Page 1 Voice Processing System Installation Manual KX-TVS50 KX-TVS80 Model Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS50/KX-TVS80. Please read this manual before installing, customizing, or operating the Voice Processing System.
Page 2 Thank you for purchasing the Panasonic Model KX-TVS50/KX-TVS80 Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the American environment. For example, it can be configured for English, a second language, or a third language: System prompts—Recorded by the factory in English...
Page 3 • Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified Panasonic Factory Service Technicians. • Do not insert wires, pins, or any other material into the unit's vent slots or access points.
Page 4 Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your authorized Panasonic dealer for detailed instructions. The serial number of this product may be found on the label affixed to the back of the unit.
Page 5 Important Information POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST. THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.
Page 6 • The telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-TVS50/KX-TVS80 • FCC Registration No.: found on the bottom of the unit • Ringer Equivalence No.: 0.4B •...
Page 7 Important Information • render the customer's equipment incompatible with telephone company communications • require modification or alteration of customer terminal equipment • materially affect customer terminal equipment use or performance Adequate notice provides the customer with the opportunity to make any necessary alterations in order to maintain uninterrupted service.
Page 8: Table Of Contents
1.3.3 Which Phone Systems are Compatible?..............21 1.3.4 Installer Equipment and Software Requirements ............23 1.3.5 Specifications......................23 1.3.6 Hardware ........................23 1.3.7 Flash Memory Expansion Capabilities (KX-TVS50 only) ........23 1.3.8 Recommendations for System Configuration............. 24 1.4 DIGITAL INTEGRATION..................25 1.4.1 General ........................25 1.4.2 APT Integration ......................
Page 9 3.2.2 RS-232C Settings ......................48 3.2.3 Port Settings ........................48 3.2.4 PBX Interface Parameters ...................49 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ....52 3.3.1 VPS Programming for Inband Integration ..............52 3.3.2 KX-T123211D Software Verification and Programming for Inband Integration ..53 3.3.3 KX-TA Series Programming for Inband Integration via the Manager’s Extension ..55...
Page 10 Table of Contents 4.5.7 Live Call Screening Button Assignment via Station Programming ......109 4.5.8 Live Call Screening Cancel Button Assignment via Station Programming ..... 109 4.5.9 Two-Way Recording Button Assignment via Station Programming......110 4.5.10 Two-Way Transfer Button Assignment via Station Programming ......111 4.5.11 Voice Mail Transfer Button Assignment via Station Programming .......
Page 11 Table of Contents 6.1.4 Recording the Company Name (Enter #6*998,5,2)—KX-TVS80 only ....153 6.1.5 Custom Service Greetings (Enter #6*998,5,4)............153 6.1.6 Customizing User Prompts (Enter #6*998,5,6) ............154 6.2 SETTING UP MAILBOXES..................155 6.2.1 Recording Personal Greetings ...................155 6.2.2 Recording the Owner’s Name ...................156 6.3 BACKING UP THE SYSTEM ..................157 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.1 INITIALIZING THE SYSTEM ................160...
Page 12 Table of Contents Appendix B SYSTEM ADMINISTRATOR'S GUIDE B1 SYSTEM NAVIGATION................... 226 B2 SYSTEM ADMINISTRATION—MAILBOXES............ 230 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS ......................237 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE ....... 247 B4.1 Port Assignment......................247 B4.2 Trunk Group Assignment..................249 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS ........
Page 13 Table of Contents Glossary ..........................399 INDEX ..........................411 Installation Manual...
Page 14 Table of Contents Installation Manual...
Page 15: Voice Processing System Overview
VOICE PROCESSING SYSTEM OVERVIEW Section 1 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual...
Page 16: What The Vps Can And Cannot Do
VOICE PROCESSING SYSTEM OVERVIEW 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.
Page 17: Vps Limitations
VOICE PROCESSING SYSTEM OVERVIEW 1.1.3 VPS Limitations The VPS does not support: UCD functions UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls can be forwarded by the VPS to the KX-TD1232/816/308/500 floating number of a UCD group.
Page 18: System Administration, Management, And Use
VOICE PROCESSING SYSTEM OVERVIEW 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer using terminal emulation software. It concerns setting and changing system parameters and diagnosing system problems. 1.2.2 System Management Two system functions are performed by the customer: System Management and Message Management.
Page 19: System Basics
VOICE PROCESSING SYSTEM OVERVIEW 1.3 SYSTEM BASICS 1.3.1 General The KX-TVS50 is initially configured with 2 ports and 2 h of storage; the KX-TVS80 is initially configured with 2 ports and 6 h of storage. 1.3.2 System Components Main Cabinet...
Page 20 VOICE PROCESSING SYSTEM OVERVIEW System Components AC Inlet: Connects the power cable to an AC outlet dedicated to the VPS. Power Indicator: Indicates the system status: when flashing, the system is off-line (not ready to receive calls). MODE (DIP Switch): (Check the status of this switch only at start-up.) Provides the following additional functions: Table 1 Position...
Page 21: Which Phone Systems Are Compatible
Connects an ASCII or VT terminal to the VPS that is necessary to program the system. Memory Card: (One/system) Stores the proprietary system program, and the voice prompts (about 30 min worth); has the capacity to record approximately 2 h (KX-TVS50) or 6h (KX-TVS80) of messages from callers. Optional Expansion Memory Card (for the KX-TVS50): The KX-TVS52 can expand the flash memory capacity of the KX-TVS50 by 2 h.
Page 22 • Panasonic KX-T123211D We cannot guarantee adequate integration of the VPS with other PBX systems or with Key Systems. If the customer does not have a recommended Panasonic PBX system, be sure that the system has the features listed below.
Page 23: Installer Equipment And Software Requirements
• 1 DIP Switch (4-bit) 1.3.7 Flash Memory Expansion Capabilities (KX-TVS50 only) Expansion of the flash memory capacity requires an optional expansion memory card (KX- TVS52). The KX-TVS50 initially has 2 h memory. The KX-TVS52 increases the capacity by 2 h. Installation Manual...
Page 24: Recommendations For System Configuration
VOICE PROCESSING SYSTEM OVERVIEW 1.3.8 Recommendations for System Configuration General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when considering how many ports are desirable: • Are the ports answering all incoming calls or just forwarded/transferred calls? •...
Page 25: Digital Integration
VPS is connected to a KX-TD or KX-TA1232 digital PBX. 1.4.2 APT Integration To the Panasonic KX-TA624, the VPS ports look like proprietary telephones. The PBX thinks that the VPS is a proprietary telephone, and the VPS mimics all actions of a proprietary telephone.
Page 26: Dpt Integration
VOICE PROCESSING SYSTEM OVERVIEW 1.4.4 DPT Integration To the Panasonic KX-T series PBX that uses DPT Integration, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set.
Page 27: Installation
INSTALLATION Section 2 INSTALLATION Installation Manual...
Page 28: Safety Precautions
INSTALLATION 2.1 SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be mounted on a wall. Improper placement of the system may result in malfunction, noise, or discoloration. Avoid installing the VPS in the following places: •...
Page 29: Wiring
INSTALLATION 2.1.2 Wiring • To assure good quality telephone connection, it is recommended new and modifications to existing installation of customer premise wiring shall use solid twisted pair copper conductors with minimum 24 gauge that comply with the electrical specifications for Category 3 wiring as detailed in ANSI/EIA/TIA-570A Building Wiring Standards.
Page 30: Unpacking
INSTALLATION 2.2 UNPACKING Unpack the box and check the items below. Table 5 Main Unit AC Cord Screws (Wall Mounting) Anchor Plugs (Wall Mounting) Installation Manual...
Page 31: Mounting The Vps On The Wall
INSTALLATION 2.3 MOUNTING THE VPS ON THE WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
Page 32: Frame Ground Connection
INSTALLATION 2.4 FRAME GROUND CONNECTION IMPORTANT!!! Connect the frame of the main unit to the ground. Loosen the screw. Insert the grounding wire. Tighten the screw. Connect the grounding wire to the ground. To ground In most of North America, the ground provided by the "Third wire ground" at the commercial or residential power outlet will be satisfactory.
Page 33: Installation Steps
Standard Initialization (For Digital Integration Connection) Program the ports of the PBX for voice processing (see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX). Program the KX-TA624, the KX-TD1232, the KX-TA1232, the KX-TD816, the KX- TD308 or KX-TD500 for Voice Mail integration.
Page 34 INSTALLATION CAUTION If the DIP Switch is not reset to position 0 after initialization, all programming will be lost when the voice processor loses power! Perform Quick Setup (see Section 5 CUSTOMIZING THE SYSTEM). Check Quick Setup: • The Power Indicator on the Voice Processor should be solid. •...
Page 35: Installing An Optional Expansion Memory Card (Kx-Tvs52) To The Kx-Tvs50
MEMORY CARD (KX-TVS52) TO THE KX- TVS50 2.6.1 General The flash memory capacity of the KX-TVS50 can be increased from 2 h to 4 h if an optional expansion memory card (KX-TVS52) is installed. 2.6.2 Installing the KX-TVS52 Disconnect the station wire(s). Wait a few minutes, and then disconnect the AC cord from the VPS.
Page 36 INSTALLATION Take out the screws and remove the metal bar. Screws Metal Bar Attach the optional expansion memory card firmly. Secure the screw. Screw SLAVE CAUTION Do not attach the optional expansion memory card at the "MASTER" position. Attach it at the "SLAVE"...
Page 37: Connections
INSTALLATION 2.7 CONNECTIONS 2.7.1 Connecting to the PBX The VPS can be connected to up to 2 extension ports of the PBX. Use a 4-conductor wire for connection with KX-TA624 that uses APT Integration, and for connection with KX-T series systems that use DPT Integration.
Page 38: Connection For Apt Integration
INSTALLATION 2.7.3 Connection for APT Integration Ports 1-2 of the VPS Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To KX-TA624 Extension Jacks 07 and 08 (or 15 and 16) To Extension Port of the PBX 2.7.4 Connection for DPT Integration Ports 1-2 of the VPS Telephone Line...
Page 39: Connection For Non-Apt/Dpt Integration
INSTALLATION 2.7.5 Connection for Non-APT/DPT Integration Ports 1-2 of the VPS Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To Extension Ports of To Extension Non-APT/DPT Integration PBX Port of the PBX Installation Manual...
Page 40: Terminal Connection
INSTALLATION 2.8 TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed. Communication parameters of the VPS have been set to the following values at the factory: Table 6 COMMUNICATION PARAMETERS...
Page 41 INSTALLATION ® VPS (9 pin) 9-pin Cable Printer/IBM Circuit Circuit Signal Signal type type name name (EIA) (EIA) VPS (9 pin) 25-pin Cable Printer/PC Circuit Circuit Signal Signal type type name name (EIA) (EIA) Table 7 Pin Configuration of the RS-232C Circuit Type Signal Name Number...
Page 42: Rs-232C Signals
INSTALLATION Table 7 Pin Configuration of the RS-232C Circuit Type Signal Name Number RS-232C CCITT Data Set Ready Signal Ground Data Carrier Detect Data Terminal Ready 108.2 2.8.3 RS-232C Signals Frame Ground (FG) Connects an external ground to the unit frame, usually the ground pin of the AC power cord. Transmitted Data (TXD)—output Conveys signals from the unit to the terminal/printer.
Page 43: Integrating The Vps With Panasonic Kx-T Phone Systems
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual...
Page 44: Guidelines For Integration
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.1 GUIDELINES FOR INTEGRATION 3.1.1 APT/DPT or Inband Signaling? There are 3 types of integration available on the VPS: Inband Signaling, APT and DPT. The VPS used with any other brand of telephone equipment requires inband equipment.
Page 45: Pbx Requirements For Integration
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Integration allows the PBX to send certain digits (touchtone) to the VPS, allowing it to recognize the status of the extension and take the appropriate action. Table 8 VPS/PBX COMMUNICATION PBX to VPS...
Page 46 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS If the PBX does not provide station-to-station touchtone signaling, VPS services and features will be limited. TEST:Call an SLT extension from the telephone in question. When the call is answered, see if the person receiving the call hears touchtones when numbers are dialed.
Page 47 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS TEST: Place an outside call from an SLT. See if you can set up a screened transfer to another extension. Next, try the same test with an internal call. (The VPS may have to transfer both types of calls.)
Page 48: Pbx Parameters And Port Settings
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.2 PBX PARAMETERS AND PORT SETTINGS 3.2.1 General Guidelines and Definitions Optimal performance of the VPS/PBX system relies on proper VPS programming. There are 3 categories of hardware settings: RS-232C, Port Settings, and PBX Interface Parameters.
Page 49: Pbx Interface Parameters
Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the Inband Signaling parameters are set automatically and should not be altered. APT Integration is only available when a KX-TA624 PBX is connected and the software is upgraded.
Page 50 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS • Reconnect Sequence on No Answer: Tells the VPS how to return to the caller if the called extension does not answer. PBXs differ in how they handle this function. Test from an SLT to determine the sequence.
Page 51 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 11 Code Call State Sent to the Voice Mail Port When... (default) Forwarded to Voice The extension dialed is forwarded to Voice Mail and no Mail (Busy) other Voice Mail ports are available to accept the call. (This signals the Voice Mail port [usually Auto-Attendant] to let the caller to leave a message.)
Page 52: Connecting The Vps With Panasonic Kx-T Series Pbxs
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 VPS Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.
Page 53: Kx-T123211D Software Verification And Programming For Inband Integration
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 12 PBX Type Other T308/ T1232 T336 TD816/ TD308 TA series TD500 Manufac- T616 TD1232/ turers TA1232 Call Waiting Sequence Release Sequence for Call Waiting Check with manufacturer. Not Available Adding "A" for "answer" to the operator and extension transfer eliminates the message: "You have a call"...
Page 54 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Put all extensions connected to the VPS into 1 extension group using System Program [60]. Reserve this extension group for these extensions! Do not mix other extensions into this group. Enable hunting for the VPS extension group using System Program [08].
Page 55: Kx-Ta Series Programming For Inband Integration Via The Manager's Extension
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS If the VPS is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment—For each outside (CO) line, use System Programs [47] (Day Mode) and [48] (Night Mode) to enable ringing at the operator’s extension (jack).
Page 56 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Put all extensions connected to the VPS into 1 extension group using System Program [600]. Reserve this extension group for these extensions! Do not mix other extensions into this group. Note Up to two VPS units can be connected to the KX-TA624. When two VPS units are connected to the KX-TA624, 2 different extension groups should be assigned for each VPS in System Program [600].
Page 57 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Flexible Ringing Assignment—For each outside (CO) line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing on every extension (jack) that you want to have ring.
Page 58: Kx-Td500 Programming For Inband Integration With Kx-Tvs80
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.4 KX-TD500 Programming for Inband Integration with KX- TVS80 Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration: •...
Page 59 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of the extension ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Assign "Attribute" of the port to be connected to "TEL" (default). Assign "DN" for the port (click "DN Refer" to check the available directory numbers).
Page 60 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of the extension line to be connected to the VPS Go to the "4-2 Extension Line" screen. Set "Data Line Mode" to "Yes". Click "Apply" to save the changed data. Note: This program prevents the VM port from being interrupted by "Call Waiting",...
Page 61 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Settings for the trunk (CO line) features Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly.
