Internal Use Only Website http://biz.lgservice.com NETWORK 3D Blu-ray™ HOME THEATER SERVICE MANUAL MODEL: HX966TZ (HX966TZ, SH96TZ-S/C/W) CAUTION BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS” IN THIS MANUAL. P/NO : AFN75272777 FEBRUARY, 2011...
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CONTENTS SECTION 1 ..SUMMARY SECTION 2 ..ELECTRICAL SECTION 3 ..CABINET & MAIN CHASSIS SECTION 4 ..BCM7633 F/E LOADER PART SECTION 5 ..REPLACEMENT PARTS LIST...
When servicing this product, under no circumstances should the original design be modified or altered without permission from LG Corporation. All components should be replaced only with types identical to those in the original circuit and their physical location, wiring and lead dress must conform to original layout upon completion of repairs.
SERVICING PRECAUTIONS CAUTION: Before servicing the BLU-RAY DISC HTS covered Electrostatically Sensitive (ES) Devices by this service data and its supplements and addends, read Some semiconductor (solid state) devices can be damaged and follow the SAFETY PRECAUTIONS. NOTE: if unfore- easily by static electricity.
HIDDEN KEY MODE AVAILABLE HIDDEN MODE ENTRANCE KEY EXIT KEY DISPLAY STATUS PAUSE or HOME SYSTEM DISPLAY SYSTEM 1+3+9+7+1+3+9+ SETUP MENU ON ※ 'Pause' Key INFORMATION INFORMATION ENTER or MP2 FACTORY RESET (KEY,VERSION) 1.PLATFORM INFORMATION 2.FATAL ERROR MESSAGE 3.SYSTEM DEBUG DISPLAY DEBUG (NO DISC or OPEN) 4+5+6+2+5+8+0...
SOFTWARE UPGRADE • Burn a DVD recordable disc or USB with a file that is named to “LG_HB_6100B33.ROM”. • Insert a upgrading disc or USB. • Show help message for disc upgrade as follows. < in the case of Back End program & Front End program > Press play key to upgrade and it will show progress information After completing upgrade then power is off.
FIRMWARE UPDATE FOR WIRELESS DEVICE 1. WIRELESS MODULE UPDATE METHOD Update must be performed without interference. 1) Select “1” on test band. - You must select a band without interference. 2) USB update - During the software update procedure, do not turn off the unit. 2-1) Copy the update fi...
NETWORK UPDATE You can update the fi rmware by connecting your unit device directly to the S/W update server. Confi guring Network Settings To update the fi rmware by connecting your player directly to the S/W update server, your player must be connected to network.
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If newer version exists, 5) If newer version exists, the message “A new update was found. Do you want to download it?” appears. Select OK to download the update. (Selecting CANCEL will end the update.) 6) The player starts downloading the newest update from the SBP server.
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9) Update will be processed Caution : Do not turn off the power during fi rmware update. 10) When update is completed, the message, “Update is complete.” will appear, and the power will turn off automatically after 5 seconds. 11) Turn the power back on. The system now operates with the new version.
SPECIFICATIONS • GENERAL Power requirements Refer to main label on the rear panel. Power consumption Refer to main label on the rear panel. Dimensions (W x H x D) Approx. 439 X 61 X 284 mm (17.3 X 2.4 X 11.2 inches) Net Weight (Approx.) 3.04 kg (6.7 lbs) Operating temperature...
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• SPEAKERS Front speaker (Left/ Right) Type 2 Way 3 speaker Impedance Rated 4 Ω Input Power 180 W Max. Input power 360 W Net Dimensions (W x H x D) 256 x 1250 x 256 mm (10.1 x 49.2 x 10.1 inches) Net Weight 3.5 kg (7.7 lbs) Rear speaker (Left/ Right)
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SECTION 2 ELECTRICAL CONTENTS DIGITAL DISPLAY & MEDIA TRAINING MASTER ..................2-2 ONE PONIT REPAIR GUIDE .......................... 2-77 1. NO POWER PROBLEM ........................2-77 2. THE LAYOUT OF MAIN BOARD ......................2-79 3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL ... 2-81 4.
