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HP Compaq Presario,Presario 7895 Supplementary Manual
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HP Compaq Presario,Presario 7895 Supplementary Manual

Hp compaq presario,presario 7895: supplementary guide
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The information in this guide is subject to change without notice.
Internet PC Features Guide
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
7800 Series
USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocop-
ied or reproduced in any form without prior written consent from Compaq Computer Corporation.
© 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A., Brazil,
Canada, Japan, Korea, Singapore, Taiwan, and the U.K. Compaq and Presario are registered in the
U.S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of
the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their respec-
tive companies.

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Summary of Contents for HP Compaq Presario,Presario 7895

  • Page 1 The information in this guide is subject to change without notice. Internet PC Features Guide COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR 7800 Series USE OF THIS MATERIAL.

  • Page 2: Table Of Contents

    Table of Contents CHAPTER 1 Using this Guide Special Text ... 1-1 Special Messages ... 1-2 Locating Help ... 1-2 Glossary ... 1-2 Index ... 1-2 Service and Support Guide ... 1-3 Troubleshooting... 1-3 For More Information ... 1-3 Comments about this Guide ... 1-4 CHAPTER 2 Checking Your Connections Identifying the Front Components on Your Internet PC...
  • Page 3 Table of Contents CHAPTER 4 Introducing the Digital Creativity Imaging Center (available on select models only) Understanding Digital Interfaces...4-2 Creating Videos ...4-3 CHAPTER 5 Learning About Your CD-ReWritable (CD-RW) Drive (available on select models only) Understanding Your CD-R and CD-RW Media...5-1 Accessing the just!burn User’s Manual ...5-2 The just!burn CD Assistant...5-2 PacketCD ...
  • Page 4 Installing an Additional Hard Drive... 7-15 Adding a Secondary Hard Drive in an Internet PC Equipped with a Hard Drive in the Top Drive Compartment... 7-15 Installing a Secondary Hard Drive in an Internet PC with an Open Top Drive Compartment ...
  • Page 5 Table of Contents QuickRestore ...8-8 Full Restore...8-8 Custom Restore...8-9 Typical Restore ...8-10 Drivers...8-10 Installing Drivers for New Hardware ...8-10 Reinstalling Deleted Drivers ...8-11 CHAPTER 9 Troubleshooting Guide Helpful Hints ...9-1 Understanding This Guide...9-1 Troubleshooting Audio Problems...9-2 Troubleshooting CD or DVD Problems ...9-4 Troubleshooting Disk and Disk Drive Problems ...9-5 Troubleshooting Display (Monitor) Problems ...9-8 Troubleshooting Fax Modem Problems ...9-10...

  • Page 6: Using This Guide

    Chapter 1 Using this Guide Thank you for buying a Compaq Internet PC. This Feature Guide will help you to familiarize yourself with the features of your Internet PC, as well as information on how to upgrade your computer. Please take a moment to familiarize yourself with the special text and messages used throughout this guide.

  • Page 7: Special Messages

    Using this Guide Special Messages The following words and symbols have special meaning in this guide. HINT: Helpful hints that will make using your computer easier and faster. NOTE: Important information concerning the operation of your Internet PC. CAUTION: Failure to follow directions may result in equipment damage or loss of data.

  • Page 8: Service And Support Guide

    Service and Support Guide Your Internet PC is equipped with several helpful programs that will aid you in identifying and solving common computer problems. You can learn about these programs in the Service and Support Guide. If you need further technical support, visit the Compaq Web site at: www.compaq.com/mypresario Compaq technical support telephone numbers are listed in the Limited Warranty Statement included with your Internet PC.

  • Page 9: Comments About This Guide

    Using this Guide Comments about this Guide Compaq Computer Corporation welcomes comments and suggestions you may have concerning this guide. Send correspondence to the following address: COMPAQ COMPUTER CORPORATION ATTN: DOCUMENTATION PROGRAM MANAGER MAIL CODE 060504 20555 SH 249 HOUSTON, TX 77070 NOTE: This address is for comments and suggestions only.

