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Appendix
Troubleshooting
If you have problems operating this
product, refer to this section. The most
common problems are listed below, along
with likely causes and solutions. If a
solution to your problem cannot be found
here, contact your dealer or the nearest
authorised Pioneer service facility.
Common problems
A black screen is displayed, and
operation is not possible using the touch
panel keys.
→ Power off mode is on.
– Touch
on this product to release
the mode.
Problems with the AV screen
The screen is covered by a caution
message and the video cannot be shown.
→ The handbrake lead is not connected or
the handbrake is not applied.
– Connect the handbrake lead correctly,
and apply the handbrake.
→ The handbrake interlock is activated.
– Park your vehicle in a safe place and
apply the handbrake.
The audio or video skips.
→ This product is not firmly secured.
– Secure this product firmly.
No sounds are produced. The volume
level will not rise.
→ Cables are not connected correctly.
– Connect the cables correctly.
iPhone cannot be operated.
→ The iPhone is frozen.
– Reconnect the iPhone with the USB
interface cable for iPhone.
– Update the iPhone software version.
→ An error has occurred.
– Reconnect the iPhone with the USB
interface cable for iPhone.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
– Update the iPhone software version.
→ Cables are not connected correctly.
– Connect the cables correctly.
Sound from the iPhone cannot be heard.
→ The audio output direction may switch
automatically when the Bluetooth and
USB connections are used at the same
time.
– Use the iPhone to change the audio
output direction.
Black screen displayed when the vehicle
is in reverse, with no camera installed.
→ Back camera input is set to On.
– Turn the setting to Off in the settings
menu. (Refer to the System Settings
section of this manual to adjust.)
Problems with the phone screen
Dialling is impossible because the touch
panel keys for dialling are inactive.
→ Your phone is out of range for service.
– Retry after re-entering the range for
service.
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