Page 1 SV 9100 ® Features and Specifications Manual Rev 1.2 March 2016...
Page 2 NEC Entreprise Solutions reserves the right to change the specifications, functions, or features at any time without notice. NEC EnterpriseSolutions has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Entreprise Solutions and shall not be reproduced without prior written approval of NEC Entreprise Solutions.
Page 3: Table Of Contents
Contents Introduction ..............................9 Features ..............................11 Account Code Entry ..........................13 Account Code - Forced/Verified/Unverified ................... 18 Alarm ............................... 25 Alarm Reports ............................28 Alphanumeric Display ..........................39 Analog Communications Interface (ACI) ....................41 Ancillary Device Connection ........................47 Answer Hold ............................
Page 4: Table Of Contents
Central Office Calls, Answering ......................185 Central Office Calls, Placing ........................195 Class of Service ............................203 Clock/Calendar Display .......................... 223 Code Restriction ............................ 227 Code Restriction Override ........................234 Code Restriction, Dial Block ........................241 Conference ............................. 244 Conference – Remote ..........................251 Conference, Voice Call/Privacy Release ....................
Page 5: Table Of Contents
Flash ............................... 478 Flexible System Numbering ........................481 Flexible Timeouts ........................... 504 Forced Trunk Disconnect ........................513 General Purpose Relay .......................... 516 Group Call Pickup ..........................521 Group Listen ............................525 Handset Mute ............................527 Handsfree and Monitor......................... 533 Handsfree Answerback/Forced Intercom Ringing ................. 536 Headset Operation ..........................
Page 6: Table Of Contents
SIP Trunk – Fax Pass-Through ......................... 784 ISDN Compatibility ..........................791 ISDN 2 B-Channel Transfer ........................797 K-CCIS – Call Rerouting .......................... 815 K-CCIS – IP ............................. 826 K-CCIS Networking via IP (Peer to Peer Connections Basis) ..............829 Last Number Redial ..........................834 Line Preference............................
Page 7: Table Of Contents
Outbound IP Connection ........................979 Power Failure Transfer .......................... 988 Prime Line Selection ..........................990 Private Line ............................994 Programmable Function Keys ........................ 998 Programming from a Multiline Terminal ....................1002 Pulse to Tone Conversion ........................1004 Redial Function ............................ 1006 Remote (System) Upgrade ........................
Page 8: Table Of Contents
SV9100 PoE Gigabit Switch ........................1171 SV9100 Terminals ..........................1175 System Caller Log..........................1192 Tandem Trunking (Unsupervised Conference) ..................1196 TAPI Compatibility..........................1212 Tone Override ............................1217 Traffic Reports ............................. 1221 Transfer ..............................1223 Trunk Groups ............................1233 Trunk Group Routing ........................... 1237 Trunk Queuing/Camp-On ........................
Page 9: Introduction
Chapter 1 Introduction ECTION ENERAL NFORMATION UNIVERGE SV9100 (DTZ / ITZ terminals) and UNIVERGE SV8100 (DTL / ITL terminals) can be used with the UNIVERGE SV9100 system. ECTION ULTILINE ERMINALS USED WITH YSTEM SV9100 Terminals The SV9100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
Page 10 SV9100 Key Assignment Example Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor...
Page 11: Features
BOUT HAPTER This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV9100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
Page 12 ECTION MPORTANT OTES Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 844 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
Page 13: Account Code Entry
Account Code Entry Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
Page 14 Conditions If a user enters a code that exceeds 16 digits, the system ignores it. If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the SMDR report as part of the number dialed. Do not use an asterisk in a PBX access code when using Account Codes.
Page 15 Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Account Code 14-01-11 0= Disable (No) Required 1= Enable (Yes) Enable/Disable Account Codes for each trunk. 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function key as an Account Code key 0 ~ 99 (Normal Function Code (code 50).
Page 16 Program Program Name/Description Input Data Default Number Account Code Setup – Hiding Account 35-05-04 0 = Account Codes not Codes displayed For each Class of Service (1 ~ 15), enter 1 to 1 = Account Codes displayed have the system hide Account Codes on an extension display as they are entered.
Page 17 - OR - Press your Account Code key (Program 15-07 or SC 851: code 50). Dial your Account Code (1~16 digits, using 0~9 and  If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden, each digit you dial shows on the telephone display.
Page 18: Account Code - Forced/Verified/Unverified
Account Code - Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 19 unauthorized co-worker from obtaining a Verified Account Code by watching the display. When hidden, the Account Code digits show as on the telephone display. Account Code Capacity Account Codes print along with the other call data on the SMDR record after the call completes. Account Codes can have 1~16 digits using 0~9 and .
Page 20 user dials. For example, ARS can be used to manipulate what the user dials. The determination of a toll versus local call is made after ARS has manipulated the number. Default Settings Disabled System Availability Terminals All Terminals Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features ...
Page 21 Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Account Code 14-01-11 0= Disable (No) Required 1= Enable (Yes) Enable/Disable Account Codes for each trunk. 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function key as an Account Code key 0 ~ 99 (Normal Function Code (code 50).
Page 22 Program Program Name/Description Input Data Default Number Account Code Setup – Forced Account 35-05-02 0 = Account Codes for toll and Code Toll Call Setup local calls (All) 1 = Account Codes just for toll Enable Account Codes for all calls or just toll calls (STD) calls (for mode 2 or 3 in Program 35-05-01).
Page 23 To enter a Forced Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code. You may also use this procedure if your system has Optional Account Codes.
Page 24 To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call.  If Account Codes for Incoming Calls is disabled, the following steps dial digits out onto the connected trunk. Dial Enter the Account Code (1~16 digits).
Page 25: Alarm
Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) Alarm 2 (sounds every day at the preset time) Conditions Single line telephones ring and Music on Hold is heard when the Alarm sounds.
Page 26 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-12 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Alarm Clock 0 ~ 9, Maximum of eight Customize the alarm clock used for registration digits and setup. System Options – Alarm Duration 20-01-06 0 ~ 64800 seconds Set the duration of the Alarm signal.
Page 27 To cancel an alarm: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 827. Dial alarm type (1 or 2). Dial 9999. At a multiline terminal, press Speaker to hang up. - OR - At the single line telephone, hang up.
Page 28: Alarm Reports
Alarm Reports Description The UNIVERGE SV9100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the GCD-CP10, or be downloaded in PCPro. The report data also can be sent via email.
Page 29 Sample Alarm Report (Continued) << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:37 PKG Installation 0002 05/16/06 14:38 PKG Installation 0002 05/16/06 14:40 PKG Installation 0002 05/16/06 14:40 PKG Installation 0006 05/16/06 14:41 Blocking ESIB 0006...
Page 30 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred TIME Time the Alarm Occurred ITEM Name of the Alarm UNIT...
Page 31 Sample System Information Printout System Information 05/18/2006 11:02 slot location type assign port condition note 1-16 Running -------- Connect: ******** 1-23 Running 25-28 Running none none Not Install 33-40 Not Install -------- Connect: 17-24 Running 29-51 Not Install VM00 25-32 Running none Not Install...
Page 32 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the GCD-CP10. The UNIVERGE SV9100 supports the following Alarms to be output to the LCD of a multiline terminal: SMDR Buffer Full GCD-CP10-LAN link Error...
Page 33 available, the system displays a message on the multiline terminal and can generate an alarm via the Alarm Report. The SV9100 is able to detect another device on the same subnet having an IP address that conflicts with those assigned to the CPU, IPLE, and DSP resources to make troubleshooting easy when IP packets are not sent.
Page 34 Guide to Feature Programming Setting Up Alarms: Program Program Name/Description Input Data Default Number System Alarm Setup – Alarm Type 90-10-01 0 = Not Set 1 = Major Alarm Set the alarm type 14 and 60. 2 = Minor Alarm Alarm 14 –...
Page 35 Program Program Name/Description Input Data Default Number 90-24-04 System Alarm Report Notification Time Minute 00 ~ 59 Setup – Minute Set the minute for the alarm report to print. Printing Reports: Program Program Name/Description Input Data Default Number System Alarm Output – Output Port Type 90-12-01 0 = No Setting 1 = USB Memory...
Page 36 Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – Subnet Mask 10-12-02 128.0.0.0 | 192.0.0.0 | 224.0.0.0 255.255.255.0 |240.0.0.0 | 248.0.0.0 | 252.0.0.0 The setting of Subnet Mask is invalid when all |254.0.0.0 | 255.0.0.0 Host Addresses are 0. |255.128.0.0 | 255.192.0.0 | If the network section is: 255.224.0.0 | 255.240.0.0...
Page 37 Program Program Name/Description Input Data Default Number System Alarm Report – From Address 90-11-10 Maximum of 255 characters No Setting When Alarm Reports are to be emailed, set this email address for the station sending the report. System Alarm Report – DNS Primary 90-11-11 0.0.0.0 ~ 255.255.255.255 0.0.0.0...
Page 38 Program Program Name/Description Input Data Default Number InMail Setup – Password 47-18-07 Maximum of 48 characters No Setting Set the password for SMTP authentication. InMail Setup – E-mail Address 47-18-08 Maximum of 48 characters No Setting Set the email address for the system. This is the “from address”...
Page 39: Alphanumeric Display
Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled. Default Settings Enabled for all display telephones.
Page 40 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for Maximum of eight digits Multiline Terminal 0 ~ 9, If needed, redefine the service code used to select the language for display multiline terminals.
Page 41: Analog Communications Interface (Aci)
For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV9100 System Hardware Manual for additional details. External Paging An ACI analog port also can be an External Page output. When connected to customer-provided External Paging equipment, the ACI port provides External Paging.
Page 42 Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the UNIVERGE SV9100 System Hardware Manual for installation details. Conditions Contact Centre agents who are logged on can be recorded.
Page 43 Paging circuits on the GCD-CP10. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV9100 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications Relay Contacts...
Page 44 Related Features  Background Music  Contact Centre  Hotline  One-Touch Calling  Paging, External Guide to Feature Programming Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-01 0 = Not set Type (B1) 1 = Multiline Terminal 3 = Bluetooth Cordless Handset Assign or display the current terminal type...
Page 45 Program Program Name/Description Input Data Default Number 14-09-02 Conversation Recording Destination for 0 = Off Trunks – ACI Automatic Recording for 1 = On Incoming Calls Determine if incoming trunk calls should be automatically recorded in the ACI. 15-07-01 Programmable Function Keys Line Key 1 ~ 48 0 ~ 99 (Normal Function Code If required, program an ACI Conversation...
Page 46 Operation To call an ACI software port: Press Speaker. Dial ACI software port extension number. - OR - Dial ACI Department Group extension number. - OR - Press the One-Touch Key for ACI extension or Department Group. After you call an ACI software port: If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.
Page 47: Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV9100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
Page 48 DT330 Compatibility Settings Terminal Lot Number DT-330 ADA-L Unit Switch Settings xxx I Lx or lower xxx I Mx xxxJSx or higher (Version 1.E0 or lower) (Version 8.10) (Version 2.20 or higher) Dip switches 1, 2, 3, 5, 7 ADA Connection for Dip switches 1, 2, 3, 5, 7 Dip switches 1, 2, 3, 5, 7 Recording Only.
Page 49 System Availability Terminals All Multiline Terminals Required Component(s) AP(R)-R AP(A)-R PSA-L ADA-L APR-L Related Features  SV9100 Terminals Guide to Feature Programming Program Program Name/Description Input Data Default Number ETU Setup (LCA PKG Setup) – Transmit 10-03-03 1 ~ 57 (-15.5 +15.5dB) 32 (0dB) Gain Level (S-Level) Customize the transmit and receive levels of...
Page 50 1 = DTMF Select the type of dialing the connected telephone uses. For the UNIVERGE SV9100 Wireless telephones to function correctly, this must be set to 0. If this option is set for DTMF, after an outside call is placed, the system cannot dial any additional digit.
Page 51: Answer Hold
Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06. Conditions When multiple incoming calls activate the Answer Key LED, the LED continues to flash until all calls are answered.
Page 52 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-32 MLT, SLT Answer for Park Hold Maximum of eight digits Assign a key on the multiline terminal or single 0 ~ 9, line telephone for park hold.
Page 53: Answer Key
Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
Page 54 Guide to Feature Programming Program Program Name/Description Input Data Default Number 22-02-01 Incoming Call Trunk Setup Incoming Type for Day/Night Mode (1 ~ 8): Assign the incoming trunk type for each trunk. 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA 3 = DID...
Page 55: Attendant Call Queuing
Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
Page 56 Guide to Feature Programming Program Program Name/Description Input Data Default Number System Numbering – Service Code 11-01-01 Set the system internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk...
Page 57: Automatic Release
Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on Ground Start, DID, ISDN, and Tie Line trunks. Conditions Automatic Release on ISDN trunks is provided by the protocol.
Page 58 Guide to Feature Programming Program Program Name/Description Input Data Default Number Analog Trunk Data Setup – Busy Tone 14-02-09 0 = Disable (No) Detection 1 = Enable (Yes) Enable/Disable Busy Tone Detection. Analog Trunk Data Setup – Loop Start/ 14-02-14 0 = Loop Start (Loop) Ground Start 1 = Ground Start (Ground)
Page 59 Program Program Name/Description Input Data Default Number Call Progress Tone Detector Setup – No Type 1 (DT) – 80-04-04 0 ~ 255 (30 + 30 ~ 7680ms) Tone Time 132 (3990ms) (0 = not detect) Type 2 (BT) – Set No Tone Time. 1 ~ 255 = 60 ~ 7680ms 132 (3990ms) The formula is 30 + 30N.
Page 60: Automatic Route Selection (Ars)
The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV9100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
Page 61 Basic ARS Operation When a user places an outside call, ARS analyzes the digits dialed and assigns one of 2000 Selection Numbers to the call. The Selection Number chosen depends on which digits the user dialed. ARS then checks the time of day, the day of week and the extension ARS Class of Service. Based on these call routing options, ARS selects a trunk group for the call and imposes the Dial Treatment instructions (if any).
Page 62 Program 12-02 for Automatic Night Service Patterns as: Time Program 12-02-01 Program 12-02-02 Program 12-02-03 Pattern No. Start Time End Time Operation Mode 00:00 08:30 2 (Night) 08:30 17:00 1 (Day) 17:00 00:00 2 (Night) Program 12-02 for Automatic Night Service Patterns as: Mode Ext.
Page 63 ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The UNIVERGE SV9100 supports only direct trunk selection for dial 0 (Operator) type calls. If an entry of 911 is programmed in ARS, but ARS is turned off, 911 calls still attempt to route using ARS.
Page 64 Required Component(s) None...
Page 65: Recognize Extension Location When Logging In With Netlink
Recognize Extension Location when Logging in with NetLink Description The SV9100 can recognize each system where the DT700/DT800 extension(s) are connected then provide an Automatic Route Selection (ARS) COS based on the System (System ID) when using NetLink. Conditions This feature requires Netlink to be enabled. This feature is only supported on DT700/DT800 and Softphones.
Page 66 Guide to Feature Programming Automatic Route Selection: Program Program Name/Description Input Data Default Number 11-01-01 System Numbering Set the system internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk...
Page 67 Program Program Name/Description Input Data Default Number Automatic Night Service Patterns –Start 12-02-01 0000 ~ 2359 Time Define the daily pattern of the Automatic Mode Switching. Each Mode Group has 10 patterns. These patterns are used in Programs 12-03 and 12-04. The daily pattern consists of 20 timer settings.
Page 68 Program Program Name/Description Input Data Default Number 12-04-01 Holiday Night Service Switching Days and Months: No Setting Define a yearly schedule of holiday night-switch 0101 ~ 1231 settings. This schedule is used for setting (e.g. 0101 = Jan. 1; 1231 = Dec. special days when the company is expected to be closed, such as national holidays.
Page 69 Program Program Name/Description Input Data Default Number 14-07-01 Trunk Access Map Setup 0 = No access Access Maps Set up the Trunk Access Maps. This sets the 1 = Outgoing access only 1 ~ 400 = Trunk access options for trunks. Ports 1 ~ 400 2 = Incoming access only assigned with...
Page 70 Program Program Name/Description Input Data Default Number Automatic Route Selection Service – 26-01-02 0 ~ 64800 seconds Network Outgoing Inter-Digit ARS Timer With Networking, this timer replaces Program 20-03-04 when determining if all network protocol digits are received. If ARS is enabled at Site B, this timer can be programmed for 5 at Site A.
Page 71 Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS/LCR – Dial 26-02-01 Dial a maximum of 16 digits No Setting (0 ~ 9, * , @) Enter the digits (16 digits maximum: 1 ~ 9, 0 * , @;...
Page 72 Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS – Additional 26-02-03 If Service Type 1 (in 26-02): Data/Service Number Select Trunk Group Number For each Dial Analysis Table (1 ~ 2000), if 0 ~ 100, (Trunk Group Number 0 Service Type 1 was selected in Program = No Route) 26-02-02, enter the trunk group number (0...
Page 73 Program Program Name/Description Input Data Default Number ARS Dial Treatments – Treatment Code 26-03-01 Maximum of 24 characters No Setting Assign the Dial Treatments (1 ~ 15) for automatic ARS dialing translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02.
Page 74 Program Program Name/Description Input Data Default Number System Options for ARS/F-Route – ARS/F- 44-01-01 0 = Not Used Route Time Schedule 1 = Used Select whether the ARS/F-Route feature should use the time schedule (0=not used, 1=used). If this option is set to 0, the F-Route table selected is determined only by the digits dialed without any relation to the day or time of the call.
Page 75 Program Program Name/Description Input Data Default Number Dial Analysis Extension Table – ARS/F- 44-03-02 0 ~ 500 Route Select Table Number (1~250) (ARS/F-Route Table Number) When dialed digits match the setting in With Program 44-01 set to 0, Program 44-03-01, select the ARS/R-Route Program 44-05 is checked.
Page 76 Program Program Name/Description Input Data Default Number ARS/F-Route Table – Gain Table Number for 44-05-06 0 ~ 500 Tandem Connections 0 = No Setting For each ARS/F-Route table (1 ~ 500) assign a priority number (1 ~ 4). Select the gain table number to be used for the tandem call (defined in Program 44-07).
Page 77 Program Program Name/Description Input Data Default Number Gain Table for ARS/F-Route Access – 44-07-01 Set the gain table to be used 1 ~ 63 Incoming Transmit (1 ~ 500). If an extension dials (-15.5 ~ ARS/F-Route number: +15.5dB) The Extension Dial Gain Table is Default = 32 activated, which is assigned in [0dB]...
Page 78 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Detect Level 80-03-01 0 = 0dBm ~ -25dBm Type 1 ~ 5 = 0 Use Items 11 ~ 32 to set the criteria for dial tone 1 = -5dBm ~ -30dBm detection for outgoing ARS calls.
Page 79 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Max. Detect 80-03-04 0 ~ 15 Type 1 ~ 5 = 2 Level (-2dBm) detect level 0: Define the maximum detection level for DTMF 0dBm(0) to -15dBm(15) Tone Receiver. detect level 1: -5dBm(0) to -20dBm(15) detect level 2:...
Page 80 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Backwards 80-03-06 0 ~ 9 Type 1 = 0 Twist Level (1dBm) (1dB ~ 10dB) Define the backwards twist level for DTMF Tone Type 2 = 0 Receiver. (1dBm) Type 3 = 0 (1dBm)
Page 81 Program Program Name/Description Input Data Default Number Automatic Route Selection Service – Class 26-01-06 0 = Disable (Off) of Service Match Access 1 = Enable (On) With the ARS Class of Service Match Access feature, you can determine whether or not the system should allow a call based on the COS assigned to the Dial Analysis Table (Program 26-02).
Page 82 Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS – ARS Service 26-02-02 0 = No Service (Call Restricted) Type 1 = Route to Trunk Group For each Dial Analysis Table (1 ~ 2000), select 2 = Select F-Route Access 0 for no ARS, 1 for Service Type 1 –...
Page 83 Program Program Name/Description Input Data Default Number ARS Dial Treatments – Treatment Code 26-03-01 Maximum of 24 characters No Setting Assign the Dial Treatments (1 ~ 15) for automatic ARS dialing translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02.
Page 84 Program Program Name/Description Input Data Default Number ARS/F-Route Table – Delete Digits 44-05-02 0 ~ 255 For each ARS/F-Route table (1 ~ 500) assign a (255 = Delete All) priority number (1 ~ 4). Enter the number of digits to be deleted (0 ~ 255) from the dialed number.
Page 85 Program Program Name/Description Input Data Default Number ARS/F-Route – Network Specified Parameter 44-05-11 0 ~ 16 Table For each ARS/F-Route table (1 ~ 500) assign the priority (1 ~ 4). Assign the Network Specified Parameter Table (0 ~ 16). NetLink System Property Setting – NetLink 51-01-01 0 ~ 50 System ID...
Page 86: Background Music
Background Music must be assigned in Program 11-11-18. System Availability Terminals All Multiline Terminals Required Component(s) Locally provided Background Music source (i.e., CD player, Radio, NEC Audio Emcee). PGD(2)-U10 ADP if different external MOH and BGM sources are required. Related Features  Music on Hold...
Page 87 Guide to Feature Programming Program Program Name/Description Input Data Default Number Daylight Savings Setup – Daylight Savings 10-24-01 0 = Disable Mode 1 = Enable Enable/Disable the system ability to adjust the time for daylight savings/standard time. BGM Resource Setup – BGM Resource Type 10-38-01 0 = GCD-CP10 (MOH/IN) Configure the Background Music Source input...
Page 88: Barge-In
Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 89 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features  Call Monitoring  Conference  Hold  Intercom  Off-Hook Signaling  Park  Programmable Function Keys...
Page 90 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-08 MLT, SLT Barge-In Maximum of eight digits Determine what the service code should be for 0 ~ 9, an internal party to use the Barge-In feature. Single Digit Service Code Setup –...
Page 91 Program Program Name/Description Input Data Default Number 20-13-17 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Barge-In Tone/Display (Intrusion 1 = On Tone) Turn Off or On the Barge-In (Intrusion) Tone. If disabled, this also turns off the Barge-In display at the called extension.
Page 92 The following steps are not available for DISA or Tie Line trunks: Dial the extension number of the busy internal party. Dial the single digit service code or the service code 810. To Barge-In to a Conference Call: Pick up the handset or press Speaker and dial the service code (default = 810). ...
Page 93: Battery Backup - System Memory
Battery Backup - System Memory Description The battery on the GCD-CP10 retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the GCD-CP10 encounters a power loss. With a fully charged battery, the settings are retained for approximately three years. The system programmed memory (Customer Database) is stored in Nonvolatile Memory and can be erased only by performing a First Initialization.
Page 94 None Related Features  Battery Backup - System Power Guide to Feature Programming Program Program Name/Description Input Data Default Number 90-03-01 Save Data Dial 1 + Press Hold No Setting Save the programmed data on the SRAM and Flash ROM to the 16MB/32MB ATA removable Compact Flash memory card.
Page 95: Battery Backup - System Power
The GCD-CP10 is equipped with batteries for system battery backup. An External Battery Pack can be connected to the system to provide extended time during a commercial power outage. Refer to the UNIVERGE SV9100 System Hardware Manual for additional details. Default Settings None...
Page 96: Callback
Callback When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle. The system processes Callback requests as follows: Caller at extension A leaves a Callback at extension B.
Page 97 System Availability Terminals All Terminals Required Component(s) None Related Features  Call Waiting/Camp-On)  Programmable Function Keys Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-05 MLT, SLT Cancel Camp-On 0 ~ 9, Maximum of eight If required, redefine the service code used...
Page 98 Operation To place a Callback: Call unavailable (busy or unanswered) extension. Dial or press the Callback key (Program 15-07 or SC 851: 35). Hang up. Lift the handset when busy extension calls you back.  If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses their telephone for the first time.
Page 99: Caller Id Call Return
Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
Page 100 To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. On the UM8000 Mail, the Return Call parameter must be entered on the Integration Options line of System/Switch/Switch Information Screen to enable this voice mail feature.
Page 101 Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Caller 14-01-22 Trunks 1 ~ 400 ID to Voice Mail 0 = Disable Enable/Disable the system ability 1 = Enable to send the Caller ID digits to voice mail.
Page 102: Caller Id
Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line. On the GCD-CP10 for Caller ID (also used for DTMF receivers and Call Progress Tone Detection) 32 resources are available.
Page 103 Add Trunk Access Code to Caller ID with Wireless DECT (SIP) – Phones UNIVERGE SV9100 SIP DECT Phones on the UNIVERGE SV9100 can hold incoming call history. This history is created based on the Caller ID information element contained in the call Setup message which is transmitted from the UNIVERGE SV9100.
Page 104 1 on the digits dialed string. Caller ID Sender Queuing Added The UNIVERGE SV9100 system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.
Page 105 answering the call by pressing the line key if Automatic Handsfree in Program 15-02-08 is set to 0 (Pre-select). Caller ID information outputs on the SMDR report. ANI/DNIS can use the Caller ID tables for routing. The system can send Caller ID digits to the voice mail if allowed in Program 14-02-10. When more than 20 characters are set in Program 20-20: Message Setup for Non-Caller ID Data, either the first or last character is missing (based on the entry in Program 20-19-01).
Page 106 System Availability Terminals All Multiline Terminals Required Component(s) GCD-4COTA with GPZ-4COTE Daughter Board GCD-2BRIA with GPZ-2BRIA Daughter Board GCD-PRTA Related Features  Automatic Route Selection (ARS)  Call Arrival (CAR) Keys  Caller ID Call Return  Conference, Voice Call/Privacy Release ...
Page 107 Guide to Feature Programming Program Program Name/Description Input Data Default Number Location Setup – Area Code 10-02-04 No Setting Dial (maximum of eight digits) 0 ~ 9, Enter the local area code. Location Setup – Trunk Access Code 10-02-05 Dial (maximum of eight digits) No Setting 0 ~ 9, Enter the trunk access code digits required to...
Page 108 Program Program Name/Description Input Data Default Number Speed Dialing Number and Name – Large 13-04-13 1 = Not used No Setting LED Illumination Setup by (CID) 2 = Red Define the color the large LED will blink when 3 = Green Incoming call with matching Caller ID is 4 = Blue received.
Page 109 Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-15 0 = Disable Storage of Caller ID for Answered Call 1 = Enable Enable (1) or Disable (0) ability of extension to store Caller ID for answered calls. Multiline Telephone Basic Data Setup –...
Page 110 Program Program Name/Description Input Data Default Number 20-08-15 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Block Outgoing Caller ID 1 = On Turn Off or On a user Class of Service from automatically blocking outgoing Caller ID information when a call is placed.
Page 111 Program Program Name/Description Input Data Default Number Message Setup for Non-Caller ID Data – 20-20-01 24 Alphanumeric Characters PRIVATE Private Call Enter the text to be displayed for Caller ID when a user receives a call which is classified as a private call.
Page 112 Operation Storing a Number To store a Caller ID number in an Speed Dial bin: With a multiline terminal idle, the display shows: 1-01 FRI 09:00AM STA 301  LIST DIR VMsg Press the LIST Softkey. - OR - Press the Left Cursor Key twice and skip step 3. The display shows: LIST MENU Redial CID Press the CID Softkey (Caller ID).
Page 113 ABB XXXX: xxxxxxxxxxxxx  If all Speed Dial bins are used, the display shows TABLE IS FULL. Press HOLD. The display shows: ABB XXXX Enter the name to be associated with the stored number. Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters Æ...
Page 114 To store a Caller ID number in a One-Touch key: With a telephone idle, the display shows: 1-01 FRI 09:00AM STA 301  LIST DIR VMsg Press the LIST Softkey. - OR - Press the Left Cursor Key twice and skip step 3. The display shows: LIST MENU Redial CID...
Page 115  If all One-Touch keys are used, the display shows TABLE IS FULL. Press Hold. The display shows: Enter the name to be associated with the stored number. Refer to Table for Keys for Entering Names Press Hold. The display shows: KEY PROG Press Speaker.
Page 116 Checking your Answered/Unanswered Caller ID Calls: To review the last 50 outside calls your extension received: At a display multiline terminal, press the LIST Softkey. - OR - Press the Left Cursor Key twice and skip step 2. Press CID. The first row of your display shows the Caller ID number.
Page 117: Caller Id – Flexible Ringing
Caller ID – Flexible Ringing Description The Caller ID – Flexible Ringing feature provides several different options for rerouting calls based on the Caller ID received. Reject/Reroute “Private” Caller ID Calls When an analog or ISDN trunk call is received with “Private” Caller ID information, the SV9100 can reject the call by playing a VRS message or it can route the call to an alternative extension or incoming ring group programmed in Program 22-18-01.
Page 118 Program 13-04-05: 2 (tone pattern 2) Conditions Caller ID Matching. The UNIVERGE SV9100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. The Speed Dial table is searched from the starting number and the first match result is used.
Page 119 Caller ID Matching Rule: The system compares the Caller ID and programmed Speed Dial with these rules below. Caller ID Matching Rule Caller ID Speed Dial Result 2142622000 2142622000 Matched 2142622000 21426220009 Matched 2142622000 Matched 2622000 2142622000 Unmatched 2142622000 2622000 Unmatched The Speed Dial table is searched from the starting number and the first match result is used.
Page 120 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-32 Service Code Setup (for System MLT, SLT No Setting Administrator) – Set Private Call Refuse 0 ~ 9, Maximum of eight Enable/Disable the Private Call Refuse (trunks) digits which are set in Program 14-01-27.
Page 121 Program Program Name/Description Input Data Default Number Speed Dialing Number and Name – Transfer 13-04-04 If Transfer mode is (Refer to No Setting Destination Number 13-04-03): When the incoming caller ID matches the 1 = Internal Dial Mode number programmed in the speed dial bin, this 1 ~ 9, 0, , P, R, @ setting determines the destination of the call.
Page 122 The Caller ID – Flexible Ringing Flowchart below helps define programming: Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27: 1 And refuse mode is? Play VRS Message Search PRG 13-04-01 PRG 40-10-07 Data unmatched...
Page 123 PRG 14-01-27: 1 And refuse mode is? Reason of No Caller ID? Anything Else Private PRG 22-18-01 Play VRS Message PRG 40-10-07 Ring the extension Ring the incoming Disconnect the call Follow PRG 22-02-01 number ring group Operation None...
Page 124: Caller Id – Memo Display Function
Caller ID – Memo Display Function Description The SV9100 can display up to 28 Characters per line and up to three lines of information for a total of 84 characters (Maximum 28 digits x 3 lines). If needed, the system can be set to use any one of three available display lines.
Page 125 Required Component(s) GCD-4COTA with GPZ-4COTE Daughter Board GCD-2BRIA with GPZ-2BRIA Daughter Board GCD-PRTA Related Features  Automatic Route Selection (ARS)  Call Arrival (CAR) Keys  Caller ID Call Return  Conference, Voice Call/Privacy Release  Park  Speed Dial – System/Group/Station ...
Page 126 Guide to Feature Programming Program Program Name/Description Input Data Default Number Speed Dialing Option Setup – Number of 13-01-03 0 ~ 10000 1000 Common Speed Dialing Bins 0 = No Common Speed Dialing Designate the bins the system uses for System Speed Dialing.
Page 127: Call Appearance (Cap) Keys
Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
Page 128 incoming call rings the trunk line key and when answered, the trunk line keys lights, not the CAP Key. When you access the trunk for an outgoing call, the Trunk line key lights, not the Call Appearance (CAP) Key. CAP keys can only be assigned or used if Program 20-02-23 is set to Original (0). A system can have only CAP keys or Loops keys.
Page 129 Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default) System Options for Multiline Telephones –...
Page 130 Program Program Name/Description Input Data Default Number System Options for Hold – Exclusive Hold 24-01-03 0 ~ 64800 seconds Recall Time A call left on Exclusive Hold recalls the extension that placed it on Hold after this time. System Options for Hold – Exclusive Hold 24-01-04 0 ~ 64800 seconds Recall Callback Time...
Page 131: Call Arrival (Car) Keys
Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations. Call Arrival Keys are busy only when ringing and are not used during talking. Call Arrival Keys are shared with the Virtual Extensions (VE).
Page 132 Guide to Feature Programming Program Program Name/Description Input Data Default Number System Numbering – Service Code 11-01-01 Set the system internal (Intercom) numbering plan. The Set system numbering plan. numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk...
Page 133 Program Program Name/Description Input Data Default Number Basic Extension Data Setup – Restriction for 15-01-05 0 = No Outgoing Disable on Incoming Line 1 = Yes Enable (1)/Disable (0) supervised dial detection for an extension. Multiline Telephone Basic Data Setup – 15-02-07 0 = Hold Automatic Hold for CO Lines...
Page 134 Program Program Name/Description Input Data Default Number 15-10-01 Incoming Virtual Extension Ring Tone Order 0 = Tone Pattern 1 Order 1 Pattern Setup 0 = Pattern 1 1 = Tone Pattern 2 When two or more virtual extensions are set on Order 2 Pattern 2 = Tone Pattern 3 a function key on the telephone, and the tone...
Page 135 Program Program Name/Description Input Data Default Number Class of Service Options (Answer Service) – 20-10-08 0 = Off COS 1 ~ 15 = 1 Virtual Extension Off-Hook Answer 1 = On Turn Off or On an extension ability to answer an incoming call on a Call Arrival (CAR)/ Secondary Incoming Extension (SIE)/ Virtual Extension simply by lifting the handset.
Page 136 To program a Call Arrival (CAR) Key on a telephone: Press Speaker. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold once for Immediate Ring ...
Page 137: Call Duration Timer
Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
Page 138 Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to Class of Service of Extensions All other extensions.