  • Page 10: Checking Your Connections

    Chapter 2 Checking Your Connections The following graphics show how to connect devices to your Internet PC and to identify all connectors. Compaq 7800 Series Internet PC Rear Connectors Select model will have ONE Phone Jack connector only NOTE: The view shown may differ slightly from your Internet PC. Checking Your Connections...

  • Page 11: Identifying The Front Components On Your Internet Pc

    Checking Your Connections Identifying the Front Components on Your Internet PC Internet PC Front Components NOTE: The view shown may differ slightly from your Internet PC.
  • Page 12 Checking Your Connections Components CD, DVD, or CD-RW Drive (DVD and CD-RW Drive available on select models only; location of the CD-RW Drive may vary) CD, DVD, or CD-RW Drive Eject/Load Button Pressure point used to open the door Diskette Drive Diskette Drive Eject Button Zip Drive (available on select models only) Zip Drive Activity Light/Eject Button...

  • Page 13: Identifying The Rear Components On Your Internet Pc

    Checking Your Connections Identifying the Rear Components on Your Internet PC Icon Scroll Mouse AC Power Connector Internet Keyboard USB Ports (2) SVGA Monitor Port Parallel Printer Port Digital Flat Panel Monitor Port (available on select models only) Serial Port IEEE-1394 Connector Microphone TV Out...

  • Page 14: Using The Compaq Internet Keyboard

    Chapter 3 Using the Compaq Internet Keyboard Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that make accessing the Internet and using your favorite software programs easier and faster. Along with the standard computer keyboard, the Internet Keyboard provides the following: x Internet Button Suite x Multimedia Easy Access buttons...
  • Page 15 Using the Compaq Internet Keyboard Internet Button Suite Icon Instant E-Mail provides one-touch access for sending and reading your E-mail. Community takes you to a ­ predefined Web site that provides unique services for communication over the Internet. My Presario is your instant connection to Compaq for product information, helpful hints, performance updates, service, and...
  • Page 16 Icon United States Online MarketPlace takes you to an electronic shopping experience. Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button. Retail Central provides an instant ° connection to your computer store and a variety of leading consumer companies.

  • Page 17: Using The Multimedia Easy Access Buttons

    Using the Compaq Internet Keyboard Using the Multimedia Easy Access Buttons The Multimedia Easy Access buttons allow you to easily do the following: x control your CDs and DVDs x change the volume x skip tracks x mute the sound x eject or load CDs and DVDs NOTE: These buttons are not programmable.

  • Page 18: Using Additional Button Features Of Your Keyboard

    Using Additional Button Features of Your Keyboard Your Internet Keyboard is equipped with several special purpose buttons. Additional Keyboard Buttons Icon United States Quick Print enables you to quickly ² print from your Microsoft compatible programs. This button is programmable. Built In Technician allows you to open the Built In Technician software.

  • Page 19: Working With The Standard Keyboard Keys

    Using the Compaq Internet Keyboard Working with the Standard Keyboard Keys The standard keyboard has four major types of keys: x main keys (typewriter-style) x function keys (F1 through F12) x arrow keys Å Æ Ç È x numeric keys (calculator-style) Some keys have special functions, either alone or when combined with other keys.
  • Page 20 Key/Button Function keys are assigned specific tasks, depending on the program you are using. Some tasks include shortcuts, spelling and grammar, and F1-F12 activating the menu bar. Refer to Help for details on specific key combinations. Home moves the cursor to the beginning of the text line, table cell, or Home document.

  • Page 21: Keyboard Status Lights

    Using the Compaq Internet Keyboard Keyboard Status Lights Status lights provide information about your computer’s operation. Your Internet Keyboard is equipped with the status lights shown below. Keyboard Status Lights Icon Component Num Lock indicates that use of the 10-key number pad will produce only numbers.
  • Page 22 Input, capture, edit, and enhance full-motion video, audio, and photos. x Apply special effects to videos and 3-D titling for introductions. x Attach your saved files to e-mail or word processing documents. x Create a custom background for your computer desktop. Introducing the Digital Creativity Imaging Center...

