tab............................54 Advanced Tab ...........................55 Display Tab (QL-820NWB only) ......................56 Management Tab ..........................57...
  • Page 8 Section II Application How to Use P-touch Editor For Windows............................97 Starting P-touch Editor ........................97 Printing with P-touch Editor .......................99 Transferring Data to the Label Printer .....................100 Printing Using a 62 mm Black/Red DK Roll..................101 Adjusting the red range, brightness, and contrast ................104 For Mac..............................106 Starting P-touch Editor ........................106 Operation modes ..........................107...
  • Page 9 How to Update P-touch Software Updating P-touch Editor and P-touch Address Book (Windows only) ...........148 For Windows............................148 For Mac ............................150 Updating P-touch Editor Lite (Windows only) and the Firmware ............151 For Windows............................151 For Mac ............................153 Section III Network Introduction Network Features ..........................156 Changing Your Label Printer Network Settings Changing Your Label Printer's Network Settings (IP Address, Subnet Mask and Gateway) ....157 Using the BRAdmin Light Utility (Windows only) ................157...
  • Page 10 General Procedure for the P-touch Template Function .................196 List of Barcodes for Specifying Settings ....................197 Using the Battery Unit (Optional: PA-BU-001) Using the Battery Unit (Rechargeable Li-ion Battery)................200 Product Specifications ...........................202 Using the Brother Barcode Scanner (Optional: PA-BR-001) (QL-820NWB only)
  • Page 11 Section I Basic Operations Setting Up the Label Printer Printing Using a Computer (P-touch Editor) Printing Using the Mobile Device Changing the Label Printer Settings Printing Labels Using P-touch Template Other Functions...

  • Page 12: Setting Up The Label Printer

    Setting Up the Label Printer Parts Description Front QL-810W 1 Battery LED 8 Wi-Fi Button 2 Status LED 9 Editor Lite LED 3 Power Button 10 Editor Lite Button 4 Feed Button 11 DK Roll Compartment Cover 5 Cutter Button 12 Label Output Slot 6 WPS Button 13 Roll Spool Arm...
  • Page 13 Setting Up the Label Printer QL-820NWB 1 Indicator Display 9 Up Arrow Button 2 Date Display 10 Down Arrow Button 3 Time Display 11 OK Button 4 Status LED 12 LCD 5 Power Button 13 Label Output Slot 6 Cutter Button 14 DK Roll Compartment Cover 7 Menu Button 15 Roll Spool Arm...

  • Page 14: Rear

    Setting Up the Label Printer Rear QL-810W QL-820NWB 1 AC Adapter Port 2 USB Port 3 USB Host 4 LAN Port Important Before using the printer, make sure you remove the protective sheet according to the following procedure: 1 Make sure that the printer is turned Off. Hold the printer by the front, and firmly lift the DK Roll Compartment Cover to open it.

  • Page 15: Loading The Dk Roll

    Setting Up the Label Printer Loading the DK Roll Make sure that the label printer is turned Off. Hold the printer by the front, and firmly lift the DK Roll Compartment Cover to open it. Place the DK Roll into the Roll Spool Guide. •...
  • Page 16 Setting Up the Label Printer Close the DK Roll Compartment Cover. When you press the Power ( ) Button to turn the printer On, the end of the DK Roll aligns automatically. Important Do not leave any printed labels in the printer. Doing so will cause the labels to jam.

  • Page 17: Connecting The Ac Adapter

    Setting Up the Label Printer Connecting the AC Adapter Connect the AC Adapter to the printer and to the AC Power Cord. Then, plug the AC Power Cord into an earthed electrical socket. The PA-BU-001 (optional battery unit) can also be used.

  • Page 18: Installing The Coin Cell Battery (Ql-820Nwb Only)

    Setting Up the Label Printer Installing the Coin Cell Battery (QL-820NWB only) A coin cell battery is used as a backup power supply to maintain the settings for the internal clock. Please note that battery power will be consumed even if the printer is not in use. Make sure that the printer is turned Off.
  • Page 19 Setting Up the Label Printer CAUTION • Remove the battery if you do not intend to use the printer for an extended period of time. • Dispose of the battery at an appropriate collection point, not in the general waste stream. Be sure to observe all applicable federal, state, and local regulations.

  • Page 20: Turning Power On/Off

    Setting Up the Label Printer Turning Power On/Off On: Press the Power ( ) Button to turn the printer On. The Status LED turns green. Off: Press and hold the Power ( ) Button again to turn the printer Off. Important When turning the printer Off, do not remove the battery or disconnect the AC Adapter until the orange Status LED turns Off.

  • Page 21: Lcd (Ql-820Nwb Only)

    Setting Up the Label Printer LCD (QL-820NWB only) Screen When the printer is turned on, the main screen appears. 2 3 4 5 6 1 Update icon Indicates whether updated templates, databases, and other data are available. : There is new data. (flashing): Data update failed.

  • Page 22: Lcd Settings

    Setting Up the Label Printer 9 Time display Note While using the buttons on the printer, do not send prints or change settings from your computer or other devices. LCD Settings The settings for the LCD can be specified either by using the printer or by using the Printer Setting Tool on a computer connected to the printer.
  • Page 23 Setting Up the Label Printer Using the buttons on the printer, the following settings can be specified: Menu Title Sub title Settings Description Adjust the density of the first colour Settings Print Color 1 when using 2-colour printing. Density (2 (Black) colors) Adjust the density of the second...
  • Page 24 Setting Up the Label Printer Menu Title Sub title Settings Description Specify the period of time that Settings Auto Power Adapter passes before the printer turns off (Continued) automatically when connected to an electrical socket. Specify the period of time that Li-ion passes before the printer turns off Battery...
  • Page 25 Setting Up the Label Printer Menu Title Sub title Settings Description Select whether the template mode Template Template starts when the printer is turned on. Settings Mode Note In the template mode, you can replace the contents of the templates stored in the printer and print them.
  • Page 26 Setting Up the Label Printer Menu Title Sub title Settings Description Display the printer information. Information Configuration Printer: QL-820NWB ProgVer: *.** FontVer: *.** Memory: ***/8064kbytes Print the printer set-up information Print Start (missing dot test pattern, usage log, Configuration Back printer settings, wireless setting information and transfer data).
  • Page 27 Setting Up the Label Printer Menu Title Sub title Settings Description Select the type of command mode. Administration Command Mode P-touch Template ESC/P Raster Select the date format for the clock. Date Format 1/31/2099 01/31/2099 31/1/2099 31/01/2099 31.1.2099 31.01.2099 31-1-2099 31-01-2099 2099/1/31 2099/01/31...
  • Page 28 Setting Up the Label Printer Menu Title Sub title Settings Description Factory Reset returns all printer Administration Reset Factory Reset Reset settings, including the (Continued) Back communication settings and device settings, to their factory defaults. Templates and databases stored in the printer are also deleted.
  • Page 29 Setting Up the Label Printer Menu Title Sub title Settings Description Select whether to turn the WLAN WLAN WLAN function On or Off. (On/Off) Set which network is used when you Network Mode Infrastructure select [On] from [WLAN (On/Off)]. Mode Direct Mode Infra/Direct Mode Try to connect to wireless access...
  • Page 30 Setting Up the Label Printer Menu Title Sub title Settings Description Determine when the label feed Feed Feed Start starts. These modes may vary depending on the DK Roll used. Label feed starts on the current page Die-cut Feed Current Page when the die-cut black mark is Setting detected on the reverse side.
  • Page 31 Setting Up the Label Printer Setting the Menu Security When setting the menu security, access to the Administration mode can be restricted by setting a password. Press the Menu, ▲, or ▼ Button to select the [Administration] menu, and then press the OK Button. Select [Menu Security], press ▲...

  • Page 32: Printing Using A Computer (P-Touch Editor)

    QL-810W only: When printing with P-touch Editor, press and hold the P-touch Editor Lite Button until the green Editor Lite LED turns off. Visit our website (install.brother) and download the Software Installer for the latest software and manuals. Double-click the downloaded EXE file (for Windows) or DMG file (for Mac), and follow the on-screen instructions to proceed with the installation.

