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Troubleshooting
Related Manuals for IBM Deskstar 25GP
Summary of Contents for IBM Deskstar 25GP
- Page 1 IBM Deskstar 3.5 inch ATA/IDE hard disk drive Installation and reference manual...
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Page 2: Technical Support
Technical support Troubleshooting and Frequently Asked Questions sections are provided in the Appendix of this manual to aid you in the installation of your IBM Deskstar. If the answer to your installation question is not found in this manual, call technical support. Before calling, please gather as much of the following information as possible: •... - Page 4 IBM Deskstar 3.5 inch ATA/IDE hard disk drive Installation and reference manual International Business Machines Corporation provides this publication “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Some states do not allow disclaimers of express or implied warranties in certain transactions.
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Page 6: Table Of Contents
Table of contents Introduction ... 1 Getting started ... 3 Package contents ... 3 Handling precautions ... 4 Tools for installation ... 4 IBM DriveGuide Easy Installation Software ... 4 Options for installation ... 5 Install a new drive as Master ... 7 Begin the hardware install ... - Page 7 Add a new Master drive, install old Master as Slave and copy ... 37 Begin the hardware install ... 37 Configure the jumper settings ... 37 Attach the cables ... 38 Mount the drive ... 39 Complete the hardware install ... 40 Set the BIOS/CMOS ...
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Page 8: Introduction
Introduction This manual was prepared to aid you in the installation of your new IBM Deskstar hard disk drive. Installation instructions are provided for the following model numbers: • DTLA-3XXXXX • DPTA-3XXXXX • DJNA-3XXXXX DTLA model drives Your IBM Deskstar drive supports Ultra ATA/100 and is backward compatible with lower bus speeds, allowing it to obtain interface transfer rates of up to 100 MB per second. -
Page 10: Getting Started
Getting started IMPORTANT: If you have an existing drive in your system, perform a backup to avoid any loss of data during installation. Refer to your operating system manual for instructions on how to use the system’s backup utility. Package contents The following items are included with your IBM Deskstar retail packaged drive. -
Page 11: Handling Precautions
Handling precautions CAUTION: Most hard disk drive damage is caused by poor handling, physical impact, or electrical shock. Heeding the precautions listed below may eliminate the occurrence of such damage. • To prevent damage from impact or vibration always set the drive down gently. •... -
Page 12: Options For Installation
Compatibility To use IBM DriveGuide and EZ-BIOS to partition and format the full capacity of a hard drive greater than 8.4GB, your operating system must support Interrupt 13 Extensions. (See the Frequently Asked Questions section of this manual for more information.) IBM DriveGuide is compatible with the following operating systems: •... -
Page 14: Install A New Drive As Master
Install a new drive as Master The following steps install the IBM Deskstar in a new system or replace your system’s existing Primary Master with the IBM Deskstar. Begin the hardware install • Turn off your computer system. • Remove cover as instructed by your computer system manual. -
Page 15: Attach The Cables
• Leave the jumpers as set. The jumpers are factory set to Master, 16 heads. Note: The IBM Deskstar has an option jumper block located next to the interface connector. Setting these jumpers allows you to use the different options of the hard disk drive. See the “Jumpers”... -
Page 16: Mount The Drive
• To use the provided ATA/IDE cable, remove the existing cable from the primary ATA/IDE connector of your motherboard or controller card. • Attach the blue connector of the ATA/IDE cable to the ATA/IDE connector marked “Primary” or “0” on the motherboard or controller card. The primary ATA/IDE connector controls the first and second ATA/IDE devices in the system. -
Page 17: Complete The Hardware Install
Complete the hardware install • Check the ATA/IDE cable and power connections. • Ensure proper ATA/IDE cable and power cable routing. • Recover any loose screws or parts. • Replace the computer system cover. • Plug in your computer and turn it on. Set the BIOS/CMOS Note: BIOS setups vary from system to system and these instructions are intended only as a guide. -
Page 18: Partition And Format With Ibm Driveguide Easy Installation Software
Partition and format with IBM DriveGuide Easy Installation Software Note: You may choose to use Fdisk to partition and format your hard drive. Refer to the section entitled Fdisk and Format in the Appendix for more information. Due to system and hard drive variations, the IBM DriveGuide screens displayed may be different than those presented here. - Page 19 Note: If your drive is already formatted, a Welcome screen is displayed with three options; guided install, partition and format, and advanced options. • The message “Insert a DOS system disk or a Windows 9x startup disk into the floppy drive A:”...