  • Page 23: Understanding Digital Interfaces

    Introducing the Digital Creativity Imaging Center Understanding Digital Interfaces The DCIC is the connection point for digital equipment such as USB cameras, camcorders, and other devices. The DCIC is made up of two Universal Serial Bus (USB) connectors and one IEEE-1394 connector (designed to support rapid transfer of audio and video signals).

  • Page 24: Creating Videos

    Introducing the Digital Creativity Imaging Center Creating Videos Your Compaq Internet PC is equipped with, VideoWave III (available on select models), a powerful tool that allows you to create videos quickly and easily. With VideoWave III you can do the following: x Capture media.
  • Page 25 Introducing the Digital Creativity Imaging Center...

  • Page 26: Understanding Your Cd-R And Cd-Rw Media

    Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive (available on select models only) Your CD-RW drive has the following attributes: x Supports standard CD-ROM, write-once CD-R, and rewritable CD-RW discs. x Can be used to create your own audio CDs, share information, and save data for backups and other data storage needs.

  • Page 27: Accessing The Just!Burn User's Manual

    CD-RW Drive. To access the just!burn User’s Manual, complete the following steps:  1. At your Windows desktop, click Start.  2. Click Programs.  3. Click CeQuadrat and select just!burn Manual.

  • Page 28: Just!Audio

    Learning About Your CD-ReWritable (CD-RW) Drive just!audio just!audio lets you create your own audio CDs. You may record over multiple recording sessions to fill your CD-R disc. When the CD-R disc is complete, you must use the Finalize option in order to play your disc in an audio CD player or CD-ROM drive.
  • Page 29 Learning About Your CD-ReWritable (CD-RW) Drive...
  • Page 30 Chapter 6 Learning About Your TV Out Connection Your computer is equipped with a graphics card consisting of an S-Video connector referred to as TV Out. With a TV Out connection, you can do the following: x Play games on a big screen television or monitor. x Watch DVD movies on television rather than a computer monitor.
  • Page 31 Learning About Your TV Out Connection TV Out Connections NOTE: The view shown may differ slightly from your Internet PC. Components SVGA Monitor Connector TV Out Connector (available on select models) Digital Flat Panel Monitor Port (available on select models)

  • Page 32: Upgrading Your Internet Pc

    Chapter 7 Upgrading Your Internet PC Your Internet PC is fully upgradable. Items that you can add or replace include the following: x PCI expansion card x ISA expansion card x Accelerated Graphics Port (AGP) card x hard drive x removable media storage drive x memory modules x system battery If you would like to replace the system board or microprocessor, consult a Compaq...
  • Page 33 Upgrading Your Internet PC WARNING: To reduce the risk of electric shock and damage to the equipment: Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an important safety feature. Removal of the grounding pin increases the risk of computer damage.

  • Page 34: Identifying The Major Components Of Your Internet Pc

    Upgrading Your Internet PC Identifying the Major Components of Your Internet PC Your Compaq Internet PC has been constructed using a cover and drawer design concept. This design makes it simple to access the internal components. Please familiarize yourself with the major components. Computer Cover NOTE: The view shown may differ slightly from your Internet PC.
  • Page 35 Upgrading Your Internet PC Computer Cage NOTE: The view shown may differ slightly from your Internet PC.

  • Page 36: Removing The Cover

    Upgrading Your Internet PC Removing the Cover Before removing the cover, move the computer to a suitable work area. Choose a clean, spacious, and well-lit area. Removing the Cover Retaining Screws NOTE: The view shown may differ slightly from your Internet PC.

  • Page 37: Replacing The Cover

    Upgrading Your Internet PC Removing the Chassis Cage NOTE: The view shown may differ slightly from your Internet PC. Replacing the Cover To replace the cover, perform the removal steps in reverse order.

  • Page 38: Identifying Power Supply And Data Cables

    Identifying Power Supply and Data Cables When performing upgrade procedures, you may find it necessary to disconnect power supply and data cables. Refer to the following graphics for assistance in identifying power supply and data cables. HINT: If you must disconnect a cable, mark the cable with a piece of masking tape labeled with the name of the device for future reference.