Page 62 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS [Recommended Settings (2)] If the VPS is only answering incoming outside calls not answered by the Operator (Operator backup): Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific extension number.
Page 63 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply" to save the changed data.
Page 64 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
Page 65 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS [Recommended Settings (3)] If the VPS is only answering incoming outside calls not answered by user extensions: Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific extension number.
Page 66 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply" to save the changed data.
Page 67: Kx-Td816, Kx-Td1232, Kx-Ta1232 And Kx-Td308 Programming For Inband
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
Page 68: Kx-Td816, Kx-Td1232, And Kx-Ta1232 Programming For Inband Integration Via The Operating And Maintenance Tool
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.6 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]). • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
Page 69 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Enable XDP ports. Place Voice Mail extensions in Extension Group 8. Station Setting Cordless Jack EXT Name Doorphone PITS Night Mode 1 2 3 4 1 2 3 4 Time 01-1 [ 101 ] [...
Page 70 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Choose the "Call Hunting" extension group. Set the last extension group to [A] for Automated Attendant. Miscellaneous EXP1 EXP2 EXP3 Expansion Card Type (Master) => EXT1 EXT2 (Slave ) => EXT1 EXT2 Local Access =>...
Page 71: Kx-Td308 Programming For Inband Integration Via The Operating And Maintenance Tool
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.7 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]) • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
Page 72 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Station Setting 1 DoorPhone Jack Ext. Name Day Night LCS Mode 1-1 [11 ] [N] [ 1 ] [STOP REC] 1-2 [21 [ 1 ] 2-1 [12 ] [N] [ 1 ]...
Page 73 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Choose "Miscellaneous" from the System Menu. System Menu (A)ccount Codes Caller (I)D Class of Se(R)vice (D)ay/Night (E)mergency/Quick Dial (F)loating Extensions Fle(X)ible Numbers (M)iscellaneous P(H)antom Extensions Seria(L) Interface S(P)ecial Carrier (T)imers Add. F(U)nctions - SYSTEM Add.
Page 74 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Choose "CO-Line (ALT-L)" from the System Data Programming Main Menu. System Data Programming Main Menu AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS(ALT-T) ARS(ALT-A) Choose "Settings (2)" in the Sub Menu, and program all lines DIL to the first extension of the Voice Mail hunt group.
Page 75: Integrating The Vps With The Panasonic Kx-Ta Series Pbx And Kx-Td Series Pbx
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX- TD SERIES PBX Installation Manual...
Page 76: Guidelines For Digital Integration
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.1 GUIDELINES FOR DIGITAL INTEGRATION 4.1.1 Why Digital Integration is Important The VPS works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when Digital Integration is used;...
Page 77 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Table 13 DIGITAL INTEGRATION FEATURES Intercom Paging* Callers can page subscribers through built-in speakers and external paging equipment. For a Caller ID Caller, if his name has been recorded for the Caller Name Announcement feature, the name will be announced at the end of the page.
Page 78: Connecting The Vps With The Panasonic Kx-Ta624
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624 4.2.1 KX-TA624 Software Verification and Programming for Digital Integration via the Manager’s Extension It is important that the KX-TA624 has the proper software level to allow Digital Integration with the VPS.
Page 79 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Extension group 7 VPS1 Port 1 Port 2 KX-TA624 VPS2 Port 1 Port 2 Extension group 8 From the SYS-PGM NO ?screen: Enter [130] (for VPS1) or [131] (for VPS2).
Page 80 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Recommended Outside (CO) Line feature settings: If the VPS is answering all incoming calls: Outside (CO) Line Mode—Use System Programs [414] (Day Mode), [415] (Night Mode), [416] (Lunch Mode) to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group.
Page 81 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX CAUTION Setting the DIP Switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming, and voice messages (except User1 and User2 prompts).
Page 82 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Possible causes of the message: "APT Interface Connection is not Established" Table 15 Cause Action The PBX is not a correct type. Since the VPS is Connect a correct PBX and set...
Page 83 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX NOT assign a Voice Mail extension from the other VPS. For example, if jack 06 (extension 106) has its mailbox in the VPS1, assign extension 107 or 108 as the destination, not extension 115 or 116 (see diagram below).
Page 84: Kx-Td500 Programming For Digital Integration With Kx-Tvs80
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION WITH KX-TVS80 Follow the procedure below to program the VPS card for DPT Integration. Assignment of the VPS card to be connected to the VPS...
Page 85 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Check the information of "Card Properties" and confirm the LPR version of the card. Note: The LPR Version must be "2" or higher for the VPS card (101: DLC/DHLC) to which the control channel will be assigned.
Page 86 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Assignment of the ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Select the appropriate VPS card (101: DLC/DHLC) in the "Card No." menu.
Page 87 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Assignment of VPS card and its model Go to the "1-4 VPS (DPT) Port Assignment" screen. Select the corresponding equipment number in the "TVS No." menu. Select "TVS80/110/200-1/200-2" in the "Type" menu.
Page 88 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Assignment of the extension ports connected to the VPS Continue the programming in the "1-4 VPS (DPT) Port Assignment" screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected in the "Port No."...
Page 89 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Screen output: To set the trunk (CO line) features, follow the instructions in "Settings for the trunk (CO line) features" (3.3.4 KX-TD500 Programming for Inband Integration with KX-TVS80 in 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs).
Page 90 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX The calls to the VPS can be processed after the Power Indicator stops flashing. After turning the power on, the system starts up in the following sequence: •...
Page 91 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Table 16 Cause Remedy The PBX is a correct type but does not have the Contact National Parts Center proper software level to support APT/DPT at 1-800-833-9626 Integration.
Page 92: Connecting The Vps With The Panasonic Kx-Td816, Kx-Td1232, Kx-Ta1232 And Kx-Td308
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX- TA1232 AND KX-TD308 Notes • Do not use system programs [106] or [602] for DPT Integration. • The next 2 sections (4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager’s Extension and 4.4.2 KX-TD1232 Software Verification and...
Page 93 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX If the software version of the PBX is lower than this, you may not be able to utilize some of the features available only with DPT Integration. For more information, call National Parts Center at 1-800-833-9626.
Page 94 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX From the SYS-PGM NO ? screen: Enter [118]. Press the NEXT button (SP-PHONE). Screen output: VM NO? Press the NEXT button (SP-PHONE). Screen output: VM-01:#_ _ -1: 165 ( _ _ = the port number you entered in program 117) Enter the Extension Number that you want this port to have.
Page 95 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Screen output: Checking Flash Memory Cards. Please wait... PORT TEST... SYSTEM SETUP 1... 2... 3... • The VPS tests the CPU card, the flash memory, and the ports until "1...2...3..."...
Page 96 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Table 17 Cause Remedy The PBX is not programmed properly to support Do required integration APT/DPT Integration. programming as described in this chapter. Start up completed. The Power Indicator light stops blinking when the start-up has been successful. (The delay varies according to the system’s condition.)
Page 97: Kx-Td1232 Software Verification And Programming For Dpt Integration Via The Operating And Maintenance Tool
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.4.2 KX-TD1232 Software Verification and Programming for DPT Integration via the Operating and Maintenance Tool Follow these steps after communication between the KX-TD1232 and the programming software has been established. Refer to the Operating and Maintenance manual for connection information.
Page 98 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Go to the Main Menu. Choose "System Data Programming" (BATCH [1] or INTERACTIVE [2]). Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4.
Page 99 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Voice Mail Integration VM Port No. Master [30] [ ] [ ] [ ] [ ] [ ] Slave [ ] [ ] [ ] [ ] [ ] [ ]...
Page 100: Kx-Td308 Software Verification And Programming For Dpt Integration Via The Manager's Extension
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX The required programming is now complete and the VPS and KX-TD1232 should be able to communicate through DPT Integration. We recommend that the KX-TD1232 system has any optional extension cards installed and telephones connected before starting the VPS.
Page 101 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Set PBX extension numbering using System Program [003]. Assign the Voice Mail Port. This program tells the PBX which jack will be connected to the VPS. This allows the PBX to send the proper DPT Integration information to those ports.
Page 102 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Connect the jack assigned in Step 4 to the VPS. Connect your laptop computer to the VPS and start your communication software (i.e., HyperTerminal, Procomm Plus, Smartcom...).
Page 103 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX The display will alert you if System Setup is not completed successfully. Screen output: Active COs: 1 2 DPT Interface Connection is not Established ** OFF LINE MODE ** This message will appear when the DPT connection between the VPS and telephone system cannot be established.
Page 104 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX TEST: Press the INTERCOM button and then [295]. If the VPS answers, you have a DPT connection. Set the DIP Switch to position 0 after initialization is complete.
Page 105: Common Digital Integration Features And Setup Procedures
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.5 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES The following features can be used on any KX-T proprietary telephone (7000 series analog; 7200/7400 series digital). KX-T7000 series is used with the KX-TA624. The KX-T7200 and KX-7400 series are used with the KX-T series PBX that uses DPT Integration.
Page 106: Live Call Screening Password Canceling
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.5.3 Live Call Screening Password Canceling To cancel the password, follow the procedure below. (It is not necessary to enter PITS Programming to activate this feature). PC programming is also available for KX-TD500 users (see 4.5.6 Live Call Screening Assignment via PC Programming).
Page 107: Live Call Screening Private/Hands-Free Mode Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.5.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an alert tone is sent or whether the recorded message is played through the built-in speaker of the extension.
Page 108: Live Call Screening Assignment Via Pc Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.5.6 Live Call Screening Assignment via PC Programming The KX-TD500 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature.
Page 109: Live Call Screening Button Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.5.7 Live Call Screening Button Assignment via Station Programming For the Live Call Screening feature to work at an extension, the extension must have an LCS button lit at the time of the message reception. This key must either be a DSS/BLF or CO key with a lamp.
Page 110: Two-Way Recording Button Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Press the Flexible (CO, DSS) button that you wish to assign as a Live Call Screening Cancel button. Dial [93]. Screen output: LCS Cancel Press STORE. The STORE indicator light turns on.
Page 111: Two-Way Transfer Button Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Conditions: This button must be a CO or DSS/BLF key to be programmed as a TWR button. If this key is pressed when all Voice Mail ports are busy, the user will hear a reorder tone.
Page 112: Voice Mail Transfer Button Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.5.11 Voice Mail Transfer Button Assignment via Station Programming This feature allows an extension user to transfer calls directly to a Voice Mailbox. This is available with both Digital and Inband Integrations.
Page 113 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Click "CO Key" in the upper right corner. "Flexible CO Key" screen (for all CO Keys) displays. Screen output: Click the Key Number to which a button will be assigned.
Page 114: Live Call Screening Activation
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Select the desired Key Type. When 2WAY-REC, 2WAY-TRN, or VTR is selected, enter the extension number in "DN". Example screen output: Click "OK". "Flexible CO Key" screen (for all CO Keys) displays again.
Page 115: Live Call Screening Password Control
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 4.5.14 Live Call Screening Password Control This feature allows Operator(s) and the Manager of the PBX to cancel the password for LCS at any extension. If a user forgets the preprogrammed password, Operator(s) and the Manager of the PBX can cancel the LCS password.
Page 116 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Installation Manual...
Page 117: Customizing The System
CUSTOMIZING THE SYSTEM Section 5 CUSTOMIZING THE SYSTEM Installation Manual...
Page 118: Starting Up
CUSTOMIZING THE SYSTEM 5.1 STARTING UP 5.1.1 Before Programming Determine the customer’s needs. • Work with the owner, manager, and receptionist to build the Custom Service Greetings and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...
Page 119: Starting The Quick Setup
This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 120 CUSTOMIZING THE SYSTEM PBX Type Press ENTER. Screen output: KX-TVS50 Quick Setup - PBX type Please select your PBX type. 1. KX-T308/KX-T616 2. KX-T1232 3. KX-T96 4. KX-T336 5. KX-TD816/KX-TD1232/KX-TA1232 6. KX-TD308 7. KX-TA series 0. OTHERS KX-TVS80 Quick Setup - PBX type Please select your PBX type.
Page 121 The VPS will create mailboxes with the extension numbers entered. (See Step 4.) Note The maximum number of mailboxes depends on the VPS model. • With the KX-TVS50, a maximum of 30 extension numbers can be entered. • With the KX-TVS80, a maximum of 62 extension numbers can be entered. Installation Manual...
Page 122 Up to 16 alphabetic characters can be assigned as an Owner’s Last Name. Note • Mailbox numbers displayed on this screen Panasonic KX-TD Series or KX-TA1232 System The same numbers as the extensions of the KX-T series system that uses Digital Integration that were automatically transmitted to the VPS—Auto Configuration.
Page 123 CUSTOMIZING THE SYSTEM • The length of mailbox numbers The Message Manager mailbox (General Delivery Mailbox) might be 2- to 5-digit long (98, 998, 9998, or 99998). The System Manager mailbox might be 2- to 5-digit long (99, 999, 9999, or 99999). If both 3 and 4-digit extension numbers exist at the same time, the VPS will unify all mailbox numbers to 4-digit length by entering [0] at the end of all 3-digit numbers.
Page 124 CUSTOMIZING THE SYSTEM Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard automated atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard Voice Mail (Custom 2) or leave it as automated attendant.
Page 125 CUSTOMIZING THE SYSTEM Date and Time Setting Screen output: Quick Setup-Time Setting Current time is 3:04, PM Enter new time (HH:MM, AM/PM) : = Current date is MON JAN-1-2001 Enter new date (MM-DD-YY) : = Enter the time (hour, minute in 2 digits, comma and A or P) and date (month, day and year in 2 digits).
Page 126: Port Setting Options
CUSTOMIZING THE SYSTEM 5.2 PORT SETTING OPTIONS Design each system according to the needs of your customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key.
Page 127 CUSTOMIZING THE SYSTEM Company Greeting Custom Service Main Greeting all ports day Custom 2 Custom 3 Transfer Transfer Extension List Extension List to Service to Orders New Cars Used Cars The top of the tree should include what callers will hear when they are first connected to the VPS.
Page 128: Custom Service Features
