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Huawei SUN2000 Quick Start Manual
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Huawei SUN2000 Quick Start Manual

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HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions
HUAWEI SUN2000 Inverter Warranty and
Service Conditions
Huawei Technologies (New Zealand) Company Limited
HUAWEI Confidential & Proprietary
Page 1 of 7

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Summary of Contents for Huawei SUN2000

  • Page 1 HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions HUAWEI SUN2000 Inverter Warranty and Service Conditions Huawei Technologies (New Zealand) Company Limited HUAWEI Confidential & Proprietary Page 1 of 7...
  • Page 2 HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions Huawei Solar Inverter Warranty and Service Conditions These warranty and service conditions apply to the following products:  SUN2000-2/3/4/4.6/5/6 KTL-L1  SUN2000-5/6KTL-M1  SUN2000-8/10/12/15/17/20KTL-M2  SUN2000-29.9kTL –M3  SUN2000-30kTL –M3  SUN2000-36kTL –M3 ...

  • Page 3: Warranty Period

    HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions The Warranty described in this document is subject to any rights you may have under the Consumer Laws. Warranty period: 2.1 Warranty Specification for Smart String inverter and Auxiliary Product Warranty Period...

  • Page 4: Warranty Service

    Calendar days after an RMA is issued. Actual delivery times may vary depending on customer location.  Remote Support Remote Support means Huawei provides solutions for technical enquiries or problems relating to the solar inverter products under warranty by telephone or e-mail. It includes Help Desk, Remote Technical support and Online Technical Support (https://solar.huawei.com/apac/services).

  • Page 5: Hardware Support

    2 Business Days after device fault being confirmed. For LUNA2000 products, Huawei will send the replacement device to the customer within 30 calendar days after RMA is confirmed. After receiving the replacement device, customer must return the defective device (packed in the packaging from the replacement device) within 15 Business Days of receipt of the replacement device and Huawei will cover the cost of postage.
  • Page 6  If Huawei cannot fulfil its service commitments within the committed time period due to non- Huawei causes, Huawei shall not be liable for the failure to meet the SLA commitments. If on- site service is required, traveling time is excluded from the SLA time.

  • Page 7: Contact Details

    Huawei has built up an extensive service organization world-wide. We are serving our customers with warranty services and spare parts for a wide range of technologies. For support of the warranty services for SUN2000 products, Huawei has defined a support organization to support the process as depicted below:...

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