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Dell Latitude 3300 Owner's Manual
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Dell Latitude 3300 Owner's Manual

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See also: Service Manual , Setup and Features Information
Dell Latitude 3300
Owner's Manual
Regulatory Model: P95G
Regulatory Type: P95G001

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Summary of Contents for Dell Latitude 3300

  • Page 1 Dell Latitude 3300 Owner's Manual Regulatory Model: P95G Regulatory Type: P95G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Dimensions and weight..............................20 Computer environment..............................21 Security....................................21 Security Software................................21 4 Technology and components........................23 Using your computer............................... 23 Keyboard shortcuts................................23 UEFI BIOS..................................24 Important InformationPortables Technology Dell Command Configure toolkit..........24 DDR4....................................25 DDR4 Details................................25 Memory Errors................................26 Memory features................................26 Contents...
  • Page 4 Display..................................38 Troubleshooting Touchpad............................42 Realtek HD audio drivers............................43 Camera features.................................44 Hard drive options..............................46 Dell Command Configure............................47 Turning off your computer.............................. 50 Turning off your computertablet tablet— Windows..................... 50 5 Disassembly and reassembly........................51 Safety instructions................................51 Before working inside your computer........................51 Safety Precautions..............................52...
  • Page 5 Installing the base cover............................61 Battery....................................63 Removing the battery..............................63 Installing the battery..............................65 Coin Cell.................................... 68 Removing the coin cell.............................. 68 Installing the coin cell..............................68 Memory Module................................69 Removing the memory module..........................69 Installing the memory module...........................70 Solid state drive (SSD)..............................71 Removing the SSD..............................71 Installing the SSD................................71 SSD bracket..................................
  • Page 6 Updating the BIOS in Windows ........................... 139 Updating BIOS on systems with BitLocker enabled.....................140 Updating your system BIOS using a USB flash drive...................140 Updating the Dell BIOS in Linux and Ubuntu environments................141 System and setup password............................141 Assigning a system setup password........................141 Deleting or changing an existing system setup password..................141...
  • Page 7 How to invoke LCD BIST Test..........................148 ePSA Diagnostics................................148 Running ePSA diagnostics............................148 ePSA User Interface..............................148 To run test on specific device or run a specific test.................... 150 ePSA Error Messages..............................150 Validation Tools ................................. 151 8 Getting help............................... 158 Contacting Dell................................158 Contents...

  • Page 8: Welcome - Getting Started

    Extreme).The document informs the field service technicians of the proper steps for replacing hardware and also gives an overview of the system BIOS, features, and safety precautions. Table 1. Getting started RTS date 10/23/2018 Contacting Dell To contact Dell regarding issues with this reference material, mailto:Educate@dell.com Welcome - Getting Started...

  • Page 9: Welcome - Getting Started

    Product overview The new Dell Latiude 3300 is next in line to the generation of Latitude 3000 series. This series delivers the highest levels of performance, newest technologies, high levels of configurability, and premium industrial design to students that run specific applications as part of their daily activities.

  • Page 10: Chassis Overview

    Chassis Overview This chapter consists of the product view features along with technical specifications. The chassis overview features calls out the different ports, connectors, and components available in the computer. Base view System fan vent Heatsink vent SSD vent Service tag Speakers Welcome - Getting Started...

  • Page 11: Left View

    Left view Power connector USB Type-C port Network port HDMI port USB 3.0 port Right view Audio port Battery status light microSD port USB 3.0 port Wedge-shaped lock slot Welcome - Getting Started...

  • Page 12: Front View

    Front view Camera Camera status light Microphone LCD Panel Product Comparison Table 2. Product comparison with predecessor model Latitude 3380 Latiude 3300 Processor 6th Generation (Skylake) 7th Generation (Kaby Lake U) • Intel Pentium Processor 4415U • Intel Core i3-6006U Processor •...
  • Page 13 Latitude 3380 Latiude 3300 Memory DDR4 2133 MHz; one SoDIMM slots One DDR4 SoDIMM slots supporting up to supporting up to 8 GB 16 GB • KBL-U: 2133 MHz • KBL-R: 2400 MHz Storage • 500 GB 2.5 HDD 7200 RPM •...

  • Page 14: Technical Specifications

    Technical Specifications Processor NOTE: Processor numbers are not a measure of performance. Processor availability is subject to change and may vary by region/ country. Table 3. Processor specifications Type Type UMA Graphics Intel Core i3 - 7020 U Kaby Lake Intel HD Graphic 620 (15 W, 3 M cache, 2.3 GHz) Intel Celeron Processor 3865 U...

  • Page 15: Storage

    Storage Table 5. Storage specifications Type Form factor Interface Capacity M.2 SSD 2230 PCIe 128 GB/256 GB M.2 eMMC 2242 SATA 64 GB System board connectors Table 6. System board connectors System board connectors M.2 Connectors Two (2230/2242 Key-M, 2230 Key-A) Media card-reader Table 7.