Page 139: Call Forwarding
Call Forwarding Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user’s calls are covered when they are away from their work area. The types of Call Forwarding are: Call Forwarding when Busy or Unanswered Calls to the extension forward when busy or unanswered.
Page 140 Ring Groups do not follow Call Forwarding. Call Forward Split does not allow for Call Forward with Follow Me. If Call Forwarding off premise, a trunk access code must be included in the forwarding number. Call Forward with Follow Me allows for a single station to set follow me for multiple stations. When canceling Call Forward with Follow Me, the use must specify the station to cancel or cancel all.
Page 141 all Call Forwarding is cancelled.  Any settings in Programs 24-09-04 and 24-09-05, copies the information to Programs 24-09-02 and 24-09-03 and is changed to Call Forwarding Busy/No Answer. When the following are done in sequence, Call Forwarding Busy is set to extension Call Forwarding Immediate is set on extension Call Forwarding Immediate is cancelled on extension then,...
Page 142 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-06 Service Code Setup (for System Administrator) – Setting the Automatic 0 ~ 9, Maximum of eight Transfer for Each Trunk Line digits Set the service code for setting automatic transfer for each trunk line.
Page 143 Program Program Name/Description Input Data Default Number 11-11-45 Service Code Setup (for Setup/Entry MLT, SLT No Setting Operation) – Set/Cancel Call Forward All 0 ~ 9, Maximum of eight (Split) digits Set or Cancel the call forward all split. 11-11-46 Service Code Setup (for Setup/Entry MLT, SLT No Setting...
Page 144 Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default) 20-06-01 Class of Service for Extensions...
Page 145 Program Program Name/Description Input Data Default Number 20-11-05 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Call Forwarding with Follow Me 1 = On Turn Off or On an extension user ability to set Call Forward with Follow Me.
Page 146 Program Program Name/Description Input Data Default Number Call Forward Split Settings – Intercom Call Maximum of 24 digits (0 ~ 9, 24-09-03 No Setting Forwarding Destination for Both ring, All , @, P, R) Call, No Answer @ = Wait for Answer Assign Intercom Call Forwarding Destination Supervision - ISDN trunks only for ring, all call and no answer.
Page 147 Operation To set Call Forward – Immediate at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Immediate Service Code (default: 841). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (Program 15-07-01, 10 or SC 851, Key Code 10) Dial 1 (Set).
Page 148 - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program 15-07-01, 13 or SC 851, Key Code 13) Dial 0 (Cancel). Press Speaker or hang up.  The Call Forwarding Programmable Function Key turns off. To set Call Forward –...
Page 149 To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 846). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program 15-07-01, 10 or SC 851, Key Code 15) Dial 1 (Set).
Page 150 To cancel Call Forward Immediate for any Extension: Pick up the handset or press Speaker. Dial the Call Forward Immediate for any Extension to Destination Service Code (default: 890). Dial 0 (Cancel). Dial the station number which is forwarded. Press Speaker or hang up. To set Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker.
Page 151 To cancel Call Forward – Immediate at a forwarding station: Press the idle Virtual Extension key. Dial the Call Forward – Immediate Service Code (default: 841). Dial 0 (Cancel). Press Speaker or hang up. To set Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key.
Page 152: Call Forwarding With Follow Me
Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 153 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-07 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Call Forwarding – Follow Me 0 ~ 9, Maximum of eight Assign the service code of Call Forward Follow digits 15-07-01 Programmable Function Keys...
Page 154 To cancel Call Forward Follow Me from your own multiline terminal: At your multiline terminal, press Speaker and dial Service Code (846, Program 11-11-07). - OR - Press the Call Forward Follow Me key (Program 15-07-01 or SC 851: Code 15). Dial 0 to cancel.
Page 155: Call Forwarding, Off-Premise
Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any telephone number the user enters, such as a mobile phone, home office, hotel or meeting room.
Page 156 When a station is in DND and any Call Forwarding Off Premise is set, the call forwards immediately. Call Forwarding, Off-Premise is not supported when using Alternate Trunk Group Routing. Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features ...
Page 157 Guide to Feature Programming Program Program Name/Description Input Data Default Number 10-09-01 DTMF and Dial Tone Circuit Setup 0 = Common Use Circuit/Resource 01 ~ 08 = 1 Allocate the circuits on the GCD-CP10 ETUs 1 = Extension Only (Extensions) for either DTMF receiving or dial tone detection.
Page 158 Program Program Name/Description Input Data Default Number 11-11-45 Service Code Setup (for Setup/Entry MLT, SLT No Setting Operation) – Set/Cancel Call Forward All 0 ~ 9, Maximum of eight (Split) digits Assign the Call Forward All Split Service Code. 11-11-46 Service Code Setup (for Setup/Entry MLT, SLT No Setting...
Page 159 Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default) 20-06-01 Class of Service for Extensions...
Page 160 Program Program Name/Description Input Data Default Number 21-03-01 Trunk Group Routing for Trunks Day Night/Mode: 1 ~ 8 Used to set the Trunk Route Table for 0 ~ 100 Automatic External Call Forward. (0 = No setting) System Options for Transfer – Trunk-to- 24-02-07 0 ~ 64800 seconds 1800...
Page 161 Program Program Name/Description Input Data Default Number Call Forward Split Settings – Call Maximum of 24 digits (0 ~ 9, 24-09-06 No Setting Forwarding Destination for CTX/PBX for All , @, P, R) Call, No Answer @ = Wait for Answer Assign Call Forwarding destination numbers for Supervision - ISDN trunks only CTX/PBX for all call and no answer.
Page 162 Program Program Name/Description Input Data Default Number Speed Dialing Option Setup – Speed Dialing 13-01-01 0 = Trunk Outgoing Mode Auto Outgoing Call Mode 1 = Intercom Outgoing Mode Determine if dialing an Speed Dialing number will dial an outside number (seizing a trunk as assigned in Program 13-05) or an Intercom number (0 = Trunk Dialing Mode, 1 = Extension Dialing Mode).
Page 163 Program Program Name/Description Input Data Default Number System Options for Transfer – No Answer 24-02-12 0 ~ 64800 seconds Trunk-to-Trunk Transfer Define the time that elapses before the automatic Trunk-to-Trunk Transfer is performed. 24-04-01 Automatic Trunk-to-Trunk Transfer Target 0 ~ 9999 9999 Setup Assign the Speed Dialing number bin...
Page 164 Program Program Name/Description Input Data Default Number Speed Dialing Number and Name – Speed Maximum of 24 digits (0 ~ 9, 13-04-01 No Setting Dialing Data , @, P, R) Enter the Common and Group Speed Dialing @ = Wait for Answer numbers and names which are to be used for Supervision - ISDN trunks only Trunk-to-Trunk Forwarding.
Page 165 Program Program Name/Description Input Data Default Number 20-11-17 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Department Group Trunk-to- 1 = On Trunk Transfer (Each Telephone Group Transfer) Turn On or Off an extension in a Department Group ability to use the Trunk-to-Trunk Forwarding service codes.
Page 166 Operation To activate Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Service Code. - OR - At a multiline terminal only, press the Call Forwarding Programmable Function keys (Program 15-07-01, Program 15-07-10~Program 15-07-15 or SC 851 Key Code 10~15).
Page 167 To cancel Call Forwarding Off-Premise Split: At the multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel).  If Internal and External are set both are canceled. ...
Page 168 To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 822. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 851, code 54). - OR - At the single line telephone, lift the handset + dial 822.
Page 169 Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward. Lift the handset. Dial 833. Dial trunk port number to be used (001~400). Press Speaker to hang up.
Page 170 Method 2 (follows the pre-defined destination in Program 24-05-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward. Lift the handset. Dial 702. Dial the Department Group number (01~64) to be defined. Press Speaker to hang up.
Page 171: Call Forwarding/Do Not Disturb Override
Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions None Default Settings Disabled System Availability Terminals...
Page 172 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-01 MLT, SLT Bypass Call 0 ~ 9, Maximum of eight Customize the Service Code which is to be digits used for Call Forwarding/DND Override. Single Digit Service Code Setup –...
Page 173: Call Monitoring
Call Monitoring Description Call Monitoring allows selected multiline terminal users to monitor another user’s conversation without participating. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party. The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws.
Page 174 While being monitored, an extension cannot receive Voice Over. When a monitored extension places a call on hold, Call Monitor is automatically finished. With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by the originator of the outside call, but only the outside caller is placed in park.
Page 175 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-08 MLT, SLT Barge-In 0 ~ 9, Maximum of eight Determine what the service code should be for digits an internal party to use the Barge-In feature. Single Digit Service Code Setup –...
Page 176 Program Program Name/Description Input Data Default Number 20-13-16 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Barge-In, Receive 1 = On Turn Off or On an extension user ability to Barge-In at the receiving extension (i.e., Barge-In receive).
Page 177 Operation The call must be set up for about 10 seconds before it can be Monitored. Listen for busy/ring or busy tone. To Call Monitor after calling a busy extension: Call a busy extension. Press the Barge-In key (Program 15-07 or SC 851: 34). - OR - The following steps are not available for DISA or Tie Line trunks.
Page 178: Call Redirect
Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 179 Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default)
Page 180: Call Waiting/Camp-On
Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.
Page 181 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-23 Service Code Setup (for Setup/Entry Operation) – Second Call for DID/DISA/DIL 0 ~ 9, Maximum of eight This service code enables Second Call to each digits extension when Program 20-09-01 (Second Call) is set to 0 (disable).
Page 182 Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – Hold 15-02-06 0 = Normal (Common) Key Operating Mode 1 = Exclusive Hold Set the function of the Multiline Hold key. Hold can activate normal Hold or Exclusive Hold. Multiline Telephone Basic Data Setup –...
Page 183 Program Program Name/Description Input Data Default Number 20-09-01 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Second Call for DID/DISA/DDI/ 1 = On DIL/ E&M Override Turn Off or On an extension ability to receive a second call from a DID, DISA, DIL, or tie line caller.
Page 184 Operation To Camp-On a busy extension: Call the busy extension. Dial or press the Camp-On key (Program 15-07 or SC 851: 35). Do not hang up.  To camp-on to a trunk, refer to Trunk Queuing/Camp-On. To cancel a Camp-On request: Hang up.
Page 185: Central Office Calls, Answering
Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 400 trunks are available. For additional information on making trunks ring, refer to Ring Groups.
Page 186 After successful measurement, the option to copy the same settings to all analog trunks is shown. Side Tone Auto Setup is only available when the system is in an idle condition. Conditions The incoming ring group assignment programmed in Program 41-03-01 overrides the setting in Program 22-05-01.
Page 187 Related Features  Call Forwarding  Contact Centre  Directed Call Pickup  Direct Inward Dialing (DID)  Direct Inward Line (DIL)  Direct Inward System Access (DISA)  Do Not Disturb  Group Call Pickup  ISDN Compatibility  Line Preference ...
Page 188 Program Program Name/Description Input Data Default Number 11-11-21 Service Code Setup (for Setup/Entry Operation) – Check Incoming Ring Tones 0 ~ 9, Maximum of eight Check incoming ring tones used for registration digits and setup. Service Code Setup (for Service Access) – 11-12-30 MLT, SLT Specified Trunk Answer...
Page 189 Program Program Name/Description Input Data Default Number Basic Extension Data Setup – Restriction for 15-01-05 0 = No Outgoing Disable on Incoming Line 1 = Yes Enable (1)/Disable (0) supervised dial detection for an extension. Multiline Telephone Basic Data Setup – 15-02-01 0 = Japanese Display Language Selection...
Page 190 Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default) DESI-less Page Setup –...
Page 191 Program Program Name/Description Input Data Default Number 20-13-13 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Continued Dialing (DTMF) Signal 1 = On on ICM Call Turn Off or On an extension user ability to use Continued Dialing, which allows DTMF signal sending while talking on extension.
Page 192 Program Program Name/Description Input Data Default Number System Options for Incoming Calls – DIL No 22-01-04 0 ~ 64800 seconds Answer Recall Time 0 = No Overflow A DIL that rings its programmed destination longer than this interval diverts to the DIL No Answer Ring Group (set in Program 22-08).
Page 193 Program Program Name/Description Input Data Default Number 22-06-01 Normal Incoming Ring Mode 0 = No Ring Indicate whether the trunks in the Ring Group 1 = Ring assigned in Program 22-04-01 should ring or not ring. 22-07-01 DIL Assignment Day/Night Modes (1 ~ 8): No Setting Assign the destination extension for each DIL Extension Number (maximum of...
Page 194 Operation To answer an incoming trunk call: Lift the handset. To use Universal Answer to answer a call ringing over the Paging system: Go off-hook.  Depending on system programming, this may answer the call and you can skip Step 2. Dial ...
Page 195: Central Office Calls, Placing
Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call the user can: Press Line Keys Press a Trunk Group Key Press a Trunk Group Routing (dial 9) Key...
Page 196 Conditions If the trunk name seize display is enabled in programming, the Call Timer starts automatically after the user places a trunk call. Disabling the trunk name seize display also disables the Call Timer. The system can automatically select the correct line to use based on the number dialed and the time.
Page 197 Related Features  Alphanumeric Display  Automatic Route Selection (ARS)  Call Appearance (CAP) Keys  Code Restriction  Dial Tone Detection  Handsfree Answerback/Forced Intercom Ringing  Long Conversation Cutoff  Microphone Cutoff  Programmable Function Keys  Trunk Groups ...
Page 198 Program Program Name/Description Input Data Default Number 11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for 0 ~ 9, Maximum of eight Multiline Terminal digits Select the service code which can be used at an extension to change the displayed language on a multiline terminal display.
Page 199 Program Program Name/Description Input Data Default Number Analog Trunk Data Setup – Loop Start/ 14-02-14 0 = Disable Ground Start 1 = Enable Select Loop start or Ground start for the trunk. Trunk Group – Trunk Group Number 14-05-01 Trunk Port 1 ~ 400 = Default = Trunks Priority 1 ~ 400 1 ~ 400 assigned...
Page 200 Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-08 0 = Preselect Automatic Handsfree 1 = One-Touch (Automatic Set whether pressing a key accesses a Handsfree) One-Touch Key or Preselects the key. Single Line Telephone Basic Data Setup – 15-03-03 0 = Normal Terminal Type...
Page 201 Program Program Name/Description Input Data Default Number System Options for Outgoing Calls – 21-01-16 0 ~ 64800 seconds Supervise Dial Detection Timer With the Outgoing Disable on Incoming Line feature, if dial tone is not detected after the extension answers an incoming line, the system determines the call is unable to complete and releases the DTMF receiver.
Page 202 Operation To place a call over a trunk group: Go off-hook. Dial 804. Dial trunk group number (001~100). Dial the number. - OR - At the multiline terminal, press the trunk group key (Program 15-07-01 or SC 851: 02 + group).
Page 203: Class Of Service
Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes. This lets you program a different set of dialing options for daytime operation, nighttime operation and even during lunch breaks.
Page 204 Default Settings The attendant (extension 101) has Class of Service 15 in all Night Service modes. All other extensions have Class of Service 1 in all Night Service modes. If changing Class of Service via Service Code: An extension can use Service Code 777 to change another extension Class of Service (Program 20-13-28 = 1).
Page 205 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-24 Service Code Setup (for Setup/Entry Operation) – Change Station Class of 0 ~ 9, Maximum of eight Service digits If required, change the Service Code a user dials to change an extension Class of Service. 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8...
Page 206 Program Program Name/Description Input Data Default Number 20-07-11 Class of Service Options (Administrator 0 = Off COS 1 ~ 14 = 0 Level) – Forced Trunk Disconnect (analog 1 = On COS 15 = 1 trunk only) Turn Off or On an extension user ability to use Forced Trunk Disconnect.
Page 207 Program Program Name/Description Input Data Default Number 20-07-23 Class of Service Options (Administrator 0 = Off COS 1 ~ 15 = 0 Level) – CO Message Waiting Indication 1 = On Callback Number Programming Enable (1)/Disable (0) an extension ability to receive CO Message Waiting Indication.
Page 208 Program Program Name/Description Input Data Default Number 20-08-06 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Toll Restriction Override 1 = On Turn Off or On Toll Restricting Override (Service Code 663). 20-08-07 Class of Service Options (Outgoing Call 0 = Off...
Page 209 Program Program Name/Description Input Data Default Number 20-08-15 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Block Outgoing Caller ID 1 = On Turn Off or On a user Class of Service from automatically blocking outgoing Caller ID information when a call is placed.
Page 210 Program Program Name/Description Input Data Default Number 20-08-24 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Display Indication for Emergency 1 = On Call by Remote Inspection Enable(1) or Disable(0) an extension’s ability to display indication for emergency call by remote inspection.
Page 211 Program Program Name/Description Input Data Default Number 20-09-07 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Call Queuing 1 = On Turn Off or On an extension user ability to have calls queued if a call rings the extension when it is busy.
Page 212 Program Program Name/Description Input Data Default Number Class of Service Options (Answer Service) – 20-10-08 0 = Off COS 1 ~ 15 = 1 Virtual Extension Off-Hook Answer 1 = On Turn Off or On an extension user ability to answer an incoming call on a Call Arrival (CAR)/Secondary Incoming Extension (SIE)/ Virtual Extension simply by lifting the handset.
Page 213 Program Program Name/Description Input Data Default Number 20-11-09 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Group Hold Initiate 1 = On Turn Off or On an extension ability to initiate a Group Hold.
Page 214 Program Program Name/Description Input Data Default Number 20-11-18 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 0 Service) – No Recall 1 = On Allow (0)/Deny (1) answered Transferred calls from recalling the originating extension. 20-11-19 Class of Service Options (Hold/Transfer 0 = Off...
Page 215 Program Program Name/Description Input Data Default Number 20-11-28 Class of Service Options (Hold/Transfer 0 = Normal COS 1 ~ 15 = 0 Service) – Both Ring Enhancement 1 = Enhanced 0 = Normal (default) rings on other extension when the other paired extension is busy (not idle).
Page 216 Program Program Name/Description Input Data Default Number 20-13-06 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Automatic Off-Hook Signaling 1 = On (Automatic Override) Allow a busy extension user to Manually (0) or Automatically (1) receive off-hook signals.
Page 217 Program Program Name/Description Input Data Default Number 20-13-15 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Barge-In, Initiate 1 = On Turn Off or On an extension user ability to barge-in on other's calls. 20-13-16 Class of Service Options (Supplementary 0 = Off...
Page 218 Program Program Name/Description Input Data Default Number 20-13-24 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Privacy Release by Pressing Line 1 = On Turn Off or On a user ability to press a line key to barge into an outside call.
Page 219 Program Program Name/Description Input Data Default Number 20-13-35 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Block Camp-On 1 = On Turn Off or On an extension user ability to block callers from dialing to camp-on. 20-13-36 Class of Service Options (Supplementary 0 = Off...
Page 220 Program Program Name/Description Input Data Default Number 20-13-47 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Station Number Display 1 = On Determine if a station Number is displayed (On) or not displayed (Off) in the LCD when the phone is idle.
Page 221 Program Program Name/Description Input Data Default Number Class of Service Options for DISA/E&M – 20-14-02 0 = Off COS 1 ~ 15 = 1 Trunk Group Routing/ARS Access 1 = On Enable/Disable a DISA or tie trunk caller ability to dial 9 for Trunk Group Routing or Automatic Route Selection (ARS).
Page 222 Operation To change an extension Class of Service (via Service Code 677): Press Speaker. Dial 677. Dial the extension number you want to change.  You see: MODE1:nn Press Hold to leave the current value unchanged. The extension you dial may be set to block your attempt to change their Class of Service. Enter the Day 1 Mode Class of Service for the extension you selected in step 3 and press Hold.
Page 223: Clock/Calendar Display
Clock/Calendar Display Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording Class of Service (Class) System Reports Direct Inward Lines Toll Restriction (Class) Display Telephones Trunk Group Routing Night Service (Automatic) Voice Mail Programmable Trunk Parameters Voice Response System Ring Groups...
Page 224 System Availability Terminals All Multiline Terminals with Display Required Component(s) None Related Features  Class of Service  Night Service  Single Line Telephones, Analog 500/2500 Sets  InMail  Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name/Description Input Data Default Number...
Page 225 Program Program Name/Description Input Data Default Number Time and Date – Hour 10-01-05 00 ~ 23 No Setting Enter two digits (00 ~ 23) for the hour. Time and Date – Minute 10-01-06 00 ~ 59 No Setting Enter two digits (00 ~ 59) for the minutes. Time and Date –...
Page 226 Program Program Name/Description Input Data Default Number System Options for Multiline Telephones – 20-02-07 1 ~ 8 Time and Date Display Mode Type 1 = (12 hour) Select the display mode (type 1 ~ 8) for Time 10 MAR TUE 3:15PM and Date (i.e., time and date format).
Page 227: Code Restriction
Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 960 extensions Conditions If a Code Restriction Class has the same entries in both a permit and restriction table, the...
Page 228 (permitted) telephone numbers. Use this table when you want to restrict most calls. To allow all users to dial only area code 203, for example, enter 1203 in the Permit Code Table. 1 + 203 + NNX + nnnn are the only numbers users can dial. (If the same Code Restriction Class has both Permit and Restrict Code Tables, the system restricts calls that you enter only in the Restrict Code Table.
Page 229 Tie Line Code Restriction Enhanced 34-01-05: E&M Tie Line Basic Setup – System Code Restriction, if In Program this option is 21-05-13: Code Restriction Class – set to 0, the system follows the setting in Program to determine whether or not the Code restriction setting in Restriction of Tie Line Calls Program 34-08 is to be followed.
Page 230 Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Toll Restriction 14-01-08 0 = Restriction Disabled (No) For each trunk, enter 1 to Enable Toll 1 = Restriction Enabled (Yes) Restriction; enter 0 to Disable Code Restriction. Multiline Telephone Basic Data Setup –...
Page 231 Program Program Name/Description Input Data Default Number System Options for Outgoing Calls – 21-01-17 Digits 1 ~ 9 Restriction Digit in Outgoing Disable on Incoming Line With the Outgoing Disable on Incoming Line feature, determine the number of digits to be dialed before the call should be disconnected.
Page 232 Program Program Name/Description Input Data Default Number Toll Restriction Class – Restriction for 21-05-10 0 = Does Not Restrict Group Speed Dials 1 = Following Restriction Check For the Toll Restriction Class you select, Enable (1) or Disable (0) Code Restriction for Group Speed Dialing numbers.
Page 233 Program Program Name/Description Input Data Default Number Toll Restriction Table Data Setup – Permit 21-06-06 Dial (maximum of 12 digits) Table 1 ~ 4 = No Code Table Setting Program codes into the Permit Code Tables. Toll Restriction Table Data Setup – Deny 21-06-07 Dial (maximum of 12 digits) Table 1 ~ 4 = No...
Page 234: Code Restriction Override
Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.
Page 235 Program Program Name/Description Input Data Default Number 11-11-34 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Temporary Toll Restriction 0 ~ 9, Maximum of eight Override digits If required, change the service code (775) for Temporary Toll Restriction Override. 11-11-36 Service Code Setup (for Setup/Entry MLT, SLT...
Page 236 Program Program Name/Description Input Data Default Number SMDR Output Options – Toll Restricted Call 35-02-01 0 = Not Displayed SMDR can include or exclude calls blocked by 1 = Displayed Toll Restriction. SMDR Output Options – PBX Calls 35-02-02 0 = Not Displayed When the system is behind a PBX, SMDR can 1 = Displayed include all calls or just calls dialed using the...
Page 237 Program Program Name/Description Input Data Default Number SMDR Output Options – CLI Output When 35-02-13 0 = Not Displayed DID to Trunk 1 = Displayed Determine if the CLI output should be displayed for DID. SMDR Output Options – Date 35-02-14 0 = Not Displayed Determine whether the date should be...
Page 238 Walking Code Restriction 663?
Page 239 Temporary Code Restriction Override service code be changed 775?
Page 240 Operation To temporarily override a restricted extension Code Restriction: You can override restriction for only one call at a time. At the multiline terminal, press Speaker. - OR - At single line telephone, lift the handset. Dial 875. Dial the 4-digit Code Restriction Override code. ...
Page 241: Code Restriction, Dial Block
Code Restriction, Dial Block Description Code Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. A user must enter a 4-digit personal code to enable/disable this feature.
Page 242 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-17 Service Code Setup (for System Administration) – Dial Block by Supervisor 0 ~ 9, Maximum of eight Assign a service code used by the supervisor to digits set Dial Block for another extension. 11-11-33 Service Code Setup (for Setup/Entry MLT, SLT...
Page 243 Dial the 4-digit Dial Block Code (as set in programming). Dial 1.  Confirmation tone is heard. Press Speaker or replace the handset to hang up. To release Dial Block: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 700.
Page 244: Conference
Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The GCD-CP10 provides 64 (96 when the analog modem function is not used) conference ports, to allow any number of internal or external parties to be conferenced together for a limit of 32 parties.
Page 245 Set up a Conference with a co-worker in your immediate work area. DISA and Tie Line users may use the Barge-In feature on a Conference call if they know the service code and are permitted in their DISA/Tie Line Class of Service. Meet Me Conference lets an extension user set up a Conference via Paging.
Page 246 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-08 MLT, SLT Barge-In 0 ~ 9, Maximum of eight Determine what the service code should be for digits an internal party to use the Barge-In feature. Service Code Setup (for Service Access) –...
Page 247 Program Program Name/Description Input Data Default Number 20-11-21 Class of Service Options (Hold/Transfer 0 = Allow COS 1 ~ 15 = 0 Service) – Restriction for Tandem Trunking 1 = Deny on Hang Up Allow/Deny an extension users’ ability to set up a tandem/conference call automatically when they hang up.
Page 248 , press the line or Call Appearance (CAP) key for a call previously added to the With an outside call Conference. The unanswered call drops and the initiator is back into the Conference call.  Press the Conf softkey on the multiline terminal Adding an Intercom call to an outside Conference call: display or Conf twice to re-establish the Conference.
Page 249 To exit a Conference with internal and outside conference members without affecting the other parties: Multiline Terminal Hang up.  If you press Hold while on a call with two outside callers, the outside callers hear what is programmed in Program 10-04-01. Single Line Telephone Hang up.
Page 250 To Transfer a Call into a Conference: While on a call, press Hold. Dial the Transfer to Conference service code (default = 724).  If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system automatically places a Callback to the extension.
Page 251: Conference – Remote
Conference – Remote Description The Remote Conference feature enhances the built in conference capabilities of the SV9100 by allowing outside parties to dial a Remote Conference pilot number and password to connect to a Conference call. The conference circuits on the CPU are used to join each party to the conference. A maximum of 32 conference participants is possible for one Conference.
Page 252 If Program 20-34-06 is set to normal and no VRS license exists in the system you will get ring no answer (RNA) when calling the Remote Conference pilot. Default Settings None System Availability Terminals All Terminals Required Component(s) Remote Conference license (0047) Port License (0300) Version 1 Enhancement license (0411) VRS Port License (1001) –...
Page 253 Program Program Name/Description Input Data Default Number 20-13-46 Class of Service Options (Supplementary 0 = Disabled COS 1 ~ 15 = 1 Service) – Remote Conference 1 = Enabled Set Class of Service option for Remote conference. Remote Conference Group Setting – 20-34-01 Maximum of 12 characters.
Page 254 Operation Joining a Remote Conference Call: Internal Party: Lift the handset and dial the extension number of the Remote Conference pilot number (assigned in Program 11-19-01). - OR - External Party: Dial the telephone number for the Remote Conference pilot number (assigned in Program 11-19-01).
Page 255: Conference, Voice Call/Privacy Release
Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call. The system releases the privacy on the trunk, and other users can just press the trunk line key to join the call.
Page 256 Related Features  Caller ID  Conference  Programmable Function Keys Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Privacy Mode 14-01-19 0 = Disable (No) Toggle Option 1 = Enable (Yes) Determine if a trunk should be able to be toggled to a private/non-private line (0 = Disabled, 1 = Enabled).
Page 257 Operation To join a Voice Call Conference (if invited): After Conference request, press indicated line key.  A Conf indication is displayed on both telephones.  A trunk with privacy release or Voice Call Conference blinks. To exit a Voice Call Conference without affecting the other parties: Press Speaker to hang up.
Page 258: Contact Centre
Contact Centre Description Contact Centre (ACD) uniformly distributes calls among agents of a programmed Contact Centre Group. When a call rings into a Contact Centre Group, the system automatically routes the call to the agent that has been idle the longest. Contact Centre is much more sophisticated and comprehensive than Department Calling and other group services –...
Page 259 waiting call rings into the first agent in either group that becomes free. You can assign a Contact Centre Group with any combination of 1st Announcement, 2nd Announcement and overflow methods. You can have, for example, a Technical Service group that plays only the 2nd Announcement to callers and then immediately overflows to Voice Mail.
Page 260 Example: With this example, Contact Centre works as follows: Example 1: Log In with AIC 789 During Mode Pattern 1, Contact Centre agents belong to Contact Centre groups 1, 2, and 16 at the same time. During Mode Pattern 2, Contact Centre agents belong to only Contact Centre group 1. During Mode Pattern 3~8, Contact Centre agents do not belong to any Contact Centre group and the Contact Centre extensions work as normal extensions.
Page 261 Emergency Call If a Contact Centre Agent needs assistance with a caller, they can place an Emergency Call to their Contact Centre Group Supervisor. Once the supervisor answers the Emergency Call, they automatically monitor both the Contact Centre Agent and the caller. If the agent needs assistance, the supervisor can join in the conversation.
Page 262 Automatic Rest Mode: When a Contact Centre Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while Contact Centre rings an extension that is not answered.
Page 263 Hotline Key Shows Agent Status An extension Hotline key provides the normal Busy Lamp Field (BLF) for co-workers and a unique BLF for Contact Centre Agents. Like the supervisor’s DSS Console BLF, the unique BLF shows when the covered agent is in service, out of service or busy on a call. This enhanced BLF gives a department manager, for example, Contact Centre Group monitoring abilities without having to become a supervisor with a DSS Console.
Page 264 Queue Status Display with Scrolling: When all agents in a Contact Centre Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the Contact Centre Group Supervisor and/or agent’s display (based on the Class of Service).
Page 265  Do not use both Program 41-15-01~02 and Program 41-20-01~05 to set the Contact Centre queue alarm. Select either one or the other for the system to follow. Available in Program Available in Program Feature 41-15-01~02 41-20-01~05 Queue Status Display Queue Status Display Time Alarm...
Page 266 This works for both AIC and Normal Agents. The Skill levels are based on the Login ID that the Agents use. Refer to the NEC Contact Centre Installation Manual for setup instructions. Contact Centre Caller ID Based Routing The SV9100 can allocate a Contact Centre incoming call to an agent by using Caller ID registered in a buffer.
Page 267 Conversation Recording is programmed system-wide – it is not Contact Centre feature-specific. Up to 16 channels (speech paths) are available when using the DSP with VRS installed on the GCD-CP10 for messages. When the PGD(2)-U10 ADP is providing the 1st Delay Announcements, it continues to play until the call is answered, abandoned, or the time in 41-10-04 expires and starts to play the 2nd Delay Announcement.
Page 268 Initially, the SVR2 will come pre-installed with Windows 7 Embedded Standard OS and support the setup and deployment of the NEC UC Suite and NEC Contact Centre. The UNIVERGE SV9100 system does not buffer the Contact Centre Statistics when the PC running the Contact Centre Server application is not connected.
Page 269 Related Features  Direct Inward Dialing (DID)  Music on Hold  Night Service  InMail  Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Contact Centre) – 11-13-01 MLT, SLT Contact Centre LogIn/Log Out (for KTS) Maximum of eight digits...
Page 270 Program Program Name/Description Input Data Default Number Service Code Setup (for Contact Centre) – 11-13-12 Change Agent Contact Centre Group by Maximum of eight digits Supervisor 0 ~ 9, When using service code 669 to change an agent Contact Centre group, the supervisor must enter a 2-digit number for the group.
Page 271 Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (COS) to an Class of Service of Extensions All other extension. There are 15 Classes of Service that (1 ~ 15) can be assigned.
Page 272 Program Program Name/Description Input Data Default Number DSS Console Lamp Table – Contact Centre 30-05-08 0 ~ 7 (Lamp Pattern Data) 6 (IW) Agent Emergency (Contact Centre DSS) Define the LED patterns for functions on the DSS consoles. Voice Announcement Service Option – VRS 40-10-01 0 = Not Used Fixed Message...
Page 273 Program Program Name/Description Input Data Default Number Contact Centre Group Supervisor – 41-04-02 0 = Do Not receive any Contact Operation Type Centre incoming calls (No) 1 = Receive Contact Centre Assign the supervisor operating type. incoming calls in case of overflow (Busy) 2 = Receive Contact Centre incoming calls all the time (Yes)
Page 274 Program Program Name/Description Input Data Default Number Overflow Options – Overflow Destination 41-08-02 0 = No Setting Assign the overflow mode (0 ~ 9), destination 1 ~ 64 = Group and announcement message types. Delay 65 = Overflow Table (Program Announcement functions are not available for 41-09) pilot number calls.
Page 275 Program Program Name/Description Input Data Default Number ACI Delay Announcement – 2nd Delay 41-10-05 0 ~ 64800 seconds Announcement Sending Duration Set the time the 2nd Delay Announcement plays. After this time expires, the call disconnects. To keep the call in queue, set this time to 0.
