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Cisco D9865 Installation And Operation Manual
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Cisco D9865 Installation And Operation Manual

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Cisco D9865

Satellite Receiver

Installation and Operation Guide
The PURE HD LEADERS

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Summary of Contents for Cisco D9865

  • Page 1: Satellite Receiver

    Cisco D9865 Satellite Receiver Installation and Operation Guide The PURE HD LEADERS...
  • Page 2 Please Read This Entire Guide Veuillez lire entièrement ce guide Bitte das gesamte Handbuch durchlesen Sírvase leer completamente la presente guía Please read this entire guide before you install or operate this product. Give particular attention to all safety statements. Important: Veuillez lire entièrement ce guide avant d'installer ou d'utiliser ce produit.
  • Page 3 Trademark Acknowledgements Cisco and the Cisco logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

  • Page 5: Safety Precautions

    10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11. Only use attachments/accessories specified by the manufacturer. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 6 (e) If the product has been dropped or damaged in any way. (f) The product exhibits a distinct change in performance. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 7 Continued 19. Replacement Parts: When replacement parts are required, be sure the service technician uses replacement parts specified by Cisco, or parts having the same operating characteristics as the original parts. Unauthorized part substitutions made may result in fire, electric shock or other hazards.
  • Page 8 Subjecting this product to abnormal impact may result in momentary interruption of video service. viii D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 9: Safety Precautions (Eu Market)

    • No abra la cubierta superior de este aparato. • No introduzca objetos a traves de las aberturas de este aparato. • Mandelo a servicio unicamente donde existe personal calificado. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 10 étagére, à moins que l'installation offre une ventilation appropriée. • Installez cet appareil sur une surface dégagée, stable et sans vibration capable de supporter son poids et sa taille. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 11 • Coloque este aparato sobre una superficle estable, sin vibraciones y que tenga la capacidad de aguantar su peso y tamaño. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 12 Do not connect the blue or brown wires to the earth terminal of a three-pin plug. Note: The earth terminal is distinguished by its color (green, or green-yellow), or by being marked with the letter E, or marked with the safety earth symbol ( D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 13: Table Of Contents

    Setting up Advanced User Settings................4-45 Changing the Lock Level Password................4-48 Setting up POV Mode.....................4-50 Network Setup.........................4-52 Configuring Noise Cutoffs ....................4-63 Setting up Alarms and Warnings .................4-67 Viewing Downloads .......................4-69 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide xiii...
  • Page 14 Setting up the Video .......................5-35 Configuring Captions.....................5-37 Setting up Subtitles ......................5-38 Setting up Audio ......................5-41 Viewing System Information ..................5-43 Viewing Features/Licenses ...................5-44 Setting Up IP Information....................5-45 Setting Up IP Routing.....................5-46 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 15 DVB-S2 Error Rate Performance ES/No (C/N) Ratio..........A-5 Video Output ........................A-6 Audio Outputs........................A-7 Power ..........................A-8 General..........................A-8 Appendix B Default Settings Factory Default Settings ....................B-2 Appendix C Lock Levels D9865 Satellite Receiver Lock Levels ................C-2 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 16 Contents, Continued Appendix D Compliance Applicable Notices and Disclaimer ................D-1 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 17: Chapter 1 Quick Setup - Read Me First

    4. A “No signal” message is displayed on the TV monitor. To set up your receiver for your network to receive your authorized programs, refer to Quick Setup Instructions, on page 1-2. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 18: Quick Setup Instructions

    Once you have selected your network preset by scrolling through the presets in the Preset field, press the blue button to Activate the displayed preset as the current preset. Go to Step 5. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 19 Press EXIT to go to video. If the dish is not aligned, the “Acquisition Failed” message is displayed. Select OK to save the settings. Go to the Dish Setup menu to align the dish. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 20: Rear Panels Connections

    Rear Panels Connections D9865B Satellite Receiver D9865H Satellite Receiver D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 21 Rear Panels Connections, Continued D9865D Satellite Receiver Note: Only ETH1 Ethernet port is currently available. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 22 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 23: Chapter 2 Introduction

    Chapter 2 Introduction Overview Introduction ® This chapter is a general introduction to the Cisco D9865 Satellite Receiver. It describes the most common applications and interfaces of the receiver. In This Chapter This chapter contains the following topics. Topic See Page...

  • Page 24: D9865 Satellite Receiver

    SNMP agents. It is a tool for reading and writing to controls and status objects defined by the MIB. Note: A MIB file is included in the delivery from Cisco for the D9865 Satellite Receiver to support 3rd party SNMP managers.
  • Page 25 D9865 Satellite Receiver , Continued Key Features The D9865 receiver provides the following key features: • DVB-S QPSK, DVB-S2 QPSK/8PSK demodulation • Variable QPSK symbol rates from 1 to 45 MS/s for DVB-S and 1 to 31 MS/s for DVB-S2 ®...
  • Page 26 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 27: Chapter 3 Front Panel Operation

    Chapter 3 Front Panel Operation Overview Introduction This chapter describes how to set up the D9865 Satellite Receiver using the front panel keys and display. This information is primarily applicable for standalone operation. In This Chapter This chapter contains the following topics.

  • Page 28: About The Front Panel

    • Enters or exits edit mode.  • In Menu mode, used to navigate menus.  • In Video mode, used for volume up/down.  • In Video mode, used for channel up/down. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 29 For setup information, see Viewing DVB-CI Information, on page 4-77 and Configuring the Common Interface (CI) Information, on page 5-28. For a list of supported CAMs, refer to Common Interface Modules, on page 3-5. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 30 Note: You must be in video mode (i.e., on-screen menus not displayed) to perform this function on the receiver front panel. Note: This function is not available through the remote control. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 31: Common Interface Modules

    Common Interface Modules Only CAMs purchased from Cisco are currently supported. The following lists the supported CAMs: Common Interface Modules Part Number Aston Professional CAM, for descrambling CONAX 4016669 Aston Consumer CAM for descrambling CONAX 4016670 CAM for descrambling CryptoWorks...