  • Page 16: Integrated Graphics

    Integrated graphics Table 9. Integrated graphics specifications Controller Type Graphics Capacity External display Maximum Dependency memory type support resolution Intel HD Intel Core i3 - Integrated Shared system 4096 × 2304 • HDMI 1.4 a Graphics 620 7020 U memory DisplayPort via Type-C Intel UHD...

  • Page 17: Wireless

    Wireless Table 12. Wireless specifications Wireless specifications Intel Dual Band Wireless-AC 8265 802.11AC 2 x 2 Wi-Fi + BT 4.2 LE M.2 Wireless Card Qualcomm® QCA61x4A 802.11ac MU-MIMO Dual Band (2 x 2) Wi-Fi + Bluetooth 4.2 LE M.2 Wireless Card Ports and connectors Table 13.

  • Page 18: Keyboard

    Display specifications HD: 336.616 mm (13.3 inch) Luminance/Brightness (typical) 220 nits Refresh rate 60 Hz Horizontal viewing angle (min) FHD: +/- 80 HD: +/- 40 Vertical viewing angle (min) FHD: +/- 80 HD: +10/- 40 Keyboard Table 15. Keyboard specifications Keyboard specifications Number of keys •...

  • Page 19: Operating System

    Operating system Table 17. Operating system Operating system Operating systems supported • Windows 10 Home (64 bit) • Windows 10 Professional (64 bit) • Windows 10 Professional S mode • Windows 10 Professional Embedded (OEM customers only) • Ubuntu 16.04 LTS (64 bit) Battery Table 18.

  • Page 20: Power Adapter

    Battery specifications 46~60 °C : 3 hours Operating time Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions Temperature range: Operating 0 °C to 35 °C (32 °F to 95 °F) Charge: 0 °C to 50 °C (32 °F to 122 °F) Discharge: 0 °C to 70 °C (32 °F to 158 °F) Temperature range: Storage - 20 °C to 65 °C (- 4 °F to 149 °F)

  • Page 21: Computer Environment

    Computer environment NOTE: Airborne contaminant level: G1 as defined by ISA-S71.04-1985. For information on Dell Product Safety, EMC and Environmental Data Sheets, see https://www.dell.com/learn/us/en/uscorp1/product- info-datasheets-safety-emc-environmental. Table 21. Computer environment Physical conditions Operating Storage Temperature range 0 °C to 35 °C (32 °F to 95 °F) - 40 °C to 65 °C (- 40 °F to 149 °F)
  • Page 22 Security Software Dell Encryption (Enterprise or Personal) Optional Dell Threat Defense Optional RSA SecurID Access Optional RSA NetWitness Endpoint Optional MozyPro or MozyEnterprise Optional Absolute Data & Device Security Optional Technical Specifications...

  • Page 23: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Using your computer • Keyboard shortcuts • UEFI BIOS • DDR4 • Graphics options • Solid state drive (SSD) • HDMI 1.4a • Battery Specifications •...

  • Page 24: Uefi Bios

    Assembler was used if functions or applications had to be coded for the BIOS while a higher level language code will be used to program the UEFI. Dell UEFI BIOS implementation will supersede the existing two different sets of BIOS in the portables and desktop products into one single UEFI BIOS moving forward.

  • Page 25: Ddr4

    Customers may also report that after a motherboard replacement, the asset field is already populated in the system BIOS, and needs to be cleared or set. For older systems and all newer systems with the UEFI BIOS platform, customers can download the Dell Command Configure Toolkit (DCC) to customize the BIOS options or even change the ownership or asset tag from within Windows.

  • Page 26: Memory Errors

    Verifying system memory in system setup BIOS Turn on or restart your system. Perform the following actions after the Dell logo is displayed • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 27: Graphics Options

    Testing memory using ePSA Turn on or restart your system. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Press F12. The PreBoot System Assessment (PSA) starts on your system. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off the laptop and try again.

  • Page 28: Solid State Drive (Ssd)

    Integrated graphics controller specifications Maximum Color Depth 32 bit Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution Operating Systems Graphics/ Video API DirectX 12, OpenGL 4.4 (except OpenGL4.5 for i3-7020U) Support Supported Resolutions and Max Refresh Rates eDP: Panel 1366 x 768 @ 60 Hz (Hz) (Note: Analog and/or digital) HDMI: V1.4 @1.65 Gbps...

  • Page 29: 64 Gb Emmc 5.1 Ssd

    64 GB eMMC 5.1 SSD Table 27. 64 GB eMMC 5.0 SSD specifications Specifications Capacity (GB) 64 GB Dimensions (W x D x H) 0.86 x 1.65 x 0.05 (inch) Interface type and maximum speed Upto eMMC 5.1, HS200, 200 Mbps MTBF 1.4 Mil hours Logical blocks...