CUSTOMIZING THE SYSTEM 5.2.2 Custom Service Features Time Service (1-5-2-2) Set each day of the week for the correct Day, Night, Lunch, or Break Mode. Intercom Paging (1-5-7-7) This feature is only available with Digital Integration. When needed, change the paging code for each of the paging groups. Example for KX-TD1232: All sales telephones have been placed in extension group 3 in system program [602].
Page 129: Custom Service Programming
CUSTOMIZING THE SYSTEM announcement "you have a call". For a blind or unscreened transfer, add the letter "D" for disconnect. 5.2.3 Custom Service Programming After you have finished constructing the tree, enter the System Programming Custom Service Settings Menu. Access the Custom Service Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 4 (Service Setting)
Page 130 CUSTOMIZING THE SYSTEM Enter data into the Custom Service menu; use the table below as a guide. Table 21 Description Value Range Description/Function (Default) Prompt Mode 1. System Specifies the language that the caller will hear when 2. User 1 calling this Custom Service.
Page 131 CUSTOMIZING THE SYSTEM Keypad Assignment Options Table 22 Entry Function Allows the caller to leave messages in a specific a. Transfer to Mailbox mailbox. b. Transfer to Extension Transfers the caller to a specific extension. c. Operator Transfers the caller to the operator. Plays the Custom Service exit prompt and d.
Page 132: Recording Menus
CUSTOMIZING THE SYSTEM 5.2.4 Recording Menus After you have finished entering the parameters in each menu, record the menu messages. Menu messages inform the caller of available options and their corresponding keys. For this reason, the prompts must match the programming that has been input. Note The Message Manager’s mailbox might be 98, 998, 9998, or 99998.
Page 133: Mailbox Groups
CUSTOMIZING THE SYSTEM • Service Access Command—A caller can switch to Voice Mail service by dialing [#6] during a call. • Via Custom Service—This service can be assigned to a keypad digit within a Custom Service. After pressing this key, the caller enters Voice Mail service. 5.2.7 Mailbox Groups This program allows a message to be delivered to several mailboxes at once.
Page 134: Interview Service
CUSTOMIZING THE SYSTEM phones. Extension groups work well in areas where the call would not be intended for a specific person (e.g., a Parts Center, Technical Support Group, etc.). To establish an extension group: From the System Administration Top Menu, Type [1-5-1-2-1] (Program-System Parameter-System Group Assignment-Extension Group-Enter).
Page 135: Automated Attendant
CUSTOMIZING THE SYSTEM Enter the subscriber’s mailbox and Record the Questions. Call the VPS and Press [#6 ] then Dial the Mailbox Number assigned to the interview mailbox. From the Main Menu Press [6-1]. Confirm that your questions have been recorded. Call the VPS and Press [#6] and the Interview Mailbox Number.
Page 136: Operator Service
CUSTOMIZING THE SYSTEM 5.2.12 Operator Service This service (when enabled) can be accessed via: • Voice Mail—Rotary Telephone Service allows rotary callers to reach the General Delivery Mailbox or Operator Service. • Automated Attendant—Dial 0 and your call will go to Operator Service. •...
Page 137: Setting Ports
CUSTOMIZING THE SYSTEM 5.3 SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 3 (Port/Trunk Service) Enter The Number: = 1 (Port Service) Screen output: Program - Port/Trunk Service - Port Service Enter the Port Number (1-2) :=...
Page 138 CUSTOMIZING THE SYSTEM Table 23 Description Value Range Description/Function (Default) Incoming Call 1. System Specifies the language of voice prompts to be played on Service this port. When set to "Selective", the caller can select the 2. User 1 Prompt language of his choice, provided the Message Manager 3.
Page 139: Automated Attendant Parameters
CUSTOMIZING THE SYSTEM 5.4 AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialing, Operator Parameters, and Alternate Extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (see "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).
Page 140: Operator's Parameters
CUSTOMIZING THE SYSTEM 5.4.3 Operator’s Parameters If you enable operator service, you must set the following parameters: Operator’s Extension and Mailbox Number, Coverage Modes, and Message Repeat Cycle. Operator 1: The default is set at "0" which coincides with the operator of the PBX. When a caller tries to leave a message to the Operator 1, the message will automatically go to the General Delivery Mailbox (GDM) by default.
Page 141 CUSTOMIZING THE SYSTEM Table 24 Description Value Range Description/Function (Default) Operator’s 1-5 Digits Specifies the extension number for Operator 1. Extension [Notes] • The default setting (0) cannot be used with the Message Waiting Notification—Lamp feature and the Remote Call Forwarding Set feature. When using these features, you must assign the extension number that is included in the Extension Numbering Plan.
Page 142 CUSTOMIZING THE SYSTEM Table 24 Description Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 1 calls when not Coverage answered within the time period set by the 2. Leave Message Mode "Operator No Answer Time" mode. 3.
Page 143: Setting Mailboxes
CUSTOMIZING THE SYSTEM 5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 1 (Mailbox Setting) Program - Mailbox Setting Menu 1.
Page 144 CUSTOMIZING THE SYSTEM Table 25 Value Range Description Description/Function (Default) Covering Specifies where a caller will be transferred when 2-5 Digits Extension Covering Extension is dialed or set under Incomplete Call (None) Handling. Interview Used to permit mailbox owner to have an interview 2-5 Digits Mailbox mailbox.
Page 145 CUSTOMIZING THE SYSTEM Enter the data using the following table as a guide. Table 26 Parameter Value Range Description/Function (Default) Dial Number Up to 32 digits Assigns a telephone or beeper number to Device 1, 2, or consisting of 1-9, 3.
Page 146 CUSTOMIZING THE SYSTEM Table 26 Parameter Value Range Description/Function (Default) No. of Retries 0-9 times Specifies the number of times that a notification call to Device 1, 2, or 3 should be attempted after a busy or no answer condition is received. Busy Delay 0-120 min Specifies the time (in minutes) the VPS must wait after...
Page 147: Deleting A Mailbox
CUSTOMIZING THE SYSTEM Enter the data using the following table as a guide. Table 27 Parameter Value Range Description/Function (Default) Telephone Up to 16 digits Specifies the telephone number to which the callers are Number 1, 2 (With the KX- forwarded when Remote Call Forwarding is set to a CO TD816/TD1232/ line.
Page 148: Mailbox Listing
CUSTOMIZING THE SYSTEM 5.5.5 Mailbox Listing This listing is a report of mailbox number assignments. From Mailbox Setting Menu: KX-TVS50 Enter The Number : = 4 Program - Mailbox Setting - Mailbox Listing 1: 101 2: 103 3: ---- 4: ----...
Page 149: Training The Subscriber
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most out of this feature. Installation Manual...
Page 150 CUSTOMIZING THE SYSTEM Installation Manual...
Page 151: Final Setup
FINAL SETUP Section 6 FINAL SETUP Installation Manual...
Page 152: Message Manager's Mailbox (Mailbox 998)
FINAL SETUP 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please refer to D6 RECORDING MESSAGES to see the full array of recording tasks. Follow the instructions below to record Custom Service prompts and user prompts. Note: The Message Manager’s mailbox might be 98, 998, 9998, or 99998.
Page 153: Company Greetings (Enter #6*998,5,1)-Kx-Tvs80 Only
FINAL SETUP 6.1.3 Company Greetings (Enter #6 998,5,1)—KX-TVS80 only Access the Message Manager’s Main Command Menu. Press [5] to modify messages. Press [1] to change the Company Greeting. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process. After you record the company greeting, it may be necessary to enter programming through the terminal and set the company greeting assignment under the Port Settings Menu, Trunk Service Menu and Holiday Service Menu.
Page 154: Customizing User Prompts (Enter #6*998,5,6)
FINAL SETUP Note This prompt should match the prompt that is selected for each port. The recording will be played directly after the call is received. 6.1.6 Customizing User Prompts (Enter #6 998,5,6) The customer may want to enter user prompts in place of the factory-provided system prompts. To change the user prompts: Access the Main Menu of Message Manager’s Service.
Page 155: Setting Up Mailboxes
FINAL SETUP 6.2 SETTING UP MAILBOXES The following steps complete the basic installation of the VPS. For each mailbox on the system, a No Answer, Busy, and After Hours Greetings should be recorded, as well as the Owner’s Name and Password. Please follow the steps below to set up the mailboxes accordingly.
Page 156: Recording The Owner's Name
FINAL SETUP 6.2.2 Recording the Owner’s Name Dial the Extension Number of the VPS. When the VPS answers, Press [#6 ] and Dial the Number of the mailbox to which you wish to record the Owner’s Name. Enter your Password (if programmed), then Press [#]. You are now inside the mailbox.
Page 157: Backing Up The System
Choose the Utility Command. Type [SAVE], then Press ENTER. See screen output below. From System Administration Top Menu: Enter The Number 3: = Utility Command KX-TVS50 $ SAVE VPS Flash Memory Data Save ( VPS -> PC : Xmodem ) 1: Program...
Page 158 FINAL SETUP 8. Enter desired filename and click "OK". The file transfer screen appears and shows download progress. Download time will vary depending on the communication speed and file sizes. "SAVE Completed" will appear on the screen when the file has been saved. Continue saving the other items as needed.
Page 159: System Maintenance And Troubleshooting
SYSTEM MAINTENANCE AND TROUBLESHOOTING Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual...
Page 160: Initializing The System
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.1 INITIALIZING THE SYSTEM Initializing the system clears all voice data except user prompts and returns all system parameters to their default settings. Throughout this section, menu selections are indicated as "System Administration Top Menu-(Selection Number)". This means that the System Administration Top Menu must first be accessed.
Page 161 SYSTEM MAINTENANCE AND TROUBLESHOOTING Type [Y] to start the system resetting. System Initializing • • • When system initializing is complete, the following display will appear: ** ON LINE MODE ** > Note The execution time for System Reset/Clear may differ each time it is performed because of system capacity and system programs.
Page 162: Utility Commands
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2 UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu-3 Utility Command (Type 'HELP' for command list.) Table 28...
Page 163: Off-Line Set (Ofln)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.1 Off-line Set (OFLN) Use the OFLN command to turn off the VPS Call Progression Mode. Set the VPS to Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large number of related parameters.
Page 164: Set Time (Time)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Type PASS, then Press RETURN. $ PASS 1: Administrator Password 2: System Reset/Clear Password := To create a password or change an existing password, Go to Step 3. To clear a password, Go to Step 4. To create a password or change an existing password: a) Type [1] or [2] Maximum 10 characters...
Page 165: Print Reports At Specified Time (Pset)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Type TIME, then Press RETURN. $ TIME Current time is 12:34, PM Enter new time (HH:MM, AM/PM) : = Type the current time. Current date is MON JAN-1-2001 Enter new date (MM-DD-YY) : = Type the current date. For the year, type the last 2 digits. Note Enter the exact time and date.
Page 166: Error Log Display (Elog)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.6 Error Log Display (ELOG) Use the ELOG command to diagnose VPS problems. Selection of this command will display an error log. COM. Communication error between CPU and DSP DATA Process error of voice data MEM. Memory error PRG.
Page 167 SYSTEM MAINTENANCE AND TROUBLESHOOTING Examples of a terminal display when errors are generated: Table 30 Error Indications at System Startup Indication Meaning ROM ERROR: Sum Error!! ROM checksum error. FLASH MEMORY ERROR: Initialize Flash Memory initialization error. Error!! FLASH MEMORY ERROR: No No system Flash Memory present.
Page 168: Saving The System Data To The Backup Device (Save)
When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without Panasonic Technical support. The memory required to save each data component is indicated below. 1. Program—approximately 1 Mbytes (See Warning above) 2.
Page 169 SYSTEM MAINTENANCE AND TROUBLESHOOTING Type SAVE, then Press RETURN. KX-TVS50 $ SAVE VPS Flash Memory Data Save (VPS -> PC : Xmodem) 1: Program 2: Parameters 3: System Prompts 4. User Prompts-1 5. User Prompts-2 6. Custom Service Menus 7. Personal Greetings Select No.
Page 170: Loading New Or Saved Data To The Vps (Load)
When performing this operation, always wait until the process completion indication appears before proceeding. Type LOAD, then Press RETURN. KX-TVS50 $ LOAD VPS Flash Memory Data Load (PC -> VPS : Xmodem) 1: Program 2: Parameters 3: System Prompts 4.
Page 171: Print All Of The Vps Parameters (Gprn)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Notes • The data terminal that you use must be equipped with communications software that supports the Xmodem file transfer protocol. The command can be canceled by Typing [\] before entering the sending mode. Once the sending mode has been selected, use the cancel command of the communication software being used.
Page 172: Custom Service Report (Crep)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Note The numbers are examples only. Your system will show different numbers. 7.2.11 Custom Service Report (CREP) Use the CREP command to display the Custom Service menu access count, the keypad assignments, message recording status and the tree-structure of the Custom Service. Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN.
Page 173: Custom Service Menu Access Count Clear (Cclr)
Use the MWL command to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. Apply this setting when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.
Page 174: Setting Minimum Recording Length (Mrl)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.14 Setting Minimum Recording Length (MRL) Use the MRL command to specify the minimum message recording length (0-3 s). Messages shorter than the specified minimum recording length are discarded from the mailbox. Note The minimum recording length can only be set using this command. Type MRL, then Press RETURN.
Page 175: Utility Command List (Help)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Blank: The prompt has not been recorded (but the default [System Prompt] is active)—WILL BE HEARD Prompt No.: The prompt has been recorded—WILL BE HEARD Prompt No. with an*: The prompt has been recorded but is turned off— WILL NOT BE HEARD "OFF": The prompt has never been recorded and the default...
Page 176: Quick Setup (Qset)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.17 Quick Setup (QSET) Use the QSET command initially to setup the VPS very roughly when you use it for the first time or after system initialization. Note Quick setup requires VT100 emulation software. Type QSET, then Press RETURN. 7.2.18 Circuit Condition Display (LMON) Use the LMON command to display the circuit condition every 1.5 s.
Page 177 SYSTEM MAINTENANCE AND TROUBLESHOOTING To change the mode from "PUTD" to "OFF", Type PUTD again. $ PUTD Target Port : 00 Don't leave enabled after troubleshooting. Note "*"means "enable" for the port. "0" means "disable" for the port. To set the mode for only 1 port, Type PUTD and the port number. $ PUTD 1 Target Port : 0* Don't leave enabled after troubleshooting.
Page 178: Wait For Caller Id (Wcid)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.20 Wait for Caller ID (WCID) Use the WCID command to specify the length of time (in seconds) the VPS must wait for the Caller ID after the VPS has received the incoming call from the PBX. If Caller ID is not needed at all, set the waiting time to "0"...
Page 179: System Reports
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3 SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. (The System Manager is also able to output System Reports.) To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu-2-1...
Page 180: Mailbox Assignments
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.1 Mailbox Assignments The Mailbox Assignments report provides information about the applied mailbox authorized features and current parameter settings. Note Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5-digit long. To select the Mailbox Assignments Report, follow the menu path as shown: System Administration Top Menu-2-1-1 **Mailbox Assignments JUL-28-2001 11:30 AM **...
Page 181 SYSTEM MAINTENANCE AND TROUBLESHOOTING * * COS Assignments JUL-29-2001 11:30 AM * * (pr) (mbox/ dl/ md) ----- ----- ----- COS: Class of Service number Personal Greeting Length RtN: New Message Retention RtS: Saved Message Retention Time Message Length Time CaN: Maximum Message (U=Unlimited)
Page 182: System Service Report
(CO line) group (for Day, Night, Lunch and Break modes), each Holiday Service, and all incoming and outgoing call services. To select the System Service Report, follow the menu path as shown: System Administration Top Menu-2-1-3 KX-TVS50 ** System Service Report JAN-4-2001 4:37 PM ** Port [Day mode]...