- Page 20 • EZ-BIOS is required if your drive is larger than 8.4GB and your system BIOS does not support large capacities. Select “Install EZ-BIOS”. If you select “Do Not Install EZ-BIOS” your capacity will be limited to 8.4GB. • If you selected FAT32, the following screen is displayed. Select an option. Click “Continue”.
- Page 21 • If you selected FAT16, the following screen is displayed. Select an option. Click “Continue”. Note: DOS, Windows 3.1x, and early versions of Windows 95 only support FAT16. FAT16 file systems have a 2.1GB partition limit. If you have one of these operating systems, you must create multiple partitions of 2.1GB or less.
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Page 22: Operating System Installation
• The message “DriveGuide will now partition and format the hard drive. This is your last chance to cancel” is displayed. Select “Continue” to partition and format. • IBM DriveGuide is now copying data to your drive. • The message “Remove disk from floppy drive” is displayed. Remove the IBM DriveGuide diskette and click “Okay”. -
Page 24: Add A New Drive As Slave
Add a new drive as Slave The following steps install the IBM Deskstar as the Primary Slave in a system with an existing drive as Primary Master. Begin the hardware install • Turn off your computer system. • Remove the cover as instructed by your computer system manual. -
Page 25: Attach The Cables
• Set the jumpers to Slave, 16 heads. Note: The IBM Deskstar has an option jumper block located next to the interface connector. Setting these jumpers allows you to use the different options of the hard disk drive. See the “Jumpers” section of the Appendix for jumper setting descriptions. Attach the cables Note: With some system chassis, it may be more convenient to attach the cable after the drive is mounted. -
Page 26: Mount The Drive
• To use the provided ATA/IDE cable, remove the existing cable from the primary ATA/IDE connector of your motherboard or controller card. • Attach the blue connector of the ATA/IDE cable to the ATA/IDE connector marked “Primary” or “0” on the motherboard or controller card. The primary ATA/IDE connector controls the first and second ATA/IDE devices in the system. -
Page 27: Complete The Hardware Install
Complete the hardware install • Check the ATA/IDE cable and power connections. • Ensure proper ATA/IDE cable and power cable routing. • Recover any loose screws or parts. • Replace the computer system cover. • Plug in your computer. Set the BIOS/CMOS Note: BIOS setups vary from system to system and these instructions are intended only as a guide. -
Page 28: Partition And Format With Ibm Driveguide Easy Installation Software
Partition and format with IBM DriveGuide Easy Installation Software Note: You may choose to use Fdisk to partition and format your hard drive. Refer to the section entitled Fdisk and Format in the Appendix for more information. Due to system and hard drive variations, the IBM DriveGuide screens displayed may be different than those presented here. - Page 29 • The message “Drive 2 is not formatted” is displayed. Select “Yes” to format the specified drive. Click “No” if the wrong drive is specified or you want to proceed manually. Note: If IBM DriveGuide detects two drives, follow the instructions displayed to copy files from one drive to another, if desired.
- Page 30 • IBM DriveGuide tests the drive to see if EZ-BIOS is required. EZ-BIOS is required if your drive is larger than 8.4GB and your system BIOS does not support large capacities. Select “Install EZ-BIOS”. If you select “Do Not Install EZ-BIOS” your capacity will be limited to 8.4GB.
- Page 31 • If you selected FAT16, the following screen is displayed. Select an option. Click “Continue”. Note: DOS, Windows 3.1x, and early versions of Windows 95 only support FAT16. FAT16 file systems have a 2.1GB partition limit. If you have one of these operating systems, you must create multiple partitions of 2.1GB or less.