  • Page 30: Advantages Of Hdmi

    • HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p • Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality Advantages of HDMI •...

  • Page 31: Usb 3.0/Usb 3.1 Gen 1 (Superspeed Usb)

    USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor.

  • Page 32: Applications

    theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.

  • Page 33: Usb Power Delivery

    USB Power Delivery The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A laptop might require up to 60 watts, for example.

  • Page 34: Software And Troubleshooting

    Software and Troubleshooting Downloading Windows drivers Turn on the tabletdesktopnotebook. Go to Dell.com/support. Click Product Support, enter the Service Tag of your tabletdesktopnotebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your tabletdesktopnotebook model.
  • Page 35 After the download is complete, navigate to the folder where you saved the driver file. Double-click the chipset driver file icon and follow the instructions on the screen. Identifying the chipset in Device Manager on Windows 10 Click All Settings on the Windows 10 Charms Bar.

  • Page 36: Processor

    After installation Downloading the chipset driver Turn on the computer. Go to Dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
  • Page 37 Verifying the processor usage in Task Manager Press and hold the taskbar. Select Start Task Manager. The Windows Task Manager window is displayed. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. Verifying the processor usage in Resource Monitor Press and hold the taskbar.

  • Page 38: Verifying System Memory In System Setup Bios

    The memory information is displayed on the right pane. Testing memory using ePSA Turn on or restart your system. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Press F12. The PreBoot System Assessment (PSA) starts on your system.
  • Page 39 Figure 4. Display adapters Downloading drivers Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.
  • Page 40 NOTE: You can also use the Brightness level slider to adjust the brightness manually. Changing the screen resolution Press and hold the desktop screen and select Display Settings. Tap or click Advanced display settings. Select the required resolution from the drop-down list and tap Apply. Connecting to external display devices Follow these steps to connect your laptop to an external display device: Ensure that the external display device is turned on and plug the external display device cable into a video port on your laptop.
  • Page 41 Click Display. Change the display settings as required. Using touch screen in Windows 8/ Windows 10 Follow these steps to enable or disable the touch screen: Go to the Charms Bar and tap All Settings Tap Control Panel. Tap Pen and Input Devices in the Control Panel. Tap the Touch tab.

  • Page 42: Troubleshooting Touchpad

    Here are some easy steps to take to determine the problem with a touch pad demonstrating erratic pointer movement: Get the latest driver from Dell support site - Most problems can be corrected with a simple driver download. This should always be one of the first steps when diagnosing any touch pad problem.

  • Page 43: Realtek Hd Audio Drivers

    ResourceDVD or from dell.com/support. If the audio is installed correctly in Windows but there still is no sound, run Dell Diagnostics on the audio controller. If these fail or no sound is heard, then replace the system board. If audio does play during this test, then the problem is most likely software related.

  • Page 44: Camera Features

    If this issue is happening only on external speakers and the previous steps did not help, then examine the audio connector for damage. Test the system with Dell Diagnostics. If the problem persists there, then the audio connector needs to be replaced.
  • Page 45 Starting the camera To start the camera, open an application that uses the camera. For instance, if you tap the Skype software that is shipped with the laptop, the camera turns on. Similarly, if you are chatting on the internet and the application requests to access the webcam, the webcam turns on. Starting the camera application Tap or click the Windows button and select All apps.

  • Page 46: Hard Drive Options

    Identifying the hard drive in the BIOS Turn on or restart your system. When the Dell logo appears, perform the following action to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 47: Dell Command Configure

    Dell Command Configure Dell Command | Configure (Command | Configure) is a packaged software offering that provides configuration capability to business client platforms. This product consists of a Command Line Interface (CLI) and Graphical User Interface (GUI) to configure various BIOS features.
  • Page 48 Dell Precision Workstation Mobile • Dell Precision Workstation NOTE: Dell Command | Configure will not be pre-loaded for the customer upon purchase. Customers will be able to download the software from the Dell support website. Command | Configure Graphical User Interface ™...
  • Page 49 The Command | Configure GUI is supported only on systems running the Microsoft ® Windows operating system. To launch the GUI, click Start > All Programs > Dell > Command Configure > Configuration Wizard or double-click the Dell Configuration Wizard on the desktop. The screen below appears: Technology and components...

  • Page 50: Turning Off Your Computer

    Run the Command | Configure commands. Bootable Image To run Command | Configure commands: Copy Dell Command | Configure with the International Organization for Standardization (ISO) image to a Compact disc (CD). For more information, see Dell Command | Configure Installation Guide available at https://Dell.com/Command Boot the system that you want to configure from the CD.