  • Page 33: Connecting The Label Printer To A Computer

    Printing Using a Computer (P-touch Editor) Connecting the Label Printer to a Computer Refer to these directions for the type or connection method:  USB cable connection See Connecting Using USB on page 23.  Wireless LAN connection See Connecting Using Wi-Fi on page 23. ...
  • Page 34 Printing Using a Computer (P-touch Editor)  For Windows Connect the printer and computer with a USB cable. Start the Printer Setting Tool on your computer, and click [Communication Settings]. Select [Infrastructure and Wireless Direct] or [Wireless Direct] for [Selected Interface] in [Communication Settings] in the [General] tab, and confirm the [Wireless Direct] tab.
  • Page 35 Printing Using a Computer (P-touch Editor) 3 The Status LED is lit in orange, the Editor Lite LED flashes in green and the Wi-Fi LED flashes in blue. While pressing the Power ( ) Button, press the Cutter ( ) Button once and the Status LED lights in orange.
  • Page 36 Printing Using a Computer (P-touch Editor)  For Mac Start the Wireless Device Setup Wizard included in the Printer Driver Package, and then follow the on-screen instructions. The Wireless Device Setup Wizard can be found in the [Utilities] folder. For QL-810W Press and hold the Wi-Fi ( ) Button for one second.
  • Page 37 Printing Using a Computer (P-touch Editor) WPS (Wi-Fi Protected Setup™) If your Wi-Fi access point/router supports WPS, settings and connections can be configured quickly. First, confirm that your Wi-Fi access point/router has the WPS symbol. Place your printer within the range of your Wi-Fi access point/router. The range may differ depending on your environment.

  • Page 38: Connecting Using A Wired Lan (Ql-820Nwb Only)

    Printing Using a Computer (P-touch Editor) Connecting Using a Wired LAN (QL-820NWB only) Note To use a static IP address to connect your printer with a wired LAN connection, install the printer drivers and Printer Setting Tool, and then specify the wired LAN connection settings. For more information, see Installing the Software and Printer Drivers to a Computer on page 22.

  • Page 39: Connecting The Label Printer To A Barcode Scanner Using Bluetooth (Ql-820Nwb Only)

    Printing Using a Computer (P-touch Editor) Connecting the Label Printer to a Barcode Scanner using Bluetooth (QL-820NWB only) You can connect the printer to a Barcode Scanner using a Bluetooth interface. Note • Follow the recommendations of the manufacturer of your Bluetooth-equipped devices, such as Barcode Scanners, and install any necessary hardware and software.

  • Page 40: Printing From A Computer

    Available Applications To use the printer effectively, a number of applications and functions are available. You must install the printer driver to use these applications. Visit our website (install.brother) and download the installer for the applications and printer driver. Application Windows...

  • Page 41: Creating Labels From Your Computer

    Printing Using a Computer (P-touch Editor) Creating Labels from Your Computer There are various methods for printing with this printer. The following describes the procedure for printing from a computer using P-touch Editor or P-touch Address Book. Start P-touch Editor or P-touch Address Book, and then open the document you want to print. Create a label design.

  • Page 42: Attaching Labels

    Printing Using a Computer (P-touch Editor) Attaching Labels Peel the backing from the label. Position the label, and then press firmly from top to bottom with your finger to attach the label. Note Labels may be difficult to attach to surfaces that are wet, dirty, or uneven. The labels may peel off easily from these surfaces.

  • Page 43: Printing Using The Mobile Device

    Printing Using the Mobile Device Installing Applications for Use with Mobile Devices Brother offers various applications for use with your printer, including applications that allow you to print directly from your Apple iPhone, iPad, and iPod touch or Android™ smartphone or tablet, and applications that allow you to transfer data wirelessly, such as templates, symbols, and databases created using a computer, to your printer.
  • Page 44 Printing Using the Mobile Device  For Mac a) Launch the Printer Setting Tool on your computer. b) Click the [Wireless LAN] tab. c) Confirm that [Wireless Direct] is set to [On]. For QL-810W Press and hold the Wi-Fi ( ) Button on the printer for one second to turn the Wi-Fi function On. The Wi-Fi ( ) LED starts flashing blue once every three seconds.

  • Page 45: Printing From A Mobile Device

    Printing Using the Mobile Device Printing from a Mobile Device Make sure that the printer is connected to your mobile device. Start the mobile printing application on your mobile device. See Connecting the Label Printer to a Mobile Device on page 33. Select a label template or design.

  • Page 46: Attaching Labels

    Printing Using the Mobile Device Attaching Labels Peel the backing from the label. Position the label, and then press firmly from top to bottom with your finger to attach the label. Note Labels may be difficult to attach to surfaces that are wet, dirty, or uneven. The labels may peel off easily from these surfaces.

  • Page 47: Changing The Label Printer Settings

    For more information, see Installing the Software and Printer Drivers to a Computer on page 22. • “Printer Setting Tool” appears in English as “Printer Setting Tool” in the [Control Panel] and shortcut icon. Important The Printer Setting Tool is available only with compatible Brother printers. Before Using the Printer Setting Tool ...

  • Page 48: Using The Printer Setting Tool For Windows

     For Windows Vista / Windows 7 / Windows Server 2008 / Windows Server 2008 R2: Click Start > All Programs > Brother > Label & Mobile Printer > Printer Setting Tool.  For Windows 8 / Windows 8.1 / Windows Server 2012 / Windows Server 2012 R2: On the Apps screen, click the Printer Setting Tool.
  • Page 49 Changing the Label Printer Settings Check that the printer you want to configure appears next to [Printer]. If a different printer appears, select the printer you want from the drop-down list. Note If only one printer is connected, it is unnecessary to make a selection because only that printer is available. Select the settings you want to change, and then specify or change the settings in the dialog box.

  • Page 50: Communication Settings For Windows

    Changing the Label Printer Settings Communication Settings for Windows Use [Communication Settings] in the Printer Setting Tool to specify or change the printer communication information when connecting the printer and computer with a USB cable or via a Bluetooth connection (QL-820NWB only).
  • Page 51 Changing the Label Printer Settings 5 Node Name Displays the node name (nodes can be renamed). For more information, see Menu Bar on page 42. 6 Settings Tabs Contains settings that may be specified or changed. appears in the tab, the settings in that tab will not be applied to the printer. 7 Settings Display/Change Area Displays the current settings for the selected item.

  • Page 52: Menu Bar

    Changing the Label Printer Settings Menu Bar The following explains about the menu items in the Settings Dialog Box. • Apply Settings to the Printer Applies the settings to the printer. • Save Settings in Command File Saves the specified settings in a command file. The file extension is .bin. The saved command file can be used with the mass storage mode to apply the settings to a printer.
  • Page 53 Changing the Label Printer Settings  Select a Profile to import Imports the exported file and applies the settings to a printer. Click [Browse] and select the file you want to import. The settings in the selected file appear in the settings display/change area.

  • Page 54: General Tab

    Changing the Label Printer Settings General Tab The following explains about the General Tab in the Settings Dialog Box. Communication Settings • Network Settings on Power On Specifies the conditions for connecting via Wi-Fi when the printer is turned on. QL-810W: Select [On by Default], [Off by Default] or [Keep Current State].
  • Page 55 Changing the Label Printer Settings Log (QL-820NWB only) • Log storage Selects whether to export the update log to the FTP server. • Log storage path of FTP server Enters the path to the folder on the FTP server where you want to export the log data.

  • Page 56: Wired Lan (Ql-820Nwb Only) / Wireless Lan Tabs

    Changing the Label Printer Settings Wired LAN (QL-820NWB only) / Wireless LAN Tabs The following explains about the Wired LAN (QL-820NWB only) and Wireless Tab in the Settings Dialog Box. TCP/IP (Wired/Wireless) • Boot Method Selects [AUTO], [BOOTP], [DHCP], [RARP], or [STATIC]. •...
  • Page 57 Changing the Label Printer Settings • User ID/Password You can specify settings only when LEAP, EAP-FAST, PEAP, EAP-TTLS or EAP-TLS is selected as the authentication method. In addition, with EAP-TLS, it is not necessary to register a password, but a client certificate must be registered.