Page 276 Program Program Name/Description Input Data Default Number Night Announcement Setup – Night 41-12-02 0 ~ 96 Announcement ACI Port Number 0 = No Setting Define the ACI port to be used for the Night Announcement function. Night Announcement Setup – Night 41-12-03 0 ~ 64800 seconds Announce Sending Time...
Page 277 Program Program Name/Description Input Data Default Number Options Setup – Off Duty Mode 41-14-08 0 = Cannot receive internal call Enable (1)/Disable (0) the agent’s ability to 1 = Can receive internal call receive internal calls in Off Duty Mode. Options Setup –...
Page 278 Program Program Name/Description Input Data Default Number Queue Alarm Information – Number of Calls 41-15-01 0 ~ 400 in Queue to Activate Alarm Information 0 = No Alarm Define the number of calls that must be in queue before the Alarm Information is activated.
Page 279 Program Program Name/Description Input Data Default Number Agent Identity Code Setup – Group Number 41-18-07 0 ~ 64 in Mode 5 0 = No Setting For each AIC table, define the group AIC Agents are in during mode 5. Agent Identity Code Setup – Group Number 41-18-08 0 ~ 64 in Mode 6...
Page 280 Program Program Name/Description Input Data Default Number Queue Display Settings – Number of Calls in 41-20-01 1 ~ 400 Queue 0 = No Display Program 41-15 can also provide a queue alarm to the agents. The options in Program 41-20 should not be used if 41-15 is set.
Page 281 Program Program Name/Description Input Data Default Number Caller ID Marking Setup – Agent Info for 41-24-02 0 = Agent Extension Number Caller ID 1 = Agent ID Set whether the Agent ID or extension number of the Agent is used to mark with the CID in the buffer.
Page 282 Transferring Trunk Calls to the Pilot Number: While on an outside call, press Transfer. Dial the Pilot number. Hang up.  The call is transferred to the group. A Supervisor can monitor a call: When a agent is on an outside call, the supervisor presses the MONITOR key (Program 15-07-01 or SC 852: 15).
Page 283 Single Line Telephone All AIC log ins become logged out. Lift the handset. Dial the AIC Log Out service code (Program 11-13-08). - OR - To log out of a group without using AIC, lift the handset. Dial the Log Out service code 655 (Program 11-13-02). Multiple Agent Log In: To Log In: Multiline Terminal...
Page 284 Queue Status Display: When Logged Into Group With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code: 19).  The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.
Page 285 Single Line Telephone Lift the handset.  A fast busy is heard. Dial 759. Hang up.
Page 286: Continued Dialing
Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs). Two types of Continued Dialing are available: Continued Dialing for Intercom Calls Depending on an extension Class of Service, a multiline terminal user may dial additional digits after...
Page 287 None Related Features  Pulse to Tone Conversion Guide to Feature Programming Program Program Name/Description Input Data Default Number Single Line Telephone Basic Data Setup – 15-03-03 0 = Normal Terminal Type 1 = Special Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call setup.
Page 288: Cordless Dect Terminals
Cordless DECT Terminals Description The Cordless DECT Terminals may be used with the UNIVERGE SV9100 KTS. The DTL-8R-1 TEL uses DECT Technology and is connected in tandem to a multiline terminal. Refer to specific DECT Owner’s Manual for more information on the DTL-8R-1 terminal.
Page 289 When a message is received, the message icon is displayed. Synchronous Ringing does not apply to the cordless terminals. A beep indicates when the cordless terminal receives off-hook ringing. A spare battery is available as an Optional Available Part. A second battery is not shipped with the product.
Page 290 CD-16DLCA Related Features  Cordless Telephone Connection Guide to Feature Programming  The items highlighted in gray are read only and cannot be changed. Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-01 0 = Not set Type (B1) 1 = Multiline Terminal Setup and confirm the Basic Configuration data...
Page 291 Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-06 0 = Not set Type (B2) 6 = PGD(2)-U10 ADP (Paging) Setup and confirm the Basic Configuration data 7 = PGD(2)-U10 ADP (Tone for terminal type. Ringer) 8 = PGD(2)-U10 ADP (Door Box)
Page 292 Program Program Name/Description Input Data Default Number 20-07-03 Class of Service Options (Administrator 0 = Off COS 1 ~ 15 = 1 Level) – Time Setting 1 = On Turn Off or On an extension user ability to set the Time via Service Code 728. 20-07-05 Class of Service Options (Administrator 0 = Off...
Page 293 Program Program Name/Description Input Data Default Number 20-07-20 Class of Service Options (Administrator 0 = Off COS 1 ~ 14 = 0 Level) – SMDR Printout Accumulated 1 = On COS 15 = 1 Account Code Data Define if Accumulated Account Code Data is included in the SMDR Printout for each Class of Service.
Page 294 Program Program Name/Description Input Data Default Number 20-08-06 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Toll Restriction Override 1 = On Turn Off or On Toll Restricting Override (Service Code 663). 20-08-07 Class of Service Options (Outgoing Call 0 = Off...
Page 295 Program Program Name/Description Input Data Default Number 20-08-15 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Block Outgoing Caller ID 1 = On Turn Off or On a user Class of Service from automatically blocking outgoing Caller ID information when a call is placed.
Page 296 Program Program Name/Description Input Data Default Number 20-09-04 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 0 Service) – Notification for Incoming Call List 1 = On Existence Determine whether or not the CHECK LIST message is displayed to indicate a missed call.
Page 297 Program Program Name/Description Input Data Default Number Class of Service Options (Answer Service) – 20-10-05 0 = Off COS 1 ~ 15 = 1 Directed Call Pickup for Own Group 1 = On Turn Off or On Directed Call Pickup for calls ringing an extension Pickup Group (Service Code 756).
Page 298 Program Program Name/Description Input Data Default Number 20-11-06 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Unscreened Transfer (Ring 1 = On Inward Transfer) Turn Off or On an extension ability to use Unscreened Transfer.
Page 299 Program Program Name/Description Input Data Default Number 20-11-16 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Call Redirect 1 = On Turn Off or On an extension user ability to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call.
Page 300 Program Program Name/Description Input Data Default Number 20-11-25 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 1 Service) – Transfer Park Call 1 = On Turn Off or On an extension user ability to transfer a parked call. 20-13-01 Class of Service Options (Supplementary 0 = Off...
Page 301 Program Program Name/Description Input Data Default Number 20-13-12 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Room Monitor, Extension Being 1 = On Monitored Turn Off or On an extension ability to be monitored by other extensions.
Page 302 Program Program Name/Description Input Data Default Number 20-13-21 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Extension Name 1 = On Turn Off or On an extension user ability to program the name. 20-13-22 Class of Service Options (Supplementary 0 = Off...
Page 303 Program Program Name/Description Input Data Default Number 20-13-31 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Connected Line Identification 1 = On (COLP) Define the supplementary feature availability for each extension Class of Service (COS). 20-13-32 Class of Service Options (Supplementary 0 = Off...
Page 304 Program Program Name/Description Input Data Default Number 20-13-42 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Extension Data Swap Enabling 1 = On Turn Off or On an extension user ability to use the Station Relocation feature.
Page 305 Press TALK to exit.  Function keys F1 ~ F8 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal.  When initially installed, function keys F1~F8 default to Line keys 1~8 respectively and Off-Hook Ringing defaults to ON.
Page 306: Cordless Telephone Connection
Cordless Telephone Connection Description When using an APR-L for DTL telephones a cordless telephone (2500-type) can be connected to a multiline terminal. The GCD-4LCF with GPZ-4LCF Daughter Board, GCD-8LCF with GPZ-8LCF Daughter Board also support cordless telephones, but this feature refers to multiline terminal cordless connection. Conditions A voice announced internal call to the multiline terminal does not ring the cordless telephone.
Page 307 Default Settings None System Availability Terminals Any DTL terminal with an APR-L Unit except the DTL-2DT-1 TEL Required Component(s) 2500-type cordless Single Line Telephone Related Features  Ancillary Device Connection  Class of Service...
Page 308 Guide to Feature Programming  The items highlighted in gray are read only and cannot be changed. Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-01 0 = Not set Type (B1) 1 = Multiline Terminal Setup and confirm the Basic Configuration data 3 = Bluetooth Cordless Handset for terminal type (B1).
Page 309 Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Multiline 10-03-08 0 = DT3 Telephone Type 1 = Dterm8 Read only program that shows the type of 2 = Dterm7 multiline terminal connected to the port. ETU Setup (DLCA PKG Setup) –...
Page 310 Program Program Name/Description Input Data Default Number 20-07-11 Class of Service Options (Administrator 0 = Off COS 1 ~ 14 = 0 Level) – Forced Trunk Disconnect (analog 1 = On COS 15 = 1 trunk only) Turn Off or On an extension to use Forced Trunk Disconnect.
Page 311 Program Program Name/Description Input Data Default Number 20-07-25 Class of Service Options (Administrator 0 = Off COS 1 ~ 15 = 0 Level) – Set/Cancel Caller ID Refuse 1 = On Enable/Disable an extension user ability to set or cancel Caller ID Refuse. 20-07-26 Class of Service Options (Administrator 0 = Off...
Page 312 Program Program Name/Description Input Data Default Number 20-08-11 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 0 Service) – Protect for the Call Mode 1 = On Switching from Caller When an extension is set to ring mode for ICM calls, enabling this option prevents callers from changing the call to voice announce mode.
Page 313 Program Program Name/Description Input Data Default Number 20-09-01 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Second Call for DID/DISA/DIL/ 1 = On E&M Override Turns Off or On the extension ability to receive a second call from a DID, DISA, DIL, or tie line caller.
Page 314 Program Program Name/Description Input Data Default Number Class of Service Options (Answer Service) – 20-10-07 0 = Off COS 1 ~ 15 = 0 Automatic Off-Hook Answer 1 = On Turns Off or On an extension to use Universal Auto Answer (no service code required). Class of Service Options (Answer Service) –...
Page 315 Program Program Name/Description Input Data Default Number 20-11-12 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 0 Service) – Call Forwarding Off-Premise 1 = On (External Call Forwarding) Turn Off or On setting up Call Forwarding Off-Premise at the extension.
Page 316 Program Program Name/Description Input Data Default Number 20-11-21 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 0 Service) – Restriction for Tandem Trunking 1 = On on Hang Up Allow/Deny an extension user ability to set up a tandem/conference call automatically when they hang up.
Page 317 Program Program Name/Description Input Data Default Number 20-13-06 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Automatic Off-Hook Signaling 1 = On (Automatic Override) Allow a busy extension user to Manually (0) or Automatically (1) receive off-hook signals.
Page 318 Program Program Name/Description Input Data Default Number 20-13-17 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Barge-In Tone/Display (Intrusion 1 = On Tone) Turn Off or On the Barge-In (Intrusion) Tone. If disabled, this also turns off the Barge-In display at the called extension.
Page 319 Program Program Name/Description Input Data Default Number 20-13-28 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Allow Class of Service to be 1 = On Changed Turn Off or On the ability of an extension COS to be changed via Service Code 677.
Page 320 Program Program Name/Description Input Data Default Number 20-13-42 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Extension Data Swap Enabling 1 = On Turn Off or On an extension user ability to use the Station Relocation feature.
Page 321 Operation To make a call using a cordless single line telephone: Go off-hook. Dial the station number or dial the Trunk Access Code and telephone number. To answer a call using a cordless single line telephone: When the multiline terminal is ringing, the incoming call can be answered by the cordless single line telephone user by going off-hook, when ringing line preference is assigned for the multiline terminal.
Page 322: Data Line Security
Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone are assigned for Data Line Security, Tone Override/Voice Override and Call Alert...
Page 323 Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-09-05 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Signal/Voice Call 1 = On Turn Off or On an extension user ability to enable Handsfree Answerback or Forced Intercom Ringing for their incoming Intercom calls.
Page 324: Delayed Ringing
Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys. Conditions An extension user can answer an outside call just by lifting the handset (depending on programming).
Page 325 Guide to Feature Programming Program Program Name/Description Input Data Default Number 14-07-01 Trunk Access Map Setup 0 = No access Access Maps Set up the Trunk Access Maps. This sets the 1 = Outgoing access only 1 ~ 400 = Trunk access options for trunks.
Page 326 Program Program Name/Description Input Data Default Number System Options for Incoming Calls – DIL No 22-01-04 0 ~ 64800 seconds Answer Recall Time 0 = No Overflow A DIL that rings its programmed destination longer than this time diverts to the DIL No Answer Ring Group (set in Program 22-08).
Page 327 To program a CAR/SIE/VE key on a phone: Press Speaker. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold once for Immediate Ring (skip to step 8 for Delayed Ring). Dial the mode number in which the key rings.
Page 328: Department Calling
Department Calling Description With Department Calling, an extension user can call an idle extension in a programmed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller does not have to know any Sales department extension number.
Page 329 User Log Out/Log In An extension user can log out and log in to a Department Calling Group. By logging out, the user removes their extension from the group. Once logged out, Department Calling bypasses their extension. When they log back in, Department Calling routes to their extension normally. All users can dial a code to log in or log out of their Department Calling Group.
Page 330 Easily step call to an idle Department Group member if the member called is busy. A virtual extension can be programmed to receive multiple calls which can camp-on to the extension – no analog port is required. An extension user can Transfer a call to a Department Group Pilot number. If unanswered, the call recalls (depending on programming) the transferring extension after the Transfer Recall Time (Program 24-02-04).
Page 331 Priority Routing Department Calling Priority Call Routing Telephone on a call Telephone on a call Priority 1 Priority 1 Priority 1 CALL Telephone on a call Priority 2 Priority 2 Priority 2 Priority 3 Priority 3 Priority 3...
Page 332 Circular Routing Department Calling Circular Routing CALL 1 CALL 2 CALL 3 CALL 4...
Page 333 System Availability Terminals All Terminals Required Component(s) VRS for Messaging Related Features  Call Arrival (CAR) Keys  Call Forwarding  Department Calling  Transfer  InMail  Voice Response System (VRS) Guide to Feature Programming Program Program Name/Description Input Data Default Number Department Group Pilot Numbers –...
Page 334 Program Program Name/Description Input Data Default Number 11-11-27 Service Code Setup (for Setup/Entry Operation) – Destination of Automatic 0 ~ 9, Maximum of eight Transfer Each Extension Group digits Set the service code for setting the destination for immediate automatic transfer for ICM and transferred calls to Department Groups.
Page 335 Program Program Name/Description Input Data Default Number Department Group Basic Data Setup – 16-01-03 0 = Normal (Intercom caller to Department Routing When Busy (Auto Step busy department member hears Call) busy) Set how the system routes an Intercom call to a 1 = Circular (Intercom callers to busy Department Group member.
Page 336 Program Program Name/Description Input Data Default Number 16-03-01 Secondary Department Group Extension Number No Setting Assign extensions to multiple Department Maximum of eight digits Groups and set the priority assignment. Each Priority Order Secondary Department Group can have up to 0 ~ 9999 16 extensions assigned.
Page 337 Program Program Name/Description Input Data Default Number Incoming Call Trunk Setup – Incoming Type 22-02-01 Incoming Type for Day/Night Mode (1 ~ 8): If you want a trunk to be a DIL to a Department Group, assign Service Type 4 for each Night 0 = Normal Service Mode.
Page 338 Dial 750 + 1. - OR - Press Department Calling Log In key (Program 15-07-01 or SC 851: 46).  The key lights while you are logged out. To log back in to your Department Calling Group: When you log back in, Department Calling routes calls to your extension. Press Speaker.
Page 339: Department Step Calling
Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable. Department Step Calling also allows an extension user to cycle through the members of a Department Group.
Page 340 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-12-07 Service Code Setup (for Service MLT, SLT Access) – Step Call 0 ~ 9, Maximum of eight digits If required, customize the Step Call service code used by an extension user.
Page 341: Dialing Number Preview
Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number. To place an outgoing call, an extension user must have outgoing access to a line, CAP or trunk group key.
Page 342 Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to Class of Service of Extensions extensions.
Page 343: Dial Pad Confirmation Tone
Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 344 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-19 Service Code Setup (for Setup/Entry Operation) – Key Touch Tone On/Off 0 ~ 9, Maximum of eight If required, change the service code to enable digits or disable the Key Touch Tone. Operation To enable/disable Dial Pad Confirmation Tone: Pick up the handset or press Speaker.
Page 345: Dial Tone Detection
Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing 9 and the trunk number), the system drops the trunk if dial tone does not occur.
Page 346 Guide to Feature Programming Program Program Name/Description Input Data Default Number 10-09-01 DTMF and Dial Tone Circuit Setup 0 = Common Use Circuit/Resource 01 ~ 08 = 1 If dial tone detection is enabled, be sure to 1 = Extension Only (Extensions) allocate at least one circuit for dial tone 2 = Trunk Only...
Page 347 Program Program Name/Description Input Data Default Number System Options for Outgoing Calls – Dial 21-01-04 0 ~ 64800 seconds Tone Detection Time If dial tone detection is Enabled, the system waits this time for the Telco to return dial tone. When the time expires, the system assumes dial tone is not present.
Page 348: Digital Trunk Clocking
Digital Trunk Clocking Description The UNIVERGE SV9100 GCD-CP10 has a built-in clock source for all digital trunk blades. Digital trunk blades are connected via an internal PLO (Phase Locked Oscillator) to derive Primary Clock from the network in priority order. If priority is set up incorrectly, or if two primary clocks are coming in, slips may occur causing improper data synchronization.
Page 349 GCD-2BRIA -OR- GCD-PRTA Related Features  ISDN Compatibility  K-CCIS – T1  T1 Trunking (with ANI/DNIS Compatibility) Feature Examples Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in 02 was the first to synchronize with the carrier;...
Page 350 Digital Trunk Clocking Example 3 In this example, there are multiple T1 circuits in the system. There can only be one T1 circuit assigned as EXTERNAL in the system, so the T1 assigned as EXTERNAL is the PLO synchronization source. Digital Trunk Clocking Example 4 In this example, there are multiple T1 circuits and a BRI circuit.
Page 351 If multiple BRIs exist but no PRI or T-1 EXTERNAL exists, the system chooses the first BRI that synchronized with the carrier. In this example, the BRI in 04 synchronized with the carrier first and became the PLO synchronization source. Digital Trunk Clocking Example 7 In this scenario, the PRI was the clocking source until it went down.
Page 352: Directed Call Pickup
Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls) Direct Inward Lines Transferred trunk calls...
Page 353  Hotline  Park  Secondary Incoming Extension  Secretary Call Pickup  Transfer  Virtual Extensions  InMail Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-25 MLT, SLT Direct Call Pickup - Own Group 0 ~ 9, Maximum of eight...
Page 354 Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-28 MLT, SLT Call Pickup for Another Group 0 ~ 9, Maximum of eight Customize the Service Codes for call pickup for digits another group. Service Code Setup (for Service Access) – 11-12-29 MLT, SLT Direct Extension Call Pickup...
Page 355: Directory Dialing
Directory Dialing Description Directory Dialing allows a multiline terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. Four types of Directory Dialing are available: SPD–Speed Dials EXT–Co-worker’s Extensions STA–Personal Speed Dials TELBK–Telephone Book Conditions Directory Dialing sorts and searches directory names in alphabetical order (based on all...
Page 356 Related Features  Last Number Redial  Name Storing  Speed Dial – System/Group/Station  Softkeys Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-13-51 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) –...
Page 357 Operation To use Directory Dialing from a multiline terminal with an LCD: Press the Dir softkey. - OR - Press the Right Cursor key. Press the softkey for the Directory Dialing type: SPD–Speed Dials EXT–co-worker’s Extensions STA–Personal Speed Dials TELBK–Telephone Book ...
Page 358: Direct Inward Dialing (Did)
For example, a translation table could convert digits 501~756 to extension numbers 301~556. The UNIVERGE SV9100 system has 4000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 4000 entries in the same table.
Page 359 DID calls can optionally route through the VRS. The DID caller hears an initial Automated Attendant Greeting explaining their dialing options. If the caller misdials, they hear a second greeting with additional instructions. For example, the first Automated Attendant Greeting can be, “Thank you for calling.
Page 360 If VRS is installed, the system sends a recorded message from the VRS. If a customer-provided audio system (example: tape recorder) is connected, an error message or music can be played for the caller. If equipment is not connected for an announcement, the system sends a unique dial tone to the outside caller.
Page 361 DID Call by Time Schedule DID Call by Time Schedule allows for 500 programmed DID Conversion table entries (Program 22-17-01) that can be routed based on Time Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and each Time Pattern can reference one of the 4000 different Dial-In Conversion table entries in Program 22-11-01.
Page 362 Example 2 (Manual Change) Program 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 1~500 1111 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 DID Call by Day of Week Schedule DID Call by weekly schedule allows for 500 programmed DID Conversion table entries (Program 22-17-01 and Program 22-17-05) that can be routed based on Day of Week Patterns.
Page 363 Example 3 (Sunday) Program 22-11-01 and Program 22-11-02 Table No. Receive Dial Transfer Dial None None None None Example 1 – Monday ~ Friday Program 22-17 Table No. Receive Dial Time Pattern 02: Start Time 03: End Time 04: PRG 22-11 05: Day 00:00 08:00...
Page 364 Default Settings Disabled Related Features  Central Office Calls, Answering  Direct Inward Line (DIL)  Direct Inward System Access (DISA)  Off-Hook Signaling  Paging, External  Programmable Function Keys  Station Message Detail Recording  Transfer Guide to Feature Programming Program Program Name/Description Input Data...
Page 365 Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign line or Call Appearance (CAP) Keys for 0 ~ 99 (Normal Function Code DID trunks (Trunks: 1 ~ 400). 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default)
Page 366 Program Program Name/Description Input Data Default Number 22-02-01 Incoming Call Trunk Setup Incoming Type for Day/Night Mode (1 ~ 8): For each Night Service Mode, enter service type 3 when the trunk should be a DID trunk. 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA...
Page 367 Program Program Name/Description Input Data Default Number DID Translation Number Conversion – 22-11-02 Maximum of eight digits No Setting Target Number For each DID Translation Table entry (1 ~ 4000), specify the extension the system dials after translation. DID Translation Number Conversion – DID 22-11-03 Maximum of 12 digits No Setting...
Page 368 Program Program Name/Description Input Data Default Number DID Translation Number Conversion – 22-11-08 0 ~ 400 (0 = No Limit) Maximum Number of DID Calls For each DID Translation Table entry (1 ~ 4000), specify the maximum number of DID calls. DID Translation Number Conversion –...
Page 369 Program Program Name/Description Input Data Default Number VRS/DISA Line Basic Data Setup – VRS/ 25-01-03 0 = Normal DISA Transfer Alarm 1 = Alarm Determine whether the system should use option 0 or option 1 for calls. 25-02-01 DID/DISA VRS Message 0 = No Message For each trunk port and each night mode, select 1 = VRS (01 ~ 100 VRS...
Page 370 Program Program Name/Description Input Data Default Number VRS/DISA One-Digit Code Attendant Setup – 25-06-02 Maximum of eight digits No Setting Destination Number Set up single digit dialing for Automated Attendant callers. For each VRS Message programmed to answer outside calls, specify: The digit the Automated Attendant caller dials (1~12, where 10 = 0, 11 =* and 12 = ).
Page 371 Program Program Name/Description Input Data Default Number System Timers for VRS/DISA – VRS/DISA 25-07-13 0 ~ 64800 seconds Busy Tone Interval If a DISA caller dials a busy extension (and Program 25-04-01 is set to 0), the system plays busy tone for this time before disconnecting. System Timers for VRS/DISA –...
Page 372 Program Program Name/Description Input Data Default Number Incoming Call Trunk Setup – Incoming Type 22-02-01 Incoming Type for Day/Night Mode (1 ~ 8): For each Night Service Mode, enter service type 8 when the trunk should be a DID (DDI) 0 = Normal Mode Switching trunk.
Page 373 Operation DID calls ring extensions like normal trunk calls. To Activate DID Call by Time Schedule: At any display multiline terminal, press Speaker. Dial the Dial-In Mode Switching Service Code (Default = Not assigned). - OR - Press the Dial-In Mode Switching Programmable Function key (Program 15-07-01, 88, or SC 851 Key Code 88).
Page 374: Direct Inward Line (Dil)
Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information.
Page 375 available line appearance. For other extensions, the DIL indicates busy. A DIL rings its assigned extension without Ring Group programming. A DIL only rings its assigned extension. It does not ring other extensions in a Ring Group. Transferred calls on DISA, DID, DIL, ISDN trunks, or from the VRS can display the reason a call is being transferred (Call Forward, Busy, No Answer, or DND).
Page 376 Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 To have the DIL ring a key, program a line key 0 ~ 99 (Normal Function Code for the DIL trunk. 851 by default) 00 ~ 99 (Appearance...
Page 377 rogram Program Name/Description Input Data Default Number System Options for Incoming Calls – DIL No 22-01-04 0 ~ 64800 seconds Answer Recall Time A DIL that rings its programmed destination longer than this time diverts to the DIL No Answer Ring Group (set in Program 22-08). 22-02-01 Incoming Call Trunk Setup Trunks 1 ~ 400...
Page 378 Group). To place a call on your Direct Inward Line: Lift the handset. At the multiline terminal, press the line key for DIL. - OR - Dial 9 and the DIL trunk number (e.g., 005). - OR - Dial 804 and the DIL trunk group number (e.g., 05). - OR - Dial 9 for Trunk Group Access.
Page 379: Direct Inward System Access (Disa)
Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company trunks for long distance calls. To use DISA, the employee: Dials the telephone number that rings the DISA trunk Waits for the DISA trunk to automatically answer with a unique dial tone Dials the 6-digit DISA password (access code)
Page 380 A DISA caller may dial 0 for the system operator. Paging Internal and External Paging may be available to DISA callers. This allows co-workers in adjacent facilities, for example, to broadcast announcements to each other. Direct Trunk Access DISA callers may select a specific trunk for outgoing calls through the system. To directly access a trunk, the user dials Service Code 9 followed by the trunk number (e.g., 001).
Page 381 The following example indicates how a call will be handled with the system programmed as follows: Program 14-01-25: 1 Program 20-28-01: Program 20-28-02: No Setting Program 20-28-03: 180 Program 24-02-07: 600 (Used only with manually transferred Tandem Trunk calls) Program 24-02-10: 30 (Used only with manually transferred Tandem Trunk calls) Program 25-07-07: 600 (Used only with automatically transferred Tandem Trunk calls or DISA calls) Program 25-07-08: 30 (Used only with automatically transferred Tandem Trunk calls or DISA calls) 1.
Page 382 When the DISA/VRS Ring Group Transfer (Programs 25-03 and 25-04) are set to 104 (Speed Dial Bin), the Speed dial is treated as an internal call no matter what Program 13-01-01 is set to. If an outside number is required, the trunk access code must be put into the speed dial bin.
Page 383 Guide to Feature Programming Program Program Name/Description Input Data Default Number 10-09-01 DTMF and Dial Tone Circuit Setup 0 = Common Use Circuit/Resource 01 ~ 08 = 1 Reserve at least one circuit for DTMF reception 1 = Extension Only (Extensions) (entry 0 or 2).
Page 384 Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Receive Level 14-01-03 Trunks 1 ~ 400 32 (0dB) Customize the transmit and receive levels of 1 ~ 57 the CODEC Gain Types for each trunk. (-15.5 ~ +12.5dB in 0.5dB intervals) Basic Trunk Data Setup –...
Page 385 Program Program Name/Description Input Data Default Number Class of Service Options for DISA/E&M – 20-14-02 0 = Off COS 1 ~ 15 = 1 Trunk Group Routing/ARS Access 1 = On Enable/Disable a DISA or tie trunk caller ability to dial 9 for Trunk Group Routing or Automatic Route Selection (ARS).
Page 386 Program Program Name/Description Input Data Default Number 21-15-01 Individual Trunk Group Routing for 0 ~ 100 Extensions 0 = No Setting (Calls will not Designate the trunk route accessed when a route.) user dials the Alternate Trunk Route Access Code. Refer to Trunk Group Routing to set up outbound routing.
Page 387 Program Program Name/Description Input Data Default Number 25-02-01 DID/DISA VRS Message 0 = No Message Assign the source and VRS message number 1 = VRS (01 ~ 100 VRS to be used as the Automated Attendant Message Number) Message for each trunk (001 ~ 400) which is 2 = ACI (01 ~ 04 ACI Group assigned as a VRS/DISA Number)
Page 388 Program Program Name/Description Input Data Default Number VRS/DISA One-Digit Code Attendant Setup – 25-06-01 0 ~ 100 (0 = No Setting) Next Attendant Message Number 101 = Voice Mail Answers Set up single digit dialing through the VRS. This 104 = Refer to 25-04: VRS/DISA gives VRS callers single-key access to Transfer Ring Group with No extensions, the company operator, Department...
Page 389 Program Program Name/Description Input Data Default Number System Timers for VRS/DISA – Disconnect 25-07-03 0 ~ 64800 seconds after VRS/DISA retransfer to IRG From DISA trunk, when the call may go to Incoming Ring Group (IRG) of Program 25-03/ 25-04. This setting determines the time the call is ringing in the IRG.
Page 390 Program Program Name/Description Input Data Default Number System Timers for VRS/DISA – VRS/DISA 25-07-11 0 ~ 64800 seconds Answer Delay Time Set the time the system waits after receiving an incoming VRS/DISA call before the system automatically answers the call (0 ~ 64800 seconds).
Page 391 Program Program Name/Description Input Data Default Number DISA Transfer Target Setup – DISA Transfer 25-15-01 Speed Dial bin number 0 ~ 9999 9999 Target Area at Wrong Dial Used to assign a speed dial number when the wrong number is received. DISA Transfer Target Setup –...
Page 392 Program Program Name/Description Input Data Default Number 22-07-01 DIL Assignment Day/Night Modes (1 ~ 8): No Setting Assign the master/pilot number of the voice Extension Number (maximum of mail group from Program 11-07-01 as the DIL eight digits) destination. If all Voice Mail ports are in the Pilot Number same unique Extension (Department) Group (see Program 16-02 above), the DIL rings...
Page 393 Program Program Name/Description Input Data Default Number System Timers for VRS/DISA – Long 25-07-08 0 ~ 64800 seconds Conversation Disconnect Time Determine the time the system waits before disconnecting a DISA or any automatically transferred trunk-to-trunk (such as Tandem Trunking) call after the Long Conversation tone is heard.
Page 394 To forward extension calls using a DISA call into the system (from any 2500 type telephone): Dial the telephone number that rings the DISA trunk. Wait for the DISA trunk to automatically answer with a unique dial tone. Dial the 6-digit DISA password (access code). Wait for a second unique dial tone.
Page 395: Direct Station Selection (Dss) Console
DSS and Hotline keys on multiline terminals and DSS Consoles. /Non- Agent DSS Lamping Available With the UNIVERGE SV9100 system, Programs 30-05-02~30-05-21 allow a non- DSS console to light indicating the status of both non- agents and agents, but agents do not show status (Logged In/Out, etc.), only idle, busy, etc.
Page 396 be programmed on a DSS Console. Programmable Function keys for Trunk Group ( 02), Virtual Extension ( 03), and Call Appearance (CAP) Key ( 08) cannot be programmed on a DSS Console as the system does not allow entry of the additional data required for these keys. A user can use the One-Touch Programmable Function Key (code 01) to have DSS Console keys for Personal Speed Dial and common and group Speed Dial.
Page 397 (MWI) on a DSS Console for an extension is a Green LED. Without the Hotel Motel license the MWI on a DSS Console for an extension is a Red LED. Default Settings No DSS Consoles assigned (in Program 30-02-01). All DSS Console key ranges are ports 1~200. Once a DSS Console is enabled, the console keys are DSS keys (Program 30-03-01).
Page 398 Related Features  Call Forwarding  Central Office Calls, Answering  Central Office Calls, Placing  Contact Centre  Door Box  Night Service  One-Touch Calling  Paging, External  Paging, Internal  Programmable Function Keys  Speed Dial – System/Group/Station Guide to Feature Programming ...
Page 399 Program Program Name/Description Input Data Default Number 20-13-06 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Automatic Off-Hook Signaling 1 = On (Automatic Override) Allow a busy extension user to Manually (0) or Automatically (1) receive off-hook signals.
Page 400 Program Program Name/Description Input Data Default Number DSS Console Lamp Table – Out of Schedule 30-05-05 0 ~ 7 0 (Off) (DSS) Define the LED patterns for out of schedule (/ DSS) on the DSS consoles. DSS Console Lamp Table – Agent Log Out 30-05-06 0 ~ 7 5 (IL)
Page 401 Program Program Name/Description Input Data Default Number DSS Console Lamp Table – Hotel Status 30-05-16 0 ~ 7 4 (IR) Code 8 (Hotel DSS) Define the LED patterns for hotel status code 8 on the DSS consoles. DSS Console Lamp Table – Hotel Status 30-05-17 0 ~ 7 3 (RW...
Page 402 Transferring a call using your DSS Console: Place or answer the call. Press Transfer to transfer the call. Press the DSS key for the extension to receive the transfer. (Optional) Announce the call.  If called party does not want the call, press the flashing line key to retrieve it. Making an External Page using your DSS Console: Press the DSS Console External Page zone key (1~8).
Page 403 Using a DSS Console key as a One-Touch or Programmable Function Key: A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct Station Selection, Trunk Calling, Personal Speed Dial, Speed Dialing, and Service Code access. The stored service code cannot be longer than three digits.
Page 404: Distinctive Ringing, Tones And Flash Patterns
Distinctive Ringing, Tones and Flash Patterns Description Distinctive Ringing, Tones and Flash Patterns provide extension users with audible and visual call status signals. This lets users tell the type of calls by listening to the ringing/tones and watching the keys. It also helps users monitor the progress of their calls.