  • Page 51: Disassembly And Reassembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Safety Precautions

    Standby Power Dell products with standby power must be completely unplugged before the case is opened. Systems that incorporate standby power are essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN), suspended into a sleep mode, and have other advanced power management features.
  • Page 53 Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in earlier Dell products. For this reason some previously approved methods of handling parts are no longer applicable.
  • Page 54 Figure 7. Chassis "Bare Metal" Grounding (Unacceptable) • Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads. • When handling static-sensitive components, grasp them by the sides, not the top. Avoid touching pins and circuit boards. •...
  • Page 55 Figure 9. Anti-Static Mat The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding.
  • Page 56 Figure 10. Wrist Strap Tester Insulator Elements It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly charged. Table 34. Placement of Insulator Elements Unacceptable — DIMM lying on an insulator part (plastic heat Acceptable —...
  • Page 57 Figure 11. ESD Packaging Transporting Sensitive Components When transporting ESD-sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. ESD Protection Summary It is strongly suggested that all field service engineers use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products.

  • Page 58: After Working Inside Your Computer

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 59: Recommended Tools

    Component Quantity Screw type Image • I/O Board to palmrest • • System board to Palmrest • • Mis trigger Bkt to SSD Base cover to Palmrest M2.5*8.0 Captive screws (Part of the base cover) Recommended tools The procedures in this document require the following tools: •...
  • Page 60 Loosen the 10 'M2.5xL8.5' captive screws that secure the base cover to the computer. Use a plastic scribe [1] to pry the base cover along the edges [2] to separate the base cover from the computer. Lift the base cover up, away from the computer. Disassembly and reassembly...

  • Page 61: Installing The Base Cover

    Installing the base cover Align the base cover and place it on the computer. Disassembly and reassembly...
  • Page 62 Press down along the edges of the base cover until it clicks into place. Tighten the 10 'M2.5xL8.5' captive screws to secure the base cover to the computer. Disassembly and reassembly...

  • Page 63: Battery

    Install the: micro-SD card Follow the procedure in After working inside your computer. Battery Removing the battery Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover Peel off the tape [1] and disconnect the battery cable from the system board [2]. Peel off the piece of tape [3] on the memory module bracket and unroute the battery cable.
  • Page 64 Remove the single M2.0x3.0 screw [1] and remove the metallic bracket [2] retaining battery to the palmrest. Remove the two M2.0x3.0 screws [3] and separate the battery support bracket [4] from the palmrest. Lift the battery away from the computer. Disassembly and reassembly...

  • Page 65: Installing The Battery

    Peel off the tape [1] and disconnect the battery cable from the battery [2]. Installing the battery Install the battery cable on the battery [1] and secure it using a piece of tape [2]. Disassembly and reassembly...
  • Page 66 Insert the battery into the slot on the computer [1] and align the battery and the screw hole on the palmrest [2]. Install the battery support bracket [1] and install the two M2.0xL3 securing the battery to the palmrest [2]. Install the metallic bracket [3] and the single M2.0xL3 screw to retain the battery [4] to the palmrest.
  • Page 67 Connect the battery cable to the system board [1] and secure it using a piece of tape [2]. Route the battery cable along the memory module bracket and secure it using a piece of tape [3]. Install the: micro-SD card Disassembly and reassembly...

  • Page 68: Coin Cell

    base cover Follow the procedure in After working inside your computer. Coin Cell Removing the coin cell Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery Disconnect the battery cable from its connector on the system board [1]. Lift and remove the coin cell from the system [2].

  • Page 69: Memory Module

    Install the: micro-SD card base cover battery Follow the procedure in After working inside your computer. Memory Module Removing the memory module Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery Pry apart the memory module latches [1]. Lift and remove the memory module from the system board [2].

  • Page 70: Installing The Memory Module

    Installing the memory module Insert the memory module at an acute angle into the connector on the system board [1]. Gently push the memory module until the latches snap it into place [2]. Install the: Disassembly and reassembly...

  • Page 71: Solid State Drive (Ssd)

    micro-SD card base cover battery Follow the procedure in After working inside your computer. Solid state drive (SSD) Removing the SSD NOTE: This system has option to fit two form factors (M.2 2242 and M.2 2230) SSD / eMMC cards. This is achieved by removing, inverting and, installing the extender to alternate location as marked on the palmrest.

  • Page 72: Ssd Bracket

    Figure 13. M.2 2230 SSD Install the: micro-SD card base cover battery Follow the procedure in After working inside your computer. SSD bracket Removing the SSD bracket NOTE: This system has option to fit two form factors (M.2 2242 and M.2 2230) SSD / eMMC cards.

  • Page 73: Installing The Ssd Bracket

    Figure 14. M.2 2230 SSD Installing the SSD bracket Install the SSD bracket in the palmrest [1]. Install the two M2xL3 screws securing the SSD bracket to the palmrest [2]. Disassembly and reassembly...