  • Page 32: Remote Control Functions

    Remote Control Functions The remote control is provided as a standard feature with the D9865 Satellite Receiver. After unpacking your satellite receiver, check that you have the following accessories (if ordered): • One IR (Infra-Red) Remote Control transmitter (RCU) • Two AAA size batteries for Remote control (not included for Argentina) The Remote Control is used to control receiver functions.
  • Page 33 • Green – different on each menu • Yellow – different on each menu • Blue – different on each menu Setup • Displays the Setup Menu. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 34 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 35: Main Menu

    Changing the Lock Level Password 4-48 Setting up POV Mode 4-50 Network Setup 4-52 Configuring Noise Cutoffs 4-63 Setting up Alarms and Warnings 4-67 Viewing Downloads 4-69 Setting Bootable Application Selection 4-70 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 36: Topic See Page

    Viewing Service Information 4-75 Viewing Channel Information 4-76 Viewing DVB-CI Information 4-77 Viewing Device Status Information 4-79 Viewing the RF Status 4-82 Viewing Advanced RF Diagnostics 4-84 Viewing ADP Status 4-85 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 37 To display the Main Menu, press the MENU button on the remote control or receiver front panel. If the D9865 Satellite Receiver is enabled to receive Electronic Program Guide (EPG) data, the following Main Menu screen appears. As shown above, you can select the EPG, Timer, Favorite, One Button Channel Change, or the Setup Menu.
  • Page 38 • Setup Menu - provides access to menus to set up tuning, select and set up presets, set up video, audio, and other advanced parameters, in addition to viewing the receiver operating status. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 39 (video) channel. If no changes have been made to the current setup, you are automatically returned to the same video channel when you exit to video. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 40: Channel List Without Epg

    Last Act Preset Indicates the number of the last activated preset. CA Authorized Indicates whether the receiver is authorized to receive the signal. The channel lost screen will close when pressing OK. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 41: Introduction To The Epg

    Current Favorite profile Date and Time of the program Main Program listing Channels Program extends Time beyond the grid end time 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 42 Press the red button (Favorite) to view a list of all the configured Favorite profiles. For more information on setting up the favorite profiles, see Setting Up Your Favorite Channels, on page 4-13. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 43 Program being watched Current Channel Name Current time Current Favorite Profile Start/End time of program Press for more information on Upcoming program Current program the current program name name 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 44: Setting Timers

    4. Press the green button (Set Timer). The Set Timer screen is displayed. 5. The following table describes the channel information and the timer options: Channel/Timer Description Information Channel Number Number of the selected channel. 4-10 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 45 Otherwise, press Exit to close the reminder window. The clock symbol on the left hand side displays a countdown of seconds left before the program starts and the reminder window closes. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-11...
  • Page 46 2. From the Timers screen, scroll to the Timer profile you want to delete using the  buttons. 3. Select Delete or press the red button (Delete). A warning message appears confirming your deletion. 4. Press OK to confirm. 4-12 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 47: Setting Up Your Favorite Channels

    Setting Up Your Favorite Channels The Favorite screen displays a list of all the favorites configured in the D9865. Favorites allow you to surf through the channels you have set up as your favorite channels, skipping over other channels. By default, All Channels (authorized and unauthorized channels) are displayed.
  • Page 48 2. Press the yellow button (Edit). The Edit/Delete Custom Favorite screen is displayed. 3. Select Delete or press the red button (Delete). A warning message appears confirming your deletion. 4-14 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 49 1. From the Favorite screen, press the red button (Chnl Scan). A warning message appears confirming the channel scan. It can take several minutes, depending on the size of the network. 2. Press OK. The Authorized Channels Only list is updated. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-15...

  • Page 50: Setting Up One Button Channel Change

    Note: You can only use the one button channel change if the screen is displaying video only. The one button channel change does not work if EPG, Channel Banner or on-screen menus are displayed. 4-16 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 51: Setup Menu

    Diagnostics, and available services to control code downloads. • Info From this menu, you can access other sub-menus to display information about the receiver software, and hardware versions, view device status and other signal-related parameters. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-17...

  • Page 52: Setting Up Tuning / Preset

    Symbol Rate 1.0 to 45.0 Range for DVB-S in MS/s. 30.0 1.0 to 31.0 Range for DVB-S2 in MS/s. NetId Enter Obtain the number from your service number provider. 4-18 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 53 Refer to http://www.eutelsat.com/satellites/ 4_5_5.html for more information. DiSEqC Switch Selects a port on the LNB switch (if used). Off A to P 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-19...
  • Page 54 “Input value out of range" is displayed. 3. Press the green button (Save) to save and apply the settings to the receiver. 4-20 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 55: Setting Up The Preset / Lnb

    Downlink Freq = LO Freq - L-band Freq. For Ku-Band, Downlink Freq = LO Freq + L-band Freq. Symbol Rate 1.0 to 45.0 Range for DVB-S in MS/s. 1.0 to 31.0 Range for DVB-S2 in MS/s. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-21...
  • Page 56 2. Enter the appropriate settings as described in the preceding table. Ensure that the LNB selection corresponds to the correct downlink frequency. 3. Press OK to save the preset. 4-22 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 57: Setting Up Lnb

    Initially applies the horizontal polarization voltage, and then follows the polarization based on the NIT. V-NIT Initially applies the vertical polarization voltage, and then follows the polarization based on the NIT. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-23...
  • Page 58 Note: If you enter an invalid frequency setting or a setting that does not correspond to the selection, a pop-up message such as “Input value out of range" is displayed. 3. Press the green button (Save) to save your settings. 4-24 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 59 18 volts 13-V Not received 13 volts 13 volts 13 volts H-NIT Not received 18 volts 18 volts 13 volts V-NIT Not received 13 volts 18 volts 13 volts 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-25...

  • Page 60: Setting Up The Satellite Dish

    No action is performed. Goto Satellite Moves the dish to the selected pre-stored satellite position. Satellite positions are stored in the dish motor, if supported, not in the receiver. 4-26 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 61 Satellite Number 1 to 255 Number identifying the saved satellite location as defined by the dish motor manufacturer. Absolute Position 0.0 to 75.0 Position of the satellite in degrees. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-27...
  • Page 62 Updates the position of the dish according to Position the current position. For more information, refer to the dish manual provided by the dish manufacturer. None No action is performed. 4-28 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 63 Bit Error Rate, in the range from 0 to 100. Signal Level Displays the relative strength of the received RF input signal. It is displayed in the range from 0 to 100. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-29...
  • Page 64 Goto Satellite and press OK. The receiver is now tuned to the selected satellite position. 5. Press MENU to move to the previous menu, or EXIT to go to video. 4-30 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 65 To verify your satellite LNB antenna installation or improve signal reception, refer to your antenna equipment installation manual, or contact your local service provider. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-31...
  • Page 66 Signal Lock displays Lock and the Signal LED on the receiver front panel is on. If no carrier is detected, Signal Lock displays No Lock and the Signal LED is off. 4-32 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 67: Setting Up The Video

    2. The following table describes each of the options in the Video Setup screen. Selection Options Description Default HD Video Output Auto Receiver automatically detects correct HD Auto video format. HD 1080i Sets the HD output video format. HD 720p 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-33...
  • Page 68 Type 3 Type 4 SA Type 4 ATSC Reserved DVB 157 Stream Aspect 4:3, 16:9 This indicates the aspect ratio of the Ratio incoming signal. This is read-only. 4-34 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 69 Conversion is not possible. Normal picture. 16:9 SCALE None Conversion is not possible. Normal picture. 16:9 None None Picture is short & fat. 16:9 Auto 4:3 P/B Uses 4:3 P/B. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-35...
  • Page 70 16:9 16:9 14:9 None Conversion is not possible. Normal picture. 16:9 16:9 16:9 SCALE None Conversion is not possible. Normal picture. 16:9 None None Picture appears tall and thin. 4-36 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 71 Picture appears tall and thin. 16:9 14:9 14:9 Compromises some up- sampling. Some black bars and some cropping are visible. 16:9 16:9 SCALE None Conversion is not possible. Picture appears tall and thin. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-37...
  • Page 72 Setting up the Video, Continued Video Output Restrictions The following table describes the nature of the Video Outputs given the source video stream and selections that can be made by the user. The D9865 does not provide video format conversion. Source User User Component &...
  • Page 73 Mismatch Mismatch Video formats that require a frame rate change from the original source stream are blocked by a “Video Format Mismatch” banner and the video output is muted. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-39...