  • Page 58: Wireless Direct Tab

    Changing the Label Printer Settings Wireless Direct Tab The following explains about the Wireless Direct Tab in the Settings Dialog Box. Wireless Direct Settings • SSID/Network Key Generation Select [AUTO] or [STATIC]. • SSID (Network Name)/Network Key Specifies the SSID (25 ASCII characters or fewer) and the network key (63 characters or fewer) you want to use in the Wireless Direct mode.

  • Page 59: Bluetooth Tab (Ql-820Nwb Only)

    Changing the Label Printer Settings Bluetooth Tab (QL-820NWB only) The following explains about the Bluetooth Tab in the Settings Dialog Box. Bluetooth Settings • Visible to Other Devices Allows the printer to be “discovered” by other Bluetooth devices. Available settings: [Discoverable], [Not Discoverable] •...

  • Page 60: Applying Setting Changes To Multiple Printers

    Changing the Label Printer Settings Applying Setting Changes to Multiple Printers After applying settings to the first printer, disconnect the printer from the computer, and then connect the second printer to the computer. Select the newly connected printer from the [Printer] drop-down list. Note If the [Automatically detects the connected printer, and retrieves the current settings] check box in the Option Setting dialog box is selected, the printer connected with the USB cable is automatically...

  • Page 61: Device Settings For Windows

    Changing the Label Printer Settings Device Settings for Windows Use [Device Settings] in the Printer Setting Tool to specify or change printer settings when connecting the printer and computer with a USB cable or via a Bluetooth connection. Not only can you change the device settings for one printer, but you can also apply the same settings to multiple printers.
  • Page 62 Changing the Label Printer Settings 3 Settings Tabs Contains settings that may be specified or changed. Note appears in the tab, the settings in that tab cannot be specified or changed. In addition, the settings in the tab will not be applied to the printer even if [Apply] is clicked. The settings in the tab will also not be saved or exported when the [Save in Command File] or [Export] command is used.

  • Page 63: Menu Bar

    Changing the Label Printer Settings Menu Bar The following explains about the menu items in the Settings Dialog Box. • Apply Settings to the Printer Applies the settings to the printer. Performs the same operation as when [Apply] is clicked. •...

  • Page 64: Basic Tab

    Changing the Label Printer Settings Basic Tab The following explains about the Basic Tab in the Settings Dialog Box. • Auto Power On Specifies whether the printer turns on automatically when the AC Power Cord is plugged into an electrical socket.

  • Page 65: Advanced Tab

    Changing the Label Printer Settings Advanced Tab The following explains about the Advanced Tab in the Settings Dialog Box. • Print Density (Black) Sets the density of black. Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6] • Print Density (Red) Sets the density of red. Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6] •...

  • Page 66: Display Tab (Ql-820Nwb Only)

    Changing the Label Printer Settings Display Tab (QL-820NWB only) The following explains about the Display Tab in the Settings Dialog Box. • Set Clock Sets date and time. Clicking the [Current Date/Time] button will sync to the date and time on the computer. •...

  • Page 67: Management Tab

    Changing the Label Printer Settings Management Tab The following explains about the Management Tab in the Settings Dialog Box. Important To display these tabs, you must have administrator privileges for the computer or the printer. You can confirm the administrator privileges for the printer in the [Printer properties] - [Security] tab. •...

  • Page 68: Applying Setting Changes To Multiple Label Printers

    Changing the Label Printer Settings Applying Setting Changes to Multiple Label Printers After applying settings to the first printer, disconnect the printer from the computer, and then connect the second printer to the computer. Select the newly connected printer from the [Printer] drop-down list. Click [Apply].

  • Page 69: P-Touch Template Settings For Windows

    • When printing through P-touch Template, some symbols printed in red or black may look different than when printed through the computer. For more information, see P-touch Template Manual/Raster Command Reference (English only) from the Brother support website at support.brother.com...

  • Page 70: P-Touch Template Settings Dialog Box

    [Received Data Size]: Printing starts when the number of characters specified here is received. However, delimiters are not counted in the number of characters. 5 Character Code Table Selects one of the following character code sets: Available settings: [Windows 1252], [Windows 1250 Eastern Europe], [Brother standard]...
  • Page 71 23h 24h 40h 5Bh 5Ch 5Dh 5Eh 60h 7Bh 7Ch 7Dh 7Eh For switched characters, download P-touch Template Manual/Raster Command Reference (English only) from the Brother support website at support.brother.com 7 Command Prefix Character Specifies the prefix character code which identifies commands used in P-touch Template mode.

  • Page 72: Printer Setting Tool For Mac

    Using the Printer Setting Tool for Mac Connect the printer you want to configure to the computer. Click [Macintosh HD] - [Applications] - [Brother] - [Printer Setting Tool] - [Printer Setting Tool.app]. The [Printer Setting Tool] window appears. Check that the printer you want to configure appears next to [Printer]. If a different printer appears, select the printer you want from the pop-up list.

  • Page 73: Settings Dialog Box

    Changing the Label Printer Settings Settings Dialog Box 1 Printer Lists the connected printers. 2 Import Imports settings from a file. 3 Export Saves the current settings in a file. 4 Settings Tabs Contain settings that may be specified or changed. 5 Apply Settings to the Printer Applies the settings to the printer.

  • Page 74: Basic Tab

    Changing the Label Printer Settings 9 Current Settings Retrieves the settings from the currently connected printer and displays them in the dialog box. 10 Exit Exits the Printer Setting Tool. Basic Tab The following explains about the Basic Tab in the Settings Dialog Box. •...

  • Page 75: Advanced Tab

    Changing the Label Printer Settings Advanced Tab The following explains about the Advanced Tab in the Settings Dialog Box. • Print Density (Black) Sets the density of black. Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6] • Print Density (Red) Sets the density of red. Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6] •...

  • Page 76: Bluetooth Settings Tab (Ql-820Nwb Only)

    Changing the Label Printer Settings Bluetooth Settings Tab (QL-820NWB only) The following explains about the Bluetooth Settings Tab in the Settings Dialog Box. • Bluetooth Device Name Displays the Bluetooth device name. • Bluetooth Address Displays the acquired Bluetooth address. •...

  • Page 77: Applying Setting Changes To Multiple Label Printers

    Changing the Label Printer Settings Applying Setting Changes to Multiple Label Printers After applying settings to the first printer, disconnect the printer from the computer, and then connect the second printer to the computer. Select the newly connected printer from the [Printer] drop-down list. Click [Apply Settings to the Printer].

  • Page 78: Changing Settings When Printing From A Mobile Device

    Changing the Label Printer Settings Changing Settings When Printing from a Mobile Device If using a mobile device, change the settings as necessary using the application before printing. The settings that can be changed vary according to the application. Note Before connecting a mobile device, you can specify detailed settings by connecting the printer to a computer and using the Printer Setting Tool.

  • Page 79: Printing Labels Using P-Touch Template

    • See the P-touch Template Manual/Raster Command Reference for more information. You can download the latest versions from the Brother support website at support.brother.com [Select your region/country.] - [Manuals] - [Choose your product] • When printing through P-touch Template, some symbols printed in red and black may look different from when printed through the computer.

  • Page 80: Preparation

    Start the Printer Setting Tool.  For Windows Vista / Windows 7 / Windows Server 2008 / Windows Server 2008 R2: From the Start button, click [All Programs] - [Brother] - [Label & Mobile Printer] - [Printer Setting Tool]. ...
  • Page 81 Printing Labels Using P-touch Template Note • By default, printing begins when the code “^FF” is scanned from a barcode using a Barcode Scanner. (This can be changed with the settings highlighted by A in the previous image.) If [Received Data Size] is selected with the number of bytes setting, the template will automatically print after the specified number of bytes have been scanned.

  • Page 82: Connecting A Barcode Scanner (Ql-820Nwb Only)

    Printing Labels Using P-touch Template Connecting a Barcode Scanner (QL-820NWB only) We recommend you use a reliable high-quality Barcode Scanner and you check the Barcode Scanner specifications before selecting a model.  Barcode Scanner connection methods: Use the USB host interface, or the Bluetooth interface. ...