  • Page 74: Keyboard

    Figure 15. M.2 2230 SSD Install the: micro-SD card base cover battery Follow the procedure in After working inside your computer. Keyboard Removing the keyboard Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery Disconnect the keyboard cable from the system board [1].
  • Page 75 NOTE: It takes some force to push out the keyboard through the two release holes. Exercise due caution. NOTE: Picture for representational purpose to show exact location of keyboard latches. It is not necessary to remove the heat sink, hard drive, or system board to access the keyboard release holes. Gently pry up the lower edge of the keyboard from the computer.
  • Page 76 Gently remove the keyboard cable from underneath the keyboard. Disassembly and reassembly...
  • Page 77 NOTE: Unroute the keyboard cable from the touch pad bracket before proceeding. Slide the keyboard towards the touch pad [1] and lift it up [2] to remove it from the computer. Disassembly and reassembly...

  • Page 78: Installing The Keyboard

    Installing the keyboard Install the keyboard on the computer [1] and slide in the retention tabs in the holes on the palmrest [2]. Disassembly and reassembly...
  • Page 79 Tuck in the keyboard cable and route it along the touch pad bracket. Disassembly and reassembly...
  • Page 80 Press the keyboard until it clicks in place. Disassembly and reassembly...
  • Page 81 Insert the keyboard cable in its connector on the system board. Disassembly and reassembly...

  • Page 82: Touch Pad

    NOTE: Keyboard cable must be inserted parallel to the connector. NOTE: Remove the anti adhesive paper on the keyboard before inserting the cable. NOTE: After the cable is inserted, the operator must hold the cable with left and press the actuator down by the right hand to avoid cable loosening.
  • Page 83 Remove the three M2xL3 screws [1] that secure the metal bracket to the touch pad on the computer. Peel off the tape from the touch pad. Disassembly and reassembly...
  • Page 84 Remove the M2xL3 screws(large head) [1] that secure the touch pad to the system and then lift the touch pad from the system [2]. Lift the actuator [1] and remove the touch pad FFC cable [2] from the module. Disassembly and reassembly...

  • Page 85: Installing The Touch Pad

    Installing the touch pad Install the touch pad FFC cable on its slot on the touch pad module [1] and close the actuator [2] to secure it. Place the touch pad into the slots on the computer [1] and tighten the three M2xL3 screws [2] that secure the touch pad to the system.
  • Page 86 Secure the touch pad using a piece of tape. Affix the bottom bracket [1] that secures the touch pad to the computer. Install the three M2xL3 screws [2] securing the touch pad to the system. Disassembly and reassembly...
  • Page 87 Affix the tapes [1,2,3] on the touch pad and connect the touch pad cable [4] to the connector on the system board. Install the: battery base cover micro-SD card Follow the procedure in After working inside your computer. Disassembly and reassembly...

  • Page 88: Speakers

    Speakers Removing the speakers Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery Disconnect the speaker cable from the connector on the system board [1] and lift the speaker cable off from the cable guide [2]. Unroute the speaker cable from the routing channel [3] along the bottom of touch pad on the palmrest.

  • Page 89: Installing The Speakers

    Installing the speakers Place the speakers into the slots on the computer. Route the speaker cable through the routing channel along the bottom of touch pad on the palmrest [1]. Route and secure the speaker cable into the cable guide [2] and connect the cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 90: I-O Daughterboard

    Install the: micro-SD card base cover battery Follow the procedure in After working inside your computer. I-O Daughterboard Removing the I-O daughterboard NOTE: Power button is located on this PCB. Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery...
  • Page 91 Open the actuator [1] and remove the FFC cable from the I/O board [2]. Remove the two M2xL3 screws that secures the I/O daughterboard to the system board [1] . Lift and remove the I/O daughterboard from the computer [2]. Disassembly and reassembly...

  • Page 92: Installing The I-O Daughterboard

    Installing the I-O daughterboard Place the I/O daughterboard in its place on the computer [1] and tighten the two M2xL3 screws that secures the I/O daughterboard to the system board [2]. Install the FFC cable in the I/O board [1] and flip close the actuator [2]. Disassembly and reassembly...

  • Page 93: Dc-In Cable

    Connect the I/O daughterboard FFC cable to the system board. Install the: micro-SD card base cover battery Follow the procedure in After working inside your computer. Dc-in cable Removing the DC-in cable Follow the procedure in Before working inside your computer.

  • Page 94: Installing The Dc-In Cable

    micro-SD card base cover battery Disconnect the DC-in cable from its connector on the system board [1]. Remove the two M2L4 screws securing the DC-in port to the palmrest and the system board [2]. Flip over the metal bracket on the USB Type-C port of the system board [3]. Lift to remove the DC-in port from the computer [4].

  • Page 95: Heat Sink

    Install the: battery base cover micro-SD card Follow the procedure in After working inside your computer. Heat sink Removing the heatsink Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery NOTE: Follow the diagonal pattern to loosen the screws. Loosen the four captive M2.5x2.5 screws that secure the heat sink to the computer [1].

  • Page 96: Installing The Heatsink

    Installing the heatsink Insert the heatsink into the slot on the computer [1]. Install the four M2.5x2.5 screws [2] to secure the heatsink to the computer. Disassembly and reassembly...