DIGITAL DISPLAY & MEDIA TRAINING MASTER Objective: To provide clear and concise guidelines for customer service agents to handle calls on box goods calls. 1. DISTORTED PICTURE 1-1. Lines on Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect What cables is the BD to the TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-2. Ghost Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-3. Rolling Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-4. Shaky Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-5. Blurry Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2. NO PICTURE 2-1. Black Screen The entire screen is black. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-2. Blue Screen The entire screen is a solid blue color. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-3. Snowy Screen A snowy picture is when black and white dots are all over the screen. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-4. No Signal A “no signal” message appears on the screen of the display. Make sure the customer did not select 480i resolution in the Does the BD on-screen menu of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-5. Invalid Format or Format Not Supported Make sure the customer’s simultaneously connecting analog component cable with HDMI cable. And then If Copy Protected Disc is playing back, Is the customer using a analog component output is no picture. Only when the analog output digital cable connection? is 480i, you can see the picture.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 3. PICTURE COLOR 3-1. No Color The video displays no color and only shows in black and white. Determine what cables the customer is using to connect the BD What cables is the customer to the TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 3-2. Poor Color The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to a screen. Determine what cables the customer is using to connect the BD to What cables is the customer the TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4. NOISE/AUDIO PROBLEMS 4-1. No Audio The customer is not able to get audio. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-2. Distorted Audio The audio sounds muffled, scratchy, or the audio skips. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-3. Humming/Clicking Noise The unit is making a humming noise or a clicking noise. BDs make a slight hum when playing discs. Does the noise only A clicking noise or a noise interfering with audio may indicate a problem. happen when a disc Try multiple discs.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5. MISCELLANEOUS 5-1. No Power The unit will not turn on. Is the unit plugged in? Make sure the unit is plugged into a surge protector or the wall. Does the unit turn on See if the unit will turn on when the power button the unit is pressed.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-2. Disc Error The unit displays “disc error” when a disc is inserted into the BD player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-3. Unit Locks Up Unit does not respond to any commands. If the unit will turn on or off with the button on the unit, Does the unit respond to troubleshoot the remote control. Please refer to the buttons on the unit? Remote Control Not Working call flow.
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Please refer to the OM for instructions on how to program remote to TV. Customer wants to program a remote Does the customer want to other than Zenith or LG, the customer will need to contact program their remote? the manufacturer of the remote control. Codes do not work, remote is not compatible.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-6. Will Not Play Disc The unit will not play a disc when a disc is inserted into the player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-7. Disc Freezes or Skips The audio and video freeze and skip during play back of a BD or DVD disc. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-8. Can Access Menu, but Not Play a Movie The disc menu is displayed but the disc will not play. Go into the system information screen of the BD player. To access this menu, bring up the main menu. Go to TV aspect, Check the system information highlight 16:9, press 1397139 and hit enter.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-10. Aspect Ratio The customer has bars on the top and bottom of the screen, the left and right of the screen, or both. A full screen movie played on a wide screen TV will have bars Is the movie on the left and right side of the TV.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-11. My Unit Won’t Upconvert The customer has a problem with getting the unit to change resolutions to 480p, 720p, 1080i, or 1080p. Ask the customer to press stop to stop the disc from playing. Is the disc Ask the customer to press the resolution button to change the resolution.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 6. BLU-RAY PLAYER 6-1. Slow Loading Times for BDs The loading times for a blu-ray disc is 30 seconds. Why does it take so When a customer switches from one disc to another, the lens long to load my BDs? will change which is what causes the delay.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 7. NETFLIX 7-1. Network Setup (By connecting the unit to broadband Internet, you can use Netflix function) Connect the player’s LAN port to the corresponding port on your Modem Check the Network Router using a LAN cable. Use a commercially available straight LAN cable Connection (Category 5/CAT5 or better with RJ45 connector) If there is a DHCP (Dynamic Host Configuration Protocol) server on the...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 7-2. Activation Activating the unit establishes a connection between the unit and Netflix account Visit www.netflix.com/LG for your free trial. Netflix member? After finishing to join the Netflix, select the [activate] then press ENTER Wait for the activation screen to appear on your TV screen.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 7-4. ESN (Electronic Serial Number) Validation ( Select [OTHERS] on the [Setup] menu. And then Select [Netflix] on the [OTHERS] menu. And then Check [Netflix ESN].) Does it begin with “LGE-XXXXX-” followed by “8- digit”...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 7-5. Less Bandwidth and less resolution movie than expected The Quality indicator during movie retrieval corresponds to the following bandwidth requirements: • 1.0 Mbps • 1.5 Mbps • 2.6 Mbps • Best quality is 3.8 Mbps Do you have adequate We recommend a minimum connection speed of 1.5Mbps.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 7-6. Errors from Netflix server Following operations could be abnormal if Netflix server is dead • Activation • Queue retrieving • Movie playback • Category list Is it activated successfully? If Netflix NCCP server is dead, it fails in activating even if ESN is valid, Does it fail to retrieve queue Network is setup correctly but it fails in retrieving the queue list, data? (Title List)