- Page 32 • The message “DriveGuide will now partition and format the hard drive. This is your last chance to cancel” is displayed. Select “Continue” to partition and format. • If copy was selected, IBM DriveGuide is now copying data to your drive. •...
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Page 34: Replace And Copy A Master Drive
Replace and copy a Master drive The following steps replace an existing Primary Master drive with the IBM Deskstar and install the existing drive as Primary Slave. Data is then copied from the Primary Slave to the IBM Deskstar before the Primary Slave is removed. Begin the hardware install •... -
Page 35: Attach The Cables
• Leave the IBM Deskstar jumpers as set. The jumpers are factory set to Master, 16 heads. • Set the jumpers on the existing drive for Slave. Refer to the existing drive label or manual for jumper settings. You may need to remove the existing drive to change the jumpers. -
Page 36: Mount The Drive
Note: The 40 pin, 80 conductor ATA/IDE cable provided with the IBM Deskstar is color coded for the Master, Slave, and system connectors. The Master connector is black, the Slave connector is gray, and the system connector is blue. • To use the provided ATA/IDE cable, remove the existing cable from the primary ATA/IDE connector of your motherboard or controller card. -
Page 37: Complete The Hardware Install
Complete the hardware install • Check the ATA/IDE cable and power connections. • Ensure proper ATA/IDE cable and power cable routing. • Recover any loose screws or parts. • Plug in your computer. Set the BIOS/CMOS Note: BIOS setups vary from system to system and these instructions are intended only as a guide. -
Page 38: Partition, Format, And Copy With Ibm Driveguide Easy Installation Software
Partition, format, and copy with IBM DriveGuide Easy Installation Software Note: You may choose to use Fdisk to partition and format your hard drive. Refer to the section entitled Fdisk and Format in the Appendix for more information. Due to system and hard drive variations, the IBM DriveGuide screens displayed may be different than those presented here. - Page 39 • The message “Drive 1 is not formatted” is displayed. Select “Yes” to format the specified drive. Click “No” if the wrong drive is specified or you want to proceed manually. Note: If your drive is already formatted, a Welcome screen is displayed with three options; guided install, partition and format, and advanced options.
- Page 40 • Choose the type of File Allocation Table (FAT) to be used in your drive partitions. Note: Select FAT32 or FAT16 if you are using Windows 95 SR2 or Windows 98. FAT32 partitions utilize disk space more efficiently and may be greater than 2 GB in size. If you are using DOS, Windows 3.1x, or an earlier version of Windows 95, select FAT16.
- Page 41 • If you selected FAT32, the following screen is displayed. Select an option. Click “Continue”. • If you selected FAT16, the following screen is displayed. Select an option. Click “Continue”. Note: DOS, Windows 3.1x, and early versions of Windows 95 only support FAT16. FAT16 file systems have a 2.1GB partition limit.
- Page 42 • Your partition selections are displayed. Select “Back” to change your selections. Select “Finish” to partition and format your hard drive. • The message “DriveGuide will now partition and format the hard drive. This is your last chance to cancel” is displayed. Select “Continue”. •...
- Page 43 • The message “Remove disk from floppy drive” is displayed. Remove the IBM DriveGuide diskette and click “OK”. Turn off your computer. • Remove the Slave drive from the system. Replace the system cover. • Access your BIOS setup. Set the Drive Type setting for Primary Slave to “None” or “Not Installed”.