  • Page 74: Setting Up Subtitles

    Displays only DVB subtitles. For example, if DVB is selected, but both DVB and Imitext subtitles are being transmitted on the same channel, only DVB subtitles will be displayed. 4-40 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 75 PowerVu receivers. Extended Subtitles are positioned on screen according to the Imitext (extended) specification. Subtitle Language Available Select from any one of the available languages languages. (English) 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-41...

  • Page 76: Setting Up Audio

    Digital Audio Preference Compressed Settings, on page 4-43. (Dolby Digital Plus) PMT Audio Source None Select the PMT Audio Source for the audio AUD1 channel. AUD1 to AUD64 4-42 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 77 MPEG2 AAC, MPEG4 (AAC and MPEG4 (AAC and MPEG4 (AAC MPEG4 (AAC HEAAC v1 and HEAAC) and HEAAC) and HEAAC) (follows IEC 61937) (follows IEC (follows IEC 61937) 61937) 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-43...

  • Page 78: Advanced Setup

    • Alarms & Warnings From this menu, you can configure alarm and warning settings. • Download From this menu, you can control and view the status of a code download. 4-44 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 79: Setting Up Advanced User Settings

    Lock level 0 to 3 Restricts access and prevents unauthorized changes to receiver settings. For details on changing the lock level, see Changing the Lock Level, on page 4-47. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-45...
  • Page 80 Actual Lock Level Displays the current lock level. Adv Admin Displays the Advanced Administration screen. For more information, see Changing the Lock Level Password, on page 4-48. 4-46 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 81 Note: The default password is 1234. For details on the four lock levels, see D9865 Satellite Receiver Lock Levels, on page C-2. Proceed as follows to change the lock level: 1.

  • Page 82: Changing The Lock Level Password

    The default password is 1234. Important: Proceed with caution when changing the password as this operation cannot be undone. If the password is lost or is unavailable, contact Cisco customer support. To change the lock level password: 1.
  • Page 83 1. From the Advanced Administration screen, press the blue button (RstLogin). A message appears confirming that you want to reset the password to its default values. 2. Select Yes. Otherwise, select No. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-49...

  • Page 84: Setting Up Pov Mode

    4. If the Acquisition Mode was set to Custom, you can set the Tuning Source to indicate whether the receiver is tuned to the received signal using the NIT or a Preset. The default is NIT. 4-50 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 85 The following table displays the default settings for the allowed service lists and frequency tuning settings. Allowed Service Lists Auto Basic Custom Tuning Source Preset 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-51...

  • Page 86: Network Setup

    From this menu, you can configure network destinations for multicast transmission. • SNMP Setup From this menu, you can configure the password to read and write data to a device. You can also configure trap destinations. 4-52 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 87 IP data can be sent through an Ethernet switch to an IP router or directly to a receiving device. The diagram below shows an example of the D9865 receiver used in an MPE application.
  • Page 88 IP packets before they are processed in short bursts, increasing the allowable bit rate of MPE data. Select Low Jitter to emit the IP packets in a constant stream, resulting in low latency. 4-54 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 89 Subnet mask values to enter for a chosen IP address mask, which will depend on the size of your network. Mask Subnet Mask 255.0.0.0 255.255.0.0 255.255.255.0 Note: Only Port 1 is available for this release. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-55...
  • Page 90 Adding a Unicast IP Address Proceed as follows to add a Unicast IP Address: 1. From the Unicast IP Setup screen, press the green button (Add) to add a new address. 4-56 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 91 2. Press OK. The Edit/Delete Unicast IP screen is displayed. 3. Select Delete or press the red button (Delete). A message appears to confirm the deletion. 4. Press OK. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-57...
  • Page 92 2. Set the multicast destination IP address, in the range from 0 to 255 for each of the four fields in the following format: ###.###.###.###. For example, 225.1.1.1. 3. Press the green button (Save) to save your changes. 4-58 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 93 2. Press OK. The Edit/Delete Multicast IP screen is displayed. 3. Select Delete or press the red button (Delete). A message appears to confirm the deletion. 4. Press OK. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-59...
  • Page 94 To set a custom community string, enter an alphanumeric character string up to 31-characters in length identifying the password for the device. Note: The community string is case-sensitive. 4-60 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 95 From the SNMP Setup screen, press the yellow button (Trap Dest) to view trap destinations. The Trap Destination Setup screen displays a list of trap destination addresses and the associated community string. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-61...
  • Page 96 Community String and press the green button (Save) to save your changes. 4. If you pressed the red button (Delete), a warning message appears. Press OK to delete the selected trap destination entry. Otherwise, press Exit. 4-62 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 97: Configuring Noise Cutoffs

    3. The following table describes each of the options: Selection Options Description Default Noise Cutoffs Enable or Sets whether to enable or disable the noise Enable Disable cutoffs functionality. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-63...
  • Page 98 Restore setting for a nominal delay of 8 seconds. The delay is between the time the condition is first detected and the time the transport is restored. 4-64 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 99 The following displays the transport and audio default C/N Margin relationships: Transport Default C/N Margin Relationship Transport Muted Transport Mute Transport C/N Margin Transport Restore Transport Restored 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-65...
  • Page 100 (default) values, press the blue button (Default). A message appears confirming to restore to default values. Press OK to confirm. 5. Press the green button (Save) to save and apply the settings to the receiver. 4-66 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 101: Setting Up Alarms And Warnings

    Alarm Enable When set to Yes, the alarm message will be reported. When set to No, the fault will not be reported. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-67...
  • Page 102 When set to No, the fault won’t be reported. Send Trap When set to Yes, the SNMP trap message will be (D9865D only) sent to the trap destination; otherwise the warning message will be ignored. 4-68 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 103: Viewing Downloads

    (Abort DL) at any time to abort the download operation. 4. Once the download is complete, the receiver reboots. Following reboot, the receiver returns to the last viewed channels. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-69...

  • Page 104: Setting Bootable Application Selection

    Press the blue button (Safe App) to reboot the receiver and load the factory installed application version. Press the red button (Delete) to remove the selected application version. You will be prompted to continue or not. Press OK to continue the deletion. 4-70 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 105: System Information

    The function for the available sub-menus is as follows: • Version This menu displays the current and factory loaded application version numbers. • Hardware From this menu, it provides the D9865 receiver’s hardware information. • Service This menu displays the channel service information. • Channel This menu displays the current channel information.

  • Page 106: Viewing The Version Information

    Indicates the Programmable Interrupt Controller (PIC) version number. Tuner Ver Indicates the version number of the tuner. ISE Ver, ISE UA Displays the ISE Version Number and ISE User Address. 4-72 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 107: Viewing Hardware Information

    Indicates the IP address assigned to the receiver in Address 2 (D9865D a network for Port 1 and Port 2. only) Note: Only Port 1 is available for this release. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-73...