  • Page 83: Standard Template Printing

    255 (for QL-820NWB) for any downloaded templates into the printer but you will need to scan different barcodes in step f to select and print it. For more information, download the P-touch Template Manual/Raster Command Reference (English only) from the Brother support website at support.brother.com [Select your region/country.] - [Manuals] - [Choose your product]...
  • Page 84 Cut] turned [On]. For more information on P-touch Template Settings, download P-touch Template Manual/Raster Command Reference (English only) from the Brother support website at support.brother.com [Select your region/country.] - [Manuals] - [Choose your product] • To specify the number of copies you want, scan the “Number of copies” barcode, and then scan the barcodes under “For entering numbers”...

  • Page 85: Advanced Template Printing

    Printing Labels Using P-touch Template Advanced Template Printing Download a template and scan a barcode to print a copy or insert the scanned data into a different template. Note • For more information on the barcodes that can be scanned using various settings, see List of Barcodes for the P-touch Template Function on page 196.
  • Page 86 Cut] turned [On]. For more information on P-touch Template Setting Tool, download P-touch Template Manual/Raster Command Reference (English only) from the Brother support website at support.brother.com [Select your region/country.] - [Manuals] - [Choose your product] • To specify the number of copies you want, scan the “Number of copies” barcode, and then scan the barcodes under “For entering numbers”...
  • Page 87 Printing Labels Using P-touch Template Scan a barcode that contains the data you want inserted into the barcode object in the selected downloaded template from step f. Example: (CODE128/9-digit) Scan the “Begin printing” barcode to send the command to start printing. The barcode in the printed template will contain the data from the barcode scanned in step g.

  • Page 88: Database Lookup Printing

    Printing Labels Using P-touch Template Database Lookup Printing You can download a database linked to a template, scan a barcode as a keyword to find a record containing that keyword, and then insert that record into the template and print it out. Note •...
  • Page 89 Cut] turned [On]. For more information on P-touch Template Setting Tool, download P-touch Template Manual/Raster Command Reference (English only) from the Brother support website at support.brother.com [Select your region/country.] - [Manuals] - [Choose your product] • To specify the number of copies you want to print, scan the “Number of copies” barcode, and then scan the barcodes under “For entering numbers”...
  • Page 90 Printing Labels Using P-touch Template Note You can use P-touch Editor to create and print a label with a single barcode for step f. Example: Scan a barcode that contains the keyword to look up in downloaded database from step d. Example: Scan the “Delimiter”...

  • Page 91: Numbering (Serialised Number) Printing

    Printing Labels Using P-touch Template Numbering (Serialised Number) Printing Automatically increment text or barcodes in any downloaded template while printing. Note • This advanced operation can be applied to any of the P-touch Template mode basic operations. • You can automatically increment up to 999 printed copies. •...

  • Page 92: Barcode Numbering (Serialising)

    Printing Labels Using P-touch Template Barcode Numbering (Serialising) Procedure  Use P-touch Editor to create or open a template and select a barcode object that you want to automatically increment while printing. With the cursor over a selected barcode object, right-click and select [Properties]. Example: Click the Input tab and highlight or drag the cursor over a group of numbers and letters within the barcode object that you want to increment (Numbering field).

  • Page 93: Printing With Numbering (Serialising) Advanced Operation

    Printing Labels Using P-touch Template Click [Numbering], and then click [OK]. Note A maximum of 15 numbers and letters can be selected in each Numbering field. Printing with Numbering (Serialising) Advanced Operation Using P-touch Transfer Manager, transfer (from P-touch Editor) a template (label layout) to the printer. For more information, see How to Use P-touch Transfer Manager and P-touch Library (Windows only) on page 123.

  • Page 94: Other Functions

    Other Functions Confirming the Label Printer Settings You can print the settings report without connecting the printer to a computer or mobile device. Note The printer report contains the following information: The firmware version, device settings information, serial number, network settings information, and so on. (The printed information is different depending on the model.) Turn on the printer.

  • Page 95: 2-Color Printing Configuration With Other Applications

    Other Functions 2-color Printing Configuration with Other Applications Follow the process below when carrying out 2-colour printing from any other applications than P-touch Editor. For Windows Open the Devices and Printers window, select the [QL-810W]/[QL-820NWB] and right-click it. Click Printer Properties. Select the [General] tab, then click the [Preferences...] button.

  • Page 96: Mass Storage Mode (Ql-820Nwb Only)

    Other Functions Important Make sure you use these settings when printing in monochrome using a 62 mm Black/Red DK roll. Mass Storage Mode (QL-820NWB only) Description The mass storage feature allows you to send a file to the printer using the USB interface, without installing a printer driver.

  • Page 97: Using The Mass Storage Mode

    Other Functions Using the Mass Storage Mode Confirm that the printer is turned off. Press and hold the OK Button and the Power ( ) Button at the same time for several seconds. The printer starts up in mass storage mode, the Status LED lights in green and [Mass Storage Mode] appears on the LCD.

  • Page 98: Jpeg Printing

    Other Functions JPEG Printing Image data (JPEG) can be printed without using the printer driver. Note • JPEG images can be printed using the mass storage feature. • The Object Push Profile (OPP) is used for printing via a Bluetooth connection. •...

  • Page 99: Template Printing From The Label Printer Using The Lcd Menu (Ql-820Nwb Only)

    Other Functions Template Printing from the Label Printer Using the LCD menu (QL-820NWB only) Transferred or preset templates can be printed only by the printer using the LCD menu without connecting to a computer or mobile device.  When you print a template that is not linked to a database Make sure the LCD is in the template mode as shown on the below.
  • Page 100 Other Functions  When you print a template that is linked to a database Make sure the LCD is in the template mode as shown on the below. If it is not, set to the template mode. 1 Press the Menu Button and ▼ Button to select the [Template Settings] menu, and then press the OK Button.
  • Page 101 Other Functions Note • When you press the Menu Button once on the number of printing setting screen and then press the OK Button, you can check the Object in the Template. To return to the number of printing setting screen, press the Cancel Button or the OK Button.

  • Page 102: Remote Update

    Other Functions Remote Update Remote Update is a printer feature that facilitates the semi-automatic update of the printer's settings with a simple connection to a network folder where the update files reside. For more information about Remote Update, see Remote Update on page 20. Distributed Printing (Windows only) When printing a large number of labels, printing can be distributed among multiple printers.
  • Page 103 Other Functions Click the [Advanced] tab, select the [Distributed Printing] check box, and then click [Settings].
  • Page 104 Other Functions In the Distributed Printing Settings dialog box, select the printers you want to use for distributed printing. 1 Click [Detect Current Paper Information…]. 2 The current printer information that was detected appears below [Current Paper] and [Paper Type]. 3 Select the check box next to the [Printer Name] you want.
  • Page 105 Other Functions Specify the label size. A. If only one printer has been selected. In the Distributed Printing Settings dialog box from step d, select the printer whose setting you want to specify, and then either double-click it or right-click it, and then click [Settings]. From the [Set Width] drop-down list, select the label size.
  • Page 106 Section II Application How to Use P-touch Editor How to use P-touch Editor Lite (Windows only) How to Use P-touch Transfer Manager and P-touch Library (Windows only) Transferring Templates with P-touch Transfer Express (Windows only) How to Update P-touch Software...

  • Page 107: How To Use P-Touch Editor

     For Windows Vista / Windows 7 / Windows Server 2008 / Windows Server 2008 R2: From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Editor 5.x], or double-click [P-touch Editor 5.x] shortcut icon on the desktop.
  • Page 108 How to Use P-touch Editor Select one of the displayed options: 1 To create a new layout, double-click [New Layout], or click [New Layout] and then click [→]. 2 To create a new layout using a preset layout, double-click a category button, or select a category button and then click [→].

  • Page 109: Printing With P-Touch Editor

    How to Use P-touch Editor Printing with P-touch Editor Express mode  This mode allows you to quickly create layouts that include text and images. To print, click [File] - [Print] from the menu bar or click the [Print] icon. Before printing, configure the print settings in the Print screen.