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 8. YouTube 8-1.Frequent buffering happens while playing videos. Network Condition Meter indicate current network speed between BD Player and YouTube stream server. To play videos without buffering, Network Condition Meter should have more than 3 Bars. Do you have adequate We recommend a minimum connection speed of 1.5Mbps.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 9. CINEMANOW 9-1. Entering the Cienmanow Function. (Before using the Cinemanow function, it guides a user network status) To enter cinemanow mode, it try to check internet connection. If failed, it displays the popup message to the user. Does It connect to internet? User can move to [Home] menu or [Network setting] menu as our guideline.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 9-2. Activation (To rent or buy titles, a user must activate the player, Activating the unit establishes a connection between the unit and Cinemanow account) Visit www.cinemanow.com/activate If you are not member of cinemanow, Request activation code press “Get started”...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 9-3. Purchase titles (To watch the stream video, you should browse and buy titles at the player.) To rent a title is more cheaper than buy, Select the title that you want but it only available 24 hour period, starting from the first time they are played.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 9-4. Less Bandwidth and less resolution movie than expected The Quality indicator during movie retrieval corresponds to the following bandwidth requirements: • 1 box is 0.7 Mbps • 2 boxs is 1.0 Mbps • 3 boxs is 1.5 Mbps •...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 9-6. Check your internet connection Before starting cinemanow service, it is checked whether internet is connected or not, but during the network communication, it is detected that internet connection is closed. # Check Internet Access A user make it sure that internet connection is working.
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A user can consult ISP or IT manager. Still you have a problem, LG examine it for the detail reason. There is a problem with your connection. Please make sure your internet connection is working properly. 2-38...
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To connect DLNA server, user must have PC with DLNA server program or NAS with DLNA server certifi ed. LG gives My Media bundle SW disc(PC DLNA Program for Windows). Another way is to use just fi le sharing method, this is based on the standard of CIFS (Common Internet File System).
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-3. How can I connect network? External Internet Network Connection AV Connection DLNA Servers or DLNA Server Software or NAS Share Folder PC Share Folder DLNA/CIFS File Sharing Range In home network, Access Point is connected to PC, NAS, BD player, etc. My Media operation is guaranteed within only one Access Point.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-4. How can I Install PC bundle program for DLNA? PC and BD Player are connected to one access point. Check your network Check Setup -> Network Status, is it connected normally? Insert bundle CD in your PC and install program. Install PC Bundle SW PC Server adds Firewall Exception of nero mdeia server automatically.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-5. How can I Share new files and folders using DLNA? 1. Double-click the “Nero MediaHome 4 Essentials” icon on the desktop tray. 2. Click [Network] icon on the left and define your network name in the [Network name] field.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-7. Network Error case 1. Check Unit Network Status No Server Found 2. Check the server and BD Player are connected to same access pointer. 3. Check server turn on. 1.Check Server status 2.if Server is ok, retry to conect server Network Error, 3.if server has no response, restart server Congestion Error...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-8. Video Media Error case 1. Check your share folders on the media server program in the PC. 2. Find file you want to play. Cannot play this file 3. Check that file extension is avi, mpg, mpeg. 4.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-9. I can not find Nero media server 1.Local Area Network Should be connected Check Unit Network Statu 1.Check that computer’s IP Address subset is same with player’s. (ex, Unit 192.168.1.15, computer 192.168.1.xxx ) Check PC Network status 1.Check Network Interface.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-10. Movie Playability Error Case 1. Check video codec : ResumeStop/Search/Marker are not supported when the video codec is MPEG1 ResumeStop/Search/Marker 2. Check AVI file structure are not supported : A AVI file without index table does not support ResumeStop/Search/Marker 3.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-12. Folder Sharing in Windows XP 1. Right-click the appropriate folder > Click Sharing and Security... > As shown below [picture 1] and [picture 2], Properties window is shown. Properties window is changed as shown below [Picture 1] and [Picture 2] with check [Use simple fi le sharing] in [Tools]-[Folder options]-[View] but available to set sharing with check or not.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-13. Folder Sharing in Windows Vista 1. By default, folder sharing process is same as Windows XP. 2. The other things is the menu as shown below picture and Remember to release “Password-protected sharing” option. In control panel >...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-14. No Server Found 1. Check Computer Turn On 2. Check Computer is same network router. 3. Try Rescanning Button (Blue Button) No Server Found 4. Then if Server is not found at Server Menu, Check Network property. (No Server icon At server Menu) Start ->...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-15. I can not find shared folder on the Select a Server window 1. Check the network sharing is based on DLNA or CIFS Check your Network Sharing - Server displayed on “Select a Server” has blue ball ( ) is based on DLNA.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-16. User can go directly last used folder after power up. But it may happen not to go directly last used folder. • Wait 5 or 6 second after displaying the Home Menu, then enter the My Media Menu (See the following figure) : If you enter the My Media during the background server search time, Can’t find the used folder when...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 10-17. What do I input for requiring ID and Password? When you share folder on your PC, you may share folder with user ID and Password. If it’s needed ID/Password for using the shared folder, you can enter ID/Password by using Keyboard menu. If you can not see folder’...