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Page 44: Add A New Master Drive, Install Old Master As Slave And Copy
Add a new Master drive, install old Master as Slave and copy The following steps replace your existing Primary Master with your IBM Deskstar, install your existing drive as Primary Slave, and copy files from the Primary Slave to the Primary Master. -
Page 45: Attach The Cables
• Leave the IBM Deskstar jumpers as set. The jumpers are factory set to Master, 16 heads. • Set the jumpers on the existing drive for Slave. Refer to the existing drive label or manual for jumper settings. You may need to remove the existing drive to change the jumpers. -
Page 46: Mount The Drive
Note: The 40 pin, 80 conductor ATA/IDE cable provided with the IBM Deskstar is color coded for the Master, Slave, and system connectors. The Master connector is black, the Slave connector is gray, and the system connector is blue. • To use the provided ATA/IDE cable, remove the existing cable from the primary ATA/IDE connector of your motherboard or controller card. -
Page 47: Complete The Hardware Install
Complete the hardware install • Check the ATA/IDE cable and power connections. • Ensure proper ATA/IDE cable and power cable routing. • Recover any loose screws or parts. • Replace the system cover. • Plug in your computer. Set the BIOS/CMOS Note: BIOS setups vary from system to system and these instructions are intended only as a guide. -
Page 48: Partition, Format, And Copy With Ibm Driveguide Easy Installation Software
Partition, format, and copy with IBM DriveGuide Easy Installation Software Note: You may choose to use Fdisk to partition and format your hard drive. Refer to the section entitled Fdisk and Format in the Appendix for more information. Due to system and hard drive variations, the IBM DriveGuide screens displayed may be different than those presented here. - Page 49 • The message “Drive 1 is not formatted” is displayed. Select “Yes” to format the specified drive. Click “No” if the wrong drive is specified or you want to proceed manually. Note: If your drive is already formatted, a Welcome screen is displayed with three options; guided install, partition and format, and advanced options.
- Page 50 • Choose the type of File Allocation Table (FAT) to be used in your drive partitions. Note: Select FAT32 or FAT16 if you are using Windows 95 SR2 or Windows 98. FAT32 partitions utilize disk space more efficiently and may be greater than 2 GB in size. If you are using DOS, Windows 3.1x, or an earlier version of Windows 95, select FAT16.
- Page 51 • If you selected FAT32, the following screen is displayed. Select an option. Click “Continue”. • If you selected FAT16, the following screen is displayed. Select an option. Click “Continue”. Note: DOS, Windows 3.1x, and early versions of Windows 95 only support FAT16. FAT16 file systems have a 2.1GB partition limit.
- Page 52 • Your partition selections are displayed. Select “Back” to change your selections. Select “Finish” to partition and format your hard drive. • The message “DriveGuide will now partition and format the hard drive. This is your last chance to cancel” is displayed. Select “Continue”. •...
- Page 53 • The message “Remove disk from floppy drive” is displayed. Remove the IBM DriveGuide diskette and click “Okay”. The installation is now complete. If EZ-BIOS was installed and you are rebooting to a diskette, see the important note below. IMPORTANT: If EZ-BIOS was installed during IBM DriveGuide installation, you must allow EZ- BIOS to load in memory prior to booting to a floppy.
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Page 54: Appendix
Appendix Record your IBM Deskstar drive information here: Serial number Part number Model number Cylinders Heads Sectors Capacity Cables 40 pin, 40 conductor ATA/IDE cables This cable type will support up to and including ATA/33 (UDMA mode 2). Cables cannot be in excess of 18 inches and are limited to the attachment of 2 ATA devices plus the system board connector. -
Page 55: Jumpers
Jumpers Master If the IBM Deskstar is the only drive on the cable, or the Master drive on a two-drive cable, set the jumpers for Master. Slave If the IBM Deskstar is the Slave drive on a two-drive cable, set the jumpers for Slave. Cable Select The 40 pin, 80 conductor ATA/IDE cable included with your drive is constructed using the Cable Select configuration. -
Page 56: 16 Head/15Head
For a DTLA or DPTA model drive with a capacity lower than 34GB: If your BIOS is incompatible with cylinder values higher than 4,096 cylinders, the 2/32 GB clip jumper truncates the cylinder count of your drive to 4,096 cylinders (2 GB capacity). The LBA value of the drive is unchanged. -
Page 57: Advanced Troubleshooting
If the drive does not spin up, ensure the jumpers and cables are connected correctly. If they are connected correctly, skip to the Advanced Troubleshooting section. 2. If the drive spins, does the BIOS see the drive? HINT: With Autodetection selected, your BIOS displays the recognized capacity of your hard drive. If the BIOS does not see the drive, ensure the BIOS is set to Autodetect and ATA/IDE ports are enabled. - Page 58 • If the drive is one of two devices on the bus: One device must be Slave and one must be Master. • Systems using Cable Select: Systems using Cable Select have a unique ATA/IDE cable. The position on the cable can determine whether the drive is the Master or Slave drive.
