Troubleshooting; Check Here First - Sony Xperia User Manual
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Also See for Xperia:
- Help manual (199 pages) ,
- Manual (219 pages) ,
- Quick start manual (2 pages)
Table of Contents
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Troubleshooting
Check Here First
Check Here First
Check the following Q & A. If problem persists, visit your nearest a SoftBank Shop or contact
Customer Service
Hints
Q
Handset freezes/operation is unstable
A
Power on handset again. If you are unable to power off handset, Press & Hold
and Volume Up Key at the same time for approximately three seconds, and release
your finger after it vibrates three times. Power on handset again. Data that was being
edited is erased after handset is powered on again.
Q
Operation is unstable after a new application was installed
A
The newly installed application may be the cause. Uninstall the application in Safe
mode. See
After powering on in Safe mode, "Safe Mode" appears at lower left.
After restarting in Safe mode, handset can be powered on as usual.
Before powering on handset in Safe mode, it is recommended that you back up
important data.
By powering on handset in Safe mode, added widgets may be deleted.
Q
Cannot use phone, mail, or Internet
A
Check whether you are where signal is weak or out of service area.
A
Power on handset again.
A
Is handset in Airplane mode? To check that Airplane mode is canceled:
In Home Screen,
A
Is data communication disabled? To check that data communication is enabled:
In Home Screen,
A
Is a disabled access point set? To reset to initial settings:
In Home Screen,
Names
3
General Information.
"Uninstalling
(Long Press)
Touch & Hold
Reset to default
Applications." To power on handset in Safe mode:
Power off
(Settings)
More
(Settings)
Data usage
(Settings)
More
Check Display,
OK
Airplane mode
(
Mobile data traffic
Mobile networks
)
(
)
Access Point
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