DIGITAL DISPLAY & MEDIA TRAINING MASTER 11. WIRELESS NETWORK SETUP 11-1. Basic Guidance for wireless network troubles. ■ Expectable Causes 1. BD-Player maybe do not receive the radio frequency signal interrupted by different obstacle. The obstacle can be walls, objects, and the other wireless device. Or the distance between AP and BD-Player can be the interrupting.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-2. When no Access Points or SSID after access point searching ■ Possible Solutions (By router confi guration change) 1. Check that country setup of AP. The country setup should be set in each country.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-3. When access point connection failed. ■ Expectable Causes 1. A wrong security key. 2. Interference between BD-Player and router. 3. Some obstacles like walls, long distance or another wireless device. ■ Possible Solutions 1.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-4. When wireless dynamic IP is not set. ■ Expectable Causes 1. Interference between BD-Player and router. 2. Wrong confi guration of IP address of AP. ■ Possible Solutions 1. AP should be used as DHCP server. Check whether DHCP server of AP is activated or not.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-5. When only the WAN is not connected ■ Expectable Causes 1. Some problems between AP(router) and ISP(Internet Service Provider) 2. Simple Data Packet Error by Interference between BD-Player and router. ■ Possible Solutions 1.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-6. When both WAN and LAN are not connected in the connection status Retry wireless network setup at the beginning If not working Reset AP to be factory initial status Retry wireless network setup at the beginning If not working Confirm if there are no troubles home local internet line by PC.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 11-7. When Push Button is not working ■ Expectable Causes & Solutions of Push-Button is not detected 1. This BD-Player’s push button is same meaning of AP’s WPS-Button. To connect with push button function, user must push button of AP and push button of BD-Player.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 12. VUDU 12-1. Entering the Vudu. (Before using the Vudu function, it guides a user network status) To enter cinemanow mode, it try to check internet connection. Does It connect to internet? If failed, it displays the popup message to the user. User can move to [Home] menu or [Network setting] menu as our guideline.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 12-3. Purchasing titles (To watch the stream video, you should browse and buy titles at the player.) Rental videos are available for up to 30 days. Select the title and Once you start to play the movie, your viewing period is initiated. Select [Buy] tab in Movie Details Viewing periods differ by movie, but are typically either 24 or 48 hours.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 12-4. Less Bandwidth and less resolution movie than expected While playing a movie, press ENTER or DISPLAY to show the movie info bar, Switching movie quality level and then use b B to select a movie quality level (HDX, HD or SD) and press ENTER to confirm.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 13. PICASA 13-1. Create Picasa Web Albums Account Don’t have a Picasa Visit “piccasaweb.google.com” and click the “Create an Account >>” button. Web Albums account? You can get 1GB of free storage which can store about 4,000 pictures. 13-2.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 14. PANDORA 14-1. Pandora Initial Network Error Policy Pandora Start Does startup query successes Is Ethernet cable Does DNS query from Pandora connected? successes? server? “ Check Ethernet cable” Pop - up Is Ethernet cable connected? “...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 14-2. Pandora Initial Network Error Policy Pandora Start • A1 : Loading Screen • A2 : Checking Account • A3 : Activation Page • B1 : Sign- In Screen • B2 : Username list Screen •...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 14-3. Player Buffering Policy ■ When does the "Buffering" pop-up appears? If there is no more data to play at the buffer. The buffer can store about 90 seconds of music data. ■ How much data is buffered? - At the begging of music, 1) If the network is faster than 128Kbps, buffers 16Kbytes of music data and start playing.