Page 183: Call Account Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING KX-TVS80 ** System Service Report JAN-4-2001 4:37 PM ** Port [Day mode] [Night mode] [Lunch mode] [Break mode] Grt Srv Grt Srv Grt Srv Grt Srv 1 V.M. 2 A.A. 3 V.M. 4 A.A. 1 A.A. 2 I.S.(700) 3 V.M.
Page 184: Port Usage Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING Note Depending on PBX extension numbering, the mailbox numbers might be 2- to5-digit long. 7.3.5 Port Usage Report The Port Usage Report provides information about port usage and allows system and port traffic to be measured. The report includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port.
Page 185: Flash Memory Usage Report
JAN-22-2001 8:30 PM ** Drive Avail Used 119 min 1min FROM : : JAN-21-2001 10:20 PM ** MSGs KX-TVS50 with an optional expansion memory card (KX-TVS52) ** Flash Memory Usage Report JAN-22-2001 8:30 PM ** Drive Avail Used 119 min 1min 120 min...
Page 186: Flash Memory Usage Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING Drive: Specifies the memory card. "1" is the MASTER memory card (factory provided). "2" is the SLAVE memory card. FROM: The date and time of the last clearing of this report Cpy: Copy (Transfer) Del: Deleted Exp: Expired and Removed 7.3.8 Flash Memory Usage Statistics Clear The Flash Memory Usage Report can be cleared of all values and prepared for use again.
Page 187: Mailbox Usage Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING ** Mailbox Usage Report JAN-4-2001 7:46 PM** MBOX:111 [JONE BLUE] MSGs Received MSGs MSGs FROM : : JAN-3-2001 9:53 AM Subscriber Access Time 00:00:40 MBOX Use Time 00:00:12 of 01:40:00 ( 1% Used) Feature Usage Beep Extn.
Page 188: Fax Call Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.11 Fax Call Report The Fax Call Report provides information about fax transfer when the VPS receives a fax signal. It includes the fax data receiving date, the port number used, and the fax transfer status for up to 64 fax messages.
Page 189: Troubleshooting Guide
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.4 TROUBLESHOOTING GUIDE Table 32 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the • Improper connection of jacks. • Confirm that you are using the VPS when accessing the correct extension number for • Bad connection with PBX. VPS.
Page 190 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 32 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Line disconnection occurs • Improper setting of the • Adjust the transfer sequence to while transferring an outside sequence. that of the connected PBX and call. reset (see "Operator Transfer •...
Page 191 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 32 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to access the • Improper setting of the • Readjust the number of digits in mailbox. mailbox number. the mailbox number (see "Mailbox Number" in Table 36 in B2 SYSTEM ADMINISTRATION—...
Page 192 Intercom Paging access code. access code to that of the connected PBX (see "Paging Code for Group 1-8" (for the KX-TVS50) or "Paging Code for Group 1-16" (for the KX- TVS80) and "Paging Code for All Groups" in Table 67 in B6.7 Other Parameters).
Page 193: Specifications
Message Waiting Lamp: Programmable Touchtone sequence Main CPU: 16-bit microprocessor Flash Memory Capacity: • KX-TVS50: Approximately 2 h (expandable) • KX-TVS80: Approximately 6 h (non-expandable) Number of Mailboxes: • KX-TVS50: Maximum 32 • KX-TVS80: Maximum 64 (including System Manager and Message Manager mailboxes)
Page 194 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 33 Dimensions (H 173 mm 318 mm 65 mm {6-13/16" 12-1/2" 2-9/16"} Mass (Weight): Approximately 1.2 kg {2.7 lb.} Installation Manual...
Page 195 SYSTEM FEATURES Appendix A SYSTEM FEATURES Installation Manual...
Page 196: Appendix A System Features
• See 2.7 CONNECTIONS. Greeting for Caller ID Two-Way Recording, Two-Way Transfer. • See 3.1.1 APT/DPT or Inband Signaling? • See INTEGRATING THE VPS WITH THE PANASONIC KX- TA SERIES PBX AND KX-TD SERIES PBX. • See "APT Integration" in Glossary. Installation Manual...
Page 197 DESCRIPTION REFERENCES Auto Configuration creates mailboxes by obtaining extension • See "System Components" in (APT/DPT numbers from the Panasonic KX-TA624 or 1.3.2 System Components. Integration Only) other KX-T series telephone system that uses • See 4.1 GUIDELINES FOR DPT Integration.
Page 198 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Busy Coverage specifies how the VPS will handle calls to the • See "Busy Coverage Mode" in Mode operator when the line is busy. The Busy Table 24 in 5.4.3 Operator’s Coverage options that are available include: Parameters.
Page 199 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Callback Number enables the caller to leave a callback number • See "Notification Setting" in Entry in several different ways depending upon B2 SYSTEM which option is programmed into the VPS. ADMINISTRATION— The VPS can forward the callback number to MAILBOXES.
Page 200 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Caller Name allows subscribers to assign up to 30 Caller • See 4.1 GUIDELINES FOR Announcement— ID numbers and record a caller name for each DIGITAL INTEGRATION. Personal Caller ID number from their telephone. The •...
Page 201 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Calling a Beeper allows a subscriber to be notified by a beeper • See "Dial Number" and "Type of when he has message(s). If the beeper has a Device" in Table 38 in display, it is possible to send to it a callback B2 SYSTEM number.
Page 202 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Class of Service There are 62 COS levels for subscribers. • See 7.3.2 COS (Class of (COS) Service) Assignments. COS 63 is for the Message Manager and COS 64 is for the System Manager. •...
Page 203 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Covering Extension forwards calls to a second extension when the • See "Covering Extension" in first extension's subscriber is not available to Table 37 in B2 SYSTEM take the call. The caller can also access the ADMINISTRATION—...
Page 204 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Department Dialing is a speed-dialing feature that permits the • See 5.4.2 Department Dialing. caller to quickly reach the desired extension • See "Department Dialing" in by dialing a 1 digit number either during or B5.1 Automated Attendant after the playing of the Department Dialing Parameters.
Page 205 Note: Depending on the model and/or the THE VPS WITH THE software version of the connected PBX, you PANASONIC KX-TA SERIES may not be able to utilize some of the features PBX AND KX-TD SERIES available only with DPT Integration. For PBX.
Page 206 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES External Message allows a subscriber to send a message to • See "The Extension of the Delivery Service several subscribers and non-subscribers Owner" in Table 37 in (including outside parties) at a specified time B2 SYSTEM (or immediately).
Page 207 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Fax Management allows the VPS to automatically route an • See "Fax Management (1-5-7- incoming fax signal to a specific fax machine. 8)" in 5.2.2 Custom Service Up to 2 fax machines can be assigned using Features.
Page 208 Feature of the PBX to permit a caller to leave • See Section 3 INTEGRATING a message when the mailbox number of the THE VPS WITH PANASONIC called extension is not known. Touchtone KX-T PHONE SYSTEMS. Integration works with the Automated •...
Page 209 COS No.(1-62). Select an Intercom Paging Group (1-9 with the KX-TVS 50; 1-17 with the KX-TVS80) for this COS. If set to Group 9 (with the KX-TVS50) or Group 17 (with the KX-TVS80), the Intercom Paging feature is activated for all groups.
Page 210 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Interview Service plays a set of recorded questions when a • See 5.2.9 Interview Service. caller accesses the service. The caller is • See "Interview Mailbox provided an opportunity to answer each Number" in Table 37 in question after it has been asked.
Page 211 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Live Call Screening permits the subscriber to monitor incoming • See 4.1 GUIDELINES FOR (APT/DPT calls as messages are being recorded. The DIGITAL INTEGRATION. Integration Only) subscriber has the option of answering calls •...
Page 212 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Logical Extension is an extension that always receives calls • See "All Calls Transfer to (All Calls Transfer directly into its mailbox. This feature is used Mailbox" in Table 37 in to Mailbox) by subscribers that are often unavailable or B2 SYSTEM that do not have a telephone.
Page 213 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Message Delivery allows a subscriber to check the status of • See 3.2 Checking Mailbox Status messages that have been sent. The sending Distribution in the Subscriber's subscriber has the option of canceling any of Guide.
Page 214 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Message Transfer allows the subscriber to transfer messages to • See "Transferring Messages" in other mailboxes after playing. The subscriber D2 MANAGING THE can also add a personal comment at the GENERAL DELIVERY beginning of the message to be transferred if MAILBOX.
Page 215 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Message Waiting automatically illuminates the message • See "Message Waiting Notification—Lamp waiting lamp on the subscriber's or the Notification from an SLT" in Message Manager's telephone when there are 3.1.4 PBX Requirements for unplayed messages waiting in the mailbox.
Page 216 • See 2.7 CONNECTIONS. an integrated unit. Three integration options • See Section 3 INTEGRATING are available: Inband Integration, APT THE VPS WITH PANASONIC Integration and DPT Integration. KX-T PHONE SYSTEMS. • See Section 4 INTEGRATING THE VPS WITH THE...
Page 217 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Personal Greeting permits subscribers to record up to 4 personal • See 4.1 GUIDELINES FOR for Caller ID greetings for calls from pre-assigned Caller DIGITAL INTEGRATION. (APT/DPT ID numbers. Each greeting supports up to 8 •...
Page 218 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Play System Prompt allows the "Guidance for Recording" • See "Play System Prompt after After Personal message to be played for the caller after the Personal Greeting" in Table 40 Greeting "Personal Greeting". The "Guidance for in B3 SYSTEM Recording"...
Page 219 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Remote Call allows a subscriber and the Message Manager • See 5.5.2 Entering a Mailbox. Forwarding Set to program his extension from a remote • See "Remote Call Forward to (DPT Integration location to forward various types of calls to a CO Setting"...
Page 220 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Rotary Telephone provides guidance to callers using rotary • See "Other Parameters-Rotary Service telephone systems or when several seconds Telephone Service" in pass without anything being entered by the B6.7 Other Parameters. caller. •...
Page 221 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Special Feature permits mailbox owners to use the following • See "Remote Call Forward to Authorization special features: Remote Call Forward to CO, CO", "Delete Message Delete Message Confirmation, Message Confirmation", "Authorization Waiting Notification, External Message for Message Notification", Delivery, and Auto Forwarding.
Page 222 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Time Service is a timer function that initiates the • See "Service Mode" in this appropriate call handling method depending table. on the time of day: Day, Night, Lunch, and • See "Time Service (1-5-2-2)" in Break Service periods.
Page 223 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Two-Way Transfer permits a subscriber to record two-way • See 4.1 GUIDELINES FOR (APT/DPT conversations into another person's mailbox. DIGITAL INTEGRATION. Integration only) • See 4.5.10 Two-Way Transfer Button Assignment via Station Programming. •...
Page 224 SYSTEM FEATURES Table 34 FEATURE DESCRIPTION REFERENCES Voice Prompts are announcements that instruct the caller. • See 6.1.5 Custom Service Greetings (Enter #6*998,5,4). There are 3 kinds of voice prompts: • See " Prompt Mode" in Tables 40 and 41 in B3 SYSTEM (1) System Prompts (recorded at the factory ADMINISTRATION—...
Page 225: Appendix B System Administrator's Guide
SYSTEM ADMINISTRATOR'S GUIDE Appendix B SYSTEM ADMINISTRATOR'S GUIDE Installation Manual...
Page 226: B1 System Navigation
SYSTEM ADMINISTRATOR'S GUIDE B1 SYSTEM NAVIGATION Use either a VT or RS-232C terminals (ASCII Terminals) to perform System Administration, which includes the setting and changing of system parameters. This can be a personal computer with emulation software. Keyboard Use RS-232C Terminals (ASCII Terminals) When using RS-232C Terminals, Type the number of the option desired and Press RETURN to choose menu options.
Page 227 SYSTEM ADMINISTRATOR'S GUIDE 1. Mallbox 1. Program Setting 2. Class of Service 3. Port/Trunk Service 4. Service 1. Automated 1. Department Setting Attendant Dialing 2. Operator's Parameter 3. Alternate Extension 2. Custom Service Installation Manual...
Page 228 SYSTEM ADMINISTRATOR'S GUIDE Programming Menu Structure Diagram Mailbox No 1. Mailbox 1. Enter/Edit Entry Setting 2. Delete 1. Mailbox 2. Notification 1. Program 1. 1st Device Setting 3. Password Reset Setting 2. 2nd Device 4. Mailbox Listing 3. 3rd Device 3.
Page 229 SYSTEM ADMINISTRATOR'S GUIDE 1. Enter 5. System 1. System Group 1. Mailbox Parameter 2. Delete Assignment Group Setting 3. Listing 1. Enter 2. Extension 2. Delete Group 3. Listing 2. Time Service 1. Service Mode 1. Day Service 2. Time Service 2.
Page 230: B2 System Administration-Mailboxes
SYSTEM ADMINISTRATOR'S GUIDE B2 SYSTEM ADMINISTRATION—MAILBOXES Up to 1022 Subscriber Mailboxes can be created or edited by following the correct sequence of steps. To access the proper menu for mailbox setup, follow the menu path as shown: System Administration Top Menu-1-1-1-Mailbox No. Table 36 Parameter Value Range...
Page 231 SYSTEM ADMINISTRATOR'S GUIDE Table 37 Parameter Value Range Description/Function (Default) The Extension 2-5 digits Used to transfer calls through the VPS to a subscriber's of the Owner (None) mailbox. Any valid extension number including an Extension Group List number can be assigned. Note: If an Extension Group List number is assigned to a mailbox, all group members are able to share the information stored there.
Page 232 SYSTEM ADMINISTRATOR'S GUIDE Table 37 Parameter Value Range Description/Function (Default) Interview 2-5 digits Permits a mailbox owner to own an interview mailbox. The Mailbox (None) interview mailbox number must be an unassigned mailbox Number number. Note: The replies to an interview session constitute one message.
Page 233 SYSTEM ADMINISTRATOR'S GUIDE Notification Setting-Device 1, 2, or 3 Table 38 Parameter Value Range Description/Function (Default) Dial Number Up to 32 digits Assigns a telephone or beeper number to Device 1, 2, or consisting of 1-9, 3. The subscriber can also specify the dial number from his telephone.
Page 234 SYSTEM ADMINISTRATOR'S GUIDE Table 38 Parameter Value Range Description/Function (Default) No. of Retries 0-9 times Specifies the number of times that a notification call to Device 1, 2, or 3 should be attempted after a busy or no answer condition is received. Busy Delay 0-120 min Specifies the time (in minutes) the VPS must wait after...
Page 235 SYSTEM ADMINISTRATOR'S GUIDE Table 39 Parameter Value Range Description/Function (Default) Telephone Up to 16 digits Specifies the telephone number to which the callers are Number 1, 2 (With the KX- forwarded when Remote Call Forwarding is set to a CO TD816/TD1232/ line.
Page 236 SYSTEM ADMINISTRATOR'S GUIDE Listing Mailboxes Follow the procedure below to display the mailbox number list. To display the list of all mailbox numbers, follow the menu path as shown: System Administration Top Menu-1-1-4 Installation Manual...
Page 237: Parameters
SYSTEM ADMINISTRATOR'S GUIDE B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS The COS-Class of Service parameters define the set of services that are available to mailbox owners. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
Page 238 SYSTEM ADMINISTRATOR'S GUIDE Table 40 Parameter Value Range Description/Function (Default) Personal 8-60 s in 4 s Defines the maximum length of the personal greeting Greeting increments message that can be recorded by the subscriber. Length (16) This parameter applies to: •...
Page 239 PBX allows the conversation to be recorded. If set to "No", the recording will be automatically saved. Note: The Live Call Screening feature is available if APT/DPT Voice Mail Integration is activated with a Panasonic KX-TA624 or other KX-T series telephone system. Installation Manual...
Page 240 Specifies the Intercom Paging group number available to Paging Group (COS NO.1-9: the subscriber. Group 1-9; If set to "9" (with the KX-TVS50) or "17" (with the KX- COS NO.10-62: TVS80), the Intercom Paging feature is activated for all Group 1) groups.
Page 241 Note: The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Important Note: With respect to PBX programming, it is possible that "Call Forward to CO" is disabled. To enable VPS Remote Call Forwarding, the KX-TD1232, for example, must be programmed properly.
Page 242 SYSTEM ADMINISTRATOR'S GUIDE Table 40 Parameter Value Range Description/Function (Default) Beeper 1. Caller Select Permits subscribers to use the Callback Number Entry Callback 2. Without feature. No. Entry 3. Before Mode 4. After Caller After recording a message, the caller is 5.