  • Page 108: Viewing Installed Options

    Proceed as follows to view the installed hardware options: From the Hardware Information screen, press the yellow button (Inst Opt). The Installed Options screen displays the hardware options installed in the current D9865 satellite receiver. 4-74 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 109: Viewing Service Information

    When you navigate to menus from video, the information displayed is associated with the current (video) channel. If no changes have been made to the current setup, you can automatically return to the same channel when you exit to video. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-75...

  • Page 110: Viewing Channel Information

    CA Type Indicates the type of CA used for the received signal. CA Scrambled Indicates whether the received signal is scrambled. CA Encrypted Indicates whether the received signal is encrypted. 4-76 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 111: Viewing Dvb-Ci Information

    Note: You must be authorized to view the programming available via the Smart Card from your service provider. Note: CAMs must be purchased from Cisco. For a list of the supported CAMs, see Common Interface Modules, on page 3-5. For more information on configuring the CI information, see Configuring the Common Interface (CI) Information, on page 5-28.
  • Page 112 DVB-CI Information Description S.No/System Name/ Displays the CA system identification number and System ID name of the CAM. Some CAMs may support multiple CA system IDs. 4-78 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 113: Viewing Device Status Information

    To clear or reset the Clearable Reset Count, press the blue button (ClrRstCnt). Reset Reason Displays the reason for the last restart, i.e., power cycle or manual reset. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-79...

  • Page 114: Viewing The Active Alarm And Warning Messages

    Proceed as follows to view the active alarms: From the Info screen, select Active Alarm and press OK. The Active Alarm screen displays all the active alarm messages for the D9865 system. The following table shows the alarm status table information:...
  • Page 115 Proceed as follows to view the active warnings: From the Info screen, select Active Warning and press OK. The Active Warning screen displays all the active warning messages for the D9865 system. The following table shows the warning status table information:...

  • Page 116: Viewing The Rf Status

    Downlink frequency setting. This is only used in Ku-Band dual LNB application. Indicates the current Automatic Frequency Control adjustment, in MHz. Modulation System Indicates the modulation type of the received signal. 4-82 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 117 The Signal Quality is associated with the Bit Error Rate (displayed in the range from 0 to 100). The Signal Quality is continuously updated to indicate the relative quality of the received RF input signal. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-83...

  • Page 118: Viewing Advanced Rf Diagnostics

    Viewing Advanced RF Diagnostics The Advanced RF diagnostics screen is primarily used by Cisco customer support for information purposes only, if needed. Proceed as follows to view the Advanced RF Diagnostics screen: From the RF Status screen, press the blue button (Adv RF).

  • Page 119: Viewing Adp Status

    Data Packet count. This count indicates the amount of transmitted ADP information being accurately received and processed. Ideally, the ADP(NON) Passed and ADP(NON) Total Received numbers should be identical. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 4-85...
  • Page 120 ADP(ENC) and ADP(NON) numbers should be cleared. These same values are also reset whenever the receiver is turned on, reset, or power-cycled. 4-86 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 121 Viewing the PSI Channels 5-34 Setting up the Video 5-35 Configuring Captions 5-37 Setting up Subtitles 5-38 Setting up Audio 5-41 Viewing System Information 5-43 Viewing Features/Licenses 5-44 Setting Up IP Information 5-45 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 122 Viewing the Backup/Restore History 5-61 Managing D9865 Web GUI Accounts 5-62 Configuring Lock Level Settings 5-65 Viewing Contact Information 5-67 Viewing Diagnostic Logs 5-68 Viewing the Usage Counters 5-69 Performing Service Actions 5-71 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 123: Logging On To The Web Gui

    To Log on to the Web GUI Proceed as follows to log on to the Web GUI: 1. Open MS Internet Explorer. 2. Type the IP address of the D9865 Satellite Receiver in the address bar and press Enter. 3. Type the Username and Password.

  • Page 124: Web Gui - Summary Screen

    Web GUI - Summary Screen To get an Overview of the Main D9865 Settings Proceed as follows to get an overview of the main D9865 Satellite Receiver settings: 1. Log on to the Web GUI. 2. Click Summary > Summary Dashboard. The Summary Dashboard page is displayed.
  • Page 125 CA used and whether the receiver is authorized to receive the signal. PID Information Displays the PIDs associated with the channels. CI Status Displays the CAM card information. Fault Active List Displays the currently active alarms and warnings. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 126: Links

    The GUI of the D9865 has a number of linked pages. The function for the linked pages is as follows: • Summary From this page you can obtain an overview of the D9865 operation. • Input From this page you can:...

  • Page 127: D9865 Web Gui Environment

    D9865 Web GUI Environment Web GUI Environment The following is an example of a D9865 Web GUI page. Links Displays as you edit the page. Chang- es are applied on the receiver only Icons (not on the uplink). Click Apply to save the changes.
  • Page 128 D9865 Web GUI Environment, Continued The About Window The top right hand corner of the D9865 web GUI has an About link. Click to open the About window. The About window displays the current D9865 system version information and the copyright information.

  • Page 129: Tuning Setup

    To Set up Tuning Information Proceed as follows to configure the Tuning Setup page: 1. From the user interface of the D9865, click Input > Satellite > Tuning Setup. The Tuning Setup page is displayed. 2. Set the Downlink Frequency used by the receiver for tuning the received digital signal.
  • Page 130 11. Enter the Crossover Frequency. This is an internal threshold frequency used for selecting the LO1 or LO2 frequency, depending on the current downlink frequency settings. This option is only used in dual-band LNB applications. The default is 0.0 GHz. 5-10 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 131 Displays Full if the ASI and PSI tables have all been found. Otherwise, it will display Degraded if there are missing tables or None if no ASI or PSI tables have been found. 13. Click Apply. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-11...

  • Page 132: Setting Up Dish Pointing

    Proceed as follows to set up the dish in User Action mode: 1. From the user interface of the D9865 Satellite Receiver, click Input > Satellite, expand Tuning Setup and then click Dish Pointing. The Dish Pointing page is displayed.
  • Page 133 RF1 Input to an external LNB connection. LNB Status Indicates the current LNB connection status (No Load, Overloaded, OverTemp, Short Circuit, Disabled, Normal, or N/A). 5. Click Apply. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-13...
  • Page 134 Goto Absolute Moves the dish to the Absolute east position Position East set above. Goto Reference Moves the dish to a reference defined by the dish motor manufacturer. 5-14 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 135 0.0 to 75.0 degrees. 6. The Tuner Performance section is the same as the Tuner Performance section in the User Action mode. For more information, see above. 7. Click Apply. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-15...

  • Page 136: Setting Up Si Receive Parameters

    To Set up the SI Receive Parameters Proceed as follows to setup the SI Receive parameters: 1. From the user interface of the D9865, click Input > Satellite, expand Tuning Setup and then click SI Receive Setup. The SI Receive Setup page is displayed.
  • Page 137 9. The SI Receive Status section displays all the current SI Receive settings. It also displays the source of last tuning, the last Preset Number activated, and the current settings of the allowed services (BAT, NIT, SDT, PAT). 10. Click Apply. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-17...