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Please check the network status. 16. MLB.TV 16-1. Game Watch Policy ■ Why before 2010. May games cannot be watched? LG BDP doesn’t support games until 2010. April. Because we do not support the stream transport protocol earlier than 2010. April. 2-67...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 17. NAPSTER 17-1. Sign In Process Have an Napster Sign In for Existing Members Account First Sign-In. Sign Up for a Free Trial Sign In Input Screen The guide message will be shown to users to make an account in Napster webpage Seamless Sign-In 17-2.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 17-3. Player Buffering Policy ■ Player Buffering Policy Start playback after buffering the fi rst 64 Kbyte data. Keep buffering to Maximum 5 Mbytes while playback. ■ Buffering Popup Condition - At the begging of music, Showing at the initial bufferingstatus and removing when playback starts - After playing music, Showing when there’s no buffered data left and restarting playback after buffering 240 Kbyes data...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 18. Divx TV 18-1. Cannot go into the Divx TV Service. Connect the player’s LAN port to the corresponding port Check on your Modem Router using a LAN cable. the Network Connection Use a commercially available straight LAN cable (Category 5/CAT5 or better with RJ45 connector) If there is a DHCP (Dynamic Host Configuration Protocol) server on the local area network (LAN), this player will automatically be allocated...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 18-2. Frequent buffering happens while playing videos. Divx TV Bandwidth Requirements • Minimum : 1.5 Mbps • Preferred : 4.0 Mbps • Minimum for HD : 4.5 Mbps Do you have adequate We recommend a minimum connection speed of 1.5Mbps. broadband connection speed For the best quality picture, a connection speed of 4.5Mbps is required.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 19. VIEWSTER 19-1. Viewster setup. (Before using the Viewster function, it guides a user network status) Connect the player’s LAN port to the corresponding port Check on your Modem Router using a LAN cable. the Network Connection Use a commercially available straight LAN cable (Category 5/CAT5 or better with RJ45 connector)
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 19-2. Purchasing the titles. (user must log-in and pay to watch movie) Press “Watch” tab If you try to watch movie before log-in your player, in Movie Details first the screen will show to choose video and subtitle language. Choose Choose video and subtitle language what you want, video and subtitle language...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 19-3. Log in Process (user must log-in and pay to watch movie) If you are logged in and browsing a particular film page, Press “Options” tab the app will let you know whether or not that films is in your active in Viewster Main subscription and if it’s in the valid period.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 20. ACCEDO 20-1. Accedo Feature. Accedo support the service about several games. You can select the game title, and enjoy the game. Accedo menu Select Game Enjoy game Enjoy game 2-75...
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 20-2. Accedo Setup (By connecting the unit to broadband Internet, you can use Accedo function) Connect the player’s LAN port to the corresponding port Check on your Modem Router using a LAN cable. the Network Connection Use a commercially available straight LAN cable (Category 5/CAT5 or better with RJ45 connector) If there is a DHCP (Dynamic Host Configuration Protocol) server...
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ONE POINT REPAIR GUIDE 1. NO POWER PROBLEM No power problem occurs when you power on the unit. 1-1. Fuse & Bridge diode 1-1-1. Solution Replace F901, BD901 on SMPS board. 1-1-2. How to troubleshoot (Countermeasure) 1) Look at the physical of fuse F901. 2) Check the bridge diode BD901.
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ONE POINT REPAIR GUIDE No power problem occurs when you power on the unit. 1-2. VFD, 14 VA, 6 VA, 3.8 VA 1-2-1. Solution Replace D921, D923, D925, D926, D927, IC901. 1-2-2. How to troubleshoot (Countermeasure) Case 1) FLD Abnormal: Check D927, D926, ZD951, ZD952, FR952 and replace it. Case 2) 6 VA Abnormal: Check D924 and replace it.
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ONE POINT REPAIR GUIDE 2. THE LAYOUT OF MAIN BOARD JK299 CN251 IC200 TUN01 IC401 IC201 JK251 IC101 JK803 IC801 CN253 JK802 X500 IC150 IC506 JK801 IC500 JK203 CN252 CN255 IC502 IC503 IC151 CN201 JK250 CN150 CN401 < MAIN board top view > 2-79...