Page 243 SYSTEM ADMINISTRATOR'S GUIDE Table 40 Parameter Value Range Description/Function (Default) Prompt Mode 1. System When an external message is delivered, the receiver will 2. User 1 be greeted by the VPS in the specified language 3. User 2 (prompt). However, if "Selective" is enabled, then the 4.
Page 244 SYSTEM ADMINISTRATOR'S GUIDE To access the proper menu for Class of Service Numbers 63 & 64 for Managers, follow the menu path as shown: System Administration Top Menu-1-2-COS No.(63-64) Only the parameters listed below can be assigned for COS numbers 63 and 64. COS number 64 cannot assign the parameters relating to the Message Waiting Notification and the Remote Call Forward to CO features.
Page 245 "Telephone No.2" (preprogrammed in the Mailbox Setting), or to any other telephone number. Note: The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Important Note: With respect to PBX programming, it is possible that "Call Forward to CO"...
Page 246 SYSTEM ADMINISTRATOR'S GUIDE Table 41 Parameter Value Range Description/Function (Default) Beeper 1. Caller Permits the Message Manager to use the Callback Number Callback Select Entry feature. No. Entry 2. Without Mode 3. Before Caller After recording a message, the caller is asked 4.
Page 247: B4 System Administration-Port/Trunk Service
SYSTEM ADMINISTRATOR'S GUIDE B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE One of 4 incoming call services can be assigned to each VPS port and each PBX trunk (CO line) group: Voice Mail, Automated Attendant, Interview, or Custom Service. The Port Assignment menu and Trunk Group Assignment menu allow the Company Greeting Number (KX-TVS80 only), Prompt Mode, and Delayed Answer Time to be programmed.
Page 248 SYSTEM ADMINISTRATOR'S GUIDE Table 42 Parameter Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the port. Greeting No. S: System Greeting The System Greeting is: "Good Morning/Afternoon/ N: None Evening. Welcome to the Voice Processing System". (System Greeting) Note: This feature is available with the KX-TVS80 only.
Page 249: B4.2 Trunk Group Assignment
System Administration Top Menu-1-3-1-Port No.(1-2)-4 B4.2 Trunk Group Assignment This assignment is effective only with APT/DPT Integration. With the KX-TVS50, the trunk (CO line) group numbers range from 1 to 24; with the KX-TVS80, 1 to 48. To access the proper menu for Day, Night, Lunch or Break Mode for the selected PBX trunk (CO line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)
Page 250 SYSTEM ADMINISTRATOR'S GUIDE Trunk (1-48)-Day Mode To access the proper menu for Day Mode features for the selected PBX trunk (CO line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-1 Note The maximum number of trunk (CO line) groups depends on the VPS model. Table 43 Parameter Value Range...
Page 251 SYSTEM ADMINISTRATOR'S GUIDE Table 43 Parameter Value Range Description/Function (Default) Delayed 0-60 s Specifies whether the trunk (CO line) group answers Answer immediately (0) or with delay (1-60 s). Time Trunk (1-48)-Night Mode To access the proper menu for Night Mode features for the selected PBX trunk (CO line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-2 Note...
Page 252: B5 System Administration-Service Settings
SYSTEM ADMINISTRATOR'S GUIDE B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialing, Operator's Parameters, and Alternate Extension. To access the proper menu for Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1 Department Dialing...
Page 253 SYSTEM ADMINISTRATOR'S GUIDE Operator's Parameters Use these parameters to specify the operator's (operator 1, 2, 3) extensions and mailboxes, as well as how to treat operator-seeking calls. Operator's parameters can be individually set for Day, Night, Lunch and Break Modes. To access the proper menu for Operator's Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1-2...
Page 254 SYSTEM ADMINISTRATOR'S GUIDE Table 45 Parameter Value Range Description/Function (Default) Operator's 1-5 digits Specifies the extension number for Operator 1. Extension Note 1: The default setting (0) cannot be used with the Message Waiting Notification—Lamp feature. An extension number must be assigned that is included in the Extension Numbering Plan.
Page 255 SYSTEM ADMINISTRATOR'S GUIDE Table 45 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 1 calls when not Coverage 2. Leave Message answered within the time period set by the "Operator No Mode 3. Disconnect Answer Time"...
Page 256 SYSTEM ADMINISTRATOR'S GUIDE Table 46 Parameter Value Range Description/Function (Default) Operator's 1-5 digits Specifies the extension number for Operator 2. Any valid Extension (None) extension number can be assigned. Operator's 2-5 digits Specifies the mailbox number for Operator 2. Callers to Mailbox No.
Page 257 SYSTEM ADMINISTRATOR'S GUIDE Operator's Parameters-Day Mode-Operator 3 Operator 3 receives operator-seeking calls when Operator 2 is busy or unanswered and Operator 2's parameters are set as follows: • Busy Coverage Mode—No Answer Coverage • No Answer Coverage Mode—next Operator To access the proper menu for Operator Parameters-Day Mode-Operator 3, follow the menu path as shown: System Administration Top Menu-1-4-1-2-1-3 Table 47...
Page 258 SYSTEM ADMINISTRATOR'S GUIDE Table 47 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 3 calls when not Coverage 2. Leave Message answered within the time period set by the "Operator No Mode 3. Disconnect Answer Time"...
Page 259 SYSTEM ADMINISTRATOR'S GUIDE Alternate Extension Assignment Assigns extensions that should be transferred differently from the normal extension transfer sequence. Calls to the extensions in this group will be transferred following the sequence defined by "Alternate Extension Transfer Sequence" (see "Alternate Extension Transfer Sequence"...
Page 260: B5.2 Custom Service
SYSTEM ADMINISTRATOR'S GUIDE Alternate Extension-Listing Lists all of the extensions registered in the alternate extension group. To access the proper menu for Alternate Extension-Listing Parameter, follow the menu path as shown: System Administration Top Menu-1-4-1-3-3 B5.2 Custom Service Custom Service is one of 4 incoming call services. By assigning a function to each key, you can provide callers with a customized key operation service.
Page 261 SYSTEM ADMINISTRATOR'S GUIDE Table 49 Parameter Value Range Description/Function (Default) Call Transfer Extn./Mbx/No Specifies the destination to which the call will be Anytime (Extn.) transferred. The "Extn." setting (enter "E") enables callers to be transferred directly to their intended party by dialing the extension number.
Page 262 SYSTEM ADMINISTRATOR'S GUIDE Table 49 Parameter Value Range Description/Function (Default) Keypad Any of the 14 services listed below (a-n) can be Assignment ( : d, 0: c assigned to the 0 through 9, , and # keys on the 0-9, , # Others: None) telephone keypad.
Page 263: B5.3 Caller Id Call Routing Parameters
SYSTEM ADMINISTRATOR'S GUIDE Table 49 Parameter Value Range Description/Function (Default) Keypad (i) Subscriber Service—Allows the caller to access Assignment Subscriber Service. If this option is enabled, it is ( : d, 0: c strongly recommended that each subscriber 0-9, , # Others: None) establish a password;...
Page 264 SYSTEM ADMINISTRATOR'S GUIDE Caller ID Call Routing-Enter To access the proper menu for Caller ID Call Routing-Enter, follow the menu path as shown: System Administration Top Menu-1-4-3-1-Caller ID List No.(1-120) Table 50 Parameter Value Range Description/Function (Default) Caller ID No. P, O or Assigns the telephone number to which the VPS applies Up to 20 digits...
Page 265 SYSTEM ADMINISTRATOR'S GUIDE Caller ID Call Routing-Delete Permits specified Caller ID List numbers to be deleted from the list. To access the proper menu for Caller ID Call Routing-Delete, follow the menu path as shown: System Administration Top Menu-1-4-3-2-Caller ID List No.(1-120) Caller ID Call Routing-Listing Displays all Caller ID List numbers.
Page 266: B6 System Administration-System Parameter Settings
SYSTEM ADMINISTRATOR'S GUIDE B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu-1-5-1 System Group Assignment-Mailbox Group This parameter allows a caller to send a message simultaneously to several mailboxes. These mailboxes may be assembled into a list called a System Group Distribution List.
Page 267 SYSTEM ADMINISTRATOR'S GUIDE Table 51 Parameter Value Range Description/Function (Default) Group Name Up to 16 Specifies a group name. If a group name is not required, characters press RETURN, and specify the mailbox numbers. (None) Any alphanumeric character and [(space)] can be used. Member 2-5 digits Specifies mailbox numbers belonging to this group.
Page 268 SYSTEM ADMINISTRATOR'S GUIDE Extension Group-Enter To access the proper menu for Extension Group-Enter, follow the menu path as shown: System Administration Top Menu-1-5-1-2-1-Group List No. Table 52 Parameter Value Range Description/Function (Default) Group List 2-5 digits Specifies any vacant extension number. (None) Note: The Extension Group List number can be assigned as "The Extension of the Owner"...
Page 269: B6.2 Time Service
SYSTEM ADMINISTRATOR'S GUIDE B6.2 Time Service To access the proper menu for Time Service, follow the menu path as shown: System Administration Top Menu-1-5-2 Time Service-Service Mode The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day/Night, Lunch, and Break Services);...
Page 270 Administrator changes it again, even after the power is cut and restored. PBX Control Mode is available only if APT/DPT Integration is activated with a Panasonic KX-TA624 or other KX-T series telephone system. If PBX Control Mode does not function after it has been selected, the VPS will operate in Automatic Mode.
Page 271 SYSTEM ADMINISTRATOR'S GUIDE Note Break Service and Lunch Service are only available when they are in Day Service period. If Break 3 Service is out of Day Service period, for example, Break 3 Service does not work. To access the proper menu for Time Service-Time Service, follow the menu path as shown: System Administration Top Menu-1-5-2-2 Time Service-Day Service...
Page 272 SYSTEM ADMINISTRATOR'S GUIDE Table 55 Parameter Value Range Description/Function (Default) 1-12: h Specifies the "Start" and "End" times of the Lunch Service. (Start/End) 00-59: min AM/PM: a.m./p.m. (None) (Start/End) Time Service-Break Service To access the proper menu for Break Service, follow the menu path as shown: System Administration Top Menu-1-5-2-2-3 Table 56 Parameter...
Page 273: B6.3 Holiday Setting
SYSTEM ADMINISTRATOR'S GUIDE B6.3 Holiday Setting You can program special settings for up to 20 Holiday Services. On the day(s) specified as holiday(s), settings in this parameter have priority over settings for Trunk Service, Port Service and Caller ID Call Routing. When setting specific day(s) as holiday(s), you have the following 2 options: •...
Page 274 SYSTEM ADMINISTRATOR'S GUIDE Table 57 Parameter Value Range Description/Function (Default) Date MM/DD-MM/DD Specifies the day or the range of days on which to enable Holiday Service setting. MM/DD (MM: Month • If you want to set a single day as a holiday, specify DD: Day) only one date.
Page 275: B6.4 Daylight Saving Time (Dst)
Description/Function (Default) Trunk Affected Trunk No. Specifies the trunk (CO line) number on which the (KX-TVS50: 1-24; Holiday Service setting is activated. The unspecified KX-TVS80: 1-48) trunks (CO lines) provide the usual incoming call service. Note: Pressing [(back space)] will clear the parameter.
Page 276: B6.5 Prompt Setting
SYSTEM ADMINISTRATOR'S GUIDE Table 58 Parameter Value Range Description/Function (Default) Start Date/End MM: Month Specifies the starting and ending dates of daylight Date DD: Day saving time. The VPS advances 1 h on the starting date (None) of daylight saving time, and restores the time on the ending date.
Page 277 SYSTEM ADMINISTRATOR'S GUIDE Table 59 Parameter Value Range Description/Function (Default) System Prompt Assigns a selection number (1-9) to each prompt. Callers Selection (None) use the numbers to select the desired language for their Number message prompts. This setting is required when either one or both of the following parameters are set to "Selective".
Page 278: B6.6 System Caller Name Announcement
SYSTEM ADMINISTRATOR'S GUIDE B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assigned to announce prerecorded Caller ID caller names when extension users listen to messages from the assigned numbers left in their mailbox. Extension users can also hear caller names when the VPS forwards calls from the assigned numbers to them (Caller ID Screening).
Page 279: B6.7 Other Parameters
SYSTEM ADMINISTRATOR'S GUIDE System Caller Name Announcement-Delete Deletes specified Caller ID List numbers from the list. To access the proper menu for System Caller Name Announcement-Delete, follow the menu path as shown: System Administration Top Menu-1-5-6-2-Caller ID List No.(1-120) System Caller Name Announcement-Listing Displays all Caller ID List numbers.
Page 280 SYSTEM ADMINISTRATOR'S GUIDE Table 61 Parameter Value Range Description/Function (Default) Numbering 2-5 digits Specifies the first 1 or 2 digits of the PBX extension Plan consisting numbers. You can add up to 16 entries to the list. Each entry 1-16 of 0-9, X can contain 2-5 digits "0-9", and a letter "X"...
Page 281 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-Dialing Parameter To access the proper menu for Dialing Parameter, follow the menu path as shown: System Administration Top Menu-1-5-7-2 Table 62 Parameter Value Range Description/Function (Default) Number of 0-8 digits Specifies the number of digits necessary to access an Digits outside (CO) line.
Page 282 SYSTEM ADMINISTRATOR'S GUIDE Table 62 Parameter Value Range Description/Function (Default) Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS when Setup consisting of calling a CO line. You can set up to 12 digits. The Sequence default value is "T".
Page 283 SYSTEM ADMINISTRATOR'S GUIDE Table 63 Parameter Value Range Description/Function (Default) Message Port No. Specifies the port numbers used for the Message Waiting Waiting Lamp (1-2) Notification Lamp feature. Ports The VPS turns on the Message Waiting Lamp of the extension using the port specified in this parameter. At least 1 port must be specified.
Page 284 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-External Message Delivery Controls the handling of External Message Delivery calls. To access the proper menu for External Message Delivery, follow the menu path as shown: System Administration Top Menu-1-5-7-4 Table 64 Parameter Value Range Description/Function (Default) Retry Times 0-9 times...
Page 285 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-Call Hold To access the proper menu for Call Hold, follow the menu path as shown: System Administration Top Menu-1-5-7-5 Table 65 Parameter Value Range Description/Function (Default) Call Hold 1. Disable If set to "Enable", the VPS gives callers the option of Mode 2.
Page 286 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-Rotary Telephone Service Specifies how to treat callers who are calling from rotary telephones (unable to input touchtone signals) or who are unable to properly respond to VPS guidance. To access the proper menu for Rotary Telephone Service, follow the menu path as shown: System Administration Top Menu-1-5-7-6 Table 66...
Page 287 SYSTEM ADMINISTRATOR'S GUIDE Table 67 Parameter Value Range Description/Function (Default) Intercom Up to 12 digits con- Specifies the intercom paging sequence required by Paging the PBX. This can be programmed using up to 12 of sisting of 0-9, , # Sequence the following 8 letters and 12 dial codes.
Page 288 Up to 12 digits Specifies the intercom paging access code required by for Group 1-8 consisting of the PBX. (KX-TVS50) 0-9, ,# for each group Note: The Intercom Paging Group Number available (Group 1-8: for each subscriber is determined on a COS-by-COS Paging Code 331-338;...
Page 289 SYSTEM ADMINISTRATOR'S GUIDE Table 68 Parameter Value Range Description/Function (Default) Alternate Fax 2-5 digits Specifies the alternate fax extension number. When the Extension No. (None) main fax extension is busy or does not answer within the specified "Fax No Answer Time", the VPS forwards the fax call to the alternate fax extension.
Page 290 SYSTEM ADMINISTRATOR'S GUIDE Table 68 Parameter Value Range Description/Function (Default) Fax Notification 1. No If set to "Mbx", the VPS will leave the number of Mode 2. Mbx successfully received fax calls in the Fax Manager's 3. Ext mailbox. (No) Example: "You have 1 FAX message".
Page 291: B7 System Administration-Hardware Settings
SYSTEM ADMINISTRATOR'S GUIDE B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis), an RS-232C terminal must be connected to the serial interface of the VPS. To access the proper menu for Hardware Setting, follow the menu path as shown: System Administration Top Menu-1-6 B7.1 RS-232C Parameters To access the proper menu for RS-232C Parameter, follow the menu path as shown:...
Page 292: B7.2 Port Setting
SYSTEM ADMINISTRATOR'S GUIDE B7.2 Port Setting To access the proper menu for Port Setting, follow the menu path as shown: System Administration Top Menu-1-6-2 Port Setting Menu To access the proper menu Port Setting Menu for the selected port, follow the menu path as shown: System Administration Top Menu-1-6-2-Port No.(1-2) Table 71...
Page 293: B7.3 Pbx Interface Parameters
These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
