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Specific
Symptoms
The picture does
not fill the entire
screen
No video at HDMI
or DisplayPort
What you experience Possible Solutions
The picture cannot fill
the height or width of
the screen
When connected to
some dongle or docking
device at the port,
there is no video when
unplugging or plugging
the cable from the
notebook
• Due to different video formats
(aspect ratio) of DVDs, the
monitor may display in full
screen.
• Run the built-in diagnostics.
• Unplug the HDMI or DisplayPort
cable from dongle or docking
device, then plug the docking
HDMI or DisplayPort cable to the
notebook.
Troubleshooting
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63
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