  • Page 39: Data Cables

    Upgrading Your Internet PC Data Cables Data cables are thin wide cables that usually have black connectors. Typical Data Cable NOTE: The view shown may differ slightly from your Internet PC.

  • Page 40: Installing An Expansion Card

    Installing an Expansion Card Expansion cards, such as a scanner card or a modem, increase the capabilities of your computer. There are many different types of expansion cards available on the market. Before purchasing an expansion card or equipment that requires the installation of an expansion card, ensure that the new card and equipment is compatible with your Internet PC.
  • Page 41 7-10 Upgrading Your Internet PC Removing the Expansion Card Retention Bracket NOTE: The view shown may differ slightly from your Internet PC.
  • Page 42 Expansion Card Slots NOTE: The view shown may differ slightly from your Internet PC. Component ISA (available on select models) PCI Expansion Slots Accelerated Graphics Port (AGP) Slot (available on select models) Upgrading Your Internet PC 7-11...
  • Page 43 7-12 Upgrading Your Internet PC Inserting an Expansion Card NOTE: The view shown may differ slightly from your Internet PC. If you installed a PCI card, the next time you turn on the computer, Microsoft Windows will automatically detect the new card. If you installed an ISA card, follow the manufacturer’s instructions to complete the installation.

  • Page 44: Adding Or Replacing An Accelerated Graphics Port (Agp) Card

    Adding or Replacing an Accelerated Graphics Port (AGP) Card The AGP interface is the video graphics port that enables high performance 3D graphic capabilities on your Internet PC. To add or replace an AGP card, complete the following steps: ,QVWDOOLQJDQ([SDQVLRQ&DUG Upgrading Your Internet PC 7-13...
  • Page 45 7-14 Upgrading Your Internet PC Inserting an AGP Card NOTE: The view shown may differ slightly from your Internet PC. The next time you turn on your computer, the new card will be detected. Follow the manufacturer’s instructions to complete the installation.

  • Page 46: Installing An Additional Hard Drive

    Installing an Additional Hard Drive To ensure proper installation, please read all the manufacturer’s documentation for the new hard drive. Adding a Secondary Hard Drive in an Internet PC Equipped with a Hard Drive in the Top Drive Compartment If your Internet PC has the primary hard drive installed in the top drive compartment of the chassis cage, complete the following steps: Upgrading Your Internet PC 7-15...
  • Page 47 8. Secure the drive in the drive cage by inserting the drive retaining screws supplied with the new hard drive. NOTE: 9. Locate and connect the spare power supply cable. Spare power supply cables are provided with the system. 10. Locate the data cable that is connected to the primary hard drive. This data cable is equipped with a spare connector approximately midway down the cable.

  • Page 48: Installing A Secondary Hard Drive In An Internet Pc With An Open Top Drive Compartment

    Installing a Secondary Hard Drive in an Internet PC with an Open Top Drive Compartment If your Internet PC has the primary hard drive installed in the lower slot of the drive cage, under the diskette drive, and the top drive compartment is open, complete the following steps: Top Compartment Drive Retaining Screws NOTE: The view shown may differ slightly from your Internet PC.
  • Page 49 7-18 Upgrading Your Internet PC Drive Retaining Screws View 2 NOTE: The view shown may differ slightly from your Internet PC.

  • Page 50: Replacing A Diskette Or Zip Drive (Zip Drive Available On Select Models Only)

    Upgrading Your Internet PC 7-19 ® Replacing a Diskette or Zip Drive (Zip Drive available on select models only)
  • Page 51 7-20 Upgrading Your Internet PC Removing the Retaining Screws NOTE: The view shown may differ slightly from your Internet PC.

  • Page 52: Adding Or Replacing Memory Modules

    Adding or Replacing Memory Modules Installing Additional Memory Adding memory can improve computer and software performance. Contact a Compaq Authorized Service Provider for information on compatible memory module types as well as memory module installation. To determine the amount of memory currently installed on your computer, complete the following steps: Please be advised that the amount of memory displayed may not include the amount of memory automatically allocated for video display functions.
  • Page 53 7-22 Upgrading Your Internet PC Memory Module Slots...
  • Page 54 Inserting a Memory Module NOTE: The view shown may differ slightly from your Internet PC. Component DIMM Memory Module (available on select models) RIMM Memory Module (available on select models) Upgrading Your Internet PC 7-23...