Page 294 SYSTEM ADMINISTRATOR'S GUIDE Table 73 PBX Type Other KX-T series Manufac- TD816/ turers T308/ TD1232/ T1232 T336 TA series TD500 T616 TA1232/ TD308 Integration None None None None None None None None Mode Inband Inband Inband Inband Inband Inband Inband Operator Transfer Sequence...
Page 295 SYSTEM ADMINISTRATOR'S GUIDE Table 73 PBX Type Other KX-T series Manufac- TD816/ turers T308/ TD1232/ T1232 T336 TA series TD500 T616 TA1232/ TD308 Call Waiting None Sequence Release Sequence None for Call Waiting When your KX-T series telephone system is in DPT Integration mode. When your KX-TA624 telephone system is in APT Integration mode.
Page 296 TA series, T96, T336, TD816, TD1232, TA1232, TD308, and TD500. 3. APT—The VPS communicates with the PBX via the APT interface. This is available only with Panasonic KX-TA624. 4. DPT—The VPS communicates with the PBX via the DPT interface. This is available with any of the following Panasonic KX-T series telephone systems: TD816, TD1232, TA1232, TD308, and TD500.
Page 297 SYSTEM ADMINISTRATOR'S GUIDE To program the following 10 Parameters in the next table, use the Special Commands and Dial Codes listed below. You can set up to 12 digits for each parameter. D: Disconnecting F: Hook Flash R: Ringback Tone Detection S: Silence Detection T: Dial Tone Detection W: Wait for 1 s...
Page 298 SYSTEM ADMINISTRATOR'S GUIDE Table 75 Parameter Value Range Description/Function (Default) Call Waiting The VPS carries out this sequence when performing call Sequence waiting if the extension being called is busy. Release The VPS performs this sequence to release call waiting. Sequence for Call Waiting Inband Signaling Parameters...
Page 299 SYSTEM ADMINISTRATOR'S GUIDE Table 76 Parameter Value Range Description/Function (Default) Forward to VM Sent to the VPS if the called extension is forwarded to a Busy voice mail port and that voice mail port is not available to accept the call. Forward to Sent to the VPS if the called extension is forwarded to Other...
Page 300 SYSTEM ADMINISTRATOR'S GUIDE Digit Translation Table Parameters Use the Digit Translation Table to translate the Follow On ID Signal from the PBX into the proper codes for the VPS. This translation table is only effective for the incoming signal. To access the proper menu for Digit Translation Table Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-3 Digit Translation Table Parameters-Inter-Digit Timeout...
Page 301: Appendix C System Manager's Guide
SYSTEM MANAGER'S GUIDE Appendix C SYSTEM MANAGER'S GUIDE Installation Manual...
Page 302: C1 Accessing The System Manager'smailbox
SYSTEM MANAGER'S GUIDE C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX The System Manager's Mailbox must be accessed before performing any System Manager task. To access the System Manager's Mailbox, three items of information must be known: the telephone number connected directly to the Voice Mail Service, the System Manager's Mailbox Number and the Password for that mailbox (if assigned).
Page 303: C2 Setting Up Mailboxes
SYSTEM MANAGER'S GUIDE C2 SETTING UP MAILBOXES The System Manager's primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note While the System Administrator programs via a computer, the System Manager cannot set up mailboxes.
Page 304 SYSTEM MANAGER'S GUIDE Press [2] to accept the entry. As each parameter plays: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered.
Page 305 SYSTEM MANAGER'S GUIDE Deleting a Mailbox Password When a password is forgotten, the System Manager must delete the password before it can be reassigned by the subscriber. Log in the Main Menu. Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for Password Reset.
Page 306: C3 Setting Cos (Class Of Service) Parameters
Message Cancel for Live Call Screening—Settings are enable or disable. • Direct Mailbox Access—Settings are enable or disable. • Intercom Paging Group Number—1-9 (with the KX-TVS50) or 1-17 (with the KX- TVS80) • Subscriber Service Prompt Mode 1. System Prompt 2.
Page 307 SYSTEM MANAGER'S GUIDE Not available for COS No.63 (Message Manager) and COS No.64 (System Manager) Not available for COS No.64 (System Manager) Note While the System Administrator programs via a computer, the System Manager cannot set COS parameters. The VPS plays "Sorry, this function is not available". Log in the Main Menu.
Page 308 SYSTEM MANAGER'S GUIDE Saved Message Retention Time The current setting plays. Press [1] to change the current time. Type the retention time (up to 30 days or 0: unlimited). Confirm the entry is correct and Press [2] to accept it. Message Length The current setting plays.
Page 309 SYSTEM MANAGER'S GUIDE Message Scanning with Information The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Play System Prompt after Personal Greeting The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it.
Page 310 Confirm the entry is correct and Press [2] to accept it. Note If set to "9 (Group 9)" (with the KX-TVS50) or "17 (Group 17)" (with the KX- TVS80), the Intercom Paging feature is activated for all groups. Subscriber Service Prompt Mode The current setting plays.
Page 311 SYSTEM MANAGER'S GUIDE Play Personal Greeting for Caller ID The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Caller ID Screening The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it.
Page 312 SYSTEM MANAGER'S GUIDE External Message Delivery The current setting plays. Press [1] to change the setting (enable or disable). If the External Message Delivery is enabled, set the prompt mode for receiving External Delivery Messages (go to Step 25b below). The current prompt mode plays.
Page 313: C4 Setting The System Clock
SYSTEM MANAGER'S GUIDE C4 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
Page 314 SYSTEM MANAGER'S GUIDE Note Press [0] for help. "For example, to enter January, press 1 and #". Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date. Installation Manual...
Page 315: C5 Changing The Service Mode Setting
SYSTEM MANAGER'S GUIDE C5 CHANGING THE SERVICE MODE SETTING The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day, Night, Lunch, and Break Services); however, the System Manager or System Administrator can change the current call handling method by selecting a specific Service Mode.
Page 316 SYSTEM MANAGER'S GUIDE Mode may not function properly. For more information, call National Parts Center at 1-800- 833-9626. Follow the steps below to assign a Service Mode. Log in the main menu. Press [6] for other features. Press [4] to change Service Mode setting. The VPS plays the current setting.
Page 317: C6 Changing The Company Greeting Setting (Kx-Tvs80 Only)
SYSTEM MANAGER'S GUIDE C6 CHANGING THE COMPANY GREETING SETTING (KX-TVS80 ONLY) Company Greeting greets all incoming callers. The System Manager or System Administrator can choose the appropriate company greeting to each individual Time Service period (Day, Night, Lunch, and Break) for each port and trunk (CO line) group. The default is set at the System Greeting prior to factory shipment.
Page 318: C7 Checking System Usage (System Reports)
SYSTEM MANAGER'S GUIDE C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) The System Manager can generate 8 System Reports to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. (The System Administrator is also able to output System Reports.) Obtaining System Reports Log in the Main Menu.
Page 319 SYSTEM MANAGER'S GUIDE example, to specify the mailbox range 1001 through 1209, enter 1001 in Step 5 and 1209 in Step 6. Note While the System Administrator programs via a computer, a System Report will not be generated. The System Report starts to be generated after the System Administrator has completed programming and system prompt [>] is displayed on the computer.
Page 320: C8 Delivering Messages
SYSTEM MANAGER'S GUIDE C8 DELIVERING MESSAGES The System Manager can deliver the same message to all or specified subscribers' mailboxes. When delivering a message to specified mailboxes, he can check the distribution status of each message. Delivering Messages to All Mailboxes (Broadcasting Messages) The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers at the same time.
Page 321 SYSTEM MANAGER'S GUIDE Press [2] to accept the number if it is correct. Note Press [2] to add mailbox numbers. Press [3] to review the mailing list. Press [ ] to cancel message transfer. Press [1] to record a message. Record the message at the tone and Press [1].
Page 322 SYSTEM MANAGER'S GUIDE Checking Mailbox Distribution Use this feature to check if messages have been delivered to recipients. Log in the Main Menu. Press [4] to check distribution status. Press [3] to cancel the message or delete verification. Note Press [1] to listen to messages. Press [1] twice to check the previous message. Press [2] to check the next message.
Page 323: C9 Customizing The System Manager'smailbox
SYSTEM MANAGER'S GUIDE C9 CUSTOMIZING THE SYSTEM MANAGER'S MAILBOX In order to ensure system security, establish a password consisting of up to 10 numeric characters. Anyone requesting access to the System Manager's service will be required to enter this password before proceeding. Note While the System Administrator programs via a computer, the System Manager cannot access this service.
Page 324: C10 Listening To System Manager Messages
SYSTEM MANAGER'S GUIDE C10 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message, identifying the sender and indicating when the message was recorded.
Page 325: Appendix D Message Manager's Guide
MESSAGE MANAGER'S GUIDE Appendix D MESSAGE MANAGER'S GUIDE Installation Manual...
Page 326: D1 Accessing The Message Manager'smailbox
MESSAGE MANAGER'S GUIDE D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX The Message Manager's Mailbox must be accessed before performing any Message Manager task. To access the Message Manager's mailbox, three items of information must be known: the telephone number connected directly to the Voice Mail Service, the Message Manager's Mailbox Number, and the Message Manager's Password (if assigned).
Page 327: D2 Managing The General Delivery Mailbox
MESSAGE MANAGER'S GUIDE D2 MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (System Group Distribution Lists may be used). This can be done at any time using the telephone. Listening to Messages The Message Manager can monitor the status of the General Delivery Mailbox through his mailbox.
Page 328 MESSAGE MANAGER'S GUIDE The VPS plays the first (next/last) message. Press [7] to transfer the message. Type the destination mailbox number. Press [2] to accept the number. Press [2] to transfer with comment. Note Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List.
Page 329: D3 Setting Up Message Waiting Notification
MESSAGE MANAGER'S GUIDE D3 SETTING UP MESSAGE WAITING NOTIFICATION The VPS can notify the Message Manager when unplayed messages are waiting in his mailbox. Two types of Message Waiting Notification are available: Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Manager's Mailbox.
Page 330 MESSAGE MANAGER'S GUIDE Log in the Main Menu. Press [2] to set Message Waiting Notification. Press [2] to change the Device Status. Type the device number (1-3). Note If a telephone number has not been assigned to the selected device number, you cannot set the device status.
Page 331 MESSAGE MANAGER'S GUIDE Type the telephone number. Press [2] to accept the entry. • [1] Change the telephone number • [2] Accept • [3] Review • [4] Add more digits • [5] Insert a pause • [6] Set dial mode •...
Page 332: D4 Customizing The Message Manager'smailbox
MESSAGE MANAGER'S GUIDE D4 CUSTOMIZING THE MESSAGE MANAGER'S MAILBOX The Message Manager is able to customize the Message Manager's mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to a CO line.
Page 333 MESSAGE MANAGER'S GUIDE Type the password and Press [#]. The VPS plays the current password setting. Press [2] to accept it. The VPS plays the current operator's extension setting. Press [1] to change or assign the operator's extension. Press [2] to accept the current setting, or Press [3] to delete the current setting—Go to Step 9.
Page 334: D5 Setting The System Clock
MESSAGE MANAGER'S GUIDE D5 SETTING THE SYSTEM CLOCK The Message Manager can set the system clock directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
Page 335 MESSAGE MANAGER'S GUIDE Note Press [0] for help. "For example, to enter January, press 1 and #". Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. Installation Manual...
Page 336: D6 Recording Messages
These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
Page 337 MESSAGE MANAGER'S GUIDE Recording Menus and Voice Labels Log in the Main Menu. Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greetings. • [2] Record the Company Name.* • [3] Record the Department Dialing Menu. •...
Page 338 MESSAGE MANAGER'S GUIDE • Press [ ] to erase the recorded message and exit—Return to Step 3. Repeat Steps 4-8 to record other Company Greetings, Custom Service Menus, and/or Voice Labels. Recording User Prompts Log in the Main Menu. Press [5] to modify messages. Press [6] to modify user prompts.
Page 339 MESSAGE MANAGER'S GUIDE • Press [ ] to erase the recorded prompt and exit—Return to Step 6b. Repeat Steps 6b to 6h to record other prompts. To change all prompts in a row: Press [2] Enter the prompt number you want to change. (There is a complete list of modifiable prompts in D9 LIST OF MODIFIABLE PROMPTS.) The VPS plays the prompt number.
Page 340 MESSAGE MANAGER'S GUIDE Enter the Caller ID List Number (1-120) to be modified. Note • Enter [ ] to return to Step 3. • To record system caller names, first Caller ID numbers must be assigned (see B6.6 System Caller Name Announcement). The VPS plays the Caller ID number and its name.
Page 341: D7 Remote Call Forwarding Set
MESSAGE MANAGER'S GUIDE D7 REMOTE CALL FORWARDING SET The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) from a remote location to forward various types of calls to a desired extension or an outside telephone.
Page 342 MESSAGE MANAGER'S GUIDE • [1] FWD All • [2] FWD Busy • [3] FWD No Answer • [4] FWD Busy or No Answer • [5] FWD to CO • [6] FWD Cancel For the items selected in Step 3, follow these steps: •...
Page 343 MESSAGE MANAGER'S GUIDE Note If you hear "Call Forwarding not accepted. Please check the destination number", the forwarding setting has not been completed properly at the PBX, possibly because a nonexistent extension number has been entered as the destination. It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set, or its software version is lower than required;...
Page 344: D8 List Of Prompts For Voice Mail And Aa Service
MESSAGE MANAGER'S GUIDE D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE There are over 900 voice prompts (all listed in the next section) and they come in 3 types. (1) System Prompts—in English (cannot be modified) (2) User 1 Prompts—recordable (3) User 2 Prompts—recordable However, in many cases it is not necessary to record all the voice prompts (recording over 900 voice prompts is a big undertaking).
Page 345 MESSAGE MANAGER'S GUIDE Table 80 Prompt No. Modifiable Prompts Please wait a moment Welcome to the general delivery mailbox Please leave a message at the tone To end recording, hang up or press 1 for more features To pause and restart recording, press 2 To review, press 1 To accept, press 2 To erase and try again, press 3...
Page 346 MESSAGE MANAGER'S GUIDE Table 82 Prompt No. Modifiable Prompts If you would like to hold, press 1 To cancel holding, press 2 now Otherwise, I'll try your party again Installation Manual...
Page 347: D9 List Of Modifiable Prompts
MESSAGE MANAGER'S GUIDE D9 LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. Whenever possible, record related prompts together so that the assembled sentence flows naturally and sounds like one voice.
Page 348 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) APRIL [ 16] [ 17] [594], [ 17] [304], [432], [ 17] [323], [17], [197], [259] [323], [ 17], [197], [258] [158], [379], [ 17] [318], [ 17] [305], [816], [ 17] [159], [ 17] [318], [ 17], [197], [259]...
Page 349 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Call screening enabled [ 35] Call transferred from the voice [ 36] processing system CALLBACK NUMBER [ 37] Caller ID (number) [ 38], [252] [ 38], [253] Caller ID number and caller name [ 39] deleted...
Page 350 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Covering extension is (extension [ 57] number) Covering extension not assigned [ 58] Covering extension transfer disabled [ 59] Covering extension transfer enabled [ 60] Custom service menu [ 61] [ 61], [154] Custom service number (number)
Page 351 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Device notification for unreceived [ 78] message disabled Device notification for unreceived [ 79] message enabled Device number is (number) [ 80] DIAL TONE [ 81] digits [865], [822], [ 82] [411], [822], [ 82] [411], [822], [ 82], [820]...
Page 352 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) ELEVEN [103] ELEVEN [HOUR] [104] ELEVEN [MINUTE] [105] ELEVENTH [106] Enter 1 for AM, or 2 for PM [107] Enter a class of service number from [108] 1 to 64 Enter a group number from 1 to 9 [109]...
Page 353 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the day of the month, followed [125] by the hash sign Enter the day of the month, followed [126] by the pound sign Enter the day, followed by the hash [127] sign Enter the day, followed by the pound...
Page 354 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the new time, followed by the [142], [208] hash sign Enter the new time, followed by the [143], [208] pound sign Enter the operator's extension number [144] Enter the owner's extension number [145] Enter the prompt number...