  • Page 110: Transferring Data To The Label Printer

    How to Use P-touch Editor  Snap mode This mode allows you to capture all or a portion of your computer screen display, print it as an image, and save it for future use. Click the [Snap] mode selection button. The Description of Snap mode dialog box appears.

  • Page 111: Printing Using A 62 Mm Black/Red Dk Roll

    How to Use P-touch Editor Printing Using a 62 mm Black/Red DK Roll Use the following settings when using the trial roll (62 mm) included with the label printer, or a commercially available DK-22251 continuous length paper tape (black/red). Configuration with P-touch Editor Express mode Select [Paper] then the...
  • Page 112 How to Use P-touch Editor • Use [Sets Text Colour for Seleted Text] to edit the colour of the text. • Use [Changes the fill colour] to edit the colour to fill an enclosed area with. • Use [Changes the colour of the line] to edit the colour of the line.
  • Page 113 How to Use P-touch Editor Click [View], then select [Property Palette], and click [Colour]. The colour editing tool appears. • Use [Sets Text Colour for Seleted Text] to edit the colour of the text. • Use [Changes the fill colour] to edit the colour to fill an enclosed area with.

  • Page 114: Adjusting The Red Range, Brightness, And Contrast

    How to Use P-touch Editor Adjusting the red range, brightness, and contrast Open the P-touch Editor [Print] dialog box. Click [Properties]. Select the [Basic] tab. Set [Paper Type] to [Black/Red].
  • Page 115 How to Use P-touch Editor Select the [Advanced] tab. Set the [Brightness] and [Contrast]. (Between -20 and +20) Set the [Red Level]. (Possible setting range: -20 to +20)

  • Page 116: For Mac

    How to Use P-touch Editor For Mac Starting P-touch Editor Double-click [Macintosh HD] - [Applications], and then double-click the [P-touch Editor] application icon. Note When using a Mac, you cannot transfer label data created using P-touch Editor to the printer.

  • Page 117: Operation Modes

    How to Use P-touch Editor Operation modes Standard Mode  This mode allows you to create labels with text and images. The Layout Window consists of the following sections: 1 Toolbar 2 Label Inspector 3 Object Inspector 4 Label Editing Area Transferring Data to the Label Printer To transfer data to the printer, you must use a Windows computer.

  • Page 118: 2-Colour Printing Configuration

    How to Use P-touch Editor 2-colour Printing Configuration The printer is capable of 2-colour printing. Configuration with P-touch Editor Standard mode Select [62 mm Black/Red]. Select the text and object colours. Note The Black/Red Print density can be adjusted using the Printer Setting Tool.

  • Page 119: Adjusting The Red

    How to Use P-touch Editor Adjusting the red Open the P-touch Editor [Print] dialog box. Click the [Detailed Settings] button. Set the [Red Level]. (Between -20 and +20)

  • Page 120: How To Use The P-Touch Address Book (Windows Only)

    (P-touch Address Book is not supported in some languages.) Starting the P-touch Address Book Click [Start] - [All Programs] - [Brother P-touch] - [P-touch Address Book 1.2]. Note You can also start the P-touch Address Book using the following methods (only if you created the shortcut during installation): •...
  • Page 121 How to Use P-touch Editor Layout Window The Layout Window consists of the following eight sections: 1 Menu Bar Commands are categorised under each menu (File, Edit, View, Layout and Tools) according to their functions. 2 Standard Toolbar Provides a group of frequently used commands (such as New Contact, Edit Contact, Find or Print). 3 Text Toolbar Used to adjust text attributes such as font size and alignment for text formatting.

  • Page 122: Creating A New Contact

    How to Use P-touch Editor Creating a new contact This section explains how to create a new contact. Click [File] - [New Contact], or click the New Contact button. The New Contact dialog box appears. Enter the new contact information. 1 New Contact Form Toolbar The following commands are categorised in the menu: Icon...
  • Page 123 How to Use P-touch Editor Icon Button name Function Image Allows you to insert an image for a contact from a file or a camera currently connected to the computer. The following file types are supported: • Bitmap (*.bmp, *.dib) •...

  • Page 124: How To Use P-Touch Editor Lite (Ql-810W Only) (Windows Only)

    How to use P-touch Editor Lite (Windows only) How to use P-touch Editor Lite (QL-810W only) (Windows only) With P-touch Editor Lite, you can quickly create various simple label layouts without installing any drivers or software. P-touch Editor Lite is only supported when the printer is connected using a USB cable. After the USB cable is connected, a dialog box appears on the computer screen.
  • Page 125 How to use P-touch Editor Lite (Windows only) Icon Function Exits P-touch Editor Lite and starts up P-touch Editor. Displays the menu. The menu includes all P-touch Editor Lite functions. Minimises P-touch Editor Lite. Exits P-touch Editor Lite. 2 Property Toolbar Icon Function Click...
  • Page 126 How to use P-touch Editor Lite (Windows only) 3 Label View Display Function This label view is displayed when the software is started. The width of label currently set is displayed on the left of the label image. When “Auto” is shown on the right, the length of label is automatically adjusted to the length of text.
  • Page 127 Select either Display New Value after Printing or Reset to Original Value after Printing to set the numbering option. Brother Solutions Center Click Brother Solutions Center to go to the website for assistance and information. About... Click About to learn about the P-touch Editor Lite version.

  • Page 128: How To Use P-Touch Editor Lite Lan (Windows Only)

    P-touch Editor Lite LAN is supported only when the machine is connected to a Network. By downloading the installer from install.brother and installing it, the P-touch Editor Lite LAN program package is created on the desktop. Open the program package and copy it to the shared folder on the server.
  • Page 129 How to use P-touch Editor Lite (Windows only) Layout window 1 Command Toolbar Icon Function Displays the new label creation screen. Opens a saved file with P-touch Editor Lite LAN. Saves the data to your computer, but not to the printer. Inserts a new text box (convenient when creating labels containing both single and multiple lines of text).
  • Page 130 How to use P-touch Editor Lite (Windows only) Icon Function Sets the length of the label. Click to automatically adjust the length of the label to accommodate the entered text. Changes the label direction to vertical. Click to set the zoom factor for the Label View. You can also change the zoom factor by clicking Click to print normally or...
  • Page 131 How to use P-touch Editor Lite (Windows only) 3 Label View Display Function This label view is displayed when the software is started. The width of label currently set is displayed on the left of label image. When “Auto” is shown on the right, the length of label is automatically adjusted to the length of text.
  • Page 132 Select either Display New Value after Printing or Reset to Original Value after Printing to set the numbering option. Brother Solutions Center Click Brother Solutions Center to go to the website for assistance and information. About Click About to learn about the P-touch Editor Lite LAN version.

  • Page 133: How To Use P-Touch Transfer Manager And P-Touch Library (Windows Only)

    The following method can also be used to start the P-touch Transfer Manager: • For Windows Vista / Windows 7 / Windows Server 2008 / Windows Server 2008 R2: From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Tools] - [P-touch Transfer Manager 2.2].
  • Page 134 How to Use P-touch Transfer Manager and P-touch Library (Windows only) Main window 1 Menu Bar Provides access to various commands, which are grouped under each menu title ([File], [Edit], [View], [Tool], and [Help]) according to their functions. 2 Toolbar Provides access to frequently used commands.
  • Page 135 How to Use P-touch Transfer Manager and P-touch Library (Windows only) Explanations of the Toolbar Icons Icon Button name Function Transfers templates and other data from the computer to the Transfer printer. Save Transfer File Changes the file type of the data to be transferred to other applications.