  • Page 55: Replacing The Real-Time Clock Battery

    7-24 Upgrading Your Internet PC Replacing the Real-Time Clock Battery Your Compaq Internet PC is equipped with a lithium or nickel cadmium battery that provides power to the real time clock when your system is shut down. If you must replace the battery, observe the following safety guidelines. For information about real-time clock battery replacement, contact a Compaq Authorized Service Provider.

  • Page 56: Removing And Inserting A Battery

    Removing and Inserting a Battery To remove and insert a battery, complete the following steps: Removing the Battery Upgrading Your Internet PC 7-25...
  • Page 57 7-26 Upgrading Your Internet PC Inserting a Battery...
  • Page 58 Review the tools in this section to find answers. Look in the Compaq Warranty Statement (included with your computer) or Service and Support Card to find your regional Compaq Service telephone number. Double-clicking the Compaq Support provides access to the following tools: icon located on the Windows desktop...
  • Page 59 Warranty Statement or the Service and Support Card that came with your computer. The service representative will ask you to double-click the Compaq Support icon from the Windows desktop. Click the Compaq Remote Support will display explaining the Compaq Remote Support application.

  • Page 60: Compaq Support

    When you double-click the Compaq Diagnostics Compaq Support folder on the Windows desktop, a progress bar is displayed while the application analyzes your Internet PC for information about its components. After approximately one minute, a Summary window with the component information is displayed.
  • Page 61 You may conduct a Quick, Complete, or Custom test. If you choose the Quick test, it can be run in either the Interactive or Unattended mode. Complete or Custom tests are completed only in the interactive mode, since they test the audio and video components of your Internet PC. You must be present to confirm the test results.

  • Page 62: System Record

    You decide when to install the updates. A small notice, displayed as a rotating of the Windows desktop when an update is available. If you wish to manually turn on Compaq Service Connection, complete the following steps:...
  • Page 63 Service Connection highlights in bold the updates that have not yet been accepted. icon on the Windows Taskbar. , to reveal the update icon on the Windows desktop, then double- icon. The window displays a list of updates and...

  • Page 64: Compaq Service Connection

    – (available in selected countries only) To access the Service and Support Web page, complete the following steps: Make sure your computer is connected to the Internet. From the Windows desktop, double-click the Compaq Support Double-click the Internet Support representing flags of various countries.

  • Page 65: Quickrestore

    Compaq provides you with the ability to restore your system at any time with QuickRestore. QuickRestore has three types of restore options: Full Restore, Custom Restore, or Typical Restore. The following table describes each type of QuickRestore. Full Restore returns your computer to its original factory-installed software state. It reformats your hard drive and removes all data from your computer.
  • Page 66 Click the Start button to begin the Full Restore. During the Full Restore process, a progress bar shows the percentage of the software restored to the hard drive. Once the Full Restore is finished, your computer automatically restarts. Once your computer restarts in DOS mode, a Progress window is displayed Once the Full Restore is complete, you will need to provide the startup information again to reinstall Windows.

  • Page 67: Typical Restore

    QuickRestore Recovery diskette in case you are ever unable to start your computer properly. To create a QuickRestore Recovery diskette, complete the following steps: From the Windows desktop, double-click the Compaq Support Select Compaq Support, then double-click the Compaq Recovery Disk Creator. The “Welcome to Compaq Direct QuickRestore Recovery Diskette Creator”...

  • Page 68: Drivers

    Use the QuickRestore Recovery diskette if you are unable to start your computer. The diskette will help you to get your computer up and running again. To run the QuickRestore Recovery diskette, complete the following steps: Place your QuickRestore CD in the CD Drive, and your QuickRestore Recovery diskette in the diskette drive.
  • Page 69 If a driver is accidentally deleted or the operating system is reinstalled, the driver subdirectory allows you to restore individual drivers rather than restoring all the original software. The drivers you can restore are Audio, Video, TouchPad, Display, Modem, and CD-ROM. To re-install a driver, complete the following steps: From the Windows Taskbar, click Start , point to Programs , and click Windows Explorer .