Page 405 4. Message Waiting Set The SV9100 supports a total of eight Tone Patterns. Program 15-08 is only effective for Virtual Extensions appearing on a station when the station is set for patterns 1~3 in Program 15-02-02. When Program 15-02-02 for the station is set to patterns 4~8, Program 15-08 for Virtual Extensions is not used.
Page 406 Trunk Distinctive Ringing Flow Chart...
Page 407 ICM Distinctive Ringing Flow Chart...
Page 408 Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) None Related Features  Call Arrival (CAR) Keys  Single Line Telephones Guide to Feature Programming Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-02 1 = High Trunk Ring Tone...
Page 409 Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-35 1 = Cycle 1 Message Waiting Lamp Cycle for Calling 2 = Cycle 2 Extension 3 = Cycle 3 4 = Cycle 4 Select the cycle method that the Large LED 5 = Cycle 5 flashes when the extension has set Message 6 = Cycle 6...
Page 410 Program Program Name/Description Input Data Default Number 20-13-49 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – BLF Indication on CO Incoming 1 = On State Determine if a BLF of the station lights when a Normal CO call is ringing the phone.
Page 411 Program Program Name/Description Input Data Default Number 22-03-01 Trunk Ring Tone Range 0 = Ring Tone Pattern 1 Set the ring tone range (1 ~ 9) for each trunk. 1 = Ring Tone Pattern 2 2 = Ring Tone Pattern 3 3 = Ring Tone Pattern 4 4 = Melody 1 5 = Melody 2...
Page 412 Basic Tone Table – Tone 06 Tone 06 Unit Basic Tone Duration Gain Level 11~480/620Hz -13/-13dB 300ms 0 - No Tone 300ms 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone Basic Tone Table –...
Page 413 Operation To listen to the incoming ring choices: Press Speaker. Dial 811. Dial 1 to check ringing for intercom calls. - OR - Dial 2 to check ringing for trunk calls. For Intercom calls, select the pitch you want to check (1~8). - OR - For trunk calls, select the pitch (1~8) and the tone (1~4) you want to check.
Page 414: Door Box
Conditions The Door Box Feature Requires a PGD(2)-U10 ADP. A maximum of 56 PGD(2)-U10 ADP units can be installed in an UNIVERGE SV9100 system. Refer to the UNIVERGE SV9100 System Hardware Manual for more information. If a PGD(2)-U10 ADP circuit has a Door Box (doorphone) connected, you cannot use that circuit for External Paging.
Page 415 DECT telephones do not ring when receiving a doorbox call. Notification is shown in the display. Cordless DECT telephones can activate the door strike relay using a Recall key assigned in the phone configuration or, by a Flash Key assigned to one of the line keys in Program 15- 07 (851: 62).
Page 416 Guide to Feature Programming Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) – Terminal 10-03-01 0 = Not set Type (B1) 1 = Multiline Terminal Set up and confirm the Basic Configuration 3 = Bluetooth Cordless Handset data for terminal type (B1).
Page 417 Program Program Name/Description Input Data Default Number Door Box Timers – Door Lock Cancel Time 32-01-02 0 ~ 64800 seconds Set the time the Door Box strike stays open when the single line telephone user hookflashes or a multiline terminal user presses Recall.
Page 418 Operation To call a Door Box: Multiline Terminal Press Speaker. Dial 802. Dial Door Box Number (1~8). Single Line Telephone Lift the handset. Dial 802. Dial Door Box Number (1~8). To activate the Door Box strike: Multiline Terminal While talking to the Door Box, press Recall. Single Line 500/2500 Telephone While talking to the Door Box, hookflash.
Page 419 Single Line Telephone If you are busy on a call, an off-hook signal is heard indicating the incoming Door Box call. Press the Flash key or hookflash to place your active call on hold. Dial the door box access code (802 by default) plus the door box number (1~8) to answer the Door Box call.
Page 420: Do Not Disturb
Do Not Disturb Description Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
Page 421 (default: No Setting) 3. OVRD Softkey When a call is transferred because of Call Forwarding No Answer, Call Forwarding Busy, or DND, the Reason for Transfer option can display to the transferred extension while the call is ringing to the user telephone. DND modes 1~3 causes calls to follow Program 22-05 programming, then Program 22-08 programming even if the extension is forwarded.
Page 422 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-08 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Do Not Disturb 0 ~ 9, Maximum of eight Assign Service Code for DND. digits Service Code Setup (for Service Access) – 11-12-01 MLT, SLT Bypass Call...
Page 423 Press Program softkey. Press DND softkey. Press Set softkey. Choose from the following softkeys: Ext ICM ALL Cfwto Ext=Incoming Trunk Calls Blocked ICM=Incoming Intercom, Paging, call forwards and Transferred Trunk Calls Blocked. ALL=All Calls Blocked Cftwto=Call Forwards Blocked To Cancel DND – Heading Do not lift handset.
Page 424: Drop Key
Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Function Key. This feature allows Recall to be used to provide a hookflash to the PBX or Central Office. A single line telephone user can use the Drop Key function with an access code.
Page 425 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-42 Flash on Trunk lines 0 ~ 9, Maximum of eight Customize the flash on trunk lines Service digits Codes. Service Code Setup (for Service Access) – 11-12-59 No Setting Trunk Drop Operation for SLT...
Page 426 Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to an Class of Service of Extensions All other extension.
Page 427  Receive the new CO/PBX dial tone. Dial the desired number. To use the Drop Key feature from a single line telephone with a CO/PBX call in progress: Hookflash. Receive internal dial tone. Dial the Service Code (Program 11-12-59, default not assigned). Receive the new CO/PBX dial tone.
Page 428: Ecology
Ecology Description Environmental issues, such as global warming or ecology are one of the most important themes in today's world. The following energy saving features are implemented in this system: Power Cut Off Mode: Based on Day/Night mode switching, the system can automatically cut power to pre-programmed multiline terminals resulting in the system consuming less power.
Page 429 If the system is reset during the Power Cut Off mode, power to all phones is restored when the phone system comes back on line. When a phone has entered Power Cut Off mode, any direct calls to the terminal will follow the stations call forwarding.
Page 430 Terminals Multiline Terminal (DT400/DT300) Required Component(s) GCD-8DLCA/ GCD-16DLCA or GPZ-8DLCB or GCD-LTA Related Features  Night Service Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-51 Service Code Setup (for System MLT, SLT 731 (NA) Administrator) – Power Saving for Power 0 ~ 9, Maximum of eight Save Group...
Page 431 Program Program Name/Description Input Data Default Number 12-03-01 Weekly Night Service Switching Night Mode Service Group Day of Week: Numbers: 01 ~ 32 Assign one of the 10 Time Patterns 01 = Sunday Time Schedule Pattern Number: programmed in Program 12-02-01 to each day (Time Pattern 2) of the week.
Page 432 Program Program Name/Description Input Data Default Number 20-54-01 Power Supply Mode for Each Power Save Power Save Group Number Group – Power Saving Mode 1 ~ 16 Assign the Power Saving mode in each Power Night Mode 1 ~ 8 Saving group and Night mode.
Page 433 The power to TEL 101 and TEL 102 cuts at night. Automatic Night Service Settings Using Service Codes < Program > Program 15-27-01: TEL 101: Power Save Group 2 TEL 102: Power Save Group 2 Power Off for Power Save Group 2 Press Speaker and dial (Service Code 731).
Page 434 Power Off for the Entire Power Save Group Press Speaker and dial (Service Code 731). Dial 00, Entire Group Dial 1, Power Off Enter the Password (Default: 0000)  Power supply to the system is cut when all terminals of Entire Power Save Group are in an Idle state. ...
Page 435 Power On for the Entire Power Save Group Assign Power Save key (SC851 code 06) with additional data 00. Press the Power Save key. The key is turned Off. Power Saving Mode < Program > Program 15-02-18: TEL 200: 1 Program 20-02-10: 1 minute Idle state at TEL200.
Page 436: E-911 Compatibility
E-911 Compatibility Description PLEASE NOTE THE FOLLOWING! When ARS is NOT enabled and the system allows trunk access by dialing 9, single line telephones disregard ❍ Program 20-03-03 – System Options for Single Lines Telephones – SLT DTMF Dial to Trunk Lines. This prevents the system from connecting to a trunk until all the digits are dialed.
Page 437 to 0 (trunk access code required), when using the Dial Number Preview feature and dialing 9+911, if all trunks are busy, the user hears a busy signal and the call does not dial out. If option Program 21-01-12 is set to 1 (trunk access code not required) and using Dial Number Preview, 911 is dialed, the system disconnects a trunk and dials the call.
Page 438 Calling Party Number (CPN) CPN sent when making a normal trunk call from a terminal. CPN for Standard Calls CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 Not Assigned None Not Assigned Assigned None Not Assigned 21-12-01 Assigned Assigned 21-12-01 Not Assigned None Not Assigned Assigned...
Page 439 CPN sent when making a normal trunk call from a Virtual Extension (VE). PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 Terminal Not Assigned Not Assigned None Not Assigned Assigned None Assigned Assigned Not Assigned None Assigned Assigned None Not Assigned Not Assigned 21-12-01 Not Assigned...
Page 440 CPN sent when making a 911 call from a terminal. CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 Not Assigned None Not Assigned Assigned None Not Assigned 21-12-01 Assigned Assigned 21-12-01 Not Assigned None Not Assigned Assigned 21-13-01 Not Assigned 21-12-01 Assigned Assigned 21-13-01 Not Assigned...
Page 441 CPN sent when making a 911 call from a Virtual Extension (VE). PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 Terminal Not Assigned Not Assigned None Not Assigned Assigned None Not Assigned Assigned Not Assigned None Assigned Assigned None Not Assigned Not Assigned 21-12-01 Not Assigned...
Page 442 CCIS Standard Calls...
Page 443 CPN sent when making a normal trunk call across CCIS trunks from a terminal. System A System B CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 20-08-13 21-12-01 14-01-24 None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned...
Page 444 System A System B CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 20-08-13 21-12-01 14-01-24 None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned...
Page 445 System A System B CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 20-08-13 21-12-01 14-01-24 None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None...
Page 446 System A System B CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 20-08-13 21-12-01 14-01-24 None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned...
Page 447 CCIS VE Standard Calls...
Page 448 CPN sent when making a normal trunk call across CCIS trunks from a Virtual Extension (VE). System A System B CPN: PRG 21-13-01 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB)
Page 449 System A System B CPN: PRG 21-13-01 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA)
Page 450 System A System B CPN: PRG 21-13-01 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE)
Page 451 System A System B CPN: PRG 21-13-01 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned...
Page 452 System A System B CPN: PRG 21-13-01 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE)
Page 453 System A System B CPN: PRG 21-13-01 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned...
Page 454 System A System B CPN: PRG 21-13-01 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None Assigned 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE)
Page 455 System A System B CPN: PRG 21-13-01 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-12-01 (SysA) 21-12-01 (SysA) Assigned 21-12-01 (SysA) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned...
Page 456 CPN sent when making a 911 call across CCIS trunks from a terminal.
Page 457 System A System B CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 20-08-13 21-12-01 14-01-24 None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned...
Page 458 System A System B CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 20-08-13 21-12-01 14-01-24 None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned...
Page 459 System A System B CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 20-08-13 21-12-01 14-01-24 None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned...
Page 460 System A System B CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 20-08-13 21-12-01 14-01-24 None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned None Assigned None 21-12-01 (SysB) Assigned 21-12-01 (SysB) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned 21-13-01 (SysA) Assigned...
Page 461 CCIS VE 911 Calls...
Page 462 CPN sent when making a 911 call across CCIS trunks from a Virtual Extension (VE). System A System B PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal None Assigned None 21-12-01(SysB) Assigned 21-12-01(SysB) Assigned None Assigned None 21-12-01(SysB) Assigned 21-12-01(SysB)
Page 463 System A System B PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal 21-12-01(SysA) Assigned 21-12-01(SysA) 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-12-01(SysA) 21-12-01(SysA) Assigned 21-12-01(SysA) 21-13-01(SysA:VE) Assigned Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned...
Page 464 System A System B PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal None Assigned None 21-12-01(SysB) Assigned 21-12-01(SysB) Assigned None Assigned None 21-12-01(SysB) Assigned 21-12-01(SysB) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned...
Page 465 System A System B PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal 21-12-01(SysA) Assigned 21-12-01(SysA) 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-12-01(SysA) 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned...
Page 466 System A System B PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal None Assigned None Assigned 21-12-01(SysB) Assigned 21-12-01(SysB) Assigned None Assigned None Assigned 21-12-01(SysB) Assigned 21-12-01(SysB) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE)
Page 467 System A System B PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal 21-12-01(SysA) Assigned 21-12-01(SysA) 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-12-01(SysA) 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01...
Page 468 System A System B PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal None Assigned None 21-12-01(SysB) Assigned 21-12-01(SysB) Assigned None Assigned None 21-12-01(SysB) Assigned 21-12-01(SysB) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01...
Page 469 System A System B PRG 21-13-01 CPN: PRG 99-01-58 20-08-13 21-12-01 20-08-13 21-12-01 14-01-24 Terminal 21-12-01(SysA) Assigned 21-12-01(SysA) 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-12-01(SysA) 21-12-01(SysA) Assigned 21-12-01(SysA) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01(SysA:VE) Assigned 21-13-01(SysA:VE) 21-13-01...
Page 470 CPN sent when making a 911 call from a terminal by pressing a CO Line Key and then dialing 911. CPN: PRG 99-01-58 20-08-13 21-12-01 21-13-01 Not Assigned None Not Assigned Assigned None Not Assigned 21-12-01 Assigned Assigned 21-12-01 Not Assigned None Not Assigned Assigned...
Page 471 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-56 E911 Alarm Shut Off 0 ~ 9, Maximum of eight Select the Service Code (normally 786) that an digits extension user can dial to shut off the E911 Alarm Ring.
Page 472 Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service to an extension Class of Service of Extensions All other (1 ~ 15). (1 ~ 15) extension port = Class 1...
Page 473 Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to an Class of Service of Extensions All other extension.
Page 474 Dial 911. To turn off the E911 Alarm at your telephone: Lift the handset or press Speaker. Dial 886.  The alarm goes off. (if you have a display telephone) - OR - Press the Exit key once to turn off the alarm. Press the Exit key again to clear the alarm display.
Page 475: Facsimile Co Branch Connection
Facsimile CO Branch Connection Description The UNIVERGE SV9100 system provides branch connection of locally provided facsimile machines to CO/PBX lines. Additional dedicated CO/PBX lines are not required for a facsimile to operate. The facsimile shares any CO/PBX line on the COI Package and Power Failure (PF) circuit.
Page 476 GCD-4COTA Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number Analog Trunk Data Setup – Loop Start/ 14-02-14 0 = Loop Start (Loop) Ground Start 1 = Ground Start (Ground) Select Loop start or Ground start for the trunk. 14-02-21 FAX Branch Connection 0 = No...
Page 477 Program Program Name/Description Input Data Default Number System Options for Incoming Calls – DIL No 22-01-04 0 ~ 64800 seconds Answer Recall Time A DIL that rings its programmed destination longer than this time, diverts to the DIL No Answer Ring Group (set in Program 22-08). 22-04-01 Incoming Extension Ring Group Maximum of eight digits.
Page 478: Flash
Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX. Conditions The system does not provide a ground flash.
Page 479 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-42 Flash on Trunk Lines 0 ~ 9, Maximum of eight Customize the Service Codes for flash on trunk digits lines. Analog Trunk Data Setup – Flash Type 14-02-03 0 = Open Loop Flash Make sure this item is set for open loop Flash.
Page 480 Program Program Name/Description Input Data Default Number COT Initial Data Setup – Hookflash Time 81-10-07 0 = 20ms 9 = 600ms Selection 1 1 = 40ms Set the Flash duration (16 ~ 4080ms) for 2 = 60ms analog trunk GCD-4COTA circuits in Program 3 = 80ms 81-10-07.
Page 481: Flexible System Numbering
Flexible System Numbering Description Flexible System Numbering lets you reassign the system port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory technicians can make comprehensive changes to your system number plan. You can have factory technicians: Set the number of digits in internal (Intercom) functions.
Page 482 Flexible System Numbering (Continued) Program Description 11-10 Service Code Setup (for System Administrator) Customize the Service Codes. 11-11 Service Code Setup (for Setup/Entry Operation) 11-12 Service Code Setup (for Service Access) 11-13 Service Code Setup (for ) 11-14 Service Code Setup (for Hotel) 11-15 Service Code Setup, Administrative (for Special Access) Assign the Single Digit Service Codes.
Page 483 Example for 310X Example for 3100X 10s Group 100s Group (4-digit) (5-digit) 11-01-01 = Dial 3 11-01-01 = Dial 3 31 Digit 4 = (9)Dial Extension Analyze Table 31 Digit 7 = (9)Dial Extension Analyze Table 11-20-01 Table 1 = Dial 310 11-20-01 Table 1 = Dial 3100 11-20-02 Table 1 = Intercom 11-20-02 Table 1 = Intercom...
Page 484 Guide to Feature Programming Program Program Name/Description Input Data Default Number System Numbering – Service Code 11-01-01 Customize the system internal (Intercom) numbering plan. 11-02-01 Extension Numbering Maximum of eight digits 1 ~ 99 : 101 ~ 199 Assign extension numbers to extension ports. 100 ~ 199 : The telephone programming identity follows the 3101 ~ 3200...
Page 485 Program Program Name/Description Input Data Default Number 11-08-01 ACI Group Pilot Number Dial (maximum of eight digits). No Setting Assign pilot numbers to ACI groups. When a ACI Groups 1 ~ 16 user dials the pilot number, they reach an available ACI software port within the group.
Page 486 Program Program Name/Description Input Data Default Number 11-10-12 Service Code Setup (for System Administrator) – Night Mode Switching for 0 ~ 9, Maximum of eight Other Group digits Customize the night mode switching for other group Service Codes for the System Administrator.
Page 487 Program Program Name/Description Input Data Default Number 11-10-25 Service Code Setup (for System Administrator) – Account Code 0 ~ 9, Maximum of eight Accumulated Printout Code digits Customize the account code accumulated printout Service Codes for the System Administrator. 11-10-26 Service Code Setup (for System MLT, SLT Administrator) –...
Page 488 Program Program Name/Description Input Data Default Number 11-11-03 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Call Forward – No Answer 0 ~ 9, Maximum of eight Set the service code for setting call forwarding digits for no answer. 11-11-04 Service Code Setup (for Setup/Entry MLT, SLT...
Page 489 Program Program Name/Description Input Data Default Number 11-11-15 Service Code Setup (for Setup/Entry Operation) – Enable Handsfree Incoming 0 ~ 9, Maximum of eight Intercom Calls digits Customize the enable handsfree incoming intercom calls used for registration and setup. 11-11-16 Service Code Setup (for Setup/Entry Operation) –...
Page 490 Program Program Name/Description Input Data Default Number 11-11-25 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Automatic Transfer Setup for 0 ~ 9, Maximum of eight Each Extension Group digits Customize the service code used to set the Automatic Trunk Forwarding feature for a Department Group.
Page 491 Program Program Name/Description Input Data Default Number 11-11-35 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Pilot Group Withdrawing 0 ~ 9, Maximum of eight Customize the Service Codes which are used digits for registration and setup. 11-11-36 Service Code Setup (for Setup/Entry MLT, SLT Operation) –...
Page 492 Program Program Name/Description Input Data Default Number 11-11-48 Service Code Setup (for Setup/Entry MLT, SLT Operation) – Set/Cancel Call Forward Busy 0 ~ 9, Maximum of eight No Answer (Split) digits Assign the Call Forward Busy No Answer Split Service Code. 11-11-49 Service Code Setup (for Setup/Entry MLT, SLT...
Page 493 Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-01 MLT, SLT Bypass Call 0 ~ 9, Maximum of eight Set the service code for Activating Call digits Forwarding/Do Not Disturb Override. This code is available only if you disable the voice mail Single Digit dialing code in Program 11-16-09.
Page 494 Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-12 MLT, SLT Last Number Dial 0 ~ 9, Maximum of eight Assign a service code to use Last Number Dial. digits Service Code Setup (for Service Access) – 11-12-13 MLT, SLT Saved Number Dial...
Page 495 Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-23 MLT, SLT Meet-Me Answer in Same Paging Group 0 ~ 9, Maximum of eight Customize the Service Codes used for digits meet-me answer in same paging group service access.
Page 496 Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-33 MLT, SLT Group Hold 0 ~ 9, Maximum of eight If required, redefine the service code used to digits answer a specific trunk which is either ringing or on hold.
Page 497 Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-45 Enabled On Hook When Holding (SLT) 0 ~ 9, Maximum of eight Customize the Service Codes used for the digits enabled on hook when holding (single line telephone).
Page 498 Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-57 MLT, SLT Tandem Trunking 0 ~ 9, Maximum of eight With two trunks in Conference press the Hold digits key and dial 8 and the Conference/Tandem happens.
Page 499 Program Program Name/Description Input Data Default Number Service Code Setup (for) – Agent Logout by 11-13-11 Supervisor 0 ~ 9, Maximum of eight Assign to allow a Supervisor to log out of a digits group. Service Code Setup (for) – Change Agent 11-13-12 Group by Supervisor 0 ~ 9,...
Page 500 Program Program Name/Description Input Data Default Number Service Code Setup (for Hotel) – Set Room 11-14-09 MLT, SLT to Room Call Restriction 0 ~ 9, Maximum of eight Customize the set room to room call extension digits used with the Hotel/Motel feature. Service Code Setup (for Hotel) –Cancel 11-14-10 MLT, SLT...
Page 501 Program Program Name/Description Input Data Default Number 11-15-02 Service Code Setup, Administrative (for Special Access) – Access in Dial-In Conversion Table Customize the access in dial-in conversion table Service Codes used by the administrator in the Hotel/Motel feature. 11-15-03 Service Code Setup, Administrative (for Special Access) –...
Page 502 Program Program Name/Description Input Data Default Number 11-15-14 Service Code Setup, Administrative (for No Setting Special Access) – Modem Access Assign the service code used to access the internal modem on the GCD-CP10. Single Digit Service Code Setup – Step Call 11-16-01 0 ~ 9, Maximum of one digit...
Page 503 Program Program Name/Description Input Data Default Number Single Digit Service Code Setup – Station 11-16-11 0 ~ 9, Maximum of one digit No Setting Park Hold Customize the one-digit service code used when placing a call in Personal Park. Dial Extension Analyze Table – Dial Digits 11-20-01 Dial maximum of eight digits No Setting...
Page 504: Flexible Timeouts
Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements. A Timer Class is used to allow terminals and trunks to have different timers for the same feature.
Page 505 Timer Timer Title Comment Class 0 Class 1~15 22-01-06 20-31-09 DID Ring-No-Answer Time In systems with DID Ring No Answer Intercept, this time sets the Ring No Answer time. This time is how long a DID call rings the destination extension before rerouting to the intercept ring group.
Page 506 Timer Timer Title Comment Class 0 Class 1~15 25-07-10 20-31-22 DISA External Paging Time This is the maximum length of an External Page placed by a DISA caller. If the Page continues longer than this time, the system terminates the DISA call. Trunk Timer Class is referred.
Page 507 Guide to Feature Programming Program Program Name/Description Input Data Default Number System Options – Trunk Queuing Callback 20-01-08 0 ~ 64800 seconds Time Set the Trunk Queuing callback time. A Trunk Queuing Callback rings an extension for this interval. System Options – Callback/Trunk Queuing 20-01-09 0 ~ 64800 seconds 64800...
Page 508 Program Program Name/Description Input Data Default Number Timer Class Timer Assignment – Intercom 20-31-04 0 ~ 64800 seconds Interdigits Time (Intercom I/D Timer) When placing Intercom calls, extension users must dial each digit during this time. Timer Class Timer Assignment – Trunk 20-31-05 0 ~ 64800 seconds Interdigits Time (Trunk I/D Timer)
Page 509 Program Program Name/Description Input Data Default Number Timer Class Timer Assignment – Exclusive 20-31-12 0 ~ 64800 seconds Hold Recall Time A call on Exclusive Hold recalls the extension that placed it on Hold after this time. Timer Class Timer Assignment – Exclusive 20-31-13 0 ~ 64800 seconds Hold Recall Callback Time...
Page 510 Program Program Name/Description Input Data Default Number Timer Class Timer Assignment – DISA 20-31-21 0 ~ 64800 seconds Internal Paging Time Set the maximum time of an Internal Page placed by a DISA caller. If the Page continues longer than this time, the system terminates the DISA call.
Page 511 Program Program Name/Description Input Data Default Number System Options for Incoming Calls – DID 22-01-06 0 ~ 64800 seconds Ring-No-Answer Time Set the DID Ring No Answer (RNA) Intercept time (0 ~ 64800 seconds). In systems with RNA Intercept, the DID call rings the destination extension for this time, and then rings Intercept Ring Group.
Page 512 Program Program Name/Description Input Data Default Number System Timers for VRS/DISA – VRS/DISA No 25-07-02 0 ~ 64800 seconds Answer Time A VRS/DISA caller can ring an extension for this time before the system sets the call as a Ring No Answer. After this time expires, the call follows the programmed Ring No Answer routing (set in Program 25-03 and Program 25-04).
Page 513: Forced Trunk Disconnect
Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunk is available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.
Page 514 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-26 Service Code Setup (for System MLT, SLT No Setting Administrator) – Forced Trunk Disconnect 0 ~ 9, Maximum of eight Assign the Service Code. digits 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15...
Page 515 Hookflash.  You can now place a call on the free line. Dial the trunk access code ( 9 + trunk number) for the trunk disconnected in Step 2.
Page 516: General Purpose Relay
General Purpose Relay Description The system allows up to eight general purpose relays using PGD(2)-U10 ADP’s (four relays per PGD unit) and one general purpose relay built into the GCD-CP10 for a maximum of nine relays. These relays are normally opened and can be closed by dialing an access code on any terminal or pressing a preprogrammed function key on any multiline terminal.
Page 517 Terminals All Multiline Terminals (using access code) Multiline Terminal (using line key) Required Component(s) PGD(2)-U10 ADP GCD-CP10 Related Features  Analog Communications Interface (ACI)  Door Box  Paging, External Guide to Feature Programming Program Program Name/Description Input Data Default Number ETU Setup (DLCA PKG Setup) –...
Page 518 General Purpose Relay Setup – Drive Timer 10-05-02 0–64800 Setup 0 = No drive timer The drive timer controls how long the relay is in 1 = 0.1 seconds a closed state before automatically changing 2 = 0.2 seconds back to an open state. 3 = 0.3 seconds 64800 = 6480 (seconds) GCD-CP10 Hardware Setup –...
Page 519 Dial Relay Number (0~8).  0 is for the relay on the GCD-CP10, 1~8 are relays on the PGD(2)-U10 ADP.
Page 520 To Cancel a Relay: Multiline Terminal Press Speaker. Dial 880. Dial Relay Number (0~8).  0 is for the relay on the GCD-CP10, 1~8 are relays on the PGD(2)-U10 ADP. - OR - Press the Line Key assigned as a General Purpose Relay (the key is not lit). - OR - Wait for the drive timer to expire.
Page 521: Group Call Pickup
Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call. If several extensions in the group are ringing at the same time, Group Call Pickup intercepts the call based on the extension priority in the Pickup Group.
Page 522  Directed Call Pickup  Programmable Function Keys Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-25 MLT, SLT Direct Call Pickup - Own Group 0 ~ 9, Maximum of eight Customize the Service Codes for direct call digits pickup –...
Page 523 Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign Group Call Pickup keys: 0 ~ 99 (Normal Function Code 851 by default) Code 24 for an extension Pickup Group and 00 ~ 99 (Appearance ring group calls (Service Code * Function Code) (Service Code...
Page 524 cannot pick up Ring Group calls. To answer a call ringing a telephone in another Pickup Group when you do not know the group number: Pick up the handset or press Speaker. At multiline terminal only, press the Group Call Pickup key (Program 15-07 or SC 851: 25). - OR - Dial 869.
Page 525: Group Listen
Group Listen Description Group Listen permits a multiline terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation. Group Listen turns off the multiline terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
Page 526 Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to an Class of Service of Extensions extension.
Page 527: Handset Mute
Handset Mute Description Handset Mute is provided to most terminals connected to the UNIVERGE SV9100 system. While talking on the multiline terminal handset, a station user can dial a feature code or press Mic to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
Page 528 Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function key for Handset Transmission 0 ~ 99 (Normal Function Code Cut Off (code 40). 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code...
Page 529 Service Tone Setup Defaults, Program 80-01-01 (Continued) Service Repeat Unit Basic Gain Level Service Tone Duration Tone No. Count Count Tone No. (dB) Internal Recall Dial Tone Basic 2 32 (0dB) 32 (0dB) Trunk Dial Tone Basic 1 32 (0dB) Internal Busy Tone Basic 2 20 (-6dB)
Page 530 Service Tone Setup Defaults, Program 80-01-01 (Continued) Service Repeat Unit Basic Gain Level Service Tone Duration Tone No. Count Count Tone No. (dB) Door Box Chime 4 38 (+3dB) Basic 6 26 (-3dB) 38 (+3dB) 26 (-3dB) 14 (-9dB) 32 (0dB) Door Box Chime 5 38 (+3dB) Basic 6...
Page 531 Service Tone Setup Defaults, Program 80-01-01 (Continued) Service Repeat Unit Basic Gain Level Service Tone Duration Tone No. Count Count Tone No. (dB) External Busy Tone Basic 2 32 (0dB) 32 (0dB) Special Audible Ring Busy Tone Basic 6 32 (0dB) 32 (0dB) 32 (0dB) 32 (0dB)
Page 532 Service Tone Setup Defaults, Program 80-01-01 (Continued) Service Repeat Unit Basic Gain Level Service Tone Duration Tone No. Count Count Tone No. (dB) Opening Chime Tone 32 (0dB) Basic 8 26 (-3dB) 32 (0dB) 26 (-3dB) 32 (0dB) 26 (-3dB) 32 (0dB) 26 (-3dB) 32 (0dB)
Page 533: Handsfree And Monitor
Handsfree and Monitor Description Handsfree allows a multiline terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the telephone.
Page 534 Related Features  Central Office Calls, Answering  Central Office Calls, Placing  Microphone Cutoff  Prime Line Selection Guide to Feature Programming Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-08 0 = Preselect Automatic Handsfree 1 = One-Touch (Automatic Handsfree)
Page 535 Press Speaker again to hang up. To change a Handsfree call to a handset call: Lift the handset. To turn on/off Monitor: Press MIC, Feature + 1, or the Microphone Function Key (Program 15-07 or SC 851 : 02) to turn on or off the Microphone.
Page 536: Handsfree Answerback/Forced Intercom Ringing
Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset. Conditions Handsfree Answerback does not require the Speaker phone to be enabled (Program 15-02-16).
Page 537 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-15 Service Code Setup (for Setup/Entry Operation) – Enable Handsfree Incoming 0 ~ 9, Maximum of eight Intercom Calls digits If required, change the service code used for setting an extension to voice announce for incoming ICM calls.
Page 538 Program Program Name/Description Input Data Default Number 20-08-10 Class of Service Options (Outgoing Call 0 = Off COS 1 ~ 15 = 1 Service) – Signal/Voice Call 1 = On Enable/Disable an extension user ability to toggle between Handsfree Answerback and Forced Intercom Ringing for outgoing Intercom calls (dial 1 or Service Code 712).
Page 539: Headset Operation
Headset Operation Description A multiline terminal user can use a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree. As the headset plugs in a separate jack on the bottom of the telephone, the handset can still be connected to the telephone.
Page 540 Required Component(s) Headset Related Features  Handsfree Answerback/Forced Intercom Ringing  Programmable Function Keys Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-62 Service Code Setup (for Setup/Entry Operation) – Headset Ring Volume 0 ~ 9, Maximum of eight Adjustment digits If needed, change the service code used to...
Page 541 Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-43 0 = No Switch to Speaker Ring Headset Ring Duration 1 = 10 seconds If incoming ringing is set for headset, set the 2 = 20 seconds duration the call rings the headset before 3 = 30 seconds ringing the speaker.
Page 542 The Headset key lights when on a call. To disconnect, press the The Headset key lights when on a call. To ❍ disconnect, press the Headset key. You can use the handset for calls or respond to voice-announced Intercom calls with the headset plugged in. The headset ❍...
Page 543: Hold
Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Page 544 Conditions The called extension must lift the handset or press Speaker before the call can be placed on hold. Callers on Hold hear Music on Hold, if programmed. An extension can have function keys for System Hold and Exclusive Hold. Analog single line telephones can use only Exclusive Hold or Group Hold.
Page 545 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-30 MLT, SLT Specified Trunk Answer 0 ~ 9, Maximum of eight If required, redefine the service code used to digits answer a specific trunk which is either ringing or on hold.
Page 546 Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-07 0 = Hold Automatic Hold for CO Lines 1 = Disconnect (Cut) When talking on a CO call, and another line key is pressed, the original trunk is placed on Hold or disconnected.
Page 547 Program Program Name/Description Input Data Default Number Operator Extension – Operator’s Extension 20-17-01 Maximum of eight digits Number Define the extension numbers used by operators. System Options for Hold – Hold Recall Time 24-01-01 0 ~ 64800 seconds Set the Hold Recall Time. A call on Hold recalls the extension that placed it on Hold after this time.
