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Dell Inspiron 15 5000 Service Manual
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Dell Inspiron 15 5000 Service Manual

2-in-1
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Download this manual See also: Service Manual, Owner's Manual
Inspiron 15 5000
2-in-1
Service Manual
Regulatory Model: P58F
Regulatory Type: P58F001

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Summary of Contents for Dell Inspiron 15 5000

  • Page 1 Inspiron 15 5000 2-in-1 Service Manual Regulatory Model: P58F Regulatory Type: P58F001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer..................... 8 Before you begin ...................................8 Safety instructions.................................8 Recommended tools................................8 Screw list....................................9 2 After working inside your computer....................10 3 Removing the base cover......................11 Procedure....................................11 4 Replacing the base cover......................13 Procedure....................................13 5 Removing the battery........................14 Prerequisites..................................
  • Page 4 Procedure..................................... 24 Post-requisites..................................24 13 Removing the wireless card....................... 25 Prerequisites..................................25 Procedure..................................... 25 14 Replacing the wireless card......................26 Procedure..................................... 26 Post-requisites..................................27 15 Removing the status-light board....................28 Prerequisites..................................28 Procedure..................................... 28 16 Replacing the status-light board....................29 Procedure..................................... 29 Post-requisites..................................29 17 Removing the touchpad......................
  • Page 5 Procedure..................................... 39 Post-requisites..................................39 25 Removing the power-adapter port..................... 40 Prerequisites..................................40 Procedure..................................... 40 26 Replacing the power-adapter port....................41 Procedure....................................41 Post-requisites..................................41 27 Removing the power and volume-buttons board................42 Prerequisites..................................42 Procedure..................................... 42 28 Replacing the power and volume-buttons board................44 Procedure.....................................
  • Page 6 36 Replacing the palm-rest and keyboard assembly................. 57 Procedure..................................... 57 Post-requisites..................................57 37 Removing the display panel....................... 58 Prerequisites..................................58 Procedure.....................................58 38 Replacing the display panel....................... 60 Procedure.....................................60 Post-requisites..................................60 39 Removing the display cable......................61 Prerequisites..................................61 Procedure....................................61 40 Replacing the display cable....................... 63 Procedure.....................................
  • Page 7 Clearing BIOS (System Setup) and System passwords...................80 49 Troubleshooting........................81 Flashing the BIOS.................................81 Flashing BIOS (USB key)..............................81 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................81 Running the ePSA Diagnostics............................ 82 System diagnostic lights..............................82 Flea power release................................83 Wi-Fi power cycle................................83 50 Getting help and contacting Dell....................84 Contents...

  • Page 8: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Screw List

    • Plastic scribe Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2.5x7 Battery Palm rest and keyboard assembly M2x3 Display hinge Palm rest and keyboard assembly M2.5x7 Display hinge Display back-cover and antenna M2.5x2.5 Big...

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Close the display and turn the computer over. 2. Remove the ten screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
  • Page 12 Figure 2. Removing the base cover a. plastic scribe b. palm rest and keyboard assembly c. base cover 4. Disconnect the battery cable from the system board. NOTE: Disconnect the battery cable only when you continue to remove other components from your computer. Figure 3.

  • Page 13: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Connect the battery to the system board, if applicable. 2. Slide the tabs on the base cover into the slots on the palm rest and keyboard assembly and snap the base cover into place.

  • Page 14: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.

  • Page 15: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the battery to the palm rest and keyboard assembly.

  • Page 16: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 17 Figure 6. Removing the memory modules a. memory-module slot b. securing clips (2) c. memory module Removing the memory modules...

  • Page 18: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot.

  • Page 19: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 20 Figure 9. Removing the hard-drive assembly a. screws (3) b. hard-drive assembly c. palm rest and keyboard assembly 6. Disconnect the interposer from the hard-drive assembly. Figure 10. Disconnecting the interposer a. hard-drive assembly b. interposer 7. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 8.
  • Page 21 Figure 11. Removing the hard-drive bracket a. hard drive b. hard-drive bracket c. screws (4) Removing the hard drive...

  • Page 22: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure 1.

  • Page 23: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 24: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the palm rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board.

  • Page 25: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.

  • Page 26: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 27: Post-Requisites

    7. wireless-card bracket Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 28: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.

  • Page 29: Replacing The Status-Light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the status-light board into the slot on the palm rest and keyboard assembly. 2. Slide the status-light board cable into the connector on the system board and close the latch to secure the cable.

  • Page 30: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 31 Figure 17. Removing the touchpad a. screws (4) b. palm rest and keyboard assembly c. touchpad Removing the touchpad...

  • Page 32: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Slide the touchpad into the slot on the palm rest and keyboard assembly. 2. Align the screw holes on the touchpad with the screw holes on the palm rest and keyboard assembly.

  • Page 33: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 34 6. Release the tabs on the speakers from the slots on the palm rest and keyboard assembly and lift the speakers along with the cable off the palm rest and keyboard assembly. Figure 19. Removing the speakers a. system board b.