  • Page 97: System Fan

    NOTE: Follow the diagonal pattern to tighten the screws, similar to the pattern followed to loosen the screws in "Removing heatsink". Install the: battery base cover micro-SD card Follow the procedure in After working inside your computer. System Fan Removing the system fan Follow the procedure in Before working inside your computer.

  • Page 98: Installing The System Fan

    Installing the system fan Place the system fan on the palmrest [1]. Install the two M2xL3 screws [2] to secure the system fan to the palmrest. Connect the fan cable to the system board [1]. Disassembly and reassembly...

  • Page 99: Wlan Card

    Route the WLAN antennae cable along the fan case onto its hook on the system board [2]. Install the: battery base cover micro-SD card Follow the procedure in After working inside your computer. WLAN Card Removing the WLAN card Follow the procedure in Before working inside your computer.

  • Page 100: Installing The Wlan Card

    Installing the WLAN card Insert the WLAN card into M.2 connector on the system board [1]. Connect the two antenna cables to the WLAN card [2]. Replace the metal bracket on the WLAN [3]. Tighten the M2xL3 screw to secure the WLAN card and bracket to the system board [4]. Disassembly and reassembly...

  • Page 101: Display Assembly

    Install the: battery base cover micro-SD card Follow the procedure in After working inside your computer. Display assembly Removing the display assembly NOTE: This process is for both touch and non-touch LCDs. Follow the procedure in Before working inside your computer.
  • Page 102 Remove the six M1.6xL2 screws securing the LCD hinges to the computer. Open the lid slightly. Disassembly and reassembly...
  • Page 103 Separate the hinges from the palmrest and separate the display assembly from the computer. Disassembly and reassembly...

  • Page 104: Installing The Display Assembly

    Installing the display assembly Install the display assembly aligning the hinges caps on the palmrest. Align the hinges to the screw holes on the system board [1] and tighten the six M1.6xL2 screws [2] to secure the display assembly to the computer.
  • Page 105 Route the antennae cable along the edges of the fan case [1] and stick a piece of tape [2] to secure it to the system board. Connect the EDP cable [3] and place the EDP bracket on the connector [4] and secure it to system board using the single screw [5]. Install the: DC-in cable WLAN card...

  • Page 106: Display Bezel

    battery base cover micro-SD card Follow the procedure in After working inside your computer. Display bezel Removing the display bezel Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery WLAN card DC-in cable display assembly Remove the screw protector caps [1] and remove the two M2L4 screws securing the bezel [2] to the back cover.

  • Page 107: Installing The Display Bezel

    Lift and remove the display bezel from the display assembly. Installing the display bezel Place the bezel on the LCD back cover preassembled with LCD panel. Disassembly and reassembly...
  • Page 108 Press along the edges of the LCD to clip the LCD back cover to the bezel. Install the two M2L4 screws [1] securing the display bezel to the back cover and install the screw protector caps [2]. Disassembly and reassembly...

  • Page 109: Camera Microphone Module

    Install the: display assembly DC-in cable WLAN card battery base cover micro-SD card Follow the procedure in After working inside your computer. Camera microphone module Removing the camera-microphone module Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery...

  • Page 110: Installing The Camera-Microphone Module

    Follow the procedure in After working inside your computer. Installing the camera-microphone module Align and place the camera-microphone module on the LCD back cover assembly [1]. Connect the EDP cable to the camera-microphone module [2]. Install the: display bezel Disassembly and reassembly...

  • Page 111: Lcd Panel

    display assembly DC-in cable WLAN card battery base cover micro-SD card Follow the procedure in After working inside your computer. LCD panel Removing the LCD panel Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery WLAN card DC-in cable...

  • Page 112: Installing The Lcd Panel

    Installing the LCD panel Connect the eDP cable to the system board [1] and while holding the cable close the actuator on the connector [2]. Stick the tape on the connector [3[ securing the eDP cable to the LCD panel and flip over the LCD panel to rest on the LCD back cover [4].
  • Page 113 Align the LCD panel to the back cover [1] and install the four M2L3 screws to secure the LCD panel to the LCD back cover [2]. Install the: display bezel display assembly DC-in cable WLAN card Disassembly and reassembly...

  • Page 114: Edp Cable

    battery base cover micro-SD card Follow the procedure in After working inside your computer. eDP cable Removing the eDP cable Follow the procedure in Before working inside your computer. Remove the: micro-SD card base cover battery WLAN card DC-in cable display assembly LCD bezel LCD panel...

  • Page 115: Installing The Edp Cable

    Installing the eDP cable Route the eDP cable along the edges of the LCD back cover. Stick the tape securing the eDP cable to the back cover [1] and install the metal bracket to secure the eDP cable to the LCD back cover [2].