Page 548 Press Feature + Hold. Single Line Telephone Hookflash. Dial 849. To pick up an outside call on Exclusive Hold: Press flashing CAP key. Single Line Telephone Dial 759. Group Hold To place a call on Hold so anyone in your Department Group can pick it up: Press Hold.
Page 549: Hotel/Motel
Hotel/Motel Description Your UNIVERGE SV9100 telephone system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
Page 550 Program 20-17-01 must be a physical phone connected to the phone system for all PMS features to work. The UNIVERGE SV9100 and UM8000 Mail must be licensed for Hotel/Motel for this feature to work. The supported PVA PMS protocols is Fidelio The chassis to PVA PMS connection is via the LAN and an IP port only (default is 5129).
Page 551 Your DSS Console provides room monitoring abilities. You can see at a glance which rooms have Wake Up Calls set or messages waiting. In addition, you can still use your console for business mode features. Do Not Disturb A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Do Not Disturb (DND) blocks the room telephone incoming calls and Paging announcements.
Page 552 The Message Waiting status of a room cannot be seen when the console is in Wake Up Call or Room Status mode. The BLF indication for each room is always available no matter what mode the console is assigned. The quantity of VRS channels available for Wake up call is determined by the quantity of VRS channel licenses installed.
Page 553 Refer to the tables below for valid status code changes when Program 42-01-06 is enabled or disabled. Valid Room Status Changes when Program 42-01-06 is set to 1 (Enabled) Change Code 1 Code 2 Code 3 Code 4 Code 5 Code 6 Code 7 Code 8 Code 9...
Page 554 Terminals All Terminals Required Component(s) DSS Console When using the PVA PMS the following licenses affect this feature: SV9100 Hotel/Motel License: SV9100 SYS Hotel/Motel-Lic ( Part code BE114071) This license is required to enable the Hotel feature in the SV9100. SV9100 PVA PMS license: SV9100 PMS -LIC (Part code BE114072) This license is only required when using PMS integration.
Page 555 Guide to Feature Programming  The items highlighted in gray are read only and cannot be changed. Refer to the UNIVERGE SV9100 Hotel/Motel Services Manual for complete programming information. Program Program Name/Description Input Data Default Number LAN Setup for External Equipment – TCP...
Page 556 Program Program Name/Description Input Data Default Number Service Code Setup (for Hotel) – Set Wake 11-14-05 MLT, SLT Up Call for Own Extension 0 ~ 9, Maximum of eight Customize the set wake up call for own digits extension used with the Hotel/Motel feature (GCD-CP10 must be licensed for Hotel/Motel).
Page 557 1 = DTMF Select the type of dialing the connected telephone uses. For the UNIVERGE SV9100 Wireless telephones to function correctly, this must be set to 0. If this option is set for DTMF, after an outside call is placed, the system cannot dial any additional digit.
Page 558 Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to Class of Service of Extensions All other extensions.
Page 559 Program Program Name/Description Input Data Default Number DSS Console Extension Assignment – 30-02-01 Maximum of eight digits No Setting Extension Number Define the extension number for the multiline terminal connected with the DSS console (up to eight digits). 30-03-01 DSS Console Key Assignment Key Number 001 ~ 114 Customize DSS Console keys to function as...
Page 560 Program Program Name/Description Input Data Default Number Hotel/Motel Telephone Setup – Hotel Mode 42-02-01 0 = Normal If you want an extension to operate in the Hotel/ 1 = Hotel Motel mode, enter 1. If you want the telephone to operate in the business mode, enter 0. Hotel/Motel Telephone Setup –...
Page 561 Program Program Name/Description Input Data Default Number Class of Service Options (Hotel/Motel) – 42-03-06 0 = Off COS 1 ~ 15 = 0 Room Status Change for Other Extension 1 = On Set the Hotel/Motel room status change for other extension COS options. Class of Service Options (Hotel/Motel) –...
Page 562 Program Program Name/Description Input Data Default Number Hotel Room Status Printer – Check-Out 42-05-04 0 = Not Output Sheet 1 = Output Set the LAN port to output the Hotel Data (Check-Out sheet, Room Status, etc.) and the check-out sheet options for the Hotel/ Motel feature.
Page 563 PMS 8 = Reserve 2 Developer Guide. 9 = Reserve 3 0 = Room Clean (Vacant) = Reserve 5 = Reserve 6 Operation Refer to the UNIVERGE SV9100 Hotel Manual for complete operation information...
Page 564: Hotline
Hotline Description Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key. Hotline has two applications.
Page 565  Distinctive Ringing, Tones and Flash Patterns  Do Not Disturb  Handsfree Answerback/Forced Intercom Ringing  Off-Hook Signaling  Programmable Function Keys  Ringdown Extension, Internal/External Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function key for Hotline (code 01 + 0 ~ 99 (Normal Function Code...
Page 566 Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-22 0 = Disable Multiple Incoming From Intercom and Trunk 1 = Enable When this option is Disabled, incoming calls to an extension indicate on any Hotline key for that extension as solid (busy).
Page 567 Program Program Name/Description Input Data Default Number 21-11-01 Extension Ringdown (Hotline) Assignment 0, *, , Pause, Hook Flash, @ No Setting Maximum of 24 digits Define the Hotline destination number for each (Code to wait for answer extension number. supervision) Program the ringdown (Hotline) source and destination (target) number, up to 24 digits (960 Hotline assignments).
Page 568 Program Program Name/Description Input Data Default Number DSS Console Lamp Table – Hotel Status 30-05-10 0 ~ 7 1 (FL) Code 2 (Hotel DSS) Define the LED patterns for hotel status code 2 on the DSS consoles. DSS Console Lamp Table – Hotel Status 30-05-11 0 ~ 7 2 (WK)
Page 569 Program Program Name/Description Input Data Default Number DSS Console Lamp Table – VM Message 30-05-21 0 ~ 7 3 (RW) Indication Define the LED patterns for VM message indication on the DSS consoles. Extension Busy Setup Program 20-13-06 Program 20-02-03 Busy Status Status BLF is on for extension receiving a voice announced Intercom call.
Page 570: Hot Key-Pad
Hot Key-Pad Description The Hot Key-Pad feature allows the user to place a call without lifting the handset or pressing Speaker. When the user dials another extension number on an idle telephone with Hot Key-Pad enabled, the Speaker lights and the internal call is made. When the user dials the trunk access code from a telephone with Hot Key-Pad enabled, Speaker lights, a trunk is seized and the outgoing call is made.
Page 571  Hotline  Intercom  Voice Response System (VRS) Guide to Feature Programming Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service to extensions Class of Service of Extensions All other (1 ~ 15).
Page 572: Howler Tone Service
Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions Howler tone is generated 45 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.
Page 573 Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Tone Timers – Extension Dial Tone 20-18-01 0 ~ 64800 seconds Time After completion of dial tone time Intercom dial tone, a telephone user has this time to dial the first digit of the Intercom call.
Page 574: Inmail
InMail Description The InMail is a low cost voice mail solution that mounts on the GCD-CP10. Its programming is fully integrated with chassis programming. This system offers most voice mail system features customers expect. Automated Attendant automatically answers the system incoming calls. After listening to a customized message, an outside caller can dial a system extension or use Voice Mail.
Page 575 internal station number is dialed while performing a screened transfer, or during intercom calls. The user calls the extension then dials the quick transfer dial access code (default = 8) and hangs up. The call is placed in the mailbox and the caller hears the personal greeting. Live Record While on a CO/Trunk call, an extension user can have InMail record the conversation.
Page 576 same Department Hunt Group or Group. For example, a Group Supervisor can send important messages to the shared Message Centre Mailbox, to which any Group member can respond when time allows. Each Agent’s Message Centre Key flashes when messages are waiting. (The Message Centre Mailbox can be a mailbox for an installed, uninstalled or virtual extension.) Voice Mail Caller ID InMail can use ANI/Caller ID information to identify the outside caller that left a message in a user’s...
Page 577 The software allows the InMail to perform an external transfer. This allows the InMail to route an incoming Automated Attendant call out of the UNIVERGE SV9100 system on a new trunk based on an Speed Dial number stored in a Dial Action Table.
Page 578 When set for Screened Transfers, calls from the InMail ring like Intercom calls but do not display incoming Caller ID data (if provided by Telco and enabled in programming) until after the call is answered. The following steps describe Directory Dialing: When the Automated Attendant answers, it sends the call to the Main Greeting box.
Page 579 Ability to mark message as New The user can mark a message as "New" after playback of the message is complete. Conditions Mailbox licenses are consumed in order beginning with mailbox 1. You must assign mailboxes to extensions starting with mailbox 1 in Program 47-02-01. All SV9100 systems have the InMail built in with 16 voice ports which do not require resource licenses (0300).
Page 580 The Quick Transfer to Voice Mail is not allowed when caller is: Listening to the busy tone (BT). Talking on an internal line. Talking on an outside line. Making a conference call. The following options must be changed from WebPro, PCPro or system programming for group subscriber mailboxes: Email Notification Message Notification...
Page 581 When using InMail in a CCIS or Netlink network, 8-digit extensions and mailboxes are not supported. InMail does not support Unified Messaging. Group mailboxes do not provide a constant message count display. Default Settings Disabled System Availability Terminals All Terminals Required Component(s) InMail Mailbox License InMail Email Client License...
Page 582 Guide to Feature Programming Program Program Name/Description Input Data Default Number 10-09-01 DTMF and Dial Tone Circuit Setup 0 = Common Use Circuit/Resource 01 ~ 08 = 1 Assign at least one circuit for DTMF reception 1 = Extension Only (Extensions) (0 or 1).
Page 583 Single Line Telephone Basic Data Setup – 15-03-01 0 = DP SLT Signaling Type 1 = DTMF For each UNIVERGE SV9100 voice mail extension, set this option to 0. Single Line Telephone Basic Data Setup – 15-03-03 0 = Normal...
Page 584 Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a Voice Mail key to an extension. You 0 ~ 99 (Normal Function Code must enter the Voice Mail key code (code 77) 851 by default) followed by: 00 ~...
Page 585 Program Program Name/Description Input Data Default Number 20-09-01 Class of Service Options (Incoming Call 0 = Off COS 1 ~ 15 = 1 Service) – Second Call for DID/DISA/DIL/ 1 = On E&M Turn Off or On the extension ability to receive a second call from a DID, DISA, DIL, or tie line caller.
Page 586 Program Program Name/Description Input Data Default Number 20-13-05 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Intercom Off-Hook Signaling 1 = On Turn On or Off an extension ability to send off-hook Signals. This setting functions with Programs 20-09-07 and 20-13-06 disabled.
Page 587 Program Program Name/Description Input Data Default Number 22-08-01 DIL/IRG No Answer Destination 0 (No Setting) Assign the DIL No Answer Ring Group. 001 ~ 100 (Incoming Ring Group) 102 (In-Skin/ External Voice Mail or InMail) 103 = Centralized VM System Options for Transfer – MOH or 24-02-02 0 = Hold Tone Ringback on Transferred Calls...
Page 588 Assign Trunks As Automated Attendant Trunks – Method 2: Program Program Name/Description Input Data Default Number 22-02-01 Incoming Call Trunk Setup Trunks 1 ~ 400 Assign Service Type 0 to each trunk you want 0 = Normal to ring into Voice Mail as a normal line. 1 = VRS (second dial tone if no VRS installed) 2 = DISA...
Page 589 Program Program Name/Description Input Data Default Number System Options for Transfer – Delayed Call 24-02-03 0 ~ 64800 seconds Forwarding Time Set the time a transferred call waits at a forwarded extension before routing to the called extension mailbox. Voice Mail Integration Options – Voice Mail 45-01-01 Department Groups: Department Group Number...
Page 590 Program Program Name/Description Input Data Default Number Voice Mail Integration Options – Reply 45-01-17 0 = No Mailbox Number 1 = Yes Determine Whether or not to include the mailbox number in the analog voice mail protocol. Voice Mail Integration Options – Trunk 45-01-18 2 ~ 3 Number Mapping...
Page 591 Program Program Name/Description Input Data Default Number SV9100 InMail System Options – Message 47-01-05 1 ~ 60 seconds Backup/Go Ahead Time Set the time for how far InMail backs up when a user dials B while listening to a message. This time also sets how far InMail jumps ahead when a user dials G while listening to a message.
Page 592 Program Program Name/Description Input Data Default Number SV9100 InMail System Options – Wait 47-01-09 1 ~ 255 minutes Between Digital Pager Callout Attempts Set the minimum time between unacknowledged or unanswered digital pager Message Notification callouts. (A subscriber acknowledges a digital pager notification by logging onto their mailbox.) After this time expires, InMail tries the callout again (for up to the number of times set in...
Page 593 Program Program Name/Description Input Data Default Number SV9100 InMail System Options – Number of 47-01-13 1 ~ 99 (rings) RNA Rings If a non-pager callout rings the destination longer than this number of times, InMail marks the call as unanswered (Ring No Answer) and hangs up.
Page 594 Program Program Name/Description Input Data Default Number SV9100 InMail Station Mailbox Options – 47-02-02 Digits (maximum of eight Mailbox 1 = 101 Mailbox Number using 0 ~ 9) Mailboxes 2 ~ 64 Select the extension number associated with = 102 ~ 164 the mailbox you are programming.
Page 595 Program Program Name/Description Input Data Default Number SV9100 InMail Station Mailbox Options – 47-02-07 0 = Disable Recording Conversation Beep 1 = Enable Enable/Disable the Conversation Record beep. If enabled, all parties on a call hear the voice prompt Recording followed by a single beep when the extension user initiates Conversation Record.
Page 596 Program Program Name/Description Input Data Default Number SV9100 InMail Station Mailbox Options – 47-02-11 0 = Disable Auto Time Stamp 1 = Enable Enable/Disable Auto Time Stamp for the Subscriber Mailbox. If enabled, after the subscriber listens to a message InMail announces the time and date the message was left.
Page 597 Program Program Name/Description Input Data Default Number SV9100 InMail Group Mailbox Options – 47-03-03 0 = None Mailbox Type 1 = Subscriber Set the Master Mailbox type. 2 = Routing Group Mailbox Subscriber Options – 47-06-01 0 ~ 99 messages Number of Messages To conserve storage space, Set the maximum number of messages that...
Page 598 Program Program Name/Description Input Data Default Number Group Mailbox Subscriber Options – 47-06-05 0 = No (Disable) Recording Conversation Beep 1 = Yes (Enable) Enable/Disable the Conversation Record beep. If enabled, all parties on a call hear the voice prompt Recording followed by a single beep when the extension user initiates Conversation Record.
Page 599 Program Program Name/Description Input Data Default Number Group Mailbox Subscriber Options – Auto 47-06-09 0 = Disable Time Stamp 1 = Enable Enable/Disable Auto Time Stamp for the Subscriber Mailbox. If enabled, after the subscriber listens to a message InMail announces the time and date the message was left.
Page 600 Program Program Name/Description Input Data Default Number SV9100 InMail Routing Mailbox Options – 47-07-02 0 = None Mailboxes Routing Mailbox Type 01 ~ 08 = 1 1 = Call Routing (Call Routing) Set the Routing Mailbox type. 2 = Announcement Mailboxes 3 = Directory 09 ~ 32 = 2...
Page 601 Program Program Name/Description Input Data Default Number Announcement Mailbox Options – Next Call 47-09-01 Call Routing Mailbox Routing Mailbox Number (1 ~ 32) If you set up an Announcement Mailbox to 0 = Undefined answer Automated Attendant calls, use this option to provide additional routing options to the Automated Attendant callers.
Page 602 Program Program Name/Description Input Data Default Number InMail Answer Table Options – Override 47-11-02 0 = Undefined Mailbox Category 1 = Subscriber Specify the category of the mailbox where Mailbox – STA Automated Attendant calls should route when 2 = Group Mailbox you enable Answer Schedule Override.
Page 603 Program Program Name/Description Input Data Default Number InMail Answer Table Options – Default 47-11-03 0 = Undefined Answer Table 1 = Mailbox Category 1 = Subscriber Mailbox - STA Specify the category of mailbox used as the Answer 2 = Group Mailbox Default Mailbox.
Page 604 Program Program Name/Description Input Data Default Number InMail Answer Schedules – Schedule Type 47-12-01 0 = Undefined Answer Table 1/ Assign a Schedule Type to the selected Answer 1 = Day of the Week Schedule 1 = 2 Schedule. The Schedule Type determines how 2 = Range of Days 3 All other the Answer Schedule answers calls.
Page 605 Program Program Name/Description Input Data Default Number InMail Answer Schedules – Answering 47-12-02 0 = Undefined Mailbox Category 1 = Subscriber Mailbox - STA Specify the category of mailbox to which 2 = Group Mailbox Automated Attendant calls should route when 3 = Routing Mailbox the schedule is in effect.
Page 606 47-12-07: Schedule Start Time and 47-12-08: Schedule End Time.) 47-13-01 SV9100 InMail Dial Action Tables Refer to the UNIVERGE SV9100 InMail System Guide, for complete programming details. DTMF Tone Receiver Setup – Detect Level 80-03-01 0 = 0dBm ~ -25dBm...
Page 607 Program Program Name/Description Input Data Default Number Call Progress Tone Detector Setup – Detect Type 1 (DT) – 0 80-04-01 0 = 0dBm ~ -25dBm Level (-25dBm) 1 = -5dBm ~ -30dBm Type 2 (BT) – 0 Define the various levels and timers for the Call 2 = -10dBm ~ -35dBm Progress Tone Detector.
Page 608 Program Program Name/Description Input Data Default Number Voice Mail Delay Announcement – Forced 41-19-07 0 ~ 64800 seconds Disconnect Time after 2nd Announcement Assign the time the system waits after the end of the delay message before disconnecting. Voice Mail Delay Announcement – Delayed 41-19-08 0 ~ 64800 seconds Message Interval Time...
Page 609 Lift the handset and dial  If you are at a co-worker’s telephone, you can dial the Voice Mail master number and your mailbox number instead. You can also use this procedure from your own telephone to call a co-worker’s mailbox.
Page 610 access codes: 848 = Call Forward – Immediate (Program 15-07 or SC 851: code 10) 843 = Call Forward – Busy (Program 15-07 or SC 851: code 11) 845 = Call Forward – No Answer (Program 15-07 or SC 851: code 12) 844 = Call Forward –...
Page 611  If the Transfer destination is an extension forwarded to Voice Mail, the call waits before routing the called user’s mailbox. This gives you the option of retrieving the call instead of having it picked up by Voice Mail. Hang up. Recording Your Call To record your active call in your mailbox: Multiline Terminal...
Page 612 Do nothing.  The message is automatically being recorded in your mailbox. The broadcast stops when your caller hangs up. - OR - Lift the handset to intercept the call.  You connect to the caller. The system records the first part of the message in your mailbox. The line key changes from red to green.
Page 613 = Pause or restart recording (3) = Erase recording # = Exit recording mode E (3) = Erase the Directory Dialing Message = Go back to the System Administrator options Using Directory Dialing: After the Automated Attendant answers, wait for the Directory Dialing Message. The Automated Attendant may ask you to dial a digit for Directory Dialing.
Page 614: Inmail Park And
InMail Park and Page Description InMail Park and Page can automatically Park a call at an extension and Page the user with a recorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call.
Page 615 The Park and Page feature uses the extensions personal park location only. Enabling Automated Attendant Direct to Voice Mail (DVM) for a mailbox bypasses the Park and Page feature. The Park and Page feature uses the All Zone paging only; this cannot be changed or configured.
Page 616 For automated attendant unscreened (UTRF) and screened (STRF) transfers refer to: Park and Page Call Handling Park and Page (Call Handling) For Automated Attendant Unscreened (UTRF) and Screened (STRF) Transfers 47-02-17: Enable 47-02-18: Paging 47-02-09: Auto Att Result Park and Page Option Direct to VM If unanswered, caller hears greeting and can leave a...
Page 617 Guide to Feature Programming Setting Up Park and Page for Extension: Program Program Name/Description Input Data Default Number SV9100 InMail Station Mailbox Options – 47-02-09 0 = Disable Auto Attendant Direct to Voice Mail 1 = Enable Enable/Disable Auto Attendant Do Not Disturb. When a subscriber enables this option, an Automated Attendant caller routes directly to the mailbox.
Page 618 Setting Up Park and Page for a Group Mailbox: Program Program Name/Description Input Data Default Number Group Mailbox Subscriber Options – Auto 47-06-07 0 = Disable Attendant Do Not Disturb 1 = Enable Enable/Disable Auto Attendant Direct to VM. When enabled, an Auto Attendant caller routes directly to the mailbox, hears the greeting, and is asked to leave a message.
Page 619 Operation To record your paging message refer to: In these Instructions: Recording Your Paging Message [Telephone Softkey] To record your Paging Message: Log onto your Subscriber Mailbox. [More> + More> + Page] Select Paging Message. Alternately dial PG (74). Do one of the following: [Lstn] Select to listen to the current Paging Message (if any).
Page 620 To set your call handling options refer to : In these Instructions: Recording Your Paging Message [Telephone Softkey] To set your Call Handling options: This includes Automated Attendant Direct to Voice Mail as well as Park and Page. Log onto your Subscriber Mailbox. [More>...
Page 621: Inmail Upload Download Audio
InMail Upload Download Audio Description The InMail Upload Download Audio feature allows the upload of mailbox greetings up to 1MB in size, recorded on a PC or professionally, to any valid subscriber mailbox in the system. It also allows users to listen to, download and/or delete voice mail messages from callers.
Page 622 The following details the page layout diagram of the two different User Pro login IDs: InMail User Pro Login Diagram Message Name Format Downloaded messages are automatically assigned a name by the SV9100. This name includes the mailbox number the message was left in, type of message, the message number and the date and time to the second the message was left.
Page 623 Default Incoming Ringing Tone (Continued) BTNNN_YYYYMMDD_HHMMSS.wav File Name Format (maximum 32 characters) Month (1~12) Date (1~31) Hour (00~23) Minute (00~59) Second (0 ~59) Conditions Uploading audio files to any type of Call Routing box and Group mailboxes is supported. Auto attendant and group mailbox greetings can be uploaded or deleted using End User WebPro interface with the UA login.
Page 624 page must be refreshed. For instance, if a new message is received via regular operation on the system while a user is viewing the upload/download screen, the new message is not shown until the page is reloaded by clicking the icon.
Page 625 Guide to Feature Programming Program Program Name/Description Input Data Default Number Programming Password Setup – User Name 90-02-01 Maximum of 10 characters. Set the system passwords. Programming Password Setup – Password 90-02-02 Maximum of eight digits. Configure the administrator accounts that are used when connecting to the KTS via PCPro/ WebPro.
Page 626 Troubleshooting The table below shows possible Error messages and Causes: Error Messages and Causes Error Message Cause Mailbox XXX does not exist. The mailbox does not exist (XXX = mailbox number) The mailbox is being used by another When the mailbox is being used by another session, either PC or session telephone.
Page 627 To login, open an Internet browser and enter the IP of the SV9100 LAN port in the address line. At default, the IP address is 192.168.0.10. At the login screen enter username = Extension Number and password = 1111. You will then see the main menu, click on the InMail Audio Up/Download icon. ...
Page 628 Changing Mailbox Greetings using Mailbox User Mode (UB): Audio files up to 1MB may be uploaded to the InMail for any mailbox greeting. In order for uploaded greetings to play on the InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the InMail.
Page 629: Inmail – Automatic Access To Vm By Caller Id
InMail – Automatic Access to VM by Caller ID Description Before, when a user outside the system accessed their InMail mailbox, they dialed voice mail, then entered an access code followed by their mailbox number and password (if enabled). An InMail mailbox can be associated with a specific caller ID (CID) number.
Page 630 Conditions When using this feature the InMail does not prompt for a password on a call from the set CID number. Incoming calls across CCIS are not supported. Two different mailboxes can not be tied to the same inbound CID number. If two mailboxes are set for the same inbound CID number the system uses the first match it finds.
Page 631 System Availability Terminals All Multiline Terminals Trunks The following Trunks support sending Caller ID: Analog Line ISDN Line (BRI) ISDN Line (PRI) SIP Line H.323 Line Required Component(s) InMail Mailbox License (1012) System Version R1 License (0411) Related Features  Caller ID –...
Page 632 Guide to Feature Programming Program Program Name/Description Input Data Default Number Speed Dialing Number and Name – Speed Maximum of 24 digits (0 ~ 9, 13-04-01 No Setting Dialing Data , @, P, R) This program stores Speed Dial data into the @ = Wait for Answer Speed Dial areas, and defines the Speed Dial Supervision - ISDN trunks only...
Page 633 Program Program Name/Description Input Data Default Number 22-05-01 Incoming Trunk Ring Group Assignment Trunks 1 ~ 400 Assign trunks to incoming Ring Groups. Use Incoming Group Number for this program to assign Normal Ring Trunks Day/Night Mode (1 ~ 8): (Program 22-02) to Incoming Ring Groups 0 = (No Setting) (Program 22-04).
Page 634 Program Program Name/Description Input Data Default Number 25-04-01 VRS/DISA Transfer Ring Group With No Ring Groups: Answer/Busy 1 ~ 100 For each trunk port (001 ~ 400), set the Trunk Ports: operating mode of each DISA trunk. This sets 001 ~ 400 what happens to the call when the DISA or Day/Night Mode: Automated Attendant caller calls a busy or...
Page 635: Inmail – Cascade Message Notification
InMail – Cascade Message Notification Description If an extension user receives a new message in their mailbox, Cascading Message Notification will call them at up to five preset destinations to let them know a new voice mail message has arrived. A destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension.
Page 636 move to the next destination even if there is only one destination active. Once the notification process begins, a new message does not restart the process if it is already in progress. Once the process ends (e.g., if the message is acknowledged or the maximum number of callout attempts is reached), the next new message will restart the process.
Page 637 Cascade Message Notification Flow Chart-1...
Page 638 Cascade Message Notification Flow Chart-2...
Page 639 Cascade Message Notification Flow Chart-3...
Page 640 Message Notification to Normal Telephone Numbers This is a basic overview of how Message Notification works to phone numbers assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings. Depending on the system, ARS routing maybe needed to properly route external calls.
Page 641 rules and notification will eventually stop if the call is not answered. Default Settings None System Availability Terminals All Multiline Terminals Required Component(s) VM Mailbox License (1012) System Version R1 License (0411) Related Features None...
Page 642 Guide to Feature Programming Program Program Name/Description Input Data Default Number SV9100 InMail System Options – Digital 47-01-07 Digits (12 maximum, using 0 ~ 9, Pager Callback Number M (Number of messages – Set the Digital Pager Callback Number part of the message Notification callout number for a entered by pressing LK1) digital pager.
Page 643 Program Program Name/Description Input Data Default Number SV9100 InMail System Options – Number of 47-01-13 1 ~ 99 (rings) RNA Rings Wait for Answer Non-Pager Callout Attempts (Notify RNA Rings) If a non-pager callout rings the destination longer than this number of rings, SV9100 InMail marks the call as unanswered (Ring No Answer) and hangs up.
Page 644 Program Program Name/Description Input Data Default Number Group Mailbox Subscriber Options – 47-06-26 0 = Disabled Message Notification Queuing Option 1 = Enabled Use this option to enable or disable message notification queuing. If enabled, message notification is stored in queue when there is no active notification destination.
Page 645 Program Program Name/Description Input Data Default Number Station Mailbox Message Notification – 47-20-05 Valid number (maximum of 16 No Setting Notification Number digits). For the selected entry (1-5), use this option to set the telephone number (16 digits maximum) Message Notification will dial to notify the subscriber of new messages.
Page 646 Program Program Name/Description Input Data Default Number Station Mailbox Message Notification – Day 47-20-09 0 = Disabled of Week Sunday 1 = Enabled For the selected entry (1-5), use this option to enable or disable Message Notification on Sunday. There are five separately programmed Message notification entries for each Subscriber Mailbox.
Page 647 Program Program Name/Description Input Data Default Number Group Mailbox Notification Options – 47-22-01 0 = Disabled Notification 1 = Enabled For the selected entry (1-5), use this option to enable or disable Message Notification. If enabled, notification will occur when the mailbox receives a new message according to the settings for Type, Start Hour, End Hour, and notification Phone Number.
Page 648 Program Program Name/Description Input Data Default Number Group Mailbox Notification Options – 47-22-05 Valid number (maximum of 16 No Setting Notification Number digits) For the selected entry (1-5), use this option to set the telephone number (16 digits maximum) Message Notification will dial to notify the subscriber of new messages.
Page 649 Program Program Name/Description Input Data Default Number Group Mailbox Notification Options – Day of 47-22-09 0 = Disabled Week Sunday 1 = Enabled For the selected entry (1-5), use this option to enable or disable Message Notification on Sunday. There are five separately programmed Message notification entries for each Subscriber Mailbox.
Page 650 Operation To set up Cascade Notification: Access the All Message Notification Setting menu. Log onto Subscriber Mailbox. > ↓ Dial OP(67) / Press "More >" → "Setup" Mailbox Options menu. > ↓ Dial N(6) / Press "Notfy" Notification Type Selection menu. ↓...
Page 651 ↓ Dial O(6) / Press "On" ↑Dial O(6) / Press "Off" Soft key Operation (3-Line Phone/Super Display Phone) On/On Turn All Notifications on Off/Off Turn All Notifications off Dest/Destinations Proceed to Notification Destination Selection menu Back/Back Go back to Notification Type Selection menu Key Operation Key 3 Proceed to Notification Destination Selection menu...
Page 652 InMail plays a summary of your Message Notification settings. If phone number already exists ↓ Dial E(3) / Press "Enbl" ↑Dial D(3) / Press "Disbl" Soft key Operation (3-Line Phone/Super Display Phone) Enbl/Enable Turn destination[x] notifications on Disbl/Disable Turn destination[x] notifications off Chnge/Change Go to destination[x] notification setting menus Back/Back Go back to Notification Destination Selection menu...
Page 653 Message Notification Programming (End Hour) Message Notification Programming (Notification Type) Message Notification Programming (Number) Message Notification Programming (Security Code Required) Soft key Operation (3-Line Phone/Super Display Phone) Turn “Security Code Required” flag On Req/Required Turn “Security Code Required” flag Off NoReq/Not Required Next/Next Keep current setting and proceed to Busy Attempt count menu...
Page 654 Key 0-9 Set Busy Attempt count Key * Keep current setting and proceed to RNA Attempt count menu Key # Keep current setting and return to main Notification menu Message Notification Programming (RNA Attempt count) Soft key Operation (3-Line Phone/Super Display Phone) Next/Next Keep current setting and proceed to main Notification menu Exit/Exit...
Page 655 Cascade Message Flow Chart 1...
Page 656: Inmail – Email Notification
InMail – Email Notification Description Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment. To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their wav player (such as Windows Media Player).
Page 657 InMail Email Account Information System’s Email Account Data Item Description SMTP Email Account The email account that will handle notifications sent from the InMail (e.g., yourname@emailserver.com). SMTP Server Name The SMTP server (email provider) that will handle email for the SMTP email account. The SMTP server name is typically similar to smtp.emailserver.com.
Page 658 - OR - The Send From Email Address data from Program 47-18-09. The recipient’s inbox only shows the Name portion of the From field. The Reply To portion is not included. SMS Text Message Delivery to a Cell Phone The table below shows the basic format of a InMail email notification delivered to a cell phone as an SMS Text Message.
Page 659 Text Message Body: SUBJ: VOICE MESSAGE FROM XXXX- (0M6S) VOICE MESSAGE ARRIVED ON MONDAY, SEPT 17@3:51 PMDURATION: 0M 6S ------------NEC [1 OF 2] SENT: 3:51PM 09/17 Your cell phone display will automatically break the text lines to best fit the screen.
Page 660 Some Common SMS Portals Some Common Mobile Telephone Service Provider SMS Portals Provider Email Address for SMS Text Message Some Popular Provider-Specific SMS Portals Alltel yourcellphonenumber@message.alltel.com AT&T Wireless yourcellphonenumber@mobile.att.net OR yourcellphonenumber@mmode.net Boost Mobile yourcellphonenumber@myboostmobile.com Cingular yourcellphonenumber@mobile.mycingular.com OR yourcellphonenumber@cingularme.com Nextel yourcellphonenumber@messaging.nextel.com OR yourcellphonenumber@page.nextel.com Sprint PCS yourcellphonenumber@messaging.sprintpcs.com T-Mobile...
Page 661 Default Settings Disabled System Availability Terminals All Multiline Terminals Required Component(s) Licensing for the InMail Email Client (1014). InMail Mailbox License (1012) System Version R1 License (0411) Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number SV9100 InMail Station Mailbox Options –...
Page 662 Program Program Name/Description Input Data Default Number SV9100 InMail Station Mailbox Options – 47-02-27 0 = No Change Email Message Save/Delete Option 1 = Save When email notification is enabled, use this 2 = Delete option to set how notification handles new voice mail message content.
Page 663 Program Program Name/Description Input Data Default Number InMail SMTP Setup – SMTP Port 47-18-03 0 ~ 65535 Sets the SMTP server port. InMail SMTP Setup – Encryption 47-18-04 0 = No Enable SSL Encryption. 1 = Yes InMail SMTP Setup – Authentication 47-18-05 0 = No Enables authentication, when set to 2 (POP3)
Page 664 Turn Email Notification On or Off To Turn Email Notification On or Off Log onto Subscriber Mailbox [Setup] Select Mailbox Options. Alternately dial OP (67) [Notfy] Select Notification. Alternately dial N (6) [Email] Select Email. Alternately dial E (3) Do one of the following: [On] Select to turn email notification on.