  • Page 35: Replacing The Speakers

    For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the tabs on the speakers, place the speakers in the slots on the palm rest and keyboard assembly and snap the speakers into place.

  • Page 36: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.

  • Page 37: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the fan to the palm rest and keyboard assembly.

  • Page 38: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 39: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved.

  • Page 40: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.

  • Page 41: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the power-adapter port into the slot on the palm rest and keyboard assembly. 2. Align the screw hole on the power-adapter port with the screw hole on the palm rest and keyboard assembly.

  • Page 42: Removing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 43 7. palm rest and keyboard assembly Removing the power and volume-buttons board...

  • Page 44: Replacing The Power And Volume-Buttons Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts, place the power and volume-buttons board on the palm rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power and volume-buttons board to the palm rest and keyboard assembly.

  • Page 45: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 46 Figure 25. Removing the I/O board a. screws (2) b. I/O board c. palm rest and keyboard assembly Removing the I/O board...

  • Page 47: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm rest and keyboard assembly.

  • Page 48: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 49 Figure 26. Removing the system board cables 1. fan cable 2. latches (2) 3. display cable 4. touch-screen board cable 5. tape (2) 6. system board 7. I/O-board cable 5. Using the pull tab, disconnect the hard-drive cable from the system board. 6.
  • Page 50 Figure 27. Removing the system board cables 1. hard-drive cable 2. power-adapter port cable 3. speaker cable 4. latches (4) 5. status-light board cable 6. keyboard cable 7. keyboard-backlight cable 8. touchpad cable 8. Remove the five screws (M2x2 Big Head) that secure the system board to the palm rest and keyboard assembly. 9.

  • Page 51: Replacing The System Board

    1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 52: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 53 Figure 30. Removing the display assembly 1. display assembly 2. screws (2) 3. display hinges (2) 4. routing guide 5. antenna cables (2) 6. palm rest and keyboard assembly Removing the display assembly...

  • Page 54: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 55: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 56 Figure 31. Removing the palm rest and keyboard assembly 1. palm rest and keyboard assembly Removing the palm-rest and keyboard assembly...

  • Page 57: Replacing The Palm-Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a clean and flat surface. Post-requisites 1.

  • Page 58: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 59 After performing the preceding steps, we are left with the display panel. Figure 33. Display panel a. display panel Removing the display panel...

  • Page 60: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the display panel on a soft and clean surface to avoid scratching the display.

  • Page 61: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 62 Figure 35. Removing the display cable 1. tape 2. display-panel assembly 3. latch 4. display cable 5. tape Removing the display cable...

  • Page 63: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the tape that secures the display cable to the display-panel assembly. 2. Route the display cable through the routing guides on the display-panel assembly.

  • Page 64: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.

  • Page 65: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Post-requisites 1.

  • Page 66: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 67 3. display cable 4. display-panel assembly Removing the camera...

  • Page 68: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Connect the display cable to the camera module. 2. Using the alignment posts, place the camera module on the display panel and snap it into place.

  • Page 69: Removing The Sensor Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 70 5. sensor board 6. display-panel assembly Removing the sensor board...

  • Page 71: Replacing The Sensor Board

    For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw hole on the sensor board with the screw hole on the display-panel assembly and snap the sensor board in place.

  • Page 72: Downloading Drivers

    7. After the download is complete, navigate to the folder where you saved the graphics driver file. 8. Double-click or double-tap the graphics driver file icon and follow the instructions on the screen. Intel USB 3.0 xHCI Install the Intel USB 3.0 xHCI driver update from www.dell.com/support. Figure 39. USB controllers NOTE: USB 3.0 driver supports USB 3.1 Gen 1 features.

  • Page 73: Downloading The Media-Card Reader Driver

    8. Double-click or double-tap the driver file icon and follow the instructions on the screen. Downloading the media-card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 74: System Setup

    Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: •...

  • Page 75: Entering Bios Setup Program

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 76 General-System Information SATA-2 Displays the SATA-2 device information of the computer. M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer. Video Controller Displays the video controller type of the computer. dGPU Video Controller Displays the discrete graphics information of the computer. Video BIOS Version Displays the video BIOS version of the computer.
  • Page 77 Table 5. System setup options—Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power. Table 6. System setup options—Security menu Security Strong Password Enable or disable strong passwords. Password Configuration Control the minimum and maximum number of characters allowed for Admin and System passwords.
  • Page 78 Intel Software Guard Extensions Default: Enabled. Power Management AC Behavior Enables the system to turn on automatically, when AC is inserted. Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology. Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time.

  • Page 79: System And Setup Password

    SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 80: Deleting Or Changing An Existing System Setup Password

    4. Wait for one minute. 5. Connect the coin-cell battery. 6. Replace the battery. 7. Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. System setup...

  • Page 81: Troubleshooting

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 82: Running The Epsa Diagnostics

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 83: Flea Power Release

    Light pattern Problem description LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use. •...

  • Page 84: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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