  • Page 138: Setting Up Muting Threshold Controls

    To Set Up the Muting Threshold Controls Proceed as follows to set up the muting threshold controls: 1. From the user interface of the D9865, click Input > Satellite, expand Tuning Setup and then click Muting Thresholds. The Muting Thresholds page is displayed.
  • Page 139 The adjustable operating range is from -5.0 to 20.0 dB. The default setting for Audio Restore is 0.1. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-19...
  • Page 140 Audio Restore Audio Restored 5. Click Apply. If you want to restore the transport stream and audio C/N margin options to their factory set (default) values, click Reset Defaults. 5-20 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 141: Setting Up The Tuning Presets/Lnb

    You can configure the network preset to use one of 10 LNB configurations. Proceed as follows to set up the Tuning Preset/LNB: 1. From the user interface of the D9865, click Input > Satellite > Tuning Presets. The Tuning Presets page is displayed.
  • Page 142 Click Activate to choose the preset. This will activate the currently displayed preset as the active preset. You will be prompted to accept the new preset and warned that service interruption will occur. 5-22 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 143: Setting Up Lnb Presets

    To Set Up the LNB Presets Proceed as follows to set up the Dish Presets: 1. From the user interface of the D9865, click Input > Satellite, expand Tuning Presets and then click LNB Presets. The LNB Presets page is displayed.
  • Page 144 9. In the DiSEqC Switch drop-down list, select a port on the LNB switch, if used (Off, A to P). 10. Click Apply to Preset. 5-24 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 145: Viewing Input Status

    To View the Input Status Proceed as follows to view the Input Status page: From the user interface of the D9865, click Input > Satellite > Input Status. The Input Status page is displayed. The Input Status page displays the active input port receiving the signal.

  • Page 146: Setting The Channel Information

    To set the Channel Selection Proceed as follows to select a channel and view the channel information: 1. From the user interface of the D9865, click Input > Channel. The Channel Selection page is displayed. 2. Select the Channel number from the list of available channels.
  • Page 147 Scrambled Indicates whether the received signal is scrambled. Encrypted Indicates whether the received signal is encrypted. 5. The PID Information section displays the PIDs associated with a selected channel. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-27...

  • Page 148: Configuring The Common Interface (Ci) Information

    Common Interface Modules, on page 3-5. Proceed as follows to configure the CI settings: 1. From the user interface of the D9865, click Input > Conditional Access. The CI Setup page is displayed. 2. The Decryption Mode determines whether to decrypt the program on the selected CAM (Yes, No, Comp).
  • Page 149 There are various configurations when creating a new record. The following table summarizes the various methods: If you set by Parameter Settings Set Mode to PID and enter PID number. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-29...
  • Page 150 The company name of the CAM. Manufacture Code The manufacturer’s code. Manufacture ID The factory loaded application number of the CAM. Serial Number The unique serial number of the CAM. 5-30 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 151 32 records for each CAM). Name System name of the CAM. Displays the CA system identification ID of the CAM. Some CAMs may support multiple CA system IDs. 15. Click Apply. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-31...

  • Page 152: Viewing The Psi Tables

    To View the PSI Tables Proceed as follows to view the PSI tables: From the user interface of the D9865, click Input > Stream Details > PSI Tables. The PSI Tables page is displayed. The PSI Table is read-only. The following is a list of the various columns:...

  • Page 153: Viewing Psi Frequency Information

    To View the PSI Frequency Information Proceed as follows to view the PSI Frequency table: From the user interface of the D9865, click Input > Stream Details > PSI Frequency. The PSI Frequency page is displayed. The PSI Frequency table is read-only. The following is a list of the various columns:...

  • Page 154: Viewing The Psi Channels

    To View the PSI Channels Proceed as follows to view the PSI Channels table: From the user interface of the D9865, click Input > Stream Details > PSI Channel. The PSI Channel page is displayed. The PSI Channel table is read-only. The following is a list of the various columns:...

  • Page 155: Setting Up The Video

    To Set Up the Video Proceed as follows to set up the video information: 1. From the user interface of the D9865, click Audio & Video > Video Setup. The Video Setup page is displayed. 2. Select HD output video format from the HDMI/Component Format drop-down list (HD 1080i or HD720p).
  • Page 156 The default is Auto. WSS Mode Description Passthrough Passes WSS (unmodified, as received by the D9865 receiver) on VBI LIne 23 when present Auto:Create Creates WSS to output the correct aspect ratio, when performing aspect ratio conversion, otherwise it is passed through.

  • Page 157: Configuring Captions

    To Set Up the Caption Parameters Proceed as follows to set up the caption parameters: 1. From the user interface of the D9865, click Audio & Video, expand Video Setup and then click Captions. The Captions page is displayed. 2. Select the Preferred Closed Caption Mode. There are multiple in the stream.

  • Page 158: Setting Up Subtitles

    To Set Up Subtitles Proceed as follows to set up the subtitles: 1. From the user interface of the D9865, click Audio & Video, expand Video Setup and then click Subtitles. The Subtitles page is displayed. 2. Select the Subtitle Control to use to display the program subtitles. The following table describes each of the available options.
  • Page 159 Use this setting to select the language from the Language List by scrolling through the available selections. If Language List is selected, PMT Order and Entry fields are not used. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-39...
  • Page 160 Scroll through the PMT Order to select the correct language within the order (i.e., First to Eighth), available from your uplink service provider. 7. Click Apply. 5-40 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 161: Setting Up Audio

    To Set Up the Audio Proceed as follows to set up the audio: 1. From the user interface of the D9865, click Audio & Video > Audio Setup/ Status. The Audio Setup/Status page is displayed. Set the compressed audio type from the Digital Audio Setting drop-down list (PCM, Dolby Digital, Compressed).
  • Page 162 Audio bit rate of the received audio channel, in Mbps. Sampling Frequency The audio sampling frequency (32, 44.1, or 48 Hz). (Hz) Buffer Level (Bytes) The audio input buffer level, in bytes. 7. Click Apply. 5-42 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 163: Viewing System Information

    To View the System Identification Information Proceed as follows to view the Identification page: 1. From the user interface of the D9865, click System Settings > System> Identification. The Identification page is displayed. 2. The Identification page displays the parameters associated with the D9865 system, such as model number, customer code, and user address.

  • Page 164: Viewing Features/Licenses

    To View the Features or License Information Proceed as follows to view the features or license information: From the user interface of the D9865, click System Settings > System, expand Identification and then click Features/Licenses. The Features/Licenses page is displayed.

  • Page 165: Setting Up Ip Information

    To Configure Management and Data Port Settings Proceed as follows to configure management and data port settings: 1. From the user interface of the D9865, click System Settings > System > IP Settings. The IP Settings page is displayed. 2. For the Management and Data Port Settings, set the following parameters:...

