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The appliance does not
drain the water.
The appliance door is
open or not closed cor-
rectly.
The indicator of button Start/Pause flashes in red 11 times and 1 (or 2 or 3) time(s) in green: the
mains supply is unstable. Wait until mains supply is stable.
In case of different problem with the washing machine check the table below for possible solutions.
Problem
The programme does
not start.
The appliance fills with
water and drains imme-
diately.
The spin phase does
not operate or the
washing cycle lasts lon-
ger than usual.
There is water on the
floor.
You cannot open the
appliance door.
22
•
Make sure that the sink spigot is not clogged.
•
Make sure that the drain hose has no kinks or bends.
•
This problem may be caused by the clogged drain circuit. Please con-
tact the Authorised Service Centre.
•
Make sure that the connection of the drain hose is correct.
•
Set the drain programme if you set a programme without drain phase.
•
Set the drain programme if you set an option which ends with water in
the tub.
•
Make sure that the door is properly closed.
•
Make sure that the mains plug is connected to the mains socket.
•
Make sure that the appliance door is closed.
•
Make sure that there is no damaged fuse in the fuse box.
•
Make sure that the Start/Pause has been touched.
•
If the delay start is set, cancel the setting or wait for the end of count-
down.
•
Deactivate the Child Lock function if it is on.
•
Check the position of the knob on the selected programme.
•
Make sure that the drain hose is in the correct position. The hose may
be positioned too low. Refer to "Installation instruction".
•
Set the spin programme.
•
This problem may be caused by the clogged drain circuit. Please con-
tact the Authorised Service Centre.
•
Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
•
Make sure that the couplings of the water hoses are tight and there is
not water leakages.
•
Make sure that the water inlet hose and the drain hose have no dam-
ages.
•
Make sure you use the correct detergent and the correct quantity of it.
•
Make sure that a washing programme that ends with water in tub, has
been selected.
•
Make sure that the washing programme is finished.
•
Set the drain or the spin programme if there is water in the drum.
•
Make sure that the appliance receives electrical power.
•
This problem may be caused by a failure of the appliance. Contact the
Authorised Service Centre.
Possible solution
- Quick Links:
- Programme Chart
Hide quick links:
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