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ONE POINT REPAIR GUIDE IC154 IC202 IC405 IC402 IC810 IC102 SIC704 SIC710 IC153 IC152 < MAIN board bottom view > 2-80...
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ONE POINT REPAIR GUIDE 3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
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ONE POINT REPAIR GUIDE When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up. 3-2. IC153 (NO 3.3 V) 3-2-1. Solution Replace IC153 on MAIN board. 3-2-2.
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ONE POINT REPAIR GUIDE When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up. 3-3. IC150 (NO 1.2 V) 3-3-1. Solution Replace IC150 on MAIN board. 3-3-2.
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ONE POINT REPAIR GUIDE When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up. 3-4. IC151 (NO 1.5 V) 3-4-1. Solution Replace IC151 on MAIN board. 3-4-2.
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “PLEASE WAIT” display on front panel, and it will not boot-up normally. 3-5. X500 3-5-1. Solution Replace X500 on MAIN board. 3-5-2. How to troubleshoot (Countermeasure) 1) Please check the soldering status of 27 MHz crystal (X500). 2) Please check the frequency of 27 MHz crystal (X500).
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “PLEASE WAIT” on front panel, and it will not boot-up normally. 3-6. IC506 (NAND FLASH MEMORY) 3-6-1. Solution Replace IC506 on MAIN board. 3-6-2. How to troubleshoot (Countermeasure) 1) Please check physical status of IC506 on your eyes.
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “PLEASE WAIT” on front panel, and it will not boot-up normally. 3-7. IC502, IC503 (DDR3 MEMORY) 3-7-1. Solution Replace IC502, IC503 on MAIN board. 3-7-2. How to troubleshoot (Countermeasure) 1) Please check 0.8 V of DDR3_CLK01.(between R591).
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “PLEASE WAIT” on front panel, and it will not boot-up normally. 3-8. IC500 (MPEG IC) 3-8-1. Solution Replace IC500 on MAIN board. 3-8-2. How to troubleshoot (Countermeasure) 1) Please Check 1.2 V.
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “PLEASE WAIT” on front panel, and it will not boot-up normally. 3-9. Main Board 3-9-1. Solution Replace MAIN board. 3-9-2. How to troubleshoot (Countermeasure) 1) Please remove IC500, IC502, IC503, and then check the Impedance between each signal (DATA, ADDRESS, and so on.).
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ONE POINT REPAIR GUIDE 4. WIRED NETWORK CONNECTION ERROR When you connect Accu Weahter, You-tube or Picasa through the wired LAN, the “no connection“ message appears. 4-1. JK250 4-1-1. Solution Replace JK250 on MAIN board. 4-1-2. How to troubleshoot (Countermeasure) 1) Check you internet connection.
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ONE POINT REPAIR GUIDE 5. BAD HDMI VIDEO / AUDIO OUTPUT When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed color on the screen. But component output is OK. 5-1. JK803 5-1-1.
ONE POINT REPAIR GUIDE 6. BAD HDMI VIDEO / AUDIO INPUT When unit is connected to HDMI in(1 or 2) using HDMI cable, picture shows bad color, no output or mixed color on the screen. 6-1. JK801 & JK802 6-1-1. Solution Replace JK801 or JK802 (HDMI Jack).
ELECTRICAL TROUBLESHOOTING GUIDE 1. POWER SUPPLY ON SMPS BOARD No 3.8 VA Replace F901(same fuse). Is F901 normal? Replace TH901. Is TH901 normal? Is BD901 normal? Replace BD901. Is the Vcc Is D922/ D923 normal? (11 V ~ 25 V) supplied to IC901 pin4? Check or replace D922/ D923.
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ELECTRICAL TROUBLESHOOTING GUIDE No 36 VA / 26 VA Replace Q901(same fuse). Is Q901 normal? Replace D928. Is D928 normal? Is IC902 normal? Replace IC902. Is the Vcc Is Q910 normal? (11 V ~ 25 V) supplied to IC902 pin7? Check or replace Q910.
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ELECTRICAL TROUBLESHOOTING GUIDE 2. POWER SUPPLY ON MAIN BOARD No 3.3 V Is the Check 3.8 VA on SMPS board. Vcc 3.8 VA supplied to IC152/ IC153 pin2? Is there Check LDO_CTRL/ DCDC33_CTRL line ‘H’ signal at IC152/ IC153 from IC101(pin58, 68). pin1? Check IC152/ IC153 and replace.