  • Page 166: Setting Up Ip Routing

    To Set Up IP Routing Proceed as follows to configure the IP Routing settings: 1. From the user interface of the D9865, click System Settings > System, expand IP Settings and then click IP Routing. The IP Routing page is displayed.
  • Page 167 To add a new address, click Add. The following is displayed: • Enter a Multicast Filter Address and click Add. • To remove an address entry, select the entry and click Delete. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-47...

  • Page 168: Setting Up Snmp And Trap Destinations

    To Set Up SNMP Proceed as follows to configure the SNMP settings: 1. From the user interface of the D9865, click System Settings > System, expand IP Settings and then click SNMP. The SNMP page is displayed. 2. Set the Read Community String and the Write Community String to public or a custom string.
  • Page 169 • To edit/delete an existing trap destination, select the trap destination entry by clicking on the radio button. Make the necessary changes, or click Delete to remove the address from the Trap Destination Configuration list. 5. Click Apply. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-49...

  • Page 170: Configuring Time/Clock Information

    Proceed as follows to configure the time/clock settings of the D9865 satellite receiver: 1. From the user interface of the D9865, click System Settings > System > Time/ Clock. The Time/Clock page is displayed. 2. Set the Date Format of the receiver. The following formats are supported: YYYY/MM/DD, DD/MM/YYYY, MM/DD/YYYY.

  • Page 171: Configuring Favorites And Reminders

    Proceed as follows to configure the favorites and reminder settings of the D9865 receiver: 1. From the user interface of the D9865, click System Settings > System > Favorites & Reminders. The Favorites & Reminders page is displayed. 2. The Favorites section lists all the favorite profiles configured in the D9865.
  • Page 172 3. Select the channels from the All Channels list and click right to include the channels in the Favorite profile. 4. Click OK. Note: To set a favorite profile as an active profile, select the favorite profile and click Apply. 5-52 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 173: Viewing The Alarm/Warning Status

    To View the Active Alarm/Warning Status Information Proceed as follows to view the active alarm and warning messages: 1. From the user interface of the D9865, click System Settings > Alarms > Status. The Status page is displayed. 2. The Fault Summary section displays the number of currently active Alarms and Warnings.

  • Page 174: Setting Up Alarms And Warnings

    To Set Up Alarms Proceed as follows to set up the alarms: 1. From the user interface of the D9865, click System Settings > Alarms > Setup. The Setup - Alarm Setup page is displayed. 2. The Alarm Setup section displays a list of alarm/fault messages. For more information on alarm messages, refer to Messages, on page 7-2.
  • Page 175 5. Click on the Trap Configuration link to view and/or modify trap destinations. The link will open the SNMP page. For more information, refer to Setting Up SNMP and Trap Destinations, on page 5-48. 6. Click Apply. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 5-55...

  • Page 176: Viewing The Alarm/Warning History

    To View the Alarm/Warning History Information Proceed as follows to view the Alarm/Warning History information: From the user interface of the D9865, click System Settings > Alarms > History. The History page is displayed. The alarm and warning History page displays all the past system event messages and their set and cleared dates and times.

  • Page 177: Viewing Version Information

    Viewing Version Information To View the Version Information Proceed as follows to view the Version information: From the user interface of the D9865, click System Settings > Versions. The Versions page is displayed. The Versions page displays the following information:...
  • Page 178 Press OK to continue the deletion. To Change the Download Application In the Download APP section, click Browse to select the new version of the D9865 Satellite Receiver’s software application. The Choose File dialog opens. Select the upgrade file and click Open.

  • Page 179: Setting Up Import/Export Information

    To Configure the Import/Export Information Proceed as follows to configure the import/export information: 1. From the user interface of the D9865, click System Settings > Settings File > Import/Export. The Import/Export page is displayed. In the Device Settings File Transfer section, you can export and/or import device settings and transport network information.
  • Page 180 10. Select Export Device Settings & Transport Network Information or Export User Device Settings Only. 11. Click Export to save the settings to a backup file. Click Import to retrieve the last backed up file. 5-60 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 181: Viewing The Backup/Restore History

    To View the backup and restore Status Information Proceed as follows to view the backup and restore Status page: From the user interface of the D9865, click System Settings > Settings File > Status. The Status page is displayed. The following table shows the Backup History, Restore History, and Operation...

  • Page 182: Managing D9865 Web Gui Accounts

    To Configure the User Login Passwords Proceed as follows to change the login password: 1. From the user interface of the D9865, click System Settings > Security/Accounts > Account Management. The Account Management page is displayed. 2. In the Enter Current Password, type the current login password.
  • Page 183 • It cannot contain any of the Username. • It cannot contain any of the following strings: Cisco, sciatl, ocsic, italics, or any string achieved by full or partial capitalization of letters.
  • Page 184 Continued 7. In the Administrator Password field, enter your Administrator password used to log on to the D9865 web GUI. 8. In the Account Type drop-down list, select User, Admin, or Guest. The following table illustrates the different login types:...

  • Page 185: Configuring Lock Level Settings

    To Configure the Lock Level settings Proceed as follows to configure the lock level settings: 1. From the user interface of the D9865, click System Settings > Security/Accounts > Lock Level Settings. The Lock Level Settings page is displayed. 2. Click Change Lock Level and the Change Lock Level window is displayed.
  • Page 186 The default password is 1234. Important: Proceed with caution when changing the password as this operation cannot be undone. If the password is lost or is unavailable, contact Cisco customer support. To change the lock level password: 1.

  • Page 187: Viewing Contact Information

    To View Cisco Contact Information Proceed as follows to view contact information: From the user interface of the D9865, click Support > Contact. The Contact Information page is displayed. The Contact Information page displays all the Cisco customer support information.

  • Page 188: Viewing Diagnostic Logs

    To View the Diagnostic Log Messages Proceed as follows to view the Diagnostic Log messages page: From the user interface of the D9865, click Support > Logs > Diagnostic Logs. The Diagnostic Logs page is displayed. Click to sort by date and time.

  • Page 189: Viewing The Usage Counters

    To View the Device Usage Counters Proceed as follows to view the usage counters: From the user interface of the D9865, click Support > Logs > Usage Counters. The Usage Counters page is displayed. The following table describes the Usage Counter Information:...
  • Page 190 Displays the reason for the last restart, i.e., power cycle or manual reset. Click Clear Reset Counter to clear the Clearable Reset Counter field and it resets the counter back to 0. 5-70 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 191: Performing Service Actions

    Click Yes to reboot the receiver or No to cancel the operation. To Change the Download Application In the Download APP section, click Browse to select the new version of the D9865 Satellite Receiver’s software application. The Choose File dialog opens. Select the upgrade file and click Open.
  • Page 192 5-72 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 193: Customer Information

    Chapter 6 Customer Information Overview In This Chapter This chapter contains the following topics. Topic See Page Product Support Returning Products 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 194: Product Support

    If you require technical telephone assistance or product training support, or if you have any questions concerning your Cisco product, you may contact the appropriate Customer Support Center from those listed below. Charges may apply for customers without a current and applicable product support agreement.
  • Page 195 When returning equipment, the customer is solely responsible for equipment packaging and transportation costs to the factory. At the customer's request, Cisco will make reasonable efforts to provide warranty service at the customer's premises, provided that the customer pays current field service rates plus direct travel and accommodation expenses.