  • Page 116: Display Hinges

    Install the: LCD panel display bezel display assembly DC-in cable WLAN card battery base cover micro-SD card Follow the procedure in After working inside your computer. Display hinges Removing the display hinges Follow the procedure in Before working inside your computer.

  • Page 117: Installing The Display Hinges

    Installing the display hinges Install the hinges on the LCD back cover [1]. Install the six M2.5L5 screws securing the hinges to the LCD back cover [2]. Disassembly and reassembly...

  • Page 118: Display Back Cover

    Install the: LCD panel display bezel display assembly DC-in cable WLAN card battery base cover micro-SD card Follow the procedure in After working inside your computer. Display back cover NOTE: After disassembling the hinges you are left with Display back cover which is one complete unit along with antennae cables.

  • Page 119: System Board

    Install the display back cover assembly. Install the: LCD panel display bezel display assembly DC-in cable WLAN card battery base cover micro-SD card Follow the procedure in After working inside your computer. System board Removing the system board Follow the procedure in Before working inside your computer.
  • Page 120 Coin cell connector [1] I/O board cable [2] Speaker cable connector [3] Touchpad cable connector [4] Keyboard cable connector [5] Remove the single screw [1] securing the EDP bracket on the system board. Remove the EDP bracket [2] and disconnect the EDP cable [3] from the system board. Disassembly and reassembly...
  • Page 121 Remove the single M2xL3 screw and two M2xL2 (large head) screws [1] and lift the system board slightly [2]. Incline the system board and remove the system board from the computer. Disassembly and reassembly...

  • Page 122: Installing The System Board

    Installing the system board Incline the system board slightly and install it on the computer. Press down the system board [1] to install the single M2xL3 screw and two M2xL2 (large head) screws [2] securing it to the palmrest. Disassembly and reassembly...
  • Page 123 Connect the EDP cable to the connector on the system board [1]. Align and place the EDP bracket on the connector [2] and tighten it using the single screw [3] securing the system board to the computer. Connect the following cables and connectors: Keyboard cable connector [1] Disassembly and reassembly...

  • Page 124: Palmrest

    Touchpad cable connector [2] Speaker cable connector [3] I/O board cable [4] Coin cell connector [5] Install the: DC-in cable heat sink memory module WLAN card battery base cover micro-SD card Follow the procedure in After working inside your computer. Palmrest NOTE: After disassembling the system board you are left with palmrest which is one complete unit.
  • Page 125 touchpad display assembly memory module heat sink DC-in system board Install the palmrest. Install the: system board DC-in cable heat sink memory module display assembly touchpad keyboard i-o daughterboard speakers WLAN card coin cell battery base cover micro-SD card Follow the procedure in After working inside your computer.

  • Page 126: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 127: System Setup Options

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 128: System Configuration

    Option Description Allows you to control whether the system prompts the user to enter UEFI Boot Path Security the Admin password when booting to a UEFI boot path. Click one of the following options: • Always, Except Internal HDD—Default • Always •...

  • Page 129: Video Screen Options

    USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Dell Type-C Dock Configuration Allows you to connect to Dell WD and TB family of docks(Type-C Docks) independent of USB and thunderbolt adapter configuration. This option is enabled by default.
  • Page 130 Option Description The entries to set password are: • Enter the old password: • Enter the new password: • Confirm new password: Click OK once you set the password. NOTE: For the first time login, "Enter the old password:" field is marked to "Not set". Hence, password has to be set for the first time you login and then you can change or delete the password.
  • Page 131 Option Description The options are : • PTT On (Enabled by Default) • Clear • PPI ByPass for Clear Command Allows you to enable or disable the Trusted Platform Module (TPM) during POST. TPM 2.0 Security The options are: • TPM On—Default •...

  • Page 132: Secure Boot

    Secure boot Table 40. Secure Boot Option Description Allows you to enable or disable the Secure Boot Feature. Secure Boot Enable • Secure Boot Enable—Default Secure Boot Mode Changes to the Secure Boot operation mode modifies the behaviour of Secure Boot to allow evaluation of UEFI driver signatures.

  • Page 133: Performance

    Performance Table 42. Performance Option Description This field specifies whether the process has one or all cores Multi Core Support enabled. The performance of some applications improves with the additional cores. • All—Default • Allows you to enable or disable the Intel SpeedStep mode of Intel SpeedStep processor.
  • Page 134 The options are: • Adaptive—Default • Standard - Fully charges your battery at a standard rate. • ExpressCharge- The battery charges over a shorter period of time using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 135: Post Behavior

    Option Description This field lets you select which sleep mode will be used by the OS. Sleep Mode The options are: • OS Automatic Selection— Default. • Forced S3 Post behavior Table 44. POST Behavior Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters.

  • Page 136: Virtualization Support

    Option Description Click one of the following options: • Prompt on Warnings and Errors—Default • Continue on Warnings • Continue on Warnings and Errors This feature replaces the external NIC MAC address (in a supported dock or dongle) with selected MAC MAC Address Pass- address from the system.