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ELECTRICAL TROUBLESHOOTING GUIDE No 1.2 V Is the Check 14 VA on SMPS board. Vcc 14 VA supplied to IC150 pin2? Check the DCDC12_CTRL line Is there 3.3 V at IC150 pin6? from IC101(pin60). Check IC150 and replace. No 1.5 V Is the Check 14 VA on SMPS board.
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ELECTRICAL TROUBLESHOOTING GUIDE 3. SYSTEM PART Power cord in CN150 Check CN150 “BOOT” display VKK, FL-, + & SMPS board. on FLD OK? check OK? VFD_CLK Check R104, R107, R108 DO, STB vol. level. Replace DIS301. Check DIS301. Check Noise cap. P_sense Power on.
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Check X101 and IC101. X501 Replace X501. 27.00 MHz IC506 Replace IC506 NF_ALE, NF_CLE (Nand Flash). Replace IC500 BCM7633 or IC502, IC503 (DDR3). Proper “LG Logo” assemble MAIN Assemble properly. display on monitor and FRONT board System part OK. 2-98...
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ELECTRICAL TROUBLESHOOTING GUIDE 4. NO CVBS VIDEO OUTPUT No CVBS video on display Is there Check IC251 signal or Vcc. CVBS signal on R2A8? Is there Replace IC250. CVBS signal out of IC250 pin6? Is there Check R567. signal on CA203? Check JK251 and RCA cable connection.
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ELECTRICAL TROUBLESHOOTING GUIDE 5. NO AUDIO OUTPUT Optical function IC201 Check JK203 or replace. pin6 OPT_IN signal IC201 Check IC201 or replace. pin26 ~ 29 I2S signal IC401 Check IC401 or replace. Pin23, 24, 26, 27, 29, 30 signal OK? CN401 Check IC404 or replace.
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ELECTRICAL TROUBLESHOOTING GUIDE Tuner function IC200 Check tuner module or replace. pin11, 12 audio L/R IC201 Check IC200 or replace. pin13, 14, 15 I2S signal IC401 Check IC201 or replace. pin23, 24, 26, 27, 29, 30 signal CN401 Check CN401 or replace. pin13, 14, 15 signal Update new wireless, µ-COM firmware.
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ELECTRICAL TROUBLESHOOTING GUIDE BD / CD / DVD disc or USB play IC511 Check IC500 or replace. pin4, 6, 8, 17 I2S input signal R446, R447, Check IC511 or replace. R448, R432 I2S Input signal R423, Check IC401 or replace. R422, R424 output signal IC401 Check IC201 or replace.
ELECTRICAL TROUBLESHOOTING GUIDE 6. NO HDMI OUTPUT No HDMI audio / video output JK803 Check L803 and Vcc 5 V line. pin18 Vcc 5 V JK803 Check hot plug detect signal from TV. pin19 HP_DET about 3.3 V Is there signal on Check IC801 Vcc or replace IC801.
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ELECTRICAL TROUBLESHOOTING GUIDE 7. NO HDMI INPUT No HDMI audio / video output JK801, Check transmitter device. JK802 pin18 Vcc 5 V OK ? JK801, Check IC801 status. JK802 pin19 HP_DET about 3.3V Is there Replace IC801. signal on JK801, JK802 pin15,16? JK803 Check L803 and Vcc 5 V line.
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ELECTRICAL TROUBLESHOOTING GUIDE 8. TOUCH TROUBLESHOOTING No power-touch operation Is FFC cable Check FFC cable from POWER TOUCH to FUNCTION TOUCH board. connected properly? Check harness cable IC3P1 from FRONT to FUNCTION TOUCH board. pin28 Vcc 3.3 V Check 3.3 V ripple. IC3P1 Check harness cable pin14 high...
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ELECTRICAL TROUBLESHOOTING GUIDE No function-touch operation Is harness cable Check harness cable from FRONT to FUNCTION TOUCH board. connected properly? IC3T1 Check IC152 in/out voltage/LDO_CTRL. pin28 Vcc 3.3 V Check 3.3 V ripple. IC3T1 Check harness cable pin14 high from FRONT to FUNCTION TOUCH board. Replace R3T18.
BLOCK DIAGRAMS 1. SMPS BLOCK DIAGRAM FL(+/-) 4.5V -27V System TRANS Snubber 14VA for Power IC EER2828 Rectifier Circuit 5.6V IC Peripheral Circuit (Bridge, CAPACITOR) 3.8VA Filter Section (Varistor, P-CTRL Resistor, Line Filter Thermistor) Standby : 16.5V Digital TRANS Power Snubber 32V/39V (Power AMP &...