  • Page 196: Returning Products

    You must have a return material authorization (RMA) number to return a product. Contact the nearest customer service center and follow their instructions. Returning a product to Cisco for repair includes the following steps: • Obtaining a RMA number • Obtaining a customer service center shipping address •...
  • Page 197 3. Ship the product to the address provided by the customer service representative. Note: Cisco does not accept freight collect. Be sure to prepay and insure all shipments. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 198 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 199: Chapter 7 Service And Maintenance

    Chapter 7 Service and Maintenance Overview Introduction This chapter provides additional information on the alarms and warnings of the D9865 Satellite Receiver. It also provides troubleshooting tips. In This Chapter This chapter contains the following topics. Topic See Page Messages...

  • Page 200: Messages

    Messages General The status of the D9865 receiver and its immediate surroundings is reported to the receiver in the form of messages and alarms. You can enable or disable messages in the Alarms & Warnings advanced settings. D9865 Receiver Message List The following table shows a list of the available messages and their default alarm status.
  • Page 201 In-board security PE to have an ISE issue. element is not present. Remedy: Clear alarms, reset unit, and notify customer service if problem persists. Clear Fault Reset Channel is authorized 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 202 User requested User reboot reboot request. PRODUCTION - Reboot after Protect Flash production tables removed. WDOG requesting User entered shutdown shell command command requesting shutdown WDOG shutdown shell command D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 203 DB Items DBT Init Failed: AAA Framework Registration Error 7109 exception! Code = X, Address = Y, Task = Z Memory Error: AAA, Phase X Product Control table creation failed 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 204 Product Version table creation failed Product User Address table creation failed Product Reference Number table creation failed Time Control object creation failed Wrong UIC Item detected: item = AAA, table BBB D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 205 WDOG task: watchdog MC OCM has expired WDOG task: watchdog MC SCRIPT has expired WDOG task: watchdog Secondary WD has expired 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 206 DB Factory Reset Non-volatile service if the problem failed storage system persists. failed during factory reset. Clear DB flushing Successful NVS completed update. DB Factory Reset Successful completed action. D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 207 Ensure LNB power is on (even if using external LNB power) and DiSEqC is enabled. Clear Automatically cleared after a few seconds. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 208 APP Flash Write Major Fault Failed application CRC Failed. check failed or failed to write application to flash. Remedy: Fault will reset in 30 seconds. Notify customer service if problem persists. 7-10 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 209 BOOT Invalid Boot SW cannot persists. be read from memory correctly. APP Invalid Application SW cannot be read from memory correctly. Clear BOOT passed 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-11...
  • Page 210 Cause: Bit rate Decoder capacity exceeded controller dropping exceeded safe data due to CPU load CPU load for limitations. MPE processing, MPE data is lost. Remedy: Reduce MPE rate. 7-12 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 211 LEC Table Missing/ Cause: LEC table LEC table Major timeout: channels missing in the signal. missing or not currently unavailable received Remedy: Verify uplink is sending Reset LEC received LEC tables. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-13...
  • Page 212 2nd VBI PID attempt Cause: Uplink Conflicting VBI data to write same line configuration issue. on second VBI PID. Remedy: Contact uplink to Clear Line Collision verify expected VBI Cleared settings. 7-14 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 213 No longer receiving the problem persists, Program Association determine if uplink is Table. sending the current SI Clear pat fault cleared information table. Disable the warning if not using the table. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-15...
  • Page 214 Approaching current Cause: Unit is busy Decoder approaching capacity processing or handling limit of safe CPU load other services. for MPE processing. Remedy: Reduce or stop MPE service content. 7-16 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 215 Bad Content Remedy: Check FTP FTP Failed FTP failed. configuration, reset unit, Clear Auto reset after and notify customer service Warning timeout if problem persists. automatically clears in 30 seconds. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-17...
  • Page 216 21 through 69 and SD Format PAL-x. For NTSC device, use channel 3 or 4 and SD Format NTSC or NTSC-J. Notify customer service if problem persists. 7-18 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 217: Troubleshooting

    • Press CH+ or CH- on Blank (black) screen is after exiting to video remote control to display displayed after exiting following changes made channels. to video from menus to the current receiver setup. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-19...
  • Page 218 The signal source for one cables. or more channels is • Check another channel to temporarily affected by compare signal transmission problems or reception. due to a temporary solar disturbance. 7-20 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 219 Dolby Digital, ensure that your system supports compressed audio. • Same as above. Poor picture • Check another channel to compare signal reception. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-21...
  • Page 220 7-22 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 221: Appendix A Technical Specifications

    Appendix A Technical Specifications Overview Introduction This appendix contains the technical specifications for the D9865 Satellite Receiver. Note: The technical specifications are subject to change without prior notice. In This Appendix This appendix contains the following topics. Topic See Page...

  • Page 222: Receiver Specifications

    950 MHz to 2150 MHz Symbol Rate Range DVB-S: 1.0 to 45 MS/s DVB-S2: 1.0 to 31 MS/s Satellites C-band and Ku-band Receiver Spectrum Sense Normal and Inverted 75 Ω Input Impedance D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 223: Lnb Requirements

    -53 dBc/Hz at δF = 1 kHz -76 dBc/Hz at δF = 10 kHz -93 dBc/Hz at δF = 100 kHz -106 dBc/Hz at δF = 1 MHz -117 dBc/Hz at δF = 10 MHz 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 224: Dvb-S Eb/No (C/N) Ratio

    C/N at DVB Threshold Linear Channel and IF (BW = Symbol Rate) Loop configuration Note: The D9865 receiver displays the C/N Ratio. C/N = Eb/No + 10 log (2 x FEC X 188/204). D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 225: Dvb-S2 Error Rate Performance Es/No (C/N) Ratio

    Note: “Typical performance” was measured with Pilots On. Pilots On is highly recommended as the performance values typically degrade up to 0.9 dB with Pilots Off. Pilots On must be used for 8PSK 3/5, 8PSK 2/3 and 8PSK 3/4. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 226: Video Output

    One HDMI digital audio/video output, supports SD-to-HD upconversion HD Analog Video Output (D9865H and D9865D only) Specification Parameter Number of Outputs One component (Y, Pb, Pr) HD analog video output D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 227: Audio Outputs

    75Ω +/-20%, from 0.1 MHz to 6.0 MHz Signal Amplitude 0.5V +/-20% at 75Ω Specification Parameter NTSC Lines 10 to 22 fields 1 and 2 Lines 7 to 22 fields 1 and 2 WST, WSS, VPS 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...

  • Page 228: Power

    11.69 in. (29.7 cm) Depth 7.68 in. (19.5 cm) Weight 5 lbs (2.3 kg) Environment Specification Parameter Operating Temperature 0°C to 50°C (32°F to 122°F) Storage -20°C to 70°C (-4°F to 158°F) D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 229: Appendix B Default Settings

    Appendix B Default Settings Overview Introduction The D9865 Satellite Receiver is factory configured with default settings unless you have requested a custom factory configuration. This appendix lists the factory default settings. Topic See Page Factory Default Settings 4035197 Rev C...

