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Flashing the BIOS
You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:
1
Turn on your computer.
2
Go to www.dell.com/support.
3
Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE:
If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4
Click Drivers & downloads > Find it myself.
5
Select the operating system installed on your computer.
6
Scroll down the page and expand BIOS.
7
Click Download to download the latest version of the BIOS for your computer.
8
After the download is complete, navigate to the folder where you saved the BIOS update file.
9
Double-click the BIOS update file icon and follow the instructions on the screen.
Reinstall Windows using a USB recovery drive
CAUTION:
This process formats the hard drive and removes all data on your computer. Ensure that you back up data on your
computer before beginning this task.
NOTE:
Before reinstalling Windows, ensure your computer has more than 2 GB of memory and more than 32 GB of storage
space.
NOTE:
This process may take up to an hour to complete and your computer will restart during the recovery process.
1
Connect the USB recovery drive to your computer.
2
Restart your computer.
3
Press F12 after the Dell logo is displayed on the screen to access the boot menu.
A Preparing one-time boot menu message appears.
4
After the boot menu loads, select the USB recovery device under UEFI BOOT.
The system reboots and a screen to Choose the keyboard layout is displayed.
5
Choose your keyboard layout.
6
In the Choose an option screen, click Troubleshoot.
7
Click Recover from a drive.
8
Choose one of the following options:
•
Just remove my files to do a quick format.
•
Fully clean the drive to do a complete format.
9
Click Recover to start the recovery process.
Troubleshooting
Troubleshooting
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