  • Page 136: Transferring Templates Or Other Data From The Computer To The Label Printer

    How to Use P-touch Transfer Manager and P-touch Library (Windows only) Transferring Templates or Other Data from the Computer to the Label Printer Use the following procedure to transfer templates, databases and images from the computer to the printer. Connect the computer and the printer via USB and turn on the printer. The printer model name appears next to a printer icon in the folder view.
  • Page 137 How to Use P-touch Transfer Manager and P-touch Library (Windows only) Right-click the [Configurations] folder, select [New], and then create a new folder. Drag the template or other data that you want to transfer and place it in the new folder. Transfer Function Specification Maximum number of Data type...
  • Page 138 How to Use P-touch Transfer Manager and P-touch Library (Windows only) Note You can confirm the available space in the transfer file memory by printing the Printer Setting Report. For more information, see Confirming the Label Printer Settings on page 84. See [ROM FREE] in the report for the available space The available space that appears in “ROM FREE: ******* byte”...
  • Page 139 How to Use P-touch Transfer Manager and P-touch Library (Windows only) To change the key number assigned to an item, right-click the item, select [Key Assign], and then select the key number you want. Note • Except for the data in databases, all data transferred to the printer is assigned a key number. •...
  • Page 140 How to Use P-touch Transfer Manager and P-touch Library (Windows only) Select the folder containing the templates or other data that you want to transfer, and then click [Transfer]. A confirmation message appears. Note • You can also transfer individual items to the printer without adding them to a folder. Select the template or other data that you want to transfer, and then click [Transfer].

  • Page 141: Backing Up Templates Or Other Data Saved In The Label Printer

    How to Use P-touch Transfer Manager and P-touch Library (Windows only) Backing up Templates or Other Data Saved in the Label Printer Use the following procedure to retrieve templates or other data saved in the printer and save it on the computer.

  • Page 142: Deleting Label Printer Data

    How to Use P-touch Transfer Manager and P-touch Library (Windows only) Deleting Label Printer Data Use the following procedure to delete all templates or other data saved on the printer. Connect the computer and the printer and turn on the printer. The printer model name appears next to a printer icon in the folder view.

  • Page 143: Creating Transfer Files And Transfer Package Files

    How to Use P-touch Transfer Manager and P-touch Library (Windows only) Creating Transfer Files and Transfer Package Files You can use P-touch Transfer Manager to save template data, which was created using P-touch Editor, in the BLF or PDZ format. You can transfer these files in this format to a printer over a network, from a computer or mobile device.

  • Page 144: P-Touch Library

     For Windows Vista / Windows 7 / Windows Server 2008 / Windows Server 2008 R2: From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Tools] - [P-touch Library 2.2].  For Windows 8 / Windows 8.1 / Windows Server 2012 / Windows Server 2012 R2: Click [P-touch Library 2.2] on the [Apps] screen.
  • Page 145 How to Use P-touch Transfer Manager and P-touch Library (Windows only) 4 Templates List Displays a list of the templates in the selected folder. 5 Preview Displays a preview of the templates selected in the templates list. Explanations of the Toolbar Icons Icon Button name Function...

  • Page 146: Opening And Editing Templates

    How to Use P-touch Transfer Manager and P-touch Library (Windows only) Opening and Editing Templates Select the template you want to open or edit, and then click [Open]. The program associated with the template starts so that you can edit the template.

  • Page 147: Printing Templates

    How to Use P-touch Transfer Manager and P-touch Library (Windows only) Printing Templates Select the template you want to print, and then click [Print]. The connected printer prints the template.

  • Page 148: Searching For Templates

    How to Use P-touch Transfer Manager and P-touch Library (Windows only) Searching for Templates You can search for templates registered to P-touch Library. Click [Search]. The Search dialog box appears. Specify the search criteria. The following search criteria are available: Settings Details Multiple Parameters...
  • Page 149 How to Use P-touch Transfer Manager and P-touch Library (Windows only) Close the Search dialog box. To confirm the search results, click [Search Results] in the folder view. Note You can register templates to P-touch Library by dragging and dropping them into the [All Contents] folder or to the folder list.

  • Page 150: Transferring Templates With P-Touch Transfer Express (Windows Only)

    P-touch Transfer Express. You can then use P-touch Transfer Express to transfer the template directly to your printer. You can download the latest P-touch Transfer Express from the Brother support website at support.brother.com [Select your region/country.] - [Downloads] - [Choose your product]...

  • Page 151: Transferring The Template To P-Touch Transfer Manager

    The template can also be transferred to P-touch Transfer Manager by clicking the Start button - [All Programs] - [Brother P-touch] - [P-touch Tools] - [P-touch Transfer Manager 2.2] to start P-touch Transfer Manager, and then dragging the .lbx file to the P-touch Transfer Manager window.

  • Page 152: Saving The Template As A Transfer Package File (.Pdz)

    Transferring Templates with P-touch Transfer Express (Windows only) Saving the Template as a Transfer Package File (.pdz) To create a file in a format that can be used by P-touch Transfer Express, save the template as a Transfer Package file (.pdz). In the folder view, select [Configurations].
  • Page 153 Transferring Templates with P-touch Transfer Express (Windows only) Click [File] - [Save Transfer File]. Important The [Save Transfer File] button appears only if the printer is disconnected from the computer or offline. Note • If you click [Save Transfer File] after selecting [Configurations] or a created folder, all templates in the folder are saved as the Transfer Package file (.pdz).

  • Page 154: Distributing The Transfer Package File (.Pdz) And P-Touch Transfer Express To The User

    Transferring Templates with P-touch Transfer Express (Windows only) Distributing the Transfer Package File (.pdz) and P-touch Transfer Express to the User Note If the user already has P-touch Transfer Express downloaded, it is not necessary for the administrator to send the Transfer Express folder to the user. In this case, the user can simply move the distributed Transfer Package file to the downloaded folder, and then double-click [PtTrExp.exe].

  • Page 155: Transferring The Transfer Package File (.Pdz) To Your Label Printer

    Transferring Templates with P-touch Transfer Express (Windows only) Transferring the Transfer Package File (.pdz) to Your Label Printer Using the P-touch Transfer Express application received from the administrator, the user can transfer the Transfer Package file (.pdz) to the printer. Important Do not turn off the power when transferring templates.
  • Page 156 Transferring Templates with P-touch Transfer Express (Windows only) 2 When there are either multiple or no Transfer Package files (.pdz) within the folder containing [PtTrExp.exe], click [Browse]. Select the Transfer Package file you want to transfer, and then click [Open]. Click [Transfer].
  • Page 157 Transferring Templates with P-touch Transfer Express (Windows only) Click [Yes]. The transfer of the Transfer Package file begins. Click [OK]. The transfer of the Transfer Package file is completed.

  • Page 158: How To Update P-Touch Software

    The following method can also be used to start P-touch Update Software: Click the Start button, and then select [All Programs] - [Brother P-touch] - [P-touch Update Software]. For Windows 8 / Windows 8.1 / Windows Server 2012 / Windows Server 2012 R2: ...
  • Page 159 How to Update P-touch Software Click the [Computer software update] icon. Select the [Printer] and [Language], select the check boxes next to Cable Label Tool and P-touch Editor, and then click [Install]. A message appears indicating that the installation has finished.

  • Page 160: For Mac

    How to Update P-touch Software For Mac Double-click the [P-touch Update Software] icon on the desktop. Note The following method can also be used to start P-touch Update Software: Double-click [Macintosh HD] - [Applications] - [P-touch Update Software], and then double-click the [P-touch Update Software] application icon.

  • Page 161: Updating P-Touch Editor Lite (Windows Only) And The Firmware

    Note The following method can also be used to start P-touch Update Software: Click the Start button, and then select [All Programs] - [Brother P-touch] - [P-touch Update Software].  For Windows 8 / Windows 8.1 / Windows Server 2012 / Windows Server 2012 R2: Click [P-touch Update Software] on the [Apps] screen or double-click [P-touch Update Software] on the desktop.
  • Page 162 How to Update P-touch Software Click the [Machine update] icon. Select the [Printer], make sure that [The machine is connected correctly.] message appears, and then click [OK].

  • Page 163: For Mac

    How to Update P-touch Software Select the [Language], select the check box next to the firmware you want to update to, and then click [Transfer]. Important Do not turn off the printer or disconnect the cable during data transfer. Check the content to be updated, and then click [Start] to begin the update. The firmware update begins.
  • Page 164 How to Update P-touch Software Click the [Machine update] icon. Select the [Printer], make sure that [The machine is connected correctly.] message appears, and then click [OK]. Select the [Language], select the check box next to the firmware you want to update to, and then click [Transfer].
  • Page 165 Section III Network Introduction Changing Your Label Printer Network Settings Web Based Management...