Page 665: Inmail – Find-Me Follow-Me
InMail – Find-Me Follow-Me Description Find-Me Follow-Me helps an outside caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to three alternate Find-Me Follow-Me destinations.
Page 666 System Availability Terminals All Multiline Terminals Required Component(s) VM Mailbox License (1012) System Version R1 License (0411) Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Trunk-to-Trunk 14-01-13 0 = Disabled Transfer 1 = Enabled Enable/Disable loop supervision for the trunk.
Page 667 Program Program Name/Description Input Data Default Number SV9100 InMail Station Mailbox Options – All 47-02-24 0 = Disabled Find-Me Follow-Me Enabled 1 = Enabled Use this option to enable or disable Find-Me Follow-Me for the extension. If disabled, enabling the individual notification entries has no effect.
Page 668 Program Program Name/Description Input Data Default Number 47-21-06 Station Mailbox Find-Me Follow-Me Options 0 = Disabled – Day of Week Monday 1 = Enabled For the selected entry (1-3), use this option to enable or disable Find-Me Follow-Me on Monday. There are three separately programmed Find-Me Follow-Me entries for each Subscriber Mailbox.
Page 669 Program Program Name/Description Input Data Default Number 47-23-01 Group Mailbox Find-Me Follow-Me Options 0 = Disabled – Find-Me Follow-Me 1 = Enabled Use this option to enable or disable a Find-Me Follow-Me destination. If enabled, Find-Me Follow-Me will occur according to the settings for Start Hour, End Hour, days of week and Find-Me Follow-Me Phone Number.
Page 670 Program Program Name/Description Input Data Default Number 47-23-07 Group Mailbox Find-Me Follow-Me Options 0 = Disabled – Day of Week Tuesday 1 = Enabled For the selected entry (1-3), use this option to enable or disable Find-Me Follow-Me on Tuesday. There are three separately programmed Find-Me Follow-Me entries for each Subscriber Mailbox.
Page 671 Operation Setting Up Message Notification Log On to Subscriber Mailbox. Access the Mailbox Options menu. (67) [Setup] Access the Message Notification Options Menu. [Notfy] InMail plays a summary of your Message Notification settings. The your telephone display shows your current notification settings (see sample below).
Page 672 Setting Up Message Notification (Continued) Skip this option without changing your entry. [Next] Back up to the previous level without changing your entry. [Exit] When you see: Notify Via N (6) The notification destination is a telephone number. [Num] D (3) The notification destination is a digital pager.
Page 673: Inmail – Language Setting
InMail – Language Setting Description The Language setting feature allows the telephone display language and the InMail mailbox language to be changed from the telephone. This can be used to change either the user’s phone or another specified telephones display and InMail language if allowed in system programming. Either a dial access code or Softkey operation is available.
Page 674 20 (Swedish) 21 (Thai) 22 (Taiwan) 23 (Flemish) 24 (Turkish) 25 (Reserved) 26 (Russian) Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) InMail Mailbox License (1012) System Version R1 License (0411) Related Features None...
Page 675 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for 0 ~ 9, Maximum of eight Multiline Terminal digits If needed, redefine the service code used to select the language for display multiline terminals.
Page 676 Program Program Name/Description Input Data Default Number 40-07-01 Voice Prompt Language Assignment for 1 = US English 2 = UK English Specify the language to be used for the InMail 3 = AU English prompts. 4 = CA French 5 = Dutch 6 = Mex Spanish 7 = LA Spanish 8 = Italian...
Page 677 Operation Language Setting Operation From an Idle Display Phone  Press down arrow Prog Press Program Softkey  Press down arrow  Press down arrow Lang Press Language Softkey Disp To change telephone display language press Display Softkey. To change your own extension display language press Own Softkey.
Page 678: Intercom
Intercom Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling ability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
Page 679 All Terminals Required Component(s) None Related Features  Handsfree Answerback/Forced Intercom Ringing  Intercom  Line Preference  Name Storing Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-13 Service Code Setup (for Setup/Entry Operation) – Display Language Selection for 0 ~ 9, Maximum of eight Multiline Terminal...
Page 680 Program Program Name/Description Input Data Default Number Basic Extension Data Setup – Special 15-01-13 0 = Incoming Extension Ringtone Choice Ringtone 1 = Tone Pattern 1 Use to select the special incoming ring tone for 2 = Tone Pattern 2 the extension.
Page 681 Program Program Name/Description Input Data Default Number Operator Extension – Operator’s Extension 20-17-01 Maximum of eight digits Number Define the extension numbers used by operators. Service Tone Timers – Extension Dial Tone 20-18-01 0 ~ 64800 seconds Time After getting Intercom dial tone, a multiline terminal user has this time to dial the first digit of the Intercom call.
Page 682 1 = Enable (Signal) Enable/Disable Forced Intercom Ringing. If enabled, Intercom calls normally ring. If disabled, intercom calls voice announce. For all NEC Cordless telephones, this option must be enabled since voice announce is not possible. 20-06-01 Class of Service for Extensions...
Page 683 Program Program Name/Description Input Data Default Number Incoming Ring Tone – Frequency 1 82-01-01 1 = 520Hz Default: Customize the Intercom ring tone. 2 = 540Hz Refer to Default Incoming 3 = 660Hz Ringing Tone. 4 = 760Hz 5 = 1100Hz 6 = 1400Hz 7 = 2000Hz Default Incoming Ringing Tone...
Page 684 At single line telephone, lift the handset. Dial extension number (or 0 for your operator).  Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension.  If the extension you call is busy or does not answer, you can dial another extension without hanging To answer an Intercom call: If you hear two beeps, speak toward telephone.
Page 685: Ip Multiline Station (Sip)
The PSA-L UNIT allows connection to an analog trunk if the power or system connection were to fail, or the IP telephone loses connection to the UNIVERGE SV9100 system. No programming is required on the UNIVERGE SV9100 to support this adapter.
Page 686 +27VDC requiring a separate power outlet per IP telephone. Loss of power in the building will prevent the telephones from functioning. Only use the NEC supplied power supply. Power over Ethernet (PoE) The PoE switch (802.3 AF is only method supported) provides power over the spare pairs. The switch can be used with other devices than the IP telephones and detects whether or not power is needed.
Page 687 (silence may be heard while this conversion is made by the system). Although the peer to peer feature is supported for IP Station-to-IP Station calls, the UNIVERGE SV9100 chassis must still have a registered GPZ-IPLE installed in the system.
Page 688 Quality of Service (QoS) initiatives, all of which are controlled by the network and Internet service providers. Because these variables are not under its control, NEC cannot guarantee the performance of the user’s IP-based remote voice solution. Therefore, NEC recommends connecting VoIP equipment through a local area network using a Private IP address.
Page 689 The Override feature functions the same as single login. XML Multi-Window Support – the multi-window service adds the following: Multiple XML applications can be displayed and accessed through the NEC terminal XML menu. Line key operation can be performed without closing the active XML application window.
Page 690 When using Override with an active CTI connection, Program 15-05-39 must be enabled for the extensions that will be overridden. The overriding terminal must be of the same type and number of line keys as the terminal to be overridden. If the types of terminals and number of keys are different between overriding and overridden phones, the Telephony Service Providers (1st Party and 3rd Party) may not function properly.
Page 691: Napt Traversal
NAPT Traversal Description NAPT (Network Address Port Translation), is a method by which a private address or addresses and their TCP/UDP ports are translated into a single public address and its TCP/UDP ports. The NAPT feature gives the SV9100 the ability to “traverse” its own subnet. With NAPT, the network administrator can place the GCD-CP10 and the GPZ-IPLE (VoIPDB) in the customers LAN while still making it accessible to users outside the local LAN.
Page 692 Example – Required System Settings Index Program Default Input Data Remark 10-12-03 0.0.0.0 172.16.0.254 LAN IP address of Router A 10-12-07 0.0.0.0 10.1.1.1 WAN IP address of Router A 10-12-09 172.16.0.10 172.16.0.10 LAN IP address of VOIPDB 10-12-10 255.255.0.0 255.255.0.0 Subnet Mask of VOIPDB 10-46-14 0:OFF...
Page 693 15-05-47 and 15-05-48. The SIP-ALG or similar SIP application function of all routers in the network must be disabled. The SV9100 Desktop Application does not support Network Address Translation (NAPT). If a user would like to connect the Desktop Application through an Internet Connection the use of a VPN is required.
Page 694 Required Component(s) GPZ-IPLE Daughter Board installed System Version R1 License (0411) System Port License (0300) VoIP Resource license (5103) IP Terminal (5111) NAT Traversal License (0031) Related Features None Guide to Feature Programming IP Multiline Station (SIP): Program Program Name/Description Input Data Default Number...
Page 695 Program Program Name/Description Input Data Default Number DT800/DT700 Server Information Setup – 10-46-01 0 = Normal Register Mode 1 = Auto Normal mode: 2 = Manual When the phone boots up, it reports the ext. assigned in the phone or chooses the next available extension in the system.
Page 696 Program Program Name/Description Input Data Default Number IP Telephone Terminal Basic Data Setup – 15-05-26 0 = Not Set DT800/DT700 Terminal Type 1 = ITL-( )E-1D/IP-( )E-1 Set the DT800/DT700 series terminal type. 2 = ITL-( )D-1D/ITL-12BT-1D/ ITL- 12PA-1D [without 8LKI(LCD)-L] 3 = ITL-( )D-1D/ITL-12BT-1D/ ITL-12PA-1D [with 8LKI(LCD)-L]...
Page 697 DT800/DT700 Multiline CODEC Basic 0 = G.711 Information Setup – Audio Capability 1 = G.729 Priority 2 = G.722 Assign the Codec for the NEC DT700 IP Phone. IPL Basic Setup – IP Address 84-26-01 xxx.xxx.xxx.xxx 172.16.0.20 Assign the IP address for each DSP on the GPZ-IPLE.
Page 698 IP Multiline Station (SIP) with NAPT: Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – IP Address 10-12-01 0.0.0.0 ~ 126.255.255.254 192.168.0.10 Assign the IP Address for the CPU NIC card. 128.0.0.1 ~ 191.255.255.254 When an GPZ-IPLE card is installed in the 192.0.0.1 ~ 223.255.255.254 system, it is recommended to set this Program to 0.0.0.0.
Page 699 Program Program Name/Description Input Data Default Number DT800/DT700 Server Information Setup – 10-46-14 0 = Off NAT Mode 1 = On Turns On/Off the DT700 NAT mode of the system. Network Address – Network Address 10-58-01 0.0.0.0 ~ 126.255.255.254 0.0.0.0 This program sets the IP or Network address 128.0.0.1 ~ 191.254.255.254 for phones that are not to be routed through the...
Page 700 Program Program Name/Description Input Data Default Number IP Telephone Terminal Basic Data Setup – 15-05-47 60 ~ 65535 seconds Registration Expire Timer for NAT 0 = Disable On a per station basis, this setting defines the SIP registration expiry timer. If this value is set to 0, for a NAPT terminal, the value in Program 84-23-01 is applied.
Page 701: Ip Multiline Station (Sip) – Ml440/G566/G266 With Ap400/Ap300
IP Multiline Station (SIP) – ML440/G566/G266 with AP400/AP300 Description ML440: Many SMB businesses, understanding the impact of a mobile workforce, are rapidly defining their requirements for enabling effective communications and information access for mobile users. SMB Mobility will allow the individual staff member to be instantly accessible thus becoming more productive. The ML440 IP Wireless Handset is an ergonomically designed compact wireless handset for business users who are mobile in the office and want to make and receive wireless calls while in the office.
Page 702 Basic Operation ML440 Cordless Handset The ML440 has two sets of keys: Three softkeys that are dedicated depending on the state of the call and four programmable keys. The three dedicated softkeys are predefined depending on the state of the call. For example once a person is in conversation, these three keys are Hold / Conf./ Transfer.
Page 703 It is recommended updates are performed after normal business hours. Refer to the UNIVERGE SV9100 IP-DECT Customer Engineer Manual for additional information. Conditions DAP Manager is required to support AP400 Access Points and ML440 handsets.
Page 704 The ML440/G566/G266 and AP400/AP300 will follow the Ring No Answer timing whenever the ML440 handset is either turned off or out of range of an AP400. The SV9100 requires one IP Terminal license (5111), one Port License (0300) and one VoIP Resource License (5103) per ML440, G566 or G266 handset.
Page 705 Handset Features Local Feature ML440 G566 G266 Calling name/number, call logging Programmable keys Yes up to 4 – – Talk time/standby 20/220 – – Handset LCD display 262K TFT type Color LCD w/backlight. 176 x 220 pixel display Built-in vibrator Speakerphone mode ®...
Page 706 Supported System Feature List Feature Name ML440 G566 G266 Comments Account Code - Forced/Verified/ Unverified Account Code Entry Supported Alarms: Alarm ML440 – System and handset alarm available. G566 – System and handset alarm available. Alarm Reports Time and Date Display: Alphanumeric Display –...
Page 707 Supported System Feature List (Continued) Feature Name ML440 G566 G266 Comments Call Forwarding Both Ring Only supported on G566/G266 when connected to system (In Range). Call Forwarding Busy Call Forwarding Busy No Answer Call Forwarding, Off-Premise Can be programmed in 24-09-xx, through feature code from administrator desk set and from the handset using dial access codes.
Page 708 Supported System Feature List (Continued) Feature Name ML440 G566 G266 Comments Cordless Telephone Connection Data Line Security Delayed Ringing Department Calling Department Step Calling Desktop Suite Dial Pad Confirmation Tone Dial Tone Detection Dialing Number Preview This is a function of the handset. Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access...
Page 709 Supported System Feature List (Continued) Feature Name ML440 G566 G266 Comments Handset Mute This is a function of the handset. Handsfree This is a function of the handset. Handsfree Answerback/Forced Intercom Headset Operation This is a function of the handset. Hold G566/G266 supported system hold only.
Page 710 Music on Hold – ML440 does not receive MOH. – G566/G266 does receive MOH. Trunk Calls: – All handsets receive MOH from distant system. Name Storing NEC Interactive Voice Response NetLink Night Service Off-Hook Signaling Off-Premise Extension One-Touch Calling Must press line key then go Off-hook on ML440 for stored number to be dialed.
Page 711 Supported System Feature List (Continued) Feature Name ML440 G566 G266 Comments Reverse Voice Over ML440 – The ML440 does not follow Hotline for Ringdown Extension, Internal/ External speaker 20-08-19 only Hotline for hand piece 20-08-09. G566/G266 – The G566/G266 can be a hotline destination, but cannot originate a hotline call.
Page 712 Supported System Feature List (Continued) Feature Name ML440 G566 G266 Comments ML440 – Supervised and Unsupervised. Transfer G566/G266 – Supervised only. Trunk Group Routing Trunk Groups Trunk Queuing/Camp-On Ml440 must use feature key programmed with Trunk Queue function (35). UM8000 Mail Voice mail softkeys are not provided to ML440/G566/ G266 handsets.
Page 713 DAP Controller Site License System Version R1 License (0411) System Port License (0300) VoIP Resource license (5103) IP Terminal License (5111) Related Features  Call Appearance (CAP) Keys  Call Forwarding  Intercom  IP Multiline Station (SIP)  IP Single Line Telephone (SIP) ...
Page 714 Guide to Feature Programming Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – IP Address 10-12-01 0.0.0.0 ~ 126.255.255.254 192.168.0.10 Assign the IP Address. 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 GCD-CP10 Network Setup – Default 10-12-03 0.0.0.0 ~ 126.255.255.254 0.0.0.0 Gateway 128.0.0.1 ~ 191.254.255.254...
Page 715 Program Program Name/Description Input Data Default Number License Configuration for Each Package – 10-54-01 1 ~ 255 Resource Licenses License Code Assign VoIP Resource Licenses (5103) to GCD-CP10 slot (1). If applying more than 255 licenses to a slot, the licenses must be applied across multiple indexes.
Page 716 Line Key 1 ~ 48 Assign functions to multiline terminal line keys. 0 ~ 99 (Normal Function Code 851 by default) NEC recommends the following for the first three programmable keys on a ML440: 00 ~ 99 (Appearance Function Code) (Service Code...
Page 717 Port Number + 1) Define the TCP port number for RTCP to use for each DSP. Operation Refer to the UNIVERGE SV9100 IP-DECT Customer Engineer Manual for additional information. For specific handset information, refer to the following: ML440 End User Guide ❍...
Page 718: Ip Single Line Telephone (Sip)
SIP (Session Initiation Protocol) is used for Voice over Internet Protocol. It is defined by the IETF (Internet Engineering Task Force) RFC3261. Other RFC designations, such as RFC3842, refer to a later implementation of SIP and may be supported by the UNIVERGE SV9100. Commonly called SIP Station, this feature is used for IP Stations using SIP.
Page 719  The IPLE does not support half duplex, only full duplex is supported. UNIVERGE SV9100 supports a 100 rel option and Session Timer option. UNIVERGE SV9100 supports Early Media. UNIVERGE SV9100 SIP restricts an outgoing call under the following conditions: ...
Page 720 When all VoIP DSP resources are busy, the SIP phone cannot preempt active calls to make a 911 call. The UNIVERGE SV9100 GCD-CP10 is the registration server for the SIP stations. The configurable IP Address is located in Program 10-12-09 (SV9100 Network Setup – IP Address).
Page 721 telephone is placed on hold. The system has the ability to receive DTMF information in SIP INFO messages sent by Standard SIP terminals. This allows the SIP Terminal to initiate features during a ringing state such as Camp-On and Message Waiting. SIP terminals must be able to support this feature and have it enabled.
Page 722 Feature Support Table for Standard SIP Device Standard Feature Name Comments Account Code - Forced/Verified/Unverified Depending on SIP device the account code may have to be part of the dial string. Account Code Entry Alarm Alarm Reports Alphanumeric Display Some SIP devices have Alphanumeric Displays and are backlit.
Page 723 Feature Support Table for Standard SIP Device (Continued) Standard Feature Name Comments Call Forwarding Can be programmed in 24-09-xx, through feature code from administrator desk set and from the SIP device using dial access codes. In some cases Call Forwarding can be set on SIP device itself but this not system side forwarding.
Page 724 Feature Support Table for Standard SIP Device (Continued) Standard Feature Name Comments Department Calling Department Step Calling Department Group All Ring Dial Pad Confirmation Tone Dial Tone Detection Dialing Number Preview Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Direct Station Selection (DSS) Console Directed Call Pickup Directory Dialing...
Page 725 Meet Me Paging transfer call. Memo Dial Message Waiting Message Waiting Answer Microphone Cutoff Microphone Cutoff is a function of the SIP device. Multiple Trunk Types Music on Hold NetLink Name Storing NEC Interactive Voice Response Night Service Off-Hook Signaling Off-Hook Signaling Override...
Page 726 Feature Support Table for Standard SIP Device (Continued) Standard Feature Name Comments One-Touch Calling Operator (OPX) Off-Premise Extension Paging, External A SIP device can only initiate an Internal, External or All Call Page. It cannot receive either Internal or All Call pages or display page information.
Page 727 Feature Support Table for Standard SIP Device (Continued) Standard Feature Name Comments Single Line Telephones, Analog 500/2500 Sets Softkeys Speed Dial - System/Group/Station Station Hunt Station Message Detail Recording Station Name Assignment – User Programmable Station Relocation SV9100 Communications Analyst Enterprise SV9100 PoE Gigabit Switch SV9100 UC Suite SV9100 Terminals...
Page 728 Feature Support Table for Standard SIP Device (Continued) Standard Feature Name Comments Voice Response System (VRS) – Call Forwarding – Park and Page Volume Controls Volume control is a function of the client device. Wireless – DECT Default Setting None System Availability Terminals SIP Terminals Compliant with RFC 3261, RFC 3262, RFC 3264 (Session Description Protocol),...
Page 729: Std Sip Transfer-Unattended
STD SIP Transfer-Unattended Description With SV9100 software, any standard SIP terminal can perform an Unattended (Blind/Unsupervised) transfer. Refer to transfer-Unattended of draft-ietf-sipping-service-examples-15.txt. Conditions Program15-05-50 (Peer to Peer Mode) must be disabled for the Unattended Transfer to be performed. A SIP terminal must receive the re-Invite message of Session Timer in a state of Unattended transfer.
Page 730 System Availability Terminals Standard SIP Terminal Required Components GCD-CP10 GPZ-IPLE System Version R1 License (0411) System Port License (0300) VoIP Resource License (5103) IP Terminal License (5111) Related Features  IP Single Line Telephone (SIP)  Transfer Guide to Feature Programming VoIP Settings: Program Program Name/Description...
Page 731 Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – Subnet Mask 10-12-10 128.0.0.0 | 192.0.0.0 | 224.0.0.0 255.255.0.0 |240.0.0.0 | 248.0.0.0 | 252.0.0.0 Define the Media Gateway Subnet Mask |254.0.0.0 | 255.0.0.0 Address. |255.128.0.0 | 255.192.0.0 |255.224.0.0 | 255.240.0.0 |255.248.0.0 | 255.252.0.0 |255.254.0.0 | 255.255.0.0 |255.255.128.0 | 255.255.192.0...
Page 732 PVA Data Setting – Fract Lost Threshold 84-06-04 0 ~ 100% Define the fractional lost threshold – this data is sent to the UNIVERGE SV9100 GCD-CP10 when the value exceeds the defined value. PVA Data Setting – Packets Lost Threshold 84-06-05 0 ~ 16777215 Define the packet lost threshold –...
Page 733 VoIP ToS Setup: The UNIVERGE SV9100 supports Quality of Service (QoS) Marking for the Session Initiation Protocol (SIP). Program Program Name/Description Input Data Default Number ToS Setup – ToS Mode 84-10-01 0 = Disable (Invalid) When Input Data is set to 1, Protocol 7 is 1 = IP Precedence invalid.
Page 734 Program Program Name/Description Input Data Default Number 84-19-04 SIP Extension CODEC Information Basic 0 ~ 160ms Setup – G.711 Jitter Buffer (min) Define G.711 Jitter Buffer minimum accepted value. 84-19-05 SIP Extension CODEC Information Basic 0 ~ 160ms Setup – G.711 Jitter Buffer (average) Define G.711 Jitter Buffer average accepted value.
Page 735 Program Program Name/Description Input Data Default Number 84-19-28 SIP Extension CODEC Information Basic 0 = G.711_PT Setup – Audio Capability Priority 2 = G.729_PT Define Audio Priority. 3 = G.722 4 = G.726 84-19-33 SIP Extension IP CODEC Information Basic 1 ~ 4 Setup –...
Page 736 Program Program Name/Description Input Data Default Number 84-19-49 SIP Extension IP CODEC Information Basic 0 = Disable Setup – RTP Filter 1 = Enable To avoid incorrect voice pass connection, this 2 = Enable (include SSRC) Program checks the sending side address from received RTP packet at VoIPDB.
Page 737 Program Program Name/Description Input Data Default Number SIP Extension Basic Information Setup – 84-20-03 1 ~ 65535 Minimum Session Timer Value Define the minimum allowed value for the SIP session timer. SIP Extension Basic Information Setup – 84-20-04 0 = Request URI Called Party Info 1 = To Header Define the SIP Extension presented Caller ID...
Page 738 Program Program Name/Description Input Data Default Number IP Telephone Terminal Basic Data Setup – 15-05-16 Maximum of 24 characters. No Setting Authentication Password Assign the authentication password for SIP single line telephones. IP Telephone Terminal Basic Data Setup – IP 15-05-18 0 = Disable Duplication Allowed Group...
Page 739 Enter the Default Gateway address. GPZ-IPLE Address 0.0.0.0 Enter the GPZ-IPLE IP Address. This information can be located in Program 10-12-09 UNIVERGE SV9100 Network Setup IP Address. Extension Number Assign the SIP Phone extension. This information must match Program 11-02-01 Extension Numbering.
Page 740: Ip Single Line Telephone (Sip) – Nat Mode
IP Single Line Telephone (SIP) – NAT Mode Description With SV9100 system software, the SV9100 supports the NAT (Network Address Translation) mode for Standard SIP terminals. Conditions When Program 10-33-05 NAT mode for SIP phone is set to 1 (Enable), the P2P mode for SIP Phone becomes always Off regardless of Program 15-05-50 setting.
Page 741 System Port License (0300) VoIP Resource License (5103) IP Terminal License (5111) Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – Default 10-12-03 0.0.0.0 ~ 126.255.255.254 0.0.0.0 Gateway 128.0.0.1 ~ 191.254.255.254 Assign the default gateway IP address for the 192.0.0.1 ~ 223.255.255.254 GCD-CP10.
Page 742 Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – IP Address 10-12-09 0.0.0.0 ~ 126.255.255.254 172.16.0.10 Assign the IP Address for the VoIPDB. If a 128.0.0.1 ~ 191.255.255.254 VoIPDB is installed in the system it is 192.0.0.1 ~ 223.255.255.254 recommended to set Program 10-12-01 to 0.0.0.0 and all connections to the system will be made through the VoIPDB.
Page 743 Program Program Name/Description Input Data Default Number License Configuration for Each Package – 10-54-01 1 ~ 255 Resource Licenses License Code Assign VoIP Resource Licenses (5103) to GCD-CP10 slot (1). If applying more than 255 licenses to a slot, the licenses must be applied across multiple indexes.
Page 744 Program Program Name/Description Input Data Default Number IP Telephone Terminal Basic Data Setup – 15-05-16 Maximum of 24 characters. No Setting Authentication Password Assign the authentication password for SIP single line telephones. IP Telephone Terminal Basic Data Setup – 15-05-45 0 = Disable NAT Plug and Play 1 = Enable...
Page 745 Program Program Name/Description Input Data Default Number IPL Basic Setup – RTCP Port Number (RTP 84-26-03 0 ~ 65534 10021 Port Number + 1) Define the TCP port number for RTCP to use for each DSP. Operation None...
Page 746: Ip Trunk – H.323
The feature set is limited. When using H.323, it is impossible to use the advanced networking features. If these features are required, use IP KCCIS. The UNIVERGE SV9100 Voice over IP Trunk – H.323 package sends the real-time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet Protocol.
Page 747 None System Availability Terminals All Multiline Terminals Required Component(s) GCD-CP10 with GPZ-IPLE Daughter Board System Version R1 License (0411) System Port License (0300) VoIP Resource License (5103) IP Trunk License (5001) Related Features None...
Page 748 Guide to Feature Programming  The items highlighted in gray are read only and cannot be changed. Program Program Name/Description Input Data Default Number ETU Setup (GPZ-IPLE Pkg) – Trunk Logical 10-03-01 0 ~ 200 Port Number Displays the port number assigned to the GPZ-IPLE.
Page 749 Program Program Name/Description Input Data Default Number SIP System Interconnection Setup – System 10-23-01 0 = No (Disable) Interconnection 1 = Yes (Enable) Determine if the system is interconnected to another system. SIP System Interconnection Setup – IP 10-23-02 0.0.0.0 ~ 126.255.255.254 0.0.0.0 Address 128.0.0.1 ~ 191.255.255.254...
Page 750 Program Program Name/Description Input Data Default Number Trunk Group – Trunk Group Number 14-05-01 Trunk Port 1 ~ 400 = Default = Trunks Priority 1 ~ 400 1 ~ 400 assigned Assign trunks to trunk groups then go to to trunk group 1 Program 14-06-01 below to set up Trunk Group with priorities Routing.
Page 751 Program Program Name/Description Input Data Default Number 22-02-01 Incoming Call Trunk Setup Trunks 1 ~ 400 Assign the incoming trunk type for each trunk. 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA 3 = DID 4 = DIL 5 = E&M Tie line...
Page 752 Program Program Name/Description Input Data Default Number H.323 Trunk Basic Information Setup – 84-01-05 1 ~ 6 Number of G.729 audio frames 1 = 10ms Define the number of G.729 audio frames for 2 = 20ms H.323. 3 = 30ms 4 = 40ms 5 = 50ms 6 = 60ms...
Page 753 Program Program Name/Description Input Data Default Number H.323 Trunk Basic Information Setup – VAD 84-01-22 0 ~ 30 (-19db ~ +10db and self Threshold adjustment) 0 = Self adjustment Define the VAD threshold for H.323. 1 = -19db (-49dbm) 20 = 0db (-30dbm) 29 = 9db (-21dbm) 30 = 10db (-20dbm) H.323 Trunk Basic Information Setup –...
Page 754 Program Program Name/Description Input Data Default Number H.323 Trunk Basic Information Setup – G.722 84-01-65 0 ~ 160ms Jitter Buffer (min) Define the G.722 jitter buffer (minimum) for H.323. H.323 Trunk Basic Information Setup – G.722 84-01-66 0 ~ 160ms Jitter Buffer (average) Define the G.722 jitter buffer (average) for H.323.
Page 755: Ip Trunk – (Sip) Session Initiation Protocol
IP Trunk – (SIP) Session Initiation Protocol Description The UNIVERGE SV9100 IP Trunk SIP package sends the real time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet protocol.
Page 756 not supported. For troubleshooting purposes, a managed switch capable of port mirroring is required to capture packet data from the SV9100 IPLE Ethernet port. The SV9100 software enables multiple SIP trunk carriers to be utilized when NetLink is configured. Refer to SV9100 NetLink for additional details.
Page 757: Sip Trunk E.164 Support
SIP Trunk E.164 Support Description With SIP Trunk E.164 Support enabled, the PBX is able to support SIP configurations where the number presentation within the SIP messages is formatted using the E.164 international numbering scheme. Specifically the system is able to handle the + digit when required as the International Access Code. For example, a normal international SIP call can be dialed and displayed as follows: Number dialed = 00441202223344 Request-URI: Invite sip: 00441202223344@172.16.18.100 SIP/2.0...
Page 758 System Availability Terminals All Multiline Terminals Trunks IP SIP Required Component(s) GCD-CP10 GPZ-IPLE System Version R1 License (0411) System Port License (0300) VoIP Resource License (5103) IP Trunk License (5001)
Page 759: Sip Trunk E.164 Clip Enhancement
SIP Trunk E.164 CLIP Enhancement Description With the SIP Trunk E.164 CLIP Enhancement enabled, when an incoming SIP call from an external ITSP is presented at the system with a + in the From header field as the international access code, it is recognized and displayed as an international call at the terminal display and also logged in the terminals incoming caller history, allowing any outbound calls made from a multiline terminals caller history possible using this numbering scheme.
Page 760 Required Component(s) GCD-CP10 GPZ-IPLE System Version R1 License (0411) System Port License (0300) VoIP Resource License (5103) IP Trunk License (5001)
Page 761 Video Support over SIP Trunks Description The SV9100 can support video calling over SIP interconnection trunks. IP Trunk License (5001), IP Terminal License (5111), SIP Video License (0040), System Port License (0300) and Version R1 License (0411) are required. Conditions Calls over SIP Interconnection while in P2P mode cannot be put on hold.
Page 762 Related Features None Guide to Feature Programming IP Trunk – (SIP) Session Initiation Protocol: Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – Default 10-12-03 0.0.0.0 ~ 126.255.255.254 0.0.0.0 Gateway 128.0.0.1 ~ 191.254.255.254 Assign the default gateway IP address for the 192.0.0.1 ~ 223.255.255.254 GCD-CP10.
Page 763 Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – Subnet Mask 10-12-10 128.0.0.0 | 192.0.0.0 | 224.0.0.0 255.255.0.0 |240.0.0.0 | 248.0.0.0 | 252.0.0.0 Define the Media Gateway Subnet Mask |254.0.0.0 | 255.0.0.0 Address. |255.128.0.0 | 255.192.0.0 |255.224.0.0 | 255.240.0.0 |255.248.0.0 | 255.252.0.0 |255.254.0.0 | 255.255.0.0 |255.255.128.0 | 255.255.192.0...
Page 764 SIP Server and the SIP Server is removed or not used, the entries in Program 10-29-xx must be set back to their default settings. Even if Program 10-29-01 is set to 0 (off), the UNIVERGE SV9100 still checks the settings in the remaining 10-29 programs.
Page 765 Program Program Name/Description Input Data Default Number SIP Server Information Setup – Registrar 10-29-05 0 = None Mode 1 = Manual This program is used to Enable/Disable the ability to Register to the ITSP. (Profile 1 ~ Profile 2) In Registration mode (IP or Domain Name) this MUST be enabled.
Page 766 Program Program Name/Description Input Data Default Number SIP Server Information Setup – Registration 10-29-15 120 ~ 65535 seconds 3600 Expiry (Expire) Time This program defines the SIP Trunk (Profile 1 ~ Profile 2) Registration timer. This timer is negotiated between the Carrier and the SV9100 during the registration process.
Page 767 Program Program Name/Description Input Data Default Number UPnP Setup – Retry Time 10-37-02 0, 60 ~ 3600 Define the retry time for UPnP. (1 ~ 59 cannot be input) License Configuration for Each Package – 10-54-01 1 ~ 255 Resource Licenses License Code Assign VoIP Resource Licenses (5103) to GCD-CP10 slot (1).
Page 768 Program Program Name/Description Input Data Default Number System Numbering – Service Code 11-01-01 Set the system internal (Intercom) numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes.
Page 769 Program Program Name/Description Input Data Default Number 21-19-01 IP Trunk (SIP) Calling Party Number Setup 1 ~ 0, * Maximum of 16 digits No Setting for Extension Assign the Calling Party Number for each (Profile 1 ~ Profile 2) extension. The assigned number is sent to the central office when the caller places an outgoing call.