  • Page 70: Troubleshooting Guide

    Chapter 9 Troubleshooting Guide This guide provides useful information on how to identify and correct common problems that may occur with your Internet PC. Helpful Hints If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further action: x Check that the computer and monitor are plugged into a working electrical outlet.

  • Page 71: Troubleshooting Audio Problems

    Troubleshooting Guide Troubleshooting Audio Problems Symptom No sound. Speaker cables are not properly connected. Volume has been muted. Internet PC is in Sleep mode. This is identified when the power status light on the front of your Internet PC turns amber.
  • Page 72 Symptom Audio recordings DVD is not set up properly. from digital video camera sound is distorted. Audio CD or DVD See troubleshooting topic CD or DVD in this section. does not play. Multimedia settings have been Volume icon is changed. missing from Windows Taskbar.

  • Page 73: Troubleshooting Cd Or Dvd Problems

    Troubleshooting Guide Troubleshooting CD or DVD Problems Symptom CD or DVD drive CD has been inserted upside cannot read a disc or down. takes too long to The DVD drive will take longer start. to start because it has to determine the type of media, such as audio or video being played, before it can begin...

  • Page 74: Troubleshooting Disk And Disk Drive Problems

    Format the diskette by following these steps:  1. Double-click the My Computer icon on the desktop.  2. Select the 3 1/2 Floppy (A:) drive.  3. Click File, and point to Format.  4. Select desired options, and click Start to begin formatting the diskette.
  • Page 75 Format the diskette by following these steps:  1. Double-click the My Computer icon on the desktop.  2. Select the 3 1/2 Floppy (A:) drive.  3. Click File, and point to Format.  4. Select desired options, and click Start to begin formatting the diskette.
  • Page 76 Format the diskette by following these steps:  1. Double-click the My Computer icon on the desktop.  2. Select the 3 1/2 Floppy (A:) drive.  3. Click File, and point to Format.  4. Select desired options, and click Start to begin formatting the diskette.

  • Page 77: Troubleshooting Display (Monitor) Problems

    Troubleshooting Guide Troubleshooting Display (Monitor) Problems Symptom Screen is blank and Monitor power cable is not monitor power light connected to monitor or wall is not lit. outlet. Screen is blank. Monitor is not turned on. Monitor connector cable is not properly connected to rear of Internet PC.
  • Page 78  5. In the Display area, click the resolution slider for the Screen and drag it to the right. Repeat this step for the Desktop resolution slider. Increase the resolutions to the maximum allowable.  6. Click OK to accept the new settings then close the Control Panel window.

  • Page 79: Troubleshooting Fax Modem Problems

    9-10 Troubleshooting Guide Troubleshooting Fax Modem Problems Symptom Cannot send or Fax modem is not connected receive faxes. properly. Connection has Ten-digit phone number is not failed. properly entered or number being dialed is not a fax number. Internet PC is turned off or third-party program is closed.
  • Page 80 Symptom Fax starts to send Line connection failure. but quits before the Call waiting enabled on line. transmission is complete. Third-party fax software does not detect the fax modem driver. Third party fax software is conflicting with another program. The receiver for another telephone on the same line was picked up.

  • Page 81: Troubleshooting Game Problems

    9-12 Troubleshooting Guide Troubleshooting Game Problems Symptom Game crashes Minimum hardware or frequently. software requirements set by Game manufacturer have not been met. Game was not set up properly when installed. Graphic distortion or Incorrect version of game. blank screen exists during game’s introduction.

  • Page 82: Troubleshooting Internet Access Problems

    Troubleshooting Internet Access Problems Symptom Cannot connect to Internet Service Provider (ISP) the Internet. account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Internet keyboard failed. Cannot If using America Online (AOL) automatically launch as your ISP, you must log in to Internet programs.