  • Page 166: Introduction

    Introduction Network Features Your printer can be shared on an IEEE 802.11b/g/n wireless network or Ethernet 10BASE-T/100BASE-TX Auto Negotiation wired network (QL-820NWB only) using the internal network print server. The print server supports various functions and methods of connection on a network supporting TCP/IP, depending on the operating system you are running.

  • Page 167: Changing Your Label Printer Network Settings

    Using the BRAdmin Light Utility (Windows only) The BRAdmin Light utility is designed for the initial setup of Brother network connectable devices. It can also search for Brother products in a TCP/IP environment, display the status, and configure basic network settings, such as the IP address.
  • Page 168 Select [STATIC] for [Boot Method]. Type the [IP Address], [Subnet Mask], and [Gateway] settings (if needed) for your print server. Click [OK]. If you have set the IP address up correctly, the Brother print server appears in the device list.

  • Page 169: Other Management Utilities

    BRAdmin Professional is a utility for more advanced management of network connected Brother devices. This utility can search for Brother products on your network, and display the device status from a simple Explorer style window that changes colour to represent the status of each device. You can configure network and device settings along with the ability to update device firmware from a Windows computer on your Local Area Network (LAN).

  • Page 170: Web Based Management

    Web Based Management Overview You can use a standard web browser to manage a printer on your network using HTTP. When using Web Based Management, the following operations are available:  Displaying your printer status information  Changing network settings, such as TCP/IP information ...

  • Page 171: Configuring The Printer Settings Using Web Based Management (Web Browser)

    Web Based Management Configuring the Printer Settings Using Web Based Management (Web Browser) A standard web browser can be used to change your print server settings using the HTTP (Hyper Text Transfer Protocol). In your browser's address bar, type the IP address of your printer (or print server name). For example: http://192.168.1.2 Note If you have edited the hosts file on your computer or are using a Domain Name System, you can also type...
  • Page 172 Resetting the Label Printer Maintenance Troubleshooting Product Specifications Notes on Using P-touch Transfer Manager Network Terms and Information List of Barcodes for the P-touch Template Function Using the Battery Unit (Optional: PA-BU-001) Using the Brother Barcode Scanner (Optional: PA-BR-001) (QL-820NWB only)

  • Page 173: Resetting The Label Printer

    Resetting the Label Printer Reset the internal memory of your printer to clear all saved label files, or if the printer is not operating correctly. Resetting All Settings to the Factory Settings Using the Label Printer Buttons (QL-810W only) To reset the printer, perform the following procedure. Confirm that the printer is turned off.

  • Page 174: Resetting Data Using The Printer Setting Tool

    Resetting the Label Printer Resetting Data Using the Printer Setting Tool You can use the Printer Setting Tool from a computer to perform the following operations for the printer:  Deleting the templates and databases  Resetting communication settings  Resetting printer settings to factory settings For more information, see Changing the Label Printer Settings on page 37.

  • Page 175: Maintenance

    Maintenance We recommend cleaning your printer on a regular basis to maintain its correct performance. Note Always disconnect the AC Adapter before cleaning the printer. Cleaning the Exterior of the Unit Wipe any dust and marks from the main unit using a soft, dry cloth. Use a cloth slightly damp with water on difficult to remove marks.
  • Page 176 Maintenance Remove the DK Roll. Note Be sure to remove the DK Roll before cleaning the roller. The roller cleaning function will not operate correctly if the DK Roll is not removed. Remove Part (B) of the Cleaning Sheet. Insert edge (A) of the Cleaning Sheet into the printing unit. Note The printed side of the Cleaning Sheet should be facing upwards.

  • Page 177: Cleaning The Label Outlet

    Maintenance Cleaning the Label Outlet If a label causes the machine to jam due to adhesive residue attached to the label outlet, clean the label outlet with a cloth. Use a slightly damp cloth on difficult to remove adhesive, if necessary.

  • Page 178: Troubleshooting

    Insert a DK Roll correctly. For more information, see Loading the DK Roll on page 5. If you still have problems, read the troubleshooting tips in this chapter for help. If, after reading this chapter, you are unable to resolve your problem, visit the Brother support website at support.brother.com...

  • Page 179: Printing Problems

    Wait until the Status LED stops flashing and then try printing again. Labels are jammed in the cutter. • Contact Brother customer service. The label is not ejected correctly after • Check that the Label Output Slot is not blocked.
  • Page 180 After the printer is Off, check the label outlet and remove any jammed labels. Contact Brother customer service. I want to reset the printer. You can reset the printer using the Printer Setting Tool from a computer.
  • Page 181 Troubleshooting Problem Solution When printing via the USB cable, the • Is the printer set for sequential printing? printer repeatedly pauses and then If so, set print mode to buffered printing. continues printing. For Windows Vista / Windows Server 2008: Open printer properties from [Control Panel] - [Hardware and Sound] - [Printers], click the printer you want, and select [Select printing preferences].
  • Page 182 Troubleshooting Problem Solution Printed barcodes cannot be read.  Print labels so that barcodes are aligned with the print head as shown below: 1 Print head 2 Barcodes 3 Printing orientation  Try using another scanner.  We recommend printing the Barcode with Print Quality options set to [Give priority to print quality] (except for 2-colour printing).
  • Page 183 Troubleshooting Problem Solution Lines appear in areas with a high red 1 Remove the DK Roll from the printer. density level. 2 Close the DK Roll Compartment Cover completely. 3 Press and hold the Editor Lite Button (QL-810W) or Cancel Button (QL-820NWB) for more than five seconds.

  • Page 184: Network Setup Problems

    Troubleshooting Network Setup Problems Problem Solution You are using security software.  Confirm your settings in the installation dialog box.  Allow access when the security software alert message appears during the printer installation. Your security settings Recheck and select the correct security settings. (SSID/Network Key) are incorrect.
  • Page 185 Troubleshooting Problem Solution Your printer is not connected  Check that the printer is in the mode you want to connect to. correctly to the network. If the printer is still not connected, please try the following.  • For Wi-Fi connection For QL-810W (flashes once every three seconds): The network is connected incorrectly, and the Wi-Fi settings must be reconfigured.

  • Page 186: Label Printer Cannot Print Over The Network Label Printer Is Not Found On The Network Even After Successful Installation

    Incorrect port numbers are being The following port numbers are used for Brother network features: used for the Brother network features  BRAdmin Light i Port number 161 / Protocol UDP For more information on how to open the port, refer to your security software instructions or ask the manufacturer.

  • Page 187: Checking The Operation Of Network Devices

    Troubleshooting Checking the Operation of Network Devices Problem Solution Your printer and wireless access Make sure you have performed all of the tasks on page 168. point/router are not turned on I do not know my printer network Check the Printer Setting Tool. For more information, see Changing the Label settings, such as the IP address Printer Settings on page 37.

  • Page 188: Led Indicators

    Troubleshooting LED Indicators The indicators light and flash to indicate the printer status. Indicator is lit in the colour shown Indicator is flashing in the colour shown Indicator can be off, lit or flashing in any colour Indicator is off QL-810W Status Editor Lite...
  • Page 189 Troubleshooting Status Editor Lite Battery Wi-Fi LED Condition The DK Roll Compartment Cover is open. Close the DK Roll Compartment Cover correctly Resetting mode (Once for 1 second) System OFF mode The Cutter ( ) Button is pressed once in resetting mode •...

  • Page 190: Ql-820Nwb

    Troubleshooting Status Editor Lite Battery Wi-Fi LED Condition Cutter error (Twice for System error 2 seconds) QL-820NWB Status LED Condition Power Off Power On Feeding Mode Printing Mode Mass storage mode Forward/reverse roller rotation mode Cutting Mode Cleaning Mode Initialising mode Print preparation mode Cancelling job Receiving data from the computer...
  • Page 191 Troubleshooting Status LED Condition End of DK Roll Feed error Transmission error Database search error Access point search error Access point connection error Security error (Once for 2 seconds) No template selected The DK Roll Compartment Cover is opened while the printer is in use No media error Incorrect media error Communication command error...