  • Page 137: Maintenance

    Option Description The options are: • WWAN/GPS • WLAN • Bluetooth All the options are enabled by default. Maintenance Table 47. Maintenance Option Description Service Tag Displays the service tag of your computer. Allows you to create a system asset tag if an asset tag is not already set. Asset Tag This option is not set by default.

  • Page 138: Supportassist System Resolution

    SupportAssist System Resolution Table 49. SupportAssist System Resolution Option Description The Auto OS Recovery threshold setup options controls the automatic flow for SupportAssist System Auto OS Recovery Resolution Console and for Dell OS Recovery Tool. Threshold The options are: • • •...

  • Page 139: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 140: Updating Bios On Systems With Bitlocker Enabled

    Insert the USB Flash drive into the system that requires the BIOS update. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. Using arrow keys, select USB Storage Device and click Return.

  • Page 141: Updating The Dell Bios In Linux And Ubuntu Environments

    Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/us/en/19/ sln171755/. System and setup password Table 50. System and setup password Password type Description System password Password that you must enter to log on to your system.
  • Page 142 The System Security screen is displayed. In the System Security screen, verify that Password Status is Unlocked. Select System Password, alter or delete the existing system password and press Enter or Tab. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re-enter the new password when prompted.

  • Page 143: Diagnostics

    Diagnostics This chapter details the built in troubleshooting features to diagnose the Dell systems. It also lists the invoking instructions along with related information for each diagnostics method. Topics: • Battery Status Lights • Wi-Fi power cycle • Diagnostic LEDs •...

  • Page 144: Diagnostic Leds

    Diagnostic LEDs Instead of beep codes, errors are indicated via the bicolor Battery Charge/Status LED. A specific blink pattern is followed by flashing a pattern of flashes in amber, followed by white. The pattern then repeats. NOTE: The diagnostic pattern will consist of a two-digit number being represented by a first group of LED blinks (1 through 9) in amber, followed by a 1.5 second pause with the LED off, and then a second group of LED blinks (1 through 9) in white.

  • Page 145: Self-Heal

    AMBER: Indicates a problem with the system board Self-Heal Course Introduction Self-Heal is an option that helps recover a Dell Latitude system from a No Post, No Power, No Video situation. Self-Heal Instruction Remove the primary battery and the AC adapter.

  • Page 146: Bios Recovery

    BIOS recovery using hard drive NOTE: Ensure that you have the previous version and the latest version of the BIOS from the Dell support site available to use. NOTE: Ensure that you have the file type extensions visible in the operating system (OS).

  • Page 147: Bios Recovery Using Usb Key

    Overview : LCD Built-in Self Test (BIST) Dell laptop PCs have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop PC or with the video card (GPU) and PC settings .

  • Page 148: How To Invoke Lcd Bist Test

    Press Esc key to exit. NOTE: Dell ePSA upon launch, initiates a LCD BIST first, expecting an user intervention confirm functionality of the LCD. ePSA Diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
  • Page 149 ePSA Advanced Screen The advanced screen allows more directed testing and contains more detail information about the overall health of the system. The user can get to this screen by simply swiping your finger to the left on touchscreen systems or clicking the next page button on the lower right hand side of the basic screen.

  • Page 150: To Run Test On Specific Device Or Run A Specific Test

    Select the device from the left pane and click Run Tests or use Advanced Option to include or exclude any Test. ePSA Error Messages When the Dell ePSA Diagnostic detects an error while running, it will pause the test and then popup a window as shown below : Diagnostics...

  • Page 151: Validation Tools

    By responding to Retry, the diagnostic will ignore the error and rerun the last test. Capture the error code with Validation code or Scan QR code and Contact Dell NOTE: As part of the new feature, user can now mute the beeping sound code when there is an error , by pressing on at the bottom right side of the error window.
  • Page 152 Navigate to Online ePSA Validation Tool. Enter error code, validation code, and service tag. Part serial number is optional. NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.) Click on Submit once all the necessary information is entered.
  • Page 153 Valid Error Code Example Diagnostics...
  • Page 154 Confirmation of the error code and result outcome. • Suggested Part Replacement. • If customer is still covered under Dell Warranty. • Case reference number if there is an open case under the service tag . Invalid Error Code Example QR APP Validation Tool Besides using the online tool, customer can also validate the error code by scanning the QR code with a QR APP on smart phone.
  • Page 155 User can use any QR code scanner application via smart phone to scan the QR code. QR code scanner application will scan the code and automatically generate the link out. Click on the link to proceed. Diagnostics...
  • Page 156 The link generated will navigate customer to Dell Support website which contains information of : • Confirmation of the error code and result outcome. • Suggested Part Replacement. • If customer is still covered under Dell Warranty. • Case reference number if there is an open case under the service tag.
  • Page 157 Diagnostics...

  • Page 158: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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