  • Page 230: Factory Default Settings

    LO Freq 1 10.75 GHz LO Freq 2 0.0 GHz Crossover 0.0 GHz LNB Power DiSEqC Disable DiSEqC Switch Roll Off Factor (Web GUI only) I/Q (Web GUI only) Auto D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 231 11.795 GHz Symbol Rate 20.0 MS/s NetId Preset - Number 2 Parameter Default Preset Number Preset Name Enterprise LNB Configuration Modulation Type DVB-S Downlink 11.851 GHz Symbol Rate 30.5 MS/s NetId 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 232 12.15 GHz Symbol Rate 28.3465 MS/s NetId Preset - Number 4 Parameter Default Preset Number Preset Name Spiderman LNB Configuration Modulation Type DVB-S Downlink 12.25 GHz Symbol Rate 30.8 MS/s NetId D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 233 12.31 GHz Symbol Rate 30.0 Ms/s NetId Preset - Number 6 Parameter Default Preset Number Preset Name Encounter LNB Configuration Modulation Type DVB-S Downlink 12.39 GHz Symbol Rate 45.00 Ms/s NetId 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 234 Symbol Rate 30.5 MS/s NetId Preset - Number 8 Parameter Default Preset Number Preset Name Big Originator LNB Configuration Modulation Type DVB-S Downlink 12.604 GHz Symbol Rate 28.3465 MS/s NetId D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 235 Symbol Rate 10.0 MS/s NetId Preset - Number 64 Parameter Default Preset Number Preset Name Network name LNB Configuration Modulation Type DVB-S2 Downlink 12.30 GHz Symbol Rate 30 MS/s NetId 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 236 DiSEqC Switch LNB Setup - Configuration 10 Parameter Default LNB Configuration LNB Power 18-H LO Freq1 10.75 LO Freq2 0.0 GHz Crossover 0.0 GHz LO Select DiSEqC Disable DiSEqC Switch D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 237 Enable Banner Display (Web GUI only) Enabled Subtitle Setup Parameter Default Subtitle Control Imitext Color Auto Imitext Shade Auto Imitext Position Standard Subtitle Language Language Entry (Web GUI only) PMT Order (Web GUI only) First 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 238 Digital Audio Preference Audio PMT Source AUD1 Administration Parameter Default POV mode Lock level Menu transparency None IR remote Enable Date format YYYY-MM-DD Time format 24 Hour Time offset +05:30 B-10 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 239 Filter Mode Forward All MPE Optimization High Bitrate Unicast IP Setup By default, the Unicast routes list is empty. Multicast IP Setup By default, the Unicast routes list is empty. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide B-11...
  • Page 240 Enable DVB-S/DVB-S2 TS Cut Off 0.0 dB DVB-S/DVB-S2 TS Restore 0.1 dB DVB-S/DVB-S2 Audio Cut Off 0.0 dB DVB-S/DVB-S2 Audio Restore 0.1 dB Download Parameter Default DL Mode Always B-12 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 241 Original Network ID Import/Export (Web GUI only) Parameter Default Settings Filename file name FTP User Name User FTP Password USER FTP Port Number Alarms and Warnings Parameter Default AW Banner Disable 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide B-13...
  • Page 242 B-14 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 243: Appendix C Lock Levels

    Appendix C Lock Levels Overview Introduction This appendix contains the lock levels for the D9865 Satellite Receiver. In This Appendix This appendix contains the following topics. Topic See Page D9865 Satellite Receiver Lock Levels 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 244 Channel Down Volume Up Volume Down Power On/Standby Channel Number via Remote Control IR Mute via Remote Control IR Volume Up IR Volume Down IR Channel Up IR Channel Down D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 245: D9865 Satellite Receiver Lock Levels

    IR Mute via Remote Control IR Volume Up IR Volume Down IR Channel Up IR Channel Down IR Last Channel Channel List Parameter Lock Level Scroll up and down OK to select channel 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 246 OK to view future Info EPG Info Parameter Lock Level Set Timer NAVigator Info Parameter Lock Level Set Timer Timers Parameter Lock Level Scroll up and down Delete Edit (to view) Edit (Save button) D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 247 Edit (to view) Edit (Save button) Move Select Edit Favorites Parameter Lock Level Delete Edit (to view) Edit (Save button) Move Timers Parameter Lock Level Delete Edit (to view) Edit (Save button) 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 248 Change preset number Edit preset tuning parameters Edit preset LNB configuration number Save preset Activate preset Tuning/Preset:Preset:LNB Parameter Lock Level Change LNB configuration number Edit LNB settings Save LNB settings D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 249 Change DiSEqC enable/ disable state Adjust dish position Enter user mode Video Setup Parameter Lock Level HD Video Output SD Video Output TV Channel TV Aspect Ratio Aspect Ratio Convert Closed Caption 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 250 Lock Level Stereo/Mono Dolby Digital Mode Digital Audio Preference Audio PMT Source Administration Parameter Lock Level POV Mode Lock Level Menu Transparency IR Remote Date Format Time Format Time Offset D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 251 Rst Login POV Mode Parameter Lock Level CA Mode Acquisition Mode Tuning Source Service List Mode IP Setup Parameter Lock Level Filter Mode MPE Optimization Next Port Set IP Address (button) 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 252 Add (button) Edit Delete Multicast IP Setup Parameter Lock Level Add (button) Edit Delete SNMP Setup Parameter Lock Level Read community string Write community string 0 Trap Dest (button) C-10 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 253 AW Banner Alarm (button) Warning (button) Alarm Setup Lock Level: 2 Warning Setup Lock Level: 2 Download Parameter Lock Level DL Mode Abort DL Restart DL Boot App (button) 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-11...
  • Page 254 Lock Level Delete Load App Safe App Info Parameter Lock Level Service Information (Channel Number) Channel Information (Channel Number) ADP Status (Clear ADP Count) Device Status Information (Clr Rst Count) C-12 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...

  • Page 255: Applicable Notices And Disclaimer

    Le present appareil numerique n’mete pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de Class B prescrites dans le reglement sur le brouillage radioelectrique edicte par Industrie Canada. 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 256 Applicable Notices and Disclaimer, Continued Disclaimer Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this guide. We reserve the right to change this guide at any time without notice. D9865 Satellite Receiver Installation and Operation Guide...
  • Page 257 Scientific-Atlanta Canada Company (Digital Media Networks Business Unit) (Company Name) 100 Middlefield Road, Scarborough, Ontario, Canada, M1S 4M6 (Company Address) For the manufacturer: Steven Lawrence, Product Regulatory Compliance (Signature, Name and Title) File:D9865_EU_DoC1 www.scientificatlanta.com 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide...
  • Page 258 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C...
  • Page 260 Lawrenceville, GA 30044 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. All other trademarks mentioned in this document are the property of their respective owners.

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