  • Page 192: Troubleshooting

    2 If the error is not reset, press the Cutter ( ) Button. 3 If the error is not reset, turn off the printer, and then turn it on again. 4 If the error is not reset, contact Brother customer service.

  • Page 193: Product Specifications

    Product Specifications Label Printer Specifications Model Name QL-810W QL-820NWB Size Dimensions Approximately Approximately 125.3 (W) × 234 (D) × 145 (H) mm 125.3 (W) × 234 (D) × 145 (H) mm Weight Approximately 1.12 kg (without DK Rolls) Approximately 1.16 kg (without DK Rolls) LED Indicators Editor Lite LED, Battery LED, Status LED, Wi-Fi LED Status LED...
  • Page 194 10 and 35°C / humidity between 20 and 80% humidity between 20 and 80% The maximum wet bulb The maximum wet bulb temperature: 27°C temperature: 27°C Compatible operating systems See support.brother.com for a complete and updated list of software.

  • Page 195: Notes On Using P-Touch Transfer Manager

    Notes on Using P-touch Transfer Manager Because some P-touch Editor functions are not available with the printer, keep the following points in mind when using P-touch Editor to create templates. You can check a preview of the printed template before the created template is transferred to the printer. For more information, see Transferring the Template to P-touch Transfer Manager on page 123.

  • Page 196: Notes On Transferring Data Other Than Templates

    Notes on Using P-touch Transfer Manager Notes on Transferring Data Other Than Templates  If the number or order of fields in a database is changed and only the database (.csv file) is transferred to update it, the database may not link correctly with the template. In addition, the first line of data in the transferred file must be recognised by the printer as “field names”.

  • Page 197: Network Terms And Information

    Network Terms and Information Supported Protocols and Security Features Interface Wireless IEEE 802.11b/g/n (Infrastructure Mode) IEEE 802.11g/n (Wireless Direct Mode) Ethernet Ethernet 10BASE-T/100BASE-TX Auto Negotiation (QL-820NWB only) Network Protocol (IPv4) ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), mDNS, WINS, (Common) NetBIOS name resolution, DNS Resolver, LPR/LPD, Custom Raw Port/Port9100, FTP Server, TFTP client and server, SNTP client, ICMP, LLMNR responder, SNMPv1/v2c...

  • Page 198: Types Of Network Connections And Protocols

    Network Terms and Information Types of Network Connections and Protocols You will find basic information about the advanced network features of the printer, along with general networking and common terms. The supported protocols and network features differ depending on the model you are using. Types of Network Connections Peer-to-Peer printing using TCP/IP In a Peer-to-Peer environment, each computer directly sends and receives data to each device.
  • Page 199 Network Terms and Information Network Shared printing In a Network Shared environment, each computer sends data via a centrally controlled computer. This type of computer is often called a “Server” or a “Print Server”. Its job is to control the printing of all print jobs. Network printer (your label printer) 1 Client computers...

  • Page 200: Configuring Your Label Printer For A Network

    Network Terms and Information Configuring Your Label Printer for a Network IP Addresses, Subnet Masks and Gateways To use the printer in a networked TCP/IP environment, you must configure its IP address and subnet mask. The IP address you assign to the print server must be on the same logical network as your host computers. If it is not, you must correctly configure the subnet mask and the gateway address.
  • Page 201 Network Terms and Information Subnet mask Subnet masks restrict network communication.  For example, Computer 1 can communicate with Computer 2 • Computer 1 IP Address: 192.168.1.2 Subnet Mask: 255.255.255.0 • Computer 2 IP Address: 192.168.1.3 Subnet Mask: 255.255.255.0 The 0 in the Subnet mask signifies that there is no limit to communication at this part of the address. In the example above, this means that you can communicate with any device with an IP address that begins with 192.168.1.x (where x is a number between 0 and 254).

  • Page 202: Wireless Network Terms And Concepts

    (how the device identifies itself to the network) and encryption (how the data is encrypted as it is sent on the network). If you do not correctly specify these options when you are configuring your Brother wireless printer, it will not be able to connect to the wireless network. Make sure you configure these options carefully.
  • Page 203 Network Terms and Information  TKIP TKIP (Temporal Key Integrity Protocol) provides per-packet key mixing, a message integrity check and rekeying mechanism.  Advanced Encryption Standard (AES) provides stronger data protection using a symmetric-key encryption. When [Communication Mode] is set to [Ad-hoc] Authentication Method Encryption Mode Open System...
  • Page 204 Network Terms and Information Authentication methods LEAP (For wireless network)  Cisco LEAP (Light Extensible Authentication Protocol) has been developed by Cisco Systems, Inc. and uses a user ID and password for authentication.  EAP-FAST EAP-FAST (Extensible Authentication Protocol-Flexible Authentication via Secured Tunnel) has been developed by Cisco Systems, Inc.
  • Page 205 Network Terms and Information Encryption methods TKIP  TKIP (Temporal Key Integrity Protocol) provides a per-packet key mixing a message integrity check and rekeying mechanism.  Advanced Encryption Standard (AES) provides stronger data protection using a symmetric-key encryption.  CKIP The original Key Integrity Protocol for LEAP by Cisco Systems, Inc.

  • Page 206: List Of Barcodes For The P-Touch Template Function

    List of Barcodes for the P-touch Template Function General Procedure for the P-touch Template Function The general procedure for using the P-touch Template function is described below. For more information on specifying the various settings, see Printing Labels Using P-touch Template on page 69.

  • Page 207: List Of Barcodes For Specifying Settings

    List of Barcodes for the P-touch Template Function List of Barcodes for Specifying Settings For more information about using these barcodes for specifying the printer settings, see Printing Labels Using P-touch Template on page 69. Note • When using the barcodes in this list, set “Trigger for P-touch Template Printing” and “Command Prefix Character”...
  • Page 208 List of Barcodes for the P-touch Template Function  For entering numbers These are used when specifying the number of copies printed and when selecting a template number. Scan barcodes to specify a three-digit number, such as [0][0][7] or [0][1][5]. The setting is automatically applied when three digits have been specified.
  • Page 209 List of Barcodes for the P-touch Template Function  Preset template number Preset template 1 Preset template 2 Preset template 3 Preset template 4 Preset template 5 Preset template 6 Preset template 7 Preset template 8 Preset template 9 Preset template 10 ...

  • Page 210: Using The Battery Unit (Optional: Pa-Bu-001)

    Using the Battery Unit (Optional: PA-BU-001) Using the Battery Unit (Rechargeable Li-ion Battery) Charging the Battery Unit Note • Before use, you must charge the Battery Unit. • To fully charge the Battery Unit, charge for approximately 2.5 hours. Make sure the Battery Unit is installed in the printer. Use the AC Adapter and AC Power Cord to connect the printer to an electrical socket.
  • Page 211 Using the Battery Unit (Optional: PA-BU-001) Stopping Battery Unit Charging To stop charging the Battery Unit, disconnect the AC Adapter. Notes on Using the Battery Unit • Before use, fully charge the Battery Unit. Do not use it until it is fully charged. •...

  • Page 212: Product Specifications

    Using the Battery Unit (Optional: PA-BU-001) Product Specifications Rechargeable Li-ion Battery Unit Size: approx. 125 (W) × 197 (D) × 69 (H) mm Weight: approx. 0.59 kg Voltage: 14.4 V Capacity: 1750 mAh Charging/discharging cycle: approx. 300 times Charging time: approx. 2.5 hours...

  • Page 213: Using The Brother Barcode Scanner (Optional: Pa-Br-001) (Ql-820Nwb Only)

    Because the Brother Barcode Scanner (optional: PA-BR-001) has been set according to the [P-touch Template Settings] in the Printer Setting Tool, you can quickly use this Barcode Scanner without changing its settings. For information about using the Brother Barcode Scanner, see the instruction manual included with the Barcode Scanner.

This manual is also suitable for:

Ql-820nwbQl-810w

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