Page 355 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) External delivery message will be [160] sent right away External delivery message will be [161], [447] sent to (name) External message delivery disabled [162] External message delivery enabled [163] FAX messages [824], [164]...
Page 356 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) FIFTY TWO [189] FIFTY TWO [MINUTE] [190] FIRST [191] First telephone number is (telephone [192] number) First telephone number is not [193] assigned FIVE [194] FIVE [HOUR] [195] FIVE [MINUTE] (OWE FIVE) [196]...
Page 357 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) For help, press 0 [149], [208] [149], [665], [208] [717], [706], [679], [726], [753], [208] [717], [706], [679], [753], [208] [143], [208] [141], [208] [148], [208] [148], [664], [208] [142], [208] [140], [208] For interview mailbox management,...
Page 358 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) FORTY SIX [228] FORTY SIX [MINUTE] [229] FORTY THREE [230] FORTY THREE [MINUTE] [231] FORTY TWO [232] FORTY TWO [MINUTE] [233] Forwarding mailbox number is [234] (mailbox number) Forwarding mailbox number is not [235] assigned...
Page 359 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) greeting is not recorded [ 38], [253] Group member deleted [254] Group name erased [255] Group name not recorded [256] Group number (number) [257] has been erased, because message [323], [ 17], [197], [258] retention time expired has not been received...
Page 360 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) If you are using a rotary telephone, [274], [618] stay on the line [274] If you want me to call back later, [268], [711], [690], [275] press 3 If you would like to hold, press 1 [276], [392] Incorrect entry...
Page 361 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Message back up disabled [298] Message back up enabled [299] Message cancel for live call screening [300] disabled Message cancel for live call screening [301] enabled Message delivery canceled [302] Message erased [303]...
Page 362 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Message scanning with information [321] is disabled Message scanning with information [322] is enabled Message sent on (date) [323], [ 17], [197], [259] [323], [ 17], [197], [258] Message to (name) [324], [ 31] Message transferred via (mailbox...
Page 363 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Night mode first operator's extension [341] is (extension number) Night mode first operator's extension [342] is not assigned Night mode second operator's [343] extension is (extension number) Night mode second operator's [344] extension is not assigned...
Page 364 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) No external delivery message [367] pending No letters have been specified [368] No messages to verify [369] No more messages [370] No one specified by this number [371] No previous message [372]...
Page 365 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Otherwise, press 2 [676], [392] [697], [392] [532], [647], [392] [651], [392] [276], [392] [533], [647], [392] [654], [392] [720], [392] [653], [392] [ 42], [647], [392] Owner's extension is (extension [393] number)
Page 366 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Please enter your callback number [411], [822], [ 82] [411], [822], [ 82], [820] Please enter your party's extension [412], [675] [412], [675], [202] [412], [674] [412],[674],[202] Please enter your party's mailbox [413], [675] number...
Page 367 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Question number (number) [431] received on (date) [304], [432], [ 17] Record caller name at the tone [433] Record company name at the tone [434] Record greeting at the tone [435] Record label at the tone [436]...
Page 368 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Selection Menu [455] Selection menu erased [456] Selection menu is (selection menu) [457] Sending report now to terminal or [458] printer connected to RS-232C port SEPTEMBER [459] Set the answer length using the [460] following options...
Page 369 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) SIX [MINUTE] (OWE SIX) [481] SIXTEEN [482] SIXTEEN [HOUR] [483] SIXTEEN [MINUTE] [484] SIXTEENTH [485] SIXTH [486] SIXTY [487] SIXTY EIGHT [488] SIXTY FIVE [489] SIXTY FOUR [490] SIXTY NINE [491]...
Page 370 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, there is no space for recording [507] in this mailbox Sorry, this function is not available [508], [415] [508] Sorry, this group is full [509], [ 2] [509], [ 1] Sorry, this line is busy [510]...
Page 371 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) TENTH [529] Thank you [530] Thank you for calling [531] The callback number is (telephone [532], [647], [392] number) The callback number is not assigned [533], [647], [392] The FAX transfer situation is as [534] follows...
Page 372 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) THIRTIETH [553] THIRTY [554] THIRTY [MINUTE] [555] THIRTY EIGHT [556] THIRTY EIGHT [MINUTE] [557] THIRTY FIRST [558] THIRTY FIVE [559] THIRTY FIVE [MINUTE] [560] THIRTY FOUR [561] THIRTY FOUR [MINUTE] [562] THIRTY NINE...
Page 373 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) This is a new mailbox [582] This is for message manager [ 51], [583] This is for system manager [ 51], [584] This is the General Delivery Mailbox [585] This is the last message [586] This is the last prompt number...
Page 374 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To accept, press 2 [732], [603], [678], [614], [677] [738], [603] [647], [603] [732], [603], [678] [639], [603], [733] [647], [603], [661] [647], [603], [682] [647], [603], [733], [608], [692], [740], [693] [647], [603], [733], [608], [692], [740], [693], [691] [647], [603], [721]...
Page 375 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To add, press 1 [612] [612], [660], [733] [612], [660], [733], [604] [612], [907], [661], [908] To add, press 2 [647], [613] To add, press 4 [732], [603], [678], [614], [677] To answer the call, press 1 [615] Otherwise, press 2 and hang up...
Page 376 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the answer length, press 1 [627], [748], [749], [689] To change the caller name and [637], [636], [634], [743], [628] number, press 5 [637], [636], [634], [743], [628], [869] To change the department dialing [629] menu, press 3...
Page 377 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the password, press 2 [641], [636], [638], [643] [637], [636], [634], [743] [637], [636], [634], [743], [628] [637], [636], [634], [743], [628], [869] To change the personal greeting, [637], [636], [634], [743] press 1 [637], [636], [634], [743], [628]...
Page 378 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To change, press 1 [647], [603] [532], [647], [392] [533], [647], [392] [647], [603], [661] [647], [603], [682] [647], [603], [733], [608], [692], [740], [693] [647], [603], [733], [608], [692], [740], [693], [691] [647], [613] [647], [603], [721]...
Page 379 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To delete the password, press 1 [658], [694] To delete, press 1 [659], [708] [659], [705] [659], [694] To delete, press 2 [612], [660], [733] [612], [660], [733], [604] To delete, press 3 [647], [603], [661] [612], [907], [661], [908]...
Page 380 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) [717], [725], [670] To end this call, press [717], [725], [734], [683], [670] [720], [670] [711], [663], [648], [201], [210], [212], [670] [711], [663], [648], [201], [210], [670] [752], [745], [652], [742], [699], [670] [752], [745], [652], [699], [868], [670] [711], [663], [652], [649], [200], [212], [670]...
Page 381 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To erase this message, press 3 [717], [706], [679], [726], [753], [208] [717], [724], [706], [679], [726], [734], [683], [753], [698] [717], [706], [679], [753], [208] [717], [724], [706], [679], [734], [683], [753], [698] To erase this prompt and use system [714], [680], [757]...
Page 382 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate system service report, [688] press 1 For flash memory usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4 To generate mailbox parameter report, press 5...
Page 383 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To let the caller select prompt [759], [760], [761], [696], [605] language, press 4 To make this message private, press 1 [697], [392] To message scan, press 8 [717], [724], [706], [679], [726], [734], [683], [753], [698] [717], [724], [706], [679], [734], [683], [753],...
Page 384 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To play the previous schedule, press 4 [728], [707], [719], [709] [707], [719], [709] To reach the covering extension, press [710] To receive the message, press 1 [268], [711], [690] [268], [711], [690], [275] [711], [663], [648], [201], [210], [212], [670]...
Page 385 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To repeat, press 1 [720], [670] [720], [392] To repeat, press 3 [647], [603], [721] To replay the previous message [722] information, press 1 To play the next message's information, press 2 To play the message, press 3 To replay the previous message, press...
Page 386 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To review, press 3 [611], [657], [733] [639], [603], [733] [647], [603], [733], [608], [692], [740], [693] [647], [603], [733], [608], [692], [740], [693], [691] [647], [603], [733], [608], [692], [693] [647], [603], [733], [608], [692], [693], [691] [612], [660], [733] [612], [660], [733], [604]...
Page 387 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To set leaving a message status, press [741] To set covering extension transfer status, press 2 To set intercom paging status, press 3 To set beeper access status, press 4 To set operator transfer status, press 5 To set returning to top menu automated attendant service status,...
Page 388 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To specify the mailbox range, press 1 [751], [727] [751], [650] To transfer General Delivery Mailbox [752], [745], [652], [742], [699], [670] messages, press 1 [752], [745], [652], [742], [699], [868], [670] To transfer this message, press 7 [717], [706], [679], [726], [753], [208] [717], [724], [706], [679], [726], [734], [683],...
Page 389 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) TWELVE [HOUR] [769] TWELVE [MINUTE] [770] TWENTY [771] TWENTY [HOUR] [772] TWENTY [MINUTE] [773] TWENTY EIGHT [774] TWENTY EIGHT [MINUTE] [775] TWENTY EIGHTH [776] TWENTY FIFTH [777] TWENTY FIRST [778] TWENTY FIVE...
Page 390 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY THREE [799] TWENTY THREE [HOUR] [800] TWENTY THREE [MINUTE] [801] TWENTY TWO [802] TWENTY TWO [HOUR] [803] TWENTY TWO [MINUTE] [804] TWENTYTH [805] [806] TWO [HOUR] [807] TWO [MINUTE] [808]...
Page 391 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) You can add up to (number) [821], [335] [821], [334] You can enter up to (number) [865], [822], [ 82] [411], [822], [ 82] [411], [822], [ 82], [820] [121], [822], [ 82] [875], [822], [ 82] You can not add any more digits...
Page 392 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Lunch mode second operator's [839] extension is (extension number) Lunch mode second operator's [840] extension is not assigned Lunch mode third operator's [841] extension is (extension number) Lunch mode third operator's [842] extension is not assigned...
Page 393 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To forward busy or no answer calls, [849], [850], [851], [852], [853], [854] press 4 [849], [850], [851], [852], [854] To forward to a CO line, press 5 [849], [850], [851], [852], [853], [854] To cancel call forwarding, press 6 [849], [850], [851], [852], [853], [854]...
Page 394 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To change Telephone number 1, press [870] To change Telephone number 2, press Telephone number 1 is not assigned [871] Telephone number 1 is (telephone [872] number) Telephone number 2 is not assigned [873] Telephone number 2 is (telephone...
Page 395 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To set up mailbox, press 1 [887] To set class of service, press 2 To set the clock, press 3 To change service mode setting, press For port setting, press 1 [888] For trunk setting, press 2 Enter the port number...
Page 396 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Current service mode is Manual Day [902] mode Current service mode is Manual [903] Night mode Current service mode is Manual [904] Lunch mode Current service mode is Manual [905] Break mode Current service mode is PBX Control...
Page 397 MESSAGE MANAGER'S GUIDE Receive Message Table 85 [317] Message recorded by (mailbox number) [325] Message transferred via (mailbox number) [ 13] and transferred via (mailbox number) [ 12] and (mailbox number) [ 12] and (mailbox number) [318] Message recorded on (date) [824] You have (number) [ 17]...
Page 398 MESSAGE MANAGER'S GUIDE External Message Delivery Table 90 [158] External delivery message scheduled for [592] This message is from (name) (name) [379] on (date) [377] of (company name) [ 17] at (time) [157] External delivery message for (name) [161] External delivery message will be sent to [815] was erased (name)
Page 399 Glossary Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA624 and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA624, the KX-TD816, the KX-TD1232, the KX-TA1232, the KX-TD308 or the KX-TD500.
Page 400 Glossary Called Party ID (Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox, rather than to the General Delivery Mailbox. Caller ID Call Routing (Available with APT/DPT Integration only.) The VPS automatically sends calls from pre- assigned Caller ID numbers to the desired extension, mailbox (including System Group Distribution List) or Custom Service.
Page 401 Glossary Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports. To give the telephone users a chance to answer calls, the VPS lines should be programmed for delayed ringing.
Page 402 Glossary External Delivery Message A message intended for automatic delivery to outside parties and/or extensions. The message can be delivered immediately or at a specified time. External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations.
Page 403 (This is a PBX feature.) Intercom Paging (Available with APT/DPT Integration only.) Allows up to 8 (with the KX-TVS50) or 16 (with the KX-TVS80) different paging groups. An outside party can reach a subscriber who is away from her telephone using either internal or external page groups. For a Caller ID caller, if her name has been recorded for the Caller Name Announcement feature, the name will be announced at the end of the page.
Page 404 Glossary LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer. Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone.
Page 405 Glossary Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked "private". Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox. Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages (if authorized by the System Administrator or the System Manager).
Page 406 Glossary Personal Greetings A subscriber can record messages to greet callers. There are 3 kinds of Personal Greetings: (1) No Answer Greeting (2) Busy Signal Greeting (3) After Hours Greeting Personal Greeting for Caller ID (Available with APT/DPT Integration only.) A subscriber can record up to 4 personal greeting messages for calls from pre-assigned Caller ID numbers.
Page 407 Glossary Remote Call Forwarding Set (Available with DPT Integration only.) A subscriber and the Message Manager can program his extension from a remote location to forward various types of calls to a desired extension or an outside telephone. There are 6 forwarding settings available: (1) Forward All Calls (2) Forward Busy Calls (3) Forward No Answer Calls...
Page 408 Glossary System Administration System programming can be performed via 2 ways: (1) Locally (personal computer connected directly to the RS-232C port of the VPS), or (2) remotely (personal computer connected via the telephone network and the external modem of the VPS). Note: Local programming and remote programming are mutually exclusive.
Page 409 A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS50 and KX-TVS80). Installation Manual...
Page 410 Glossary Installation Manual...
Page 411 INDEX INDEX...
Page 412 INDEX Flash Memory Expansion Capabilities Alternate extension group APT integration Auto configuration Group distribution list—personal Auto forwarding Group distribution list—system Automated attendant Hardware settings Broadcasting messages Hold Busy coverage mode Holiday service Call services Inband Integration Call Transfer No Answer Time Incomplete call handling service Call transfer status Initializing the system...
Page 413 INDEX Quick setup Receive message Remote Call Forwarding Set Rotary telephone service RS-232C parameters SAVE Service access commands Service mode Special feature authorization Specifications—outline Specifications—VPS Subscriber service prompt selection System administration System administrator's guide System clock System components System management System manager's guide System reports Time service...
Page 414 INDEX...
Page 415 INDEX...
Page 416 Panasonic Consumer Electronics Panasonic Sales Company (“PSC”) Company, Division of Matsushita Division of Matsushita Electric of Electric Corporation of America Puerto Rico, Inc. One Panasonic Way, Secaucus, Ave. 65 de Infantería, Km. 9.5, New Jersey 07094 San Gabriel Industrial Park, Carolina, www.panasonic.com...