  • Page 83: Troubleshooting Keyboard And Mouse Problems

    9-14 Troubleshooting Guide Symptom Internet takes too Modem is not set up properly. long to download Web sites. Troubleshooting Keyboard and Mouse Problems Symptom Keyboard commands Keyboard connector is not and typing are not properly connected. recognized by Internet PC. Program in use has stopped responding to commands.
  • Page 84 Symptom Keyboard needs repair. Mouse does not Mouse connector is not respond to properly connected. movement or is too slow. Mouse roller ball is dirty. Program in use has stopped responding to commands. Mouse will only Mouse roller ball is dirty. move vertically or horizontally.

  • Page 85: Troubleshooting Memory Problems

    9-16 Troubleshooting Guide Troubleshooting Memory Problems Symptom Memory parity error. Wrong memory modules were used in upgrade. Memory modules failed. Troubleshooting Power Problems Symptom Internet PC will not Power button on the front of turn on. your Internet PC has not been pressed.
  • Page 86 Symptom Internet PC will not System files may have been start. damaged. You will need to insert a startup disk or Windows Startup disk to restart your Internet PC. Wrong memory modules were used in upgrade, or memory modules were installed in the wrong location.
  • Page 87 9-18 Troubleshooting Guide Symptom “Illegal Operation Program being used is not has Occurred” error certified for Windows by message is Microsoft. displayed. Configuration files are corrupt “Non-system disk or A diskette that does not disk error” message contain system files needed to is displayed.

  • Page 88: Troubleshooting Printer Problems (See Your Printer Manual For Additional Information)

    Troubleshooting Printer Problems (see your printer manual for additional information) Symptom Printer prints only in Printer cartridge is out of black red or colors other ink. than black. Printer seems to be The print cartridge may be out printing, but no of ink.
  • Page 89 9-20 Troubleshooting Guide Symptom Poor print quality. Cartridge may be running out of ink. Cartridge nozzles may need cleaning. Cartridge needs to be aligned. Printer Problem Replace cartridge by following the preceding directions.  1. Click Start.  2. Click Programs.  3. Select the printer model you have installed on your PC.
  • Page 90 Symptom Poor print quality. Drivers are improperly installed. Troubleshooting Guide Printer Problem Uninstall and reinstall the printer drivers. To uninstall the printer drivers, complete the following steps:  1. On the Window taskbar, click Start.  2. Click Programs.  3. Select your printer model.  4. Click Uninstall Drivers.

  • Page 91: Contacting A Compaq Authorized Service Provider

    9-22 Troubleshooting Guide Contacting a Compaq Authorized Service Provider If you were unable to fix your Internet PC using this troubleshooting guide, refer to the Warranty Statement that came with your computer for the technical support telephone numbers.
  • Page 92 Index Animate text 4-3 buttons Instant Answer 8-7 Capture media 4-3 troubleshooting 9-4 CD Read/Write Drive Features 5-1 Just!burn Software 5-1 CD-R 5-1 CD-RW 5-1 just!burn CD Assistant 5-2 CD!backup 5-3 just!audio 5-3 just!data 5-3 PacketCD 5-2 Compaq Remote Support 8-2 Compaq Service Connection overview 8-5 Compaq Support 8-1...
  • Page 93 Index-2 keyboard Community 3-2 function keys (F1 through F12) 3-6 Instant Answer 3-3 Instant E-Mail 3-2 Instant Internet 3-2 Instant Search 3-2 Launch button 3-5 Multimedia Easy Access buttons 3-4 My Presario 3-2 Online MarketPlace 3-3 Quick Print button 3-5 Retail Central 3-3 Secure E-Commerce/Featured Web Site 3-3...
  • Page 94 upgrading additional memory 7-21 AGP card 7-13 chassis cage 7-4 diskette or zip drive 7-19 expansion cards 7-9 hard drive 7-15 memory modules 7-21 real-time clock battery 7-24 removing a battery 7-25 removing the cover 7-5 replacing the cover 7-6 video animation 4-3 VideoWave III 4-3 virus...
  • Page 95 Index-4...

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