Page 770 Program Program Name/Description Input Data Default Number ToS Setup – ToS Mode 84-10-01 0 = Disable (Invalid) When Input Data is set to 1, Protocol 7 is 1 = IP Precedence invalid. When Data is set to 2, Protocols 2 ~ 6 2 = Diffserv are invalid.
Page 771 Program Program Name/Description Input Data Default Number SIP Trunk CODEC Information Basic Setup – 84-13-07 1 = 10ms Number of G.729 Audio Frames 2 = 20ms Set the G.729 Audio Frame Number. 3 = 30ms 4 = 40ms 5 = 50ms 6 = 60ms (Profile 1 ~ Profile 2) SIP Trunk CODEC Information Basic Setup –...
Page 772 Program Program Name/Description Input Data Default Number SIP Trunk CODEC Information Basic Setup – 84-13-33 1 ~ 4 Number of G.722 Audio Frames 1 = 10ms Define the number of G.722 Audio Frames. 2 = 20ms 3 = 30ms 4 = 40ms (Profile 1 ~ Profile 2) SIP Trunk CODEC Information Basic Setup –...
Page 773 Program Program Name/Description Input Data Default Number SIP Trunk Basic Information Setup – SIP 84-14-06 1 ~ 65535 Profile 1 = 5060 Trunk Port Number Profile 2 = 5062 Set the SIP UA (User Authorized) Trunk port (Profile 1 ~ Profile 2) number (Receiving Transport for UNIVERGE SV9100 SIP).
Page 774 Program Program Name/Description Input Data Default Number SIP Trunk Basic Information Setup – 100rel 84-14-15 0 = Use Default Settings (100rel Settings included) This program specifies if the 100rel message is 1 = Use Opposite Settings included or not. (100rel not included) When set to a 0 (Use Default Settings), the 100rel will be included in the initial SIP Invite (Profile 1 ~ Profile 2)
Page 775 Program Program Name/Description Input Data Default Number System Options for ARS/F-Route – Dial 44-01-02 Dial (maximum of one digit) No Setting Tone Simulation 0 ~ 9, cannot be used When first dialed, digit matches the data set in this Program, system sends simulated DT to calling party after receiving first digit.
Page 776 Program Program Name/Description Input Data Default Number SIP Trunk Basic Information Setup – 84-14-13 0 = Off Incoming/ Outgoing SIP Trunk for E.164 1 = Mode 1 When this data is set to 1, then for any 2 = Mode 2 outbound SIP calls a + is added as a prefix to 3 = Mode 3 the Request-URI, To and From header fields of...
Page 777 Program Name/Description Program Input Data Default Number GCD-CP10 Network Setup – IP Address 10-12-09 0.0.0.0 ~ 126.255.255.254 172.16.0.10 Set IP address for IPLE. 128.0.0.1 ~ 191.255.255.254 The IP Address assigned in Program 10-12-01 192.0.0.1 ~ 223.255.255.254 cannot start with the same leading digits as the IP Address assigned here.
Page 778 Program Name/Description Program Input Data Default Number SIP Trunk Registration Information Setup – 10-36-02 Maximum of 32 characters. No Setting User ID Assign the SIP User ID provided by your SIP (Profile 1 ~ Profile 2) Carrier. In most cases this is your 10 digit main billing number.
Page 779 Program Name/Description Program Input Data Default Number IP Trunk Data Setup – P2P Mode 14-18-03 0 = Disable Enable/Disable P2P Mode. 1 = Enable For Video Call via the System Interconnection set to 1 (Enable). IP Trunk Data Setup – Video Mode 14-18-04 0 = Disable Enable/Disable Video Mode.
Page 780 Program Name/Description Program Input Data Default Number 22-02-01 Incoming Call Trunk Setup Trunks 1 ~ 400 Assign the incoming trunk type for each trunk. 0 = Normal For the SIP System Interconnection, set each 1 = VRS (second dial tone if no VRS installed) trunk to 5 (E&M Tie Line).
Page 781 Lift the handset or press Speaker. Dial 00441202223344  The system automatically modifies the required header fields of the SIP INVITE message using the configuration settings in the table below before forwarding to the ITSP. SIP INVITE Header Fields Description Program Program Program...
Page 782 Delete and replace the + and matched country code from an incoming SIP INVITE using E.164 numbering scheme: Delete + and Country Code from Incoming SIP INVITE Program 84-14-16 Program 84-14-13 Description With a SIP INVITE for incoming calls. When a + is presented as the international access code along with a country code that DOES NOT match the value in Program 10-02-01, then delete the + and add the international access code value in Program 10-02-02 only.
Page 783 Program 10-02-01 = 49 Program 10-02-01 = 0 Original Making an outgoing call from history of incoming calls: From an idle multiline terminal. Press soft key List. Press soft key CID. Press Speaker.
Page 784: Sip Trunk – Fax Pass-Through
SIP Trunk – Fax Pass-Through Description The SV9100 supports SIP trunk Fax pass-through using either the T.38 relay or Pass-Through mode. If the SIP Carrier supports a T.38 Fax relay, select the T.38 mode. If the SIP carrier does not support T.38 Fax relay, then select the Pass-Through mode.
Page 785 Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – Default 10-12-03 0.0.0.0 ~ 126.255.255.254 0.0.0.0 Gateway 128.0.0.1 ~ 191.254.255.254 Assign the default gateway IP address for the 192.0.0.1 ~ 223.255.255.254 GCD-CP10. GCD-CP10 Network Setup –...
Page 786 SIP Server and the SIP Server is removed or not used, the entries in Program 10-29-xx must be set back to their default settings. Even if Program 10-29-01 is set to 0 (off), the UNIVERGE SV9100 still checks the settings in the remaining 10-29 programs.
Page 787 Program Program Name/Description Input Data Default Number SIP Server Information Setup – Default 10-29-03 0.0.0.0 ~ 126.255.255.254 0.0.0.0 Proxy IP Address 128.0.0.1 ~ 191.255.255.254 Enter the default Proxy IP Address if the SIP 192.0.0.1 ~ 223.255.255.254 carrier is using an IP address for the proxy. In most cases, this is left at the default entry as (Profile 1 ~ Profile 2) the domain name is used.
Page 788 Program Program Name/Description Input Data Default Number SIP Trunk Registration Information Setup – 10-36-02 Maximum of 32 characters. No Setting User ID Assign the SIP User ID provided by your SIP (Profile 1 ~ Profile 2) Carrier. In most cases this is your 10 digit main billing number.
Page 789 Program Program Name/Description Input Data Default Number SIP Trunk CODEC Information Basic Setup – 84-13-28 0 = G.711_PT Audio Capability Priority 2 = G.729_PT Define the Codec Priority for voice session 3 = G.722_PT establishment. 4 = G.726_PT 6 = G711_Fix 7 = G729_Fix (Profile 1 ~ Profile 2) 84-33...
Page 790 Program Program Name/Description Input Data Default Number FAX Over IP Setup – FAX over IP Type 84-33-19 1 = Type 1 Select FAX over IP type. 2 = Type 2 Type 1 (T.38 relay mode): SV9100 original mode (Profile 1 ~ Profile 2) Type 2 (Pass-Through mode): PBX compatible mode If Type 2 is selected, FAX over IP feature is...
Page 791: Isdn Compatibility
ISDN Compatibility Description ISDN-BRI Integrated Service Digital Network – Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking. The B channels provide two voice path connections. Caller ID is usually a standard feature on ISDN-BRI provided trunks.
Page 792 If using a CSU/DSU, Program 10-03-13 must be set to 0. If not using a CSU/DSU, Program 10-03-13 must be set to 1~7 or anything other than 0. Restrictions for Calling Party Name: The UNIVERGE SV9100 supports receiving the name from the Network in supported formats only. Refer to Restrictions for Calling Party Names.
Page 793 Restrictions for Calling Party Names Protocols Name Delivery Formats NI-2 Facility Information Elements 4ESS (AT&T Custom) Not Supported AT&T5ESS Lucent Custom Facility Information Element DMS-100 (Custom) Display Information Element DMS-100 (National; ISDN) Facility Information Element Nortel Specification NIX-A211-1 Nortel Specification NIS-A233-1 CO Line Service is not supported ISDN –...
Page 794 Trunk Trunk B-Channel Outgoing Call Trunk Group Number Priority Number Station user places outgoing trunk call by dialing Trunk Access code. Outgoing call is placed on the associated B-Channel. …30 …30 ...1 In addition to T1/PRI interface ETUs, PRI also requires a CSU/DSU Unit and interconnecting cables to interface with the Telco.
Page 795 A GPZ-2BRIA daughter board can be added to the GCD-2BRIA to add two more BRI circuits for a total of 4. For each BRI line, two different Terminal Endpoint Identifiers (TEIs) are assigned to two different Service Profile Identifiers (SPIDs). The two different SPIDs for each BRI line, are related to different trunk logical port numbers.
Page 796 extension is sent. It does not follow the setting in Program 15-18-02. Calling Party Name is dependent upon the carrier. The network carrier must allow the SV9100 to edit the Calling Party Name information. SV9100 does not support ISDN sub-addressing. SV9100 does not support ISDN Network Specific Parameters for the AT&T protocol such as SDN (Software Defined Network, also known as Virtual Private Network), Megacom, and Megacom800.
Page 797: Isdn 2 B-Channel Transfer
ISDN 2 B-Channel Transfer Description This ISDN PRI 2 B-Channel Transfer feature allows the UNIVERGE SV9100 to receive a call on one B-Channel and transfer it back out on a second B-Channel (Trunk-to-Trunk transfer on the telco side). When the transferred call connects, both of the B-Channels are then released and available for either making or receiving another call.
Page 798 Required Component(s) To provide ISDN-PRI trunk connection: GCD-PRTA To provide ISDN-BRI trunk connection: GCD-2BRIA GCD-2BRIA GPZ-2BRIA with NT-1 for each BRI (locally provided) Related Features  Central Office Calls, Answering  Central Office Calls, Placing  Direct Inward Dialing (DID) ...
Page 799 Guide to Feature Programming ISDN – BRI Installation: Program Program Name/Description Input Data Default Number ETU Setup (BRIA PKG) – ISDN Line Mode 10-03-01 0 = Not Used Set up and confirm the Basic Configuration 1 = T-Point data for each GCD-2BRIA. Use this program to select the ISDN Line Mode.
Page 800 Basic Trunk Data Setup – Sending Caller 14-01-36 0 = Disable Name on Outgoing Calls (ISDN Trunk) 1 = Enable Disable/Enable sending the Caller Name on outgoing ISDN trunks. Basic Extension Data Setup – Sending 15-01-10 0 = Disable Caller Name on Outgoing Calls (ISDN Trunk) 1 = Enable Disable/Enable sending the Caller Name on outgoing ISDN calls per station.
Page 801 Program Program Name/Description Input Data Default Number ETU Setup (PRTA PKG Setup) – Dial 10-03-09 0 = Keypad Facility Information Element 1 = Called Party Number ISDN protocol definition. If Overlap Sending is selected in Program 10-03-08, select either 0 or 1 for the dial information element.
Page 802 Program Program Name/Description Input Data Default Number 21-12-01 ISDN Calling Party Number Setup for Trunks Maximum of 16 characters No Setting – Calling Party Number Data (1 ~ 0, *, Assign Calling Party Numbers for each trunk (maximum 16 digits per entry). After the above programming is complete a reset of the GCD-PRTA is required.
Page 803 Calling Party Number Presentation for either ISDN – BRI or PRI: Program Program Name/Description Input Data Default Number ETU Setup (PRTA PKG Setup) – CLIP 10-03-05 0 = Disable Information 1 = Enable Based on this setting, the system includes Presentation Allowed (1) or Presentation Restricted (0) in the Setup message to allow or deny the Calling Party Number.
Page 804 ISDN – PRI Network Specific Assignment: Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS/LCR – Network 26-02-07 0 ~ 16 Specified Parameter Table Define the network specified parameter table for each ARS Table. Network Specific Parameter Table for ARS – 26-12-01 0 = System Default Type of Number...
Page 805 General ISDN Programs: Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Trunk-to-Trunk 14-01-13 0 = Disable Transfer 1 = Enable For each trunk that should be able to participate in a tandem call, enter 1. To disable a trunk from Tandem Trunking, enter 0.
Page 806 Program Program Name/Description Input Data Default Number 20-13-23 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 0 Service) – Display the Reason for Transfer 1 = On Select whether or not an extension should display the reason a call is being transferred to their extension (Call Forward Busy, Call Forward No Answer, DND).
Page 807 Program Program Name/Description Input Data Default Number 20-11-14 Class of Service Options (Hold/Transfer 0 = Off COS 1 ~ 15 = 0 Service) – Trunk-to-Trunk Transfer 1 = On Restriction Turn Off or On the Trunk-to-Trunk Transfer Restriction. If enabled, Trunk-to-Trunk Transfer is impossible.
Page 808 Programming Flowchart for ISDN-PRI – Answering Calls DTI( )-U40 ETU GCD-PRTA Overlap...
Page 809 In 35-02-15, enter '0' to print Caller ID Number, “1” DID Calling Number or ‘2’ Caller ID Name. In 35-02-16, enter '0' to print the trunk port name assigned in 14-01-01 or enter '1' to print the received dialed number. In 22-02-01, enter 3...
Page 810 Do you want In 22-01-04, Do not unanswered PRI In 22-01-04, Reroute enter 0. reroute calls to reroute if enter 0. unanswered? In 22-08-01, enter the no-answer Ring Group for unanswered PRI calls. For each extension in the In 22-04-01, assign Ring Group, in 22-06-01, extension enter '1' for each time mode...
Page 811 Programming Flowchart of ISDN-PRI – Placing Calls Start CD-PRTA In 10-03-01, determine the mode of the GCD-PRTA (0=not set, 1=T-Bus). Is the CRC In 10-03-03, enter Multi-Frame In 10-03-03, enter '0'. (CRC4) '1'. used? In 10-03-04, select the Layer 3 timer type (1-5). The timer value is set up in Program 81-06 (T-Bus).
Page 812 In 20-09-03, enter 0 to disable sub-address display by telco. In 21-12-01, program the calling party number data (15 digits max.) for each trunk. In 21-13-01, program the calling party number data (15 digits max.) for each extension. In 14-01-07, enter 0 Are outgoing In 14-01-07, enter 1 to to prevent outgoing...
Page 814 In 21-01-03, enter Is the amount of time the system waits before the interval for the placing the call in a talk state sufficient? trunk interdigit timer. Should extension users In 15-07-01, assign In 15-07-01, do not assign have one-button placing function keys as line function keys as line keys.
Page 815: K-Ccis – Call Rerouting
K-CCIS – Call Rerouting Description The CCIS Call Rerouting feature allows a system to use multiple call routing priorities when remote system trunks are all busy. The four priorities can be local or remote trunks. For example using ARS and F-Route table priorities the system can try up to four remote systems or up to three remote systems and a local trunk to route the outbound call to its destination.
Page 816 Default Settings None System Availability Terminals All Terminals Required Component(s) GCD-CP10 GPZ-IPLE K-CCISoIP License (5012) System Version R1 License (0411) System Port License (0300) VoIP Resource License (5103) IP Trunk License (5001) Related Features  K-CCIS – IP...
Page 817 Guide to Feature Programming  The items highlighted in gray are read only and cannot be changed. Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – IP Address 10-12-01 0.0.0.0 ~ 126.255.255.254 192.168.0.10 Assign the IP Address for the CPU NIC card. 128.0.0.1 ~ 191.255.255.254 When an GPZ-IPLE card is installed in the 192.0.0.1 ~ 223.255.255.254...
Page 818 Program Program Name/Description Input Data Default Number License Configuration for Each Package – 10-54-01 1 ~ 255 Resource Licenses License Code Assign VoIP Resource Licenses (5103) to GCD-CP10 slot (1). If applying more than 255 licenses to a slot, the licenses must be applied across multiple indexes.
Page 819 Program Program Name/Description Input Data Default Number Trunk Group – Trunk Group Number 14-05-01 Trunk Port 1 ~ 400 = Default = Trunks Priority 1 ~ 400 1 ~ 400 assigned For Auto-Answer of Non-Ringing Lines, assign to trunk group 1 trunks to trunk groups.
Page 820 Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS/LCR – Dial 26-02-01 Dial a maximum of 16 digits No Setting (0 ~ 9, * , @) Enter the digits (16 digits maximum: 1 ~ 9, 0 * , @;...
Page 821 Program Program Name/Description Input Data Default Number Dial Analysis Table for ARS – Additional 26-02-03 If Service Type 1 (in 26-02): Data/Service Number Select Trunk Group Number For each Dial Analysis Table (1 ~ 2000), if 0 ~ 100, (Trunk Group Number 0 Service Type 1 was selected in Program = No Route) 26-02-02, enter the trunk group number (0...
Page 822 Program Program Name/Description Input Data Default Number ARS Dial Treatments – Treatment Code 26-03-01 Maximum of 24 characters No Setting Assign the Dial Treatments (1 ~ 15) for automatic ARS dialing translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02.
Page 823 Program Program Name/Description Input Data Default Number 44-02-02 Dial Analysis Table for ARS/F-Route Access 0 = No Setting (None) – Service Type 1 = Extension Call (Own) Select the Service Type. 2 = ARS/F-Route Table (F-Route) 3 = Dial Extension Analyze Table (Option) 44-02-03 Dial Analysis Table for ARS/F-Route Access...
Page 824 Program Program Name/Description Input Data Default Number CCIS Destination System Settings – 50-03-01 0 ~ 16367 Destination Point Code Assign the destination transfer point code for Tandem KTS. CCIS Destination System Settings – IP 50-03-03 xxx.xxx.xxx.xxx 0.0.0.0 Address (IP only) (xxx = 0 ~ 255) Assign remote system IP network information.
Page 825 Program Description System A Setting System B Setting Number 14-05-01 First setting data. Put CCISoIP trunks in trunk group 10. 14-05-01 Second setting data. Set priorities 1 ~ 8 for trunks 9 ~ 16. 1 ~ 8 1 ~ 8 26-01-01 Enable ARS services.
Page 826: K-Ccis – Ip
IP trunk connections over CCIS Networking via IP can provide telephony services to other SV9100’s (or SV8100’s). The UNIVERGE SV9100 uses the NEC proprietary CCIS Peer to Peer protocol over IP to communicate between system to system. The GPZ-IPLE is required for connections between IP terminals and IP trunks. Only one GPZ-IPLE daughter board can be accommodated per system with a maximum of 128 DSP resources per system.
Page 827 The GPZ-IPLE daughter board has Layer2 Switch ability, along with a Gigabit Ethernet LAN interface and RTP/RTCP packet is transmitted and received directly. The number of ports supported by the IP K-CCIS (Peer to Peer) application depends on the GPZ-IPLE installed on the GCD-CP10 and on the number of ports licensed in the GCD-CP10.
Page 828 If this occurs, the Call Back requests are returned in the order received. The K-CCIS – Call Back feature does not apply to trunk calls as it does not include trunk queuing features. Call Forward Busy No Answer must be disabled for a telephone to receive a CCIS Call Back request.
Page 829: K-Ccis Networking Via Ip (Peer To Peer Connections Basis)
K-CCIS Networking via IP (Peer to Peer Connections Basis) Description IP-KCCIS has been improved to support Peer to Peer calls between IP Terminals residing in different offices, without using DSP resources. Refer to the SV9100 Networking manual for more information. K-CCIS Main and Remote System VoIP Resources Used Main System Remote System...
Page 830 required to capture packet data from the SV9100 IPLE Ethernet port. Default Settings Enabled System Availability Terminals None Required Component(s) GCD-CP10 with GPZ-IPLE Daughter Board System Version R1 License (0411) System Port License (0300) VoIP Resource License (5103) K-CCIS over IP License (5012) Related Features Guide to Feature Programming Program...
Page 831 Program Program Name/Description Input Data Default Number FAX Over IP Setup – Payload Size 84-33-13 1 ~ 4 (10ms base) Setup FAX over IP Codec settings when using CCIS over IP. FAX Over IP Setup – Jitter Buffer Mode 84-33-14 1 = Static Setup FAX over IP Codec settings when using 2 = Self Adjusting...
Page 832 CCIS Call Back: Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function for Camp-On (code 35). This 0 ~ 99 (Normal Function Code key is also the Callback key. 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code...
Page 833 Program Program Name/Description Input Data Default Number 20-13-06 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Automatic Off-Hook Signaling 1 = On (Automatic Override) Allow a busy extension to Automatically (1) or Manually (0) receive off-hook Signals.
Page 834: Last Number Redial
Last Number Redial Description Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 24 digits a user dials. The number can be any combination of digits 0~9, .
Page 835 System Availability Terminals All Terminals Required Component(s) None Related Features  Automatic Route Selection (ARS)  Repeat Redial  Save Number Dialed Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-12 MLT, SLT Last Number Dial...
Page 836 ▲ Search for the desired number from the Redial List by pressing Redial or VOLUME ▼ VOLUME keys. - OR - ▲ ▼ Press the Left Cursor key once and the VOLUME or VOLUME keys to find number. Lift the handset or press Speaker to place the call. ...
Page 837: Line Preference
Line Preference Description Line Preference determines how a multiline terminal user places and answers calls. Line Preference has two types: Incoming Line Preference or Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a multiline terminal user answers calls. When a call rings the multiline terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
Page 838 Terminals All Multiline Terminals Required Component(s) None Related Features  Direct Inward Line (DIL)  Ring Groups  Trunk Groups Guide to Feature Programming Program Program Name/Description Input Data Default Number Trunk Group – Trunk Group Number 14-05-01 Trunk Port 1 ~ 400 = Default = Trunks Priority 1 ~ 400 1 ~ 400 assigned...
Page 839 Program Program Name/Description Input Data Default Number Trunk Group Routing – Priority Order 14-06-01 0 = Not Specify Route 1, Order Number Number 1 = 1 1 ~ 100: (Trunk Group Number) (Trunk Group 1) Set the priority order number (1 ~ 4). 100 ~ 150: (100 + Networking Order Numbers System Number)
Page 840 Program Program Name/Description Input Data Default Number 22-04-01 Incoming Extension Ring Group Maximum of eight digits. Extensions Assignment 101 ~ 108 (first eight ports) ring Assign extensions to ring groups. Auto-Answer for incoming for Non-Ringing Lines only works for trunks that Ring Group 1 do not ring an extension.
Page 841: Long Conversation Cutoff
Long Conversation Cutoff Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires. When used with the Warning Tone for Long Conversation feature, the system can provide a warning tone on outgoing trunks calls before the call is disconnected.
Page 842 Related Features  Central Office Calls, Answering  Central Office Calls, Placing  Direct Inward System Access (DISA)  Multiple Trunk Types  Warning Tone for Long Conversation Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Long 14-01-14 0 = Disable Conversation Cutoff...
Page 843: Maintenance
Maintenance Description The UNIVERGE SV9100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. PCPro can remotely access the UNIVERGE SV9100 for maintenance and diagnostics. Within PCPro, the debug terminal can be accessed to monitor the systems activity and logging.
Page 844 None Related Features None Guide to Feature Programming None Operation None...
Page 845: Meet Me Conference
Meet Me Conference Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 31 other internal or external parties. Each party joins the Conference by dialing a Meet Me Conference code.
Page 846 Guide to Feature Programming  For additional programming for Paging, refer to the features Paging, External Paging, Internal. Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign function keys for Conference (code 07). 0 ~ 99 (Normal Function Code 851 by default) 00 ~...
Page 847 Internal/External All Call). Announce the zone. When a co-worker answers your page, press hookflash twice. Repeat steps 1~4 for each co-worker you want to add. To join a Meet Me External Conference: At the multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset.
Page 848 Single Line Telephone While on a call, hookflash and dial #1. Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for Internal/External All Call). Announce the zone. When a co-worker answers your page, press hookflash twice. Repeat steps 1~4 for each co-worker you want to add.
Page 849: Meet Me Paging
Meet Me Paging Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone.
Page 850 Guide to Feature Programming  For additional programming information on Paging, refer to the features Paging, External Paging, Internal. Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-21 MLT, SLT Meet-Me Answer to Specified Internal 0 ~ 9, Maximum of eight Paging Group...
Page 851 Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to an Class of Service of Extensions All other extension.
Page 852 At the single line telephone, lift the handset. Dial 865. Dial the announced External Paging Zone (0~8).  You connect to the other party. Meet Me Internal Page To make a Meet Me Internal Page: At the multiline terminal, press Speaker or pick up the handset. - OR - At the single line telephone, lift the handset.
Page 853: Meet Me Paging Transfer
Meet Me Paging Transfer Description If a user wants to Transfer a call to a co-worker but they do not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.
Page 854 Related Features  Meet Me Conference  Meet Me Paging  Paging, External  Paging, Internal  Programmable Function Keys Guide to Feature Programming  For additional programming information on Paging, refer to the features Paging, External Paging, Internal Program Program Name/Description Input Data Default...
Page 855 Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign function keys for External Zone Paging 0 ~ 99 (Normal Function Code (code 19 + zone), External All Call Paging 851 by default) (code 20), Internal Zone Paging (code 21 + 00 ~ 99 (Appearance...
Page 856 Operation Meet Me External Paging Transfer To make a Meet Me External Paging Transfer: At the multiline terminal, while on a call, press Hold. - OR - At the single line telephone, while on a call, hookflash. Press the External Paging Zone key (Program 15-07 or SC 851: 19 + zone or 20 for all external zones).
Page 857 - OR - At the single line telephone, while on a call, hookflash. Press Internal Paging Zone key (Program 15-07 or SC 851: 21 + zone or 22 for all internal zones). - OR - Dial 801 and the Internal Paging Zone code (0~9 or 00~64). - OR - Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for...
Page 858: Memo Dial
Memo Dial Description On an outside call, Memo Dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number. When Directory Assistance plays back the requested number, the caller can use Memo Dial to jot the number down in the telephone memory.
Page 859 Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function key for Memo Dial (code 31). 0 ~ 99 (Normal Function Code 851 by default) 00 ~ 99 (Appearance Function Code) (Service Code 852 by default)
Page 860: Message Waiting
Message Waiting Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension. Answering the Message Waiting automatically calls the extension which left the indication.
Page 861 A Message Waiting key simplifies this feature operation. Telephone-to-telephone Message Waiting works when the voice mail is installed. The MW (Message Waiting) LED may be used to indicate voice mail messages if no extension number is assigned to the voice mail key in system programming If the following programs are changed while the phone is online, a reset of the feature is required before the setting takes effect.
Page 862 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-16 Service Code Setup (for System Administrator) – Leaving Message Waiting 0 ~ 9, Maximum of eight (Requires CPU to be licensed for Hotel/ digits Motel) Customize the leave message waiting Service Codes (GCD-CP10 must be licensed for Hotel/ Motel).
Page 863 Program Program Name/Description Input Data Default Number Multiline Telephone Basic Data Setup – 15-02-38 1 = Cycle 1 Voice Mail Message Wait Lamp Cycle 2 = Cycle 2 Select the cycle method that the Large LED 3 = Cycle 3 flashes when the extension has a VM Message 4 = Cycle 4 Waiting set to the extension.
Page 864 Press the Message Waiting key (Program 15-07 or SC 851: 38). - OR - At the single line telephone, lift the handset and dial 841.  If the called extension does not answer, dial 0 or press your Message Waiting key to automatically leave them a message.
Page 865 If you see. . . You have. . . New messages in your Voice Mail mailbox. VOICE MESSAGE n MESSAGE A General message in Voice Mail that has not been heard. CHECK MESSAGE VRS GENERAL MESSAGE Message Waiting requests left at your telephone by your co-workers. CHECK MESSAGE (name) ▲...
Page 866: Microphone Cutoff
Microphone Cutoff Description Microphone Cutoff lets a multiline terminal user turn off their telephone handsfree or handset microphone anytime. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while their telephone is idle, busy on a call or ringing.
Page 867 Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 If an extension needs handset microphone 0 ~ 99 (Normal Function Code cutoff, program a Handset Transmission Cutoff 851 by default) key (code 40).
Page 868: Migration – Sv8100
Older telephones on new systems may be compatible but will have certain limitations depending on installation and feature usage. Such limitations cannot be listed due to site specific usage. NEC always recommends migrating to the telephones advertised as compatible for specific systems.
Page 869 Supported Hardware Package Description Supported CHS2U 19” Chassis CHS2U B 9.5” Chassis CHS2U E 9.5” Expansion Chassis PZ-xxIPLA Voice Over IP Daughter Board PZ-xxIPLB Voice Over IP Daughter Board PZ-BS10 Expansion Board for Controlling Chassis PX-BS11 Expansion Board for Expansion Chassis CD-8DLCA 8 Digital Station Interface PZ-8DLCA...
Page 870 Supported Terminals SV8100 Supported Terminals Terminal Supported Dterm80/85 (DTH & DTR) DT300 Series (DTL) DT400 Series (DTL) DT700 Series (ITL) DT800 Series (ITL) MH240 ML440 Bluetooth Cordless Handset (BCH) SIP Terminal IP-DECT Softphone DTL-8R-1 Cordless terminal Cordless terminals (DTH-4R-1/DTR-1R-2) are not supported. Conversion Exception SV8100 Conversion Exception SV8100 Program...
Page 871 SV8100 Conversion Exception (Continued) SV8100 Program SV9100 Program Comments Number Number 84-12-39 ~ 84-12-41 84-35-01 ~ 84-35-03 The conversion of H.323 Codec setting does not support conversion. Please set Program 84-35 for every type. 84-13-62 ~ 84-13-64 84-35-01 ~ 84-35-03 The conversion of SIP trunk Codec setting does not support conversion.
Page 872 Program Data Moved (Continued) SV8100 Setting SV9100 Setting 84-13-57 84-33-09 84-13-58 84-33-10 84-13-61 84-33-05 84-19-31 84-34-02 84-19-32 84-34-01 84-19-50 84-33-01 84-19-51 84-33-02 84-15-52 84-33-06 84-19-56 84-33-08 84-19-57 84-33-09 84-19-58 84-33-10 84-19-61 84-33-05 84-21-21 84-34-01 84-21-42 84-33-01 84-25-31 84-34-01 84-25-32 84-33-01 84-27-08 84-35-04 84-27-09...
Page 873 Input Value Change Input Value Change SV8100 Program SV8100 Program SV9100 Program Setting Number Setting 0:Auto Detect 0:Auto Detect 1:100Mbps, Full Duplex 1:100Mbps, Full Duplex 2:100Mbps, Half Duplex 3:10Mbps, Full Duplex 10-12-11 3:10Mbps, Full Duplex 5:1Gbps, Full Duplex 4:10Mbps, Half Duplex 5:1Gbps, Full Duplex 6:1Gbps, Half Duplex 84-01-15...
Page 874 Input Value Change (Continued) SV8100 Program SV8100 Program SV9100 Program Setting Number Setting 84-11-18 0:Adaptec - 1:-19db(- 20:(-30dbm) 84-12-18 49dbm) 1:-19db(-49dbm) 84-13-18 20:0db (-30dbm) 20:0db (-30dbm) 84-19-18 30:10db (-20dbm) 30:10db (-20dbm) 84-21-23 84-24-18 84-25-18 10-03-03 1:-15.5db 1:-15.5db 10-03-04 14-01-02 57:12.5db 57:12.5db 14-01-03 58:13.0db...
Page 875: Mobile Extension
(ports are reserved in groups of two), however, no PCB support (analog or digital) is required. The Mobile Extension port must be an unequipped extension port on the UNIVERGE SV9100 system - no physical telephone is required on the SV9100 system.
Page 876 Though DSS keys are available for the Mobile Extension, they cannot provide an exact indication of busy status if, for example, the Mobile Extension is active on a call not linked to the UNIVERGE SV9100. The following service codes are supported:...
Page 877 Supported Service Codes (Continued) Set By Set to Mobile Type Incoming Feature Program Mobile Extension Extension Call Forward – All 11-11-01 Call Forward – Busy 11-11-02 Call Forward – No Answer 11-11-03 Call Forward – Busy/No Answer 11-11-04 Call Forward – Both Ring 11-11-05 Call Forward –...
Page 878 Supported Service Codes (Continued) Set By Set to Mobile Type Incoming Feature Program Mobile Extension Extension Specified Trunk Access 11-12-15 Trunk Access Via Networking 11-12-16 Internal Group Paging (Mobile Extension cannot be a 11-12-19 member of a paging group) External Paging 11-12-20 Meet-Me Answer to Specified Internal Paging Group 11-12-21...
Page 879 Supported Service Codes (Continued) Set By Set to Mobile Type Incoming Feature Program Mobile Extension Extension General Purpose Relay 11-12-50 VM Access (InMail and VMS) 11-12-51 Live Recording at SLT 11-12-53 VRS Routing for ANI/DNIS 11-12-54 Tandem Trunking 11-12-57 Transfer into Conference 11-12-58 Set DND for Other Extension 11-14-03...
Page 880 Tandem Ringing Park over CCIS Virtual extension key as Call Coverage Key for mobile extension Automatic Conversation Record for trunks Caller ID Presented to the Mobile Extension for Type of Call Direct Internal Call – CPN of the Calling Phone is presented to the Mobile Extension. Direct Trunk Call with CID –...
Page 881 Conditions It is recommended that this feature use ISDN/SIP platform (as these trunks provide answer supervision). If the extension has Call Forward-Both Ring set to a Mobile Extension (twinning), it can only forward to VM (NA or B/NA) and nowhere else. If an extension has Call Forward-Both Ring set to a Mobile Extension (twinining), it will not forward when the Mobile Extension is forwarded All or B/NA (Busy Immediate).