This manual is also suitable for:

Kx-tvs80

Panasonic KX-TVS50 Installation Manual

1 Voice Processing System Overview

2 Installation

3 Integrating the Vps with Panasonic Kx-T Phone Systems

4 Integrating the Vps with the Panasonic Kx-Ta Series Pbx and Kx-Td Series Pbx

5 Customizing the System

6 Final Setup

7 System Maintenance and Troubleshooting

Appendix A SYSTEM FEATURES

A1 System Features

Appendix B SYSTEM ADMINISTRATOR'S GUIDE

B1 System Navigation

B2 System Administration-Mailboxes

Parameters

B4 System Administration-Port/Trunk Service

B5 System Administration-Service Settings

B6 System Administration-System Parameter Settings

B7 System Administration-Hardware Settings

Appendix C SYSTEM MANAGER'S GUIDE

C1 Accessing the System Manager'smailbox

C2 Setting up Mailboxes

C3 Setting Cos (Class of Service) Parameters

C4 Setting the System Clock

C5 Changing the Service Mode Setting

C6 Changing the Company Greeting Setting (Kx-Tvs80 Only)

C7 Checking System Usage (System Reports)

C8 Delivering Messages

C9 Customizing the System Manager'smailbox

C10 Listening to System Manager Messages

Appendix D MESSAGE MANAGER'S GUIDE

D1 Accessing the Message Manager'smailbox

D2 Managing the General Delivery Mailbox

D3 Setting up Message Waiting Notification

D4 Customizing the Message Manager'smailbox

D5 Setting the System Clock

D6 Recording Messages

D7 Remote Call Forwarding Set

D8 List of Prompts for Voice Mail and Aa Service

D9 List of Modifiable Prompts

Quick Links

Troubleshooting

Related Manuals for Panasonic KX-TVS50

Summary of Contents for Panasonic KX-TVS50