- Page 59 Ultra ATA/33 mode, compatible with Ultra ATA/33 capable controllers. The utility can be downloaded from the IBM Web site at: http://www.storage.ibm.com/techsup/hddtech/welcome.htm • If you are using IBM DriveGuide to install a drive with a capacity of 32 GB or larger in a system with Award BIOS and the system hangs during drive detection: Reboot the system and hold the F4 key to bypass autodetection of the drive(s).
- Page 60 If the answer to your installation question is not found here, call the IBM Hard Disk Drive Technical Support Center. Before calling, please gather as much of the following information as possible: • IBM drive model number, part number, and serial number •...
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Page 62: Frequently Asked Questions
Frequently asked questions 1. Do I have to use IBM DriveGuide Easy Installation Software to partition and format my hard drive? No. You may use Fdisk and Format or similar partitioning software from your operating system to partition and format your hard disk drive. Refer to the section of the Appendix titled Fdisk and Format. - Page 63 operation. Your drive will function at the maximum speed supported by your system components. Certain BIOS and motherboard chipset combinations function incorrectly when the drive reports a UDMA mode higher than the motherboard was designed for. Following is a list of problems and solutions related to specific operating systems.
- Page 64 10. When I create partitions using IBM DriveGuide Easy Installation Software, my partitions are smaller than the size I entered. Partitions begin and end on cylinder boundaries, IBM DriveGuide must allocate partitions that may be a few megabytes smaller than the size you entered. IBM DriveGuide adds these megabytes to free space for later partitions.
- Page 65 Windows 95 SR2 and Windows 98 support Extended Interrupt 13 and offer an option to use a FAT32 File System (Large Mode) and partitions larger than 2047 MB. Novell Netware v3.12 does not support drives larger than 8.4 GB. If a drive larger than 8.4GB is attached, Netware will see only 8.4GB of the drive’s capacity.
- Page 66 clip jumper can be used to truncate the cylinder and LBA count of your drive to 4,096 cylinders (2 GB capacity). For a DPTA model drive with a capacity lower than 34GB: If your BIOS is incompatible with cylinder values higher than 4,096 cylinders, the 2/32 GB clip jumper can be used to truncate the cylinder count of your drive to 4,096 cylinders (2 GB capacity).
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Page 68: Glossary
Glossary ATA (Advanced Technology Attachment) ATA (also known as IDE) is the bus interface that replaced the controllers in original IBM compatible PCs. ATA/33 (Ultra ATA/33) ATA/33 is also known as Ultra DMA Mode 2. ATA/33 is a 33 megabyte per second data transfer protocol for DMA commands. - Page 69 Cylinder A cylinder is the set of tracks accessible by the magnetic heads in a given position without repositioning the head stack assembly. DMA (Direct Memory Access) Direct Memory Access is a protocol for transferring data to and from main memory without passing it through the processor.
- Page 70 Interrupt 13 and Interrupt 13 Extensions Interrupt 13 is the BIOS program routine for handling hard disk commands and data. The original Interrupt 13 BIOS program supported capacities up to 8.4 gigabytes. Interrupt 13 extensions are new BIOS routines added to support drive capacities greater than 8.4 gigabytes.
- Page 71 Secondary Secondary indicates the second ATA/IDE channel of a computer. The secondary channel controls the third and fourth hard disk drives or ATA/IDE devices in a computer. Sector A sector is the minimum segment of track length that the hard disk drive can assign to store information.
- Page 72 UK Technology Group Support Center Telephone: 44.1475.898.125 E-mail: drive@uk.ibm.com Germany Technology Group Support Center Telephone: 49.7032.153050 E-mail: drive@de.ibm.com IBM Systems Storage Division 5600 Cottle Road San Jose CA 95193 www.ibm.com/storage Printed in the United States of America All Rights Reserved IBM is a registered trademark and Deskstar is the trademark of International Business Machines Corporation.