Page 882: Mobile Extension - Callback To Cell Phone
Mobile Extension - Callback to Cell Phone Description Callback to Cell Phone allows the user to make an incoming call to a system then hang up before the system answers (like a one ring call), then the system calls back to the calling Cell Phone using a pre-programmed number.
Page 883 If Flexible ringing is set, the Callback to Cell Phone feature works in any type of Program 22-02-01 trunk setting. If Flexible ringing is not set, the Callback to Cell Phone feature does not work if the incoming call type is “DID/DISA”. After answering Callback, if the system does not receive a DTMF signal from the Mobile Extension using Program 20-18-01 (Default;...
Page 884 Guide to Feature Programming Mobile Extension: Program Program Name/Description Input Data Default Number 11-02-01 Extension Numbering Maximum of eight digits. The Mobile Extension port must be an unequipped extension port on the SV9100 system. This extension port is directed to an Abbreviated Dial bin.
Page 885 Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Trunk-to-Trunk 14-01-24 0 = Disable (No) Outgoing Caller ID through Mode 1 = Enable (Yes) Enable/Disable the ability to send the original Caller ID through. 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign a function key for Barge-In (code 34).
Page 886 Program Program Name/Description Input Data Default Number 20-03-04 System Options for Single Line Telephones 0 ~ 64800 seconds – Dial Sending Start Time for SLT or ARS When an extension user dials a Mobile Extension number, the system waits this time before dialing the number.
Page 887 Program Program Name/Description Input Data Default Number DID Translation Number Conversion – 22-11-13 0 = Off Identify for Mobile Extension 1 = On Determines when a Mobile Extension number calls in on a DID if it will provide an Internal Tone (1) or route the call as programmed (0).
Page 888 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Min. Detect 80-03-03 0 ~ 15 Type 1 = 10 Level (-20dBm) detect level 0: For the extension DTMF, the minimum Detect Type 2 ~ 3 = 15 -10dBm(0) to -25dBm(15) Level (0-15) for the DTMF Tone must be set to (-25dBm)
Page 889 Callback to Cell Phone: Program Program Name/Description Input Data Default Number Speed Dialing Number and Name – Speed 13-04-01 (Maximum of 24 digits) No Setting Dialing Data 1~9, 0, *, Enter the Common and Group Speed Dialing Pause (Press line key 1) numbers and names which are to be used for Recall/Flash (Press line key 2) Trunk-to-Trunk Forwarding.
Page 890 Program 15-22-02 set to 0 or 1 (DTMF Confirmation Required): The caller is retrieved by the UNIVERGE SV9100 and follows the no-answer programming (ring another extensions, forward to UNIVERGE SV9100 voice mail, etc.) Program 15-22-02 set to 2 (No DTMF Confirmation Required): The caller is forwarded to the external extension voice mail, if available.
Page 891 The caller is retrieved by the SV9100 and follows the no-answer programming (ring another extension, forward to SV9100 voice mail, etc.) Program 15-22-02 set to 2 (No DTMF Confirmation Required): The caller is forwarded to the external extension voice mail, if available. Placing a Call from the Mobile Extension Dial the DID or DIL telephone number for the Mobile Extension.
Page 892 Call Forwarding When setting Call Forwarding from the Mobile Extension, the service code(s) must be defined in Programs 11-11-01~11-11-05 and 11-11-07. To activate or cancel Call Forwarding to/from the Mobile Extension: When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), internal dial tone is heard by the Mobile Extension user.
Page 893 -OR- When activating Call Forwarding to the Mobile Extension: Press SPK or lift the handset. Dial 846. Dial 0. Dial destination Station to Cancel Forward Follow Me extension or Dial 0 to cancel all. Dial 0 (from Mobile Extension only). Hang up.
Page 894 System makes the Callback to the cell phone. The Cell phone does not answer the call within 15 seconds. System disconnects the call. After Callback answered, but does not send any DTMF: Call the system Trk1 from the cell phone setting as a mobile extension (Ex 150). The Cell Phone user hangs up within 3 seconds, before system answers.
Page 895: Multiple Trunk Types
Multiple Trunk Types Description The UNIVERGE SV9100 supports many different Trunks in the system (DID, E&M Tie Lines, Loop Start, Ground Start, ISDN BRI, ISDN PRI, and T-1 trunks). The system supports up to 400 trunks in the expanded port package, and a maximum of 56 trunks in the basic port package.
Page 896 All Terminals Required Component(s) Any Trunk Blade Related Features  Automatic Route Selection (ARS)  Caller ID  Call Appearance (CAP) Keys  Direct Inward Dialing (DID)  ISDN Compatibility  T1 Trunking (with ANI/DNIS Compatibility) Guide to Feature Programming Program Program Name/Description Input Data...
Page 897 Program Program Name/Description Input Data Default Number Trunk Group – Trunk Group Number 14-05-01 Trunk Port 1 ~ 400 = Default = Trunks Priority 1 ~ 400 1 ~ 400 assigned Assign trunks to Trunk Groups. You can also to trunk group 1 assign the outbound priority for trunks in the with priorities group.
Page 898 Tie Lines: Program Program Name/Description Input Data Default Number 10-09-01 DTMF and Dial Tone Circuit Setup Circuit/Resource 0 = Common Use 01 ~ 08 = 1 If the system has DTMF Tie Lines, be sure to 1 = Extension Only (Extensions) reserve at least one circuit for analog trunk 2 = Trunk Only...
Page 899 Program Program Name/Description Input Data Default Number System Options – DTMF Receive Active 20-01-05 0 ~ 64800 seconds Time After answering the Tie Line call, the system attaches a DTMF receiver to the Tie Line for this time. 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15...
Page 900 Program Program Name/Description Input Data Default Number Class of Service Options for DISA/E&M – 20-14-06 0 = Off COS 1 ~ 15 = 1 Internal Paging 1 = On Turn Off or On a DISA or tie trunk caller ability to use the telephone system Internal Paging.
Page 901 Program Program Name/Description Input Data Default Number Toll Restriction Class – Common Permit 21-05-05 0 = Not Refer 1, 8 ~ 15 = 0 Code Table 1 = Refer 2 ~ 7 = 1 Choose whether to refer or not refer to the table set up by Program 21-06-04.
Page 902 Program Program Name/Description Input Data Default Number 22-02-01 Incoming Call Trunk Setup 0 = Normal Set the feature type for the trunk you are 1 = VRS (second dial tone if no programming. For each Night Service mode, VRS installed) enter 5 when the trunk should be an E&M tie 2 = DISA line.
Page 903 Program Program Name/Description Input Data Default Number 34-05-01 Tie Line Outgoing Call Restriction 0 = Enable (Y-Tandem) Build a restriction matrix for outgoing trunk calls 1 = Disable (N-Tandem) placed over a Tie Line. For each Tie Line trunk group, Enable/ Disable outgoing access to each CO trunk group.
Page 904 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Start Delay 80-03-02 0 ~ 255 Type 1 ~ 5 = 0 Time (0.25ms ~ 64ms) Define the start delay time for DTMF Tone Receiver. DTMF Tone Receiver Setup – Min. Detect 80-03-03 0 ~ 15 Type 1 = 10...
Page 905 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Max. Detect 80-03-04 0 ~ 15 Type 1 ~ 5 = 2 Level (-2dBm) detect level 0: Define the maximum detection level for DTMF 0dBm(0) to -15dBm(15) Tone Receiver. detect level 1: -5dBm(0) to -20dBm(15) detect level 2:...
Page 906 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – OFF Detect 80-03-08 1 ~ 255 Type 1 ~ 5 = 1 Time (30ms) (15+ 15ms ~ 3825ms) Define the Off detection time for DTMF Tone Receiver. Call Progress Tone Detector Setup – Type 1 (DT) –...
Page 907 Program Program Name/Description Input Data Default Number Call Progress Tone Detector Setup – ON Type 1 (DT) – 9 80-04-06 1 ~ 255 Minimum Time (300ms) (30 + 30 ~ 7680ms) Type 2 (BT) – 12 Define the on minimum time for the Call Progress Tone Detector.
Page 908 Program Program Name/Description Input Data Default Number Tie Line Initial Setup – Prepause Time 81-11-02 1 ~ 4 Selection (1 ~ 4 = 0.5 ~ 2.0 seconds) Specify the loop open time for a hookflash (5 ~ 15 = 3.0 ~ 13 seconds) signal sent to the Tie Line when the Recall key (0 = No Setting) on a multiline terminal is pressed.
Page 909 Program Program Name/Description Input Data Default Number Tie Line Initial Setup – Wink/Delay Signal 81-11-10 0 = 8 Detect Timeout Selection 1 ~ 15 Specify a maximum time for receiving an (1 ~ 15 seconds) acknowledgment signal from a distant system before sending a busy tone.
Page 910: Music On Hold
14-08. The PGD(2)-U10 ADP can connect to a GCD-8DLCA, GCD-16DLCA, or GCD-LTA. A maximum of 56 PGD(2)-U10 ADP units can be installed in an UNIVERGE SV9100 system. Refer to the UNIVERGE SV9100 System Hardware Manual for more information. can only support one Music on Hold source.
Page 911 Optional – PGD(2)-U10 ADP Optional – Locally provided Background Music source (i.e., CD player, Radio, NEC Audio Emcee). Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number Music on Hold Setup – Music on Hold...
Page 912 Program Program Name/Description Input Data Default Number GCD-CP10 Hardware Setup – External 10-21-04 0 = External MOH (AUX2)/ Source I/O Selection on GCD-CP10 External Speaker(AUX1) Define how the I/O ports on the GCD-CP10 are 1 = BGM source (AUX2)/ used. External Speaker(AUX1) 2 = External MOH (AUX2)/ BGM source (AUX1)
Page 913 10 = DSS Console jumper straps positioned correctly in the 11 = -- Not Used -- PGD(2)-U10 ADP, reconnect the module to the system. Refer to the UNIVERGE SV9100 System Hardware Manual for the jumper strap settings. 11-06-01 ACI Extension Numbering Maximum of eight digits.
Page 914 Program Program Name/Description Input Data Default Number 33-01-01 ACI Port Type Setup ACI Ports: 1 ~ 96 Set each ACI software port for Input or Input/ ACI Types: Output. Use input ports for Music on Hold 0 = None sources. Use output ports for External Paging/ 1 = MOH/BGM (Input) Ringer Control.
Page 915 Communications Interface feature for more...
Page 917 Operation None...
Page 918: Name Storing
Name Storing Description Extensions and trunks can have names instead of just circuit numbers. These names show on a multiline terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls.
Page 919 Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-11-22 Service Code Setup (for Setup/Entry Operation) – Extension Name Programming 0 ~ 9, Maximum of eight Customize the service code used to edit digits Extension Name Programming. Basic Trunk Data Setup – Trunk Name 14-01-01 Maximum of 12 characters.
Page 920 Program Program Name/Description Input Data Default Number 20-13-48 Class of Service Options (Supplementary 0 = Not Displayed COS 1 ~ 15 = 1 Service) – Station Name Display 1 = Displayed Determine if a station Name is Displayed or Not Displayed in the LCD when the phone is idle.
Page 921 Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: ¨ Æ 1 @ [ ¥ ] ^ _ ` { | } Á À Â Ã Ç É Ê ì ó Enter characters: A-C, a-c, 2.
Page 922: Night Service
Night Service Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls.
Page 923 The software allows a Night Service Programmable Function Key (Program 15-07-01 or SC 851: 09 + 0) to toggle night modes. You can determine in programming (Program 12-08-01) how many modes through which the user toggles. Note that the additional data for the Programmable Function Key must be set to 0 for the toggle function to work.
Page 924 Related Features  Central Office Calls, Answering  Central Office Calls, Placing  Direct Station Selection (DSS) Console  Paging, External  Programmable Function Keys  Ring Groups Guide to Feature Programming Program Program Name/Description Input Data Default Number 11-10-01 Service Code Setup (for System MLT, SLT Administrator) –...
Page 925 Program Program Name/Description Input Data Default Number Automatic Night Service – End Time 12-02-02 0000 ~ 2359 For each Night Service Group (01 ~ 32), enter up to 20 end times (0000 ~ 2359) for each Time Pattern (1 ~ 10). Automatic Night Service –...
Page 926 Program Program Name/Description Input Data Default Number 12-07-01 Text Data for Night Mode Night Mode Service Group Default Text Number: Messages for Create an original text message which is Day/Night displayed on an LCD of multiline terminal in 01 ~ 32 Modes: each Night Mode.
Page 927 Program Program Name/Description Input Data Default Number 20-07-01 Class of Service Options (Administrator 0 = Off COS 1 ~ 14 = 0 Level) – Manual Night Service Enabled 1 = On COS 15 = 1 Turn Off or On an extension user ability to manually Switch the Night Mode (Service Code 718).
Page 928 Operation To activate Night Service by dialing codes: At a multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 818. To change a different group’s mode, dial 818 + the group number (01~32). Dial the Night Service Code: 1 = Day 1 Mode 2 = Night 1 Mode...
Page 929: Off-Hook Signaling
Off-Hook Signaling Description Off-Hook ringing alerts a multiline terminal user that an incoming outside call is ringing to that station during another call. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. The system provides the following Off-Hook Signaling options: Called Extension Block...
Page 930 Block Camp-On If an extension has Block Camp-On enabled, callers to the extension cannot dial 2 to Camp-On after hearing busy or busy/ring. If the extension has Block Camp-On disabled, callers are not prevented from dialing 2 to Camp-On after hearing busy or busy/ring. This is set in the called extension Class of Service.
Page 931  Handsfree and Monitor  Hotline  Intercom  One-Touch Calling  Programmable Function Keys  Reverse Voice Over  Single Line Telephones, Analog 500/2500 Sets Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-03 MLT, SLT Override (Off-Hook Signaling)
Page 932 Program Program Name/Description Input Data Default Number 20-13-05 Class of Service Options (Supplementary 0 = Off COS 1 ~ 15 = 1 Service) – Intercom Off-Hook Signaling 1 = On Turn Off or On an extension user ability to send Off-Hook Signals.
Page 933 Receiving Off-Hook Signaling on a single line telephone while engaged on an internal or external call: When Off-Hook Signaling is heard in the receiver, press the Flash Key to answer the call. The first call is placed on hold. Press the Flash Key again to toggle between the two calls. ...
Page 934: One-Touch Calling
One-Touch Calling Description One-Touch Calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use most often. Instead of dialing a series of codes, the user need only press the One-Touch key.
Page 935 None System Availability Terminals All Multiline Terminals and DSS Consoles Required Component(s) None Related Features  Programmable Function Keys  Transfer Guide to Feature Programming Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Define a Programmable Function Key for 0 ~ 99 (Normal Function Code One-Touch Calling by defining the key as a...
Page 936 Operation Programmable Function Keys To define a Programmable Function Key as a One-Touch Key: Dial the service code for Function Key Programming (Program 11-11-17, 851 by default). Press the key to be defined. Dial 01 (DSS/One-Touch Key Operation). For Direct Station Selection (Extension): a.
Page 937 b. Press Hold. c. Press Speaker. Checking the One-Touch Keys To check the function of a One-Touch key: Press the Help key. Press the One-Touch key.  The stored function displays.  Repeat this step to check additional keys. Press the Exit key.
Page 938: Operator
Operator Description When an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the Page feature. A maximum of eight operators is available. Conditions Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone.
Page 939 Guide to Feature Programming Program Program Name/Description Input Data Default Number System Options – Operator Access Mode 20-01-01 0 = Step Set up priority of a call when calling an operator 1 = Circular telephone (0 = Step, 1 = Circular). Operator Extension –...
Page 940: Opx) Off-Premise Extension
(OPX) Off-Premise Extension Description Off-Premise Extension allows a single line telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise single line telephone. Conditions Each GCD-4DIOPA provides four off-premise circuits. The maximum loop resistance between a GCD-4DIOPA and an Off-Premise Extension Single Line Telephone is 1600ohms (including single line telephone set resistance).
Page 941 1 = DTMF Select the type of dialing the connected telephone uses. For the UNIVERGE SV9100 Wireless telephones to function correctly, this must be set to 0. If this option is set for DTMF, after an outside call is placed, the system cannot dial any additional digit.
Page 942 Program Program Name/Description Input Data Default Number Single Line Telephone Basic Data Setup – 15-03-03 0 = Normal Terminal Type 1 = Special Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call setup.
Page 943 Program Program Name/Description Input Data Default Number 20-03-01 System Options for Single Line Telephones 0 = Hookflash (Hooking) – SLT Call Waiting Answer Mode 1 = Hookflash + Service Code For a busy single line (500/2500 type) telephone, set the mode used to answer a Service Code 654 is for Live camped-on trunk call.
Page 944 Program Program Name/Description Input Data Default Number 20-03-07 System Options for Single Line Telephones 0 ~ 64800 seconds – Trunk Call Dial Forced Sending Start Time (Forced Dial) Define the Trunk Call Dial Forced Sending Start Time (Forced Dial) for single line telephones. 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8...
Page 945 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Min. Detect 80-03-03 0 ~ 15 Type 1 = 10 Level (-20dBm) detect level 0: Define the minimum detection level for DTMF Type 2 ~ 3 = 15 -10dBm(0) to -25dBm(15) Tone Receiver.
Page 946 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Max. Detect 80-03-04 0 ~ 15 Type 1 ~ 5 = 2 Level (-2dBm) detect level 0: Define the maximum detection level for DTMF 0dBm(0) to -15dBm(15) Tone Receiver. detect level 1: -5dBm(0) to -20dBm(15) detect level 2:...
Page 947 Program Program Name/Description Input Data Default Number DTMF Tone Receiver Setup – Backwards 80-03-06 0 ~ 9 Type 1 = 0 Twist Level (1dBm) (1dB ~ 10dB) Define the backwards twist level for DTMF Tone Type 2 = 0 Receiver. (1dBm) Type 3 = 0 (1dBm)
Page 948 Operation Normal call handling procedures for single line telephones apply.
Page 949: Paging, External
Paging, External Paging allows a user to locate another employee or make an announcement without calling each extension individually. The UNIVERGE SV9100 system allows up to eight External Paging zones, or a common zone output provided by the CPU (Speaker 9). All other speakers (1~8) require a port on a PGD(2)-U10 ADP, with a maximum of two external paging circuits per module.
Page 950 If a PGD(2)-U10 ADP circuit has a Door Box connected, you cannot use that circuit for External Paging. To have outside calls ring External Paging Zones at night, refer to the Night Service feature and Program 31-05. The PGD(2)-U10 ADP can be connected only to a DLC. The maximum number of PGD(2)-U10 ADP is 56.
Page 951 Guide to Feature Programming Program Program Name/Description Input Data Default Number General Purpose Relay Setup – Slot No. 10-05-01 Slot No: 0 ~ 24 0 - 0 - 0 Physical Port of DLCA Sensor Circuit No. DCLA Port: 0 ~ 16 Define which relay circuits (5 ~ 8) on the Relay No: 0, 5 ~ 8 PGD(2)-U10 ADP are used for General...
Page 952 Program Program Name/Description Input Data Default Number 31-04-01 External Paging Zone Group 0 ~ 8 (0 = No Setting) Speaker 1 [PGD(2)-U10] = Assign each External Paging Speaker to an 1 (Group 1) External Paging Group (1 ~ 8) used for accessing the zone.
Page 953 Program Program Name/Description Input Data Default Number 31-07-01 Combined Paging Assignments 0 ~ 64 Assign an External Paging Group (0 ~ 8) to an (0 = All internal paging) Internal Paging Zone (0 = All Call, Zones 1 ~ 64) for Combined Paging. When an extension user makes a Combined Page, they simultaneously broadcast into both the External and Internal Zone.
Page 954: Paging, External (Vrs)
Paging, External (VRS) Description Paging, External (VRS) enables the use of prerecorded VRS messages for External Paging. The advantage of this feature is saving time for the users who regularly use External Paging with the same announcements. Conditions If VRS External Paging is answered using the meet me paging service code and both parties are connected, VRS stops the announcement.
Page 955 CPU license for VRS GCD-8DLCA, GCD-16DLCA or GCD-LTA for PGD(2)-U10 ADP PGD(2)-U10 ADP for Zone Paging 1- or 2-way amplifier and speakers (locally provided) Related Features  Paging, External  Voice Response System (VRS) Guide to Feature Programming Program Program Name/Description Input Data Default Number...
Page 956 Press DSS/One Touch Key programmed for External Paging. To Program One Touch Key: The following example shows how to program a On Touch key for External Paging zone 2 to play VRS greeting number 099. Press Speaker. Dial 7, 5, 1. Press Line Key to be programmed.
Page 957: Paging, Internal
Paging, Internal Description Internal Paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.
Page 958 transmission. When an actual gateway device does not exist on the network, a dummy gateway address on the same subnet must be defined. When a paging group contains all IP phones, the page is sent via a multicast message from the initiating IP phone.
Page 959 Program Program Name/Description Input Data Default Number 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Assign function keys for Internal Paging Zones 0 ~ 99 (Normal Function Code (code 21 + page zone) and Internal All Call 851 by default) Paging (code 22).
Page 960 Operation To make an Internal Page announcement: Multiline Terminal Press the zone Internal Paging key (Program 15-07 or SC 851: 21 + 0 or 1~9 or 01~64 for zones (0 or 00 for All Call). - OR - Press Speaker or lift the handset. Dial 801 and the Paging Zone number (0~9 or 00~64).
Page 961: Park
The Personal Park feature is enhanced by using a Programmable Function Key or service code (3-digit or 1-digit) to place a call in Personal Park. This option is available for multiline terminals, single line sets, and UNIVERGE SV9100 Wireless telephones and can be used for analog or ISDN trunks. Conditions An extension user can park a call in any Park Orbit.
Page 962 A user can display the Caller ID of a call in Park if Caller ID is enabled (1) in Program 20-09-02. Park keys can be assigned on DSS consoles. Calls on virtual extension keys cannot be put in Personal Park if Program 15-18-01 is set to Land on the key (1).
Page 963: Park - Personal Park At A Co-Worker' S Extension
Park - Personal Park at a Co-Worker’s Extension Description The Personal Park feature allows an extension user to place an outside call, which is on hold, on Personal Park at a co-worker’s extension after placing an intercom call. This feature is available for keysets, SLTs, IP terminals and IP DECT terminals.
Page 964  Direct Station Selection (DSS) Console  Hold  Programmable Function Keys Guide to Feature Programming Program Program Name/Description Input Data Default Number Service Code Setup (for Service Access) – 11-12-31 MLT, SLT Park Hold 0 ~ 9, Maximum of eight Set the service code used for placing a call in digits Park.
Page 965 Program Program Name/Description Input Data Default Number 20-06-01 Class of Service for Extensions Day Night/Mode: 1 ~ 8 Extension port 101 = Class 15 Assign a Class of Service (1 ~ 15) to Class of Service of Extensions extensions. (1 ~ 15) All other extension port = Class 1...
Page 966 Operation To Park a call in a system orbit: You can Park Intercom or trunk calls. Press the Park key (Program 15-07 or SC 852: 04 + orbit).  The Park key LED lights.  If you hear busy tone, the orbit is busy. Try another orbit. Use Paging to announce call.
Page 967 - OR - Press Hold and the Personal Park key (Program 15-07 or SC 852: 07).  At a 500/2500 single line telephone, hookflash instead of pressing Hold.  A confirmation tone is heard and the call is parked at your extension. If the extension has a Personal Park key, the key flashes.
Page 968 - OR - Press Speaker and dial 773.  At a single line telephone, do not press Speaker.  The Personal Park single-digit service code (Program 11-16-11) cannot be used in this operation. To answer a call parked at a co-worker’s extension: Press Speaker, dial plus the co-worker’s extension number.
Page 969: Pbx Compatibility
PBX Compatibility Description You can connect your telephone system trunks to Centrex/PBX lines, rather than to Telco trunk circuits. This makes the trunk inputs to the system 500/2500 type compatible Centrex/PBX extensions, rather than Telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.
Page 970 trunk access code. You can program incoming DISA trunks to be outgoing PBX trunks. All PBX Compatibility restrictions and programming apply. PBX trunks can follow normal system Toll Restriction. Users can get outbound access to PBX trunks through Trunk Groups and/or Trunk Group Routing.
Page 971 Guide to Feature Programming Program Program Name/Description Input Data Default Number Basic Trunk Data Setup – Trunk Name 14-01-01 Maximum of 12 characters. Line 001 Line 002 Set the names for trunks. The trunk name Line 003 displays on a multiline terminal for incoming and outgoing calls.
Page 972 At single line telephone, lift the handset and dial 804. Dial PBX trunk group number (1~9 or 001~100). Dial PBX access code and number. - OR - At the multiline terminal only, press PBX trunk group key (Program 15-07 or SC 852: 02 + group).
Page 973: Pc Programming
PC Programming Description The UNIVERGE SV9100 has three different methods for programming. The first is via the handset, the second is by PCPro and third by WebPro. PCPro is a Microsoft Windows based application. It allows the technician/system administrator to download a database from the system, make changes, and then upload.
Page 974 supported. IP (LAN) connections are established via the Ethernet connector on the GCD-CP10 blade. PCPro Connection Dialog If using WebPro, a user can connect only via IP. To connect, launch Internet Explorer and enter the IP address of the switch (refer to WebPro Login Screen).
Page 975 WebPro Login Screen WebPro System Programming WebPro can be used to edit system programming from a Web browser. System Data, License Information, and Modification History are among the items that can be viewed in WebPro (refer to WebPro Home Page). WebPro Home Page The Maintenance Debug section is added to allow the WebPro user to turn on debug traces for engineering troubleshooting (refer to Maintenance Debug Screen).
Page 976 Maintenance Debug Screen WebPro End User Programming WebPro has an End User Login for which extensions can program functions for their own extension. They can program Function keys, Virtual Extension ringing assignment, Station Speed Dial, InMail features, Station Name, Call Forwarding, Display Language, Ring Tone and End User Password. To login to the WebPro End User Programming, point to the IP address of the system in a web browser like you would logging into WebPro.
Page 977 Conditions With SV9100 software and GPZ-IPLE daughter board installed, half duplex connections are not supported. For troubleshooting purposes, a managed switch capable of port mirroring is required to capture packet data from the SV9100 IPLE Ethernet port. When connecting via a dial up connection, a Dial Up Connection (PPP) must be configured in Windows Network Connections.
Page 978 Only one PCPro/WebPro/Handset can be programming the switch anytime. When programming via WebPro/PCPro, some data requires you to logout before the switch fully applies the changes. These Programs are: 10-21-2, 11-02 (for directory dial), 11-04 (for directory dial), 13-04 (for directory dial), 14-04, 15-05, 15-15, 16-02, 23-02, 31-02, 41-02, 41-17, 47-02, 47-03, 82-11 and 83-11.
Page 979: Outbound Ip Connection
Outbound IP Connection Description Outbound IP Connection for PC Programming allows the system to make a PC Pro Connection via an outgoing call over IP, to a preprogrammed IP Address, upon receipt of an incoming CO call matching a preprogrammed CLI. When the target number of DID incoming call matches with the service code of ‘Outbound IP Connection’...
Page 980 PC Programming Related Features  Alarm Reports  Direct Inward Dialing (DID) Guide to Feature Programming  The items highlighted in gray are read only and cannot be changed. PC Programming: Program Program Name/Description Input Data Default Number GCD-CP10 Network Setup – IP Address 10-12-01 0.0.0.0 ~ 126.255.255.254 192.168.0.10...
Page 981 Program Program Name/Description Input Data Default Number 22-07-01 DIL Assignment Day/Night Modes (1 ~ 8): No Setting Assign the Modem Access service code set in Extension Number (maximum of Program 11-15-14 as the destination extension eight digits) for the DIL trunk for modem access. Pilot Number For this selection to work, set Program 22-02-01 to 4 (DIL).
Page 982 Outbound IP Connection: Program Program Name/Description Input Data Default Number 10-03-01 ETU Setup The assigned data varies depending on the blade installed Set up and confirm the basic configuration data in the slot. for each blade. This program represents different data depending on the blade installed in the slot.
Page 983 Program Program Name/Description Input Data Default Number Outbound IP Connection Setup – IP Address 90-69-02 0.0.0.0 ~ 255.255.255.255 0.0.0.0 Define the IP Address that the System will make the TCP establishment request to. I.E. the IP address of the PC with the waiting PC Programming.
Page 984 UNIVERGE SV9100 versions. – Programming Offline Ability to program offline and upload to the Modes UNIVERGE SV9100 at a later date. Live Update Changes made in WebPro apply immediately. No upload is required. PCPro has Interactive Mode to make live changes.
Page 985 PCPro and WebPro Comparison (Continued) Feature Application Feature Comments PCPro WebPro Screen Help Text: System Data Programming Help in WebPro is more simplified than in Help Text PCPro. Control Hint Text – Smart Links WebPro has more simplified links than PCPro.
Page 986 WebPro – PCPro provides special screens that Configuration Blade Configuration Screens shorten the programming time to setup – Class of Service core UNIVERGE SV9100 features. – Night Mode Switching – Trunk Access Maps – Trunk Groups – Department Groups –...
Page 987 You can password protect a PCPro saved database. – Debug/Capture PCPro provides a tool for capturing debug GCD-CP10 Debug Capture information from the UNIVERGE SV9100 GCD-CP10. – SMDR Capture PCPro provides a tool for capturing SMDR reports from the UNIVERGE SV9100.
Page 988: Power Failure Transfer
The CO/PBX tip and ring are automatically transferred to a DTL or ITL terminal multiline terminal with a PSA-L adapter installed. Refer to the UNIVERGE SV9100 System Hardware Manual for the MDF Pin Numbers and PFT Connections (Power Failure Transfer Relay 1).
Page 989 System Availability Terminals All Multiline Terminals Required Component(s) PSA-L Handset Adapter GCD-4COTA Related Features None Guide to Feature Programming Program Program Name/Description Input Data Default Number Analog Trunk Data Setup – Busy Tone 14-02-09 0 = Disable Detection 1 = Enable Set the basic options for each analog trunk port.
Page 990: Prime Line Selection
Prime Line Selection Description Prime Line Selection allows a multiline terminal user to place or answer a call over a specific trunk by lifting the handset. The user does not have to press keys or dial codes. This simplifies handling calls on a frequently used trunk.
Page 991  Direct Inward Line (DIL)  Direct Inward System Access (DISA)  Line Preference Guide to Feature Programming Program Program Name/Description Input Data Default Number Trunk Group – Trunk Group Number 14-05-01 Trunk Port 1 ~ 400 = Default = Trunks Priority 1 ~ 400 1 ~ 400 assigned Assign Prime Line to a separate trunk group for...
Page 992 Program Program Name/Description Input Data Default Number 15-06-01 Trunk Access Map for Extensions Trunk Access Maps: 1 ~ 400 Set assignment so extension(s) can have access to Prime Line. Deny outbound access to extensions that should not have Prime Line. 15-07-01 Programmable Function Keys Line Key 1 ~ 48...
Page 993 Lift the handset.  Depending on your Line Preference programming, you either answer the Prime Line or get dial tone on the idle line appearance.
Page 994: Private Line
An extension user can transfer their Private Line. If other users have hold access, the destination can answer the transferred Private Line and place it on Hold. NEC does not recommend assigning ringdown to a private line. Default Settings Disabled...
Page 995 Required Component(s) None Related Features  Call Forwarding  Central Office Calls, Placing  Do Not Disturb  Line Preference  Prime Line Selection  Programmable Function Keys  Single Line Telephones, Analog 500/2500 Sets  Transfer  InMail Guide to Feature Programming Program Program Name/Description Input Data...
Page 996 Program Program Name/Description Input Data Default Number 15-06-01 Trunk Access Map for Extensions Trunk Access Maps: 1 ~ 400 Assign extension to have Private Line to an unused Private Line Access Map. 15-07-01 Programmable Function Keys Line Key 1 ~ 48 Make sure extension has a line key (e.g., 012) 0 ~ 99 (Normal Function Code for the Private Line.
Page 997 Operation To place a call on your Private Line: Press Private Line key and then press Speaker or lift the handset. Dial the number. To answer a call on your Private Line: Press Private Line key, and then press Speaker or lift handset. To place a call from your multiline terminal on you Private Line: Press the Private Line key, then press Speaker or lift the handset.
Page 998: Programmable Function Keys
Programmable Function Keys Description Each multiline terminal has Programmable Function Keys. Programmable Function Keys simplify placing calls, answering calls and using certain features. You can customize the function of a multiline terminal programmable keys from each multiline terminal. Depending on your telephone style, you can have up to 48 Programmable Function keys.
Page 999 Do Not Disturb, the DSS/One-Touch key flashes. One-Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer. Pauses can be entered in the dial string of a DSS/One Touch button. The pause is entered as P in the dial string and causes the system to wait three seconds before sending the rest of the digits that follow the P (pause).
Page 1000 Dial 851 for 2-digit codes. Press the key you want to program. Enter the 2-digit key function, any additional information needed for the key and press Hold.  For available functions codes refer to Program 15-07 in the UNIVERGE SV9100 Programing Manual. 1000...
Page 1001 Press the key you want to program. Enter the 3-digit key function and any additional information needed for the key.  For available functions codes, refer to Program 15-07 in the UNIVERGE SV9100 Programing Manual.  To undefine a key, enter 000.
Page 1002: Programming From A Multiline Terminal
Programming from a Multiline Terminal Description System Programming can be performed from any display multiline terminal. Most programming changes become effective immediately. Other programming changes become effective after the data is backed up from temporary memory to permanent memory. Conditions Up to two telephones can be in programming mode anytime.

NEC UNIVERGE SV9100 Features And Specifications

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