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Solving Problems
Check these sections for solutions to problems you may have using your product.
Product Status Messages
Solving Printer Problems
Solving Printing Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help
Product Status Messages
You can often diagnose problems with your product by checking the messages or icons on its LCD
screen.
Error Messages
LCD screen message
Ink Cartridge Error
Ink cannot be
recognized. Insert again
or replace ink cartridge.
Ink Cartridge Error
Ink cannot be detected.
Insert again or replace
ink cartridge.
Ink Low
Prepare empty waste ink
bottle.
Suction Error
See manual to clean
caps.
Condition/solution
The ink cartridges have a problem.
• Check that the cartridge is the same color as the color displayed on the
control panel and ink door label, and then reinstall the cartridge. If the
message persists, insert a new ink cartridge.
• Condensation may have occurred in the ink cartridge. Remove the
cartridge, leave it for four hours or more at room temperature, then reinstall
the cartridge.
The ink is low. Make sure you have a replacement ink cartridge handy.
The waste ink bottle is almost full. Make sure you have a replacement waste
ink bottle handy.
A suction pressure error occurred while cleaning the print head. Clean the
suction cap. If the message appears frequently, contact Epson for support.
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