2. Voltages are DC-measured with a digital voltmeter BE MODIFIED OR ALTERED WITH OUT PERMISSION WAY, IMPLEMENTATION OF THE LATEST SAFETY during Play mode. FROM THE LG CORPORATION. ALL COMPONENTS AND PERFORMANCE IMPROVEMENT CHANGES 1. SMPS CIRCUIT DIAGRAM SHOULD BE REPLACED ONLY WITH TYPES INTO THE SET IS NOT DELAYED UNTIL THE NEW IDENTICAL TO THOSE IN THE ORIGINAL CIRCUIT.
2. SMPS P. C. BOARD DIAGRAM (TOP VIEW) (BOTTOM VIEW) NOTE) Warning Parts that are critical with respect to risk of fire or electrical shock. 2-169 2-170...
4. FRONT P. C. BOARD DIAGRAM (TOP VIEW) (BOTTOM VIEW) 5. FUNCTION TOUCH P. C. BOARD DIAGRAM 6. POWER TOUCH P. C. BOARD DIAGRAM (TOP VIEW) (TOP VIEW) (BOTTOM VIEW) (BOTTOM VIEW) 2-173 2-174...
7. JACK P. C. BOARD DIAGRAM (OPTIONAL PART) 7-1. USB & PTB & MIC P. C. BOARD DIAGRAM (TOP VIEW) (BOTTOM VIEW) 7-2. USB & PTB P. C. BOARD DIAGRAM (TOP VIEW) (BOTTOM VIEW) 2-175 2-176...
COMPONENT REPAIR GUIDE 1. ABNORMAL MD OPERATION Abnormal disc reading or abnormal tray open/close. Replace new MD and test if it is operated normally. 1-1. Component 1) Traverse assembly 2) FFC cable from MAIN board to MD 1-2. How to troubleshoot (Countermeasure) 1) Check the connection between main board and FFC cable, 2) Confirm the connection point.
COMPONENT REPAIR GUIDE 2. "ALL BD DISC" READING ERROR - All the Blu-ray disc is not operated, but DVD and CD are operated normally. - If the LDO for APC of BD laser diode is abnormal, BD doesn't work. - If the LD current control is abnormal, BD doesn't work. 2-1.
COMPONENT REPAIR GUIDE 3. "ALL DVD DISC" READING ERROR - All the DVD disc is not operated, but BD and CD are operated normally. - If the LD current control is abnormal, DVD doesn't work. 3-1. Component 1) MD (Traverse Assembly) 2) SQ712, SQ717 3-2.
COMPONENT REPAIR GUIDE 4. "ALL CD DISC" READING ERROR - All the CD disc is not operated, but BD and DVD are operated normally. - If the LD current control is abnormal, CD doesn't work. 4-1. Component 1) MD (Traverse Assembly) 2) SQ713, SQ715 4-2.
COMPONENT REPAIR GUIDE 5. ABNORMAL SERVO OPERATION - The actuator, spindle and sled operation of pick-up are abnormal. - After changing MD, the motors are abnormal operations. - After changing Motor Drive IC, the motors are abnormal operations. 5-1. Component 1) MD (Traverse Assembly) 2) SIC706 –...
HOW TO USE THE SA RESET FUNCTION 1. SA RESET PURPOSE 1) If we change system, we should do SA adjustment to get better performance of BD disc. 2) This is the operation to locate collimator lens of pick-up at the exact point. 3) We use this value to playback the BD disc after we store into the flash memory.
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4) Select 6 on debug window to perform SA Reset. 5) Press Return key or Pause key to finish debug mode. 6) Playback once BD disc more than 3 seconds. (At this time, you must use BD ROM single layer and BDR single layer disc.) - Check the disc reverse side of printed label and How to check the BD Single Layer and Double Layer Disc...
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION 1. BCM7633 1-1. Front-end Block Diagram PICK-UP & MOTOR RF IN CD,DVD,BD Demodulator, Decoders Wobble Detector A~J IN Servo FORCUS, TRACKING, DACs MOTOR ARM Cortex R4 Laser Processor LASER Control FE Control OSC, MEMORY(DDR,FLASH) :B/END SHARING...
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1-2. Pin Function OFE – Motor Driver Interface Label PU/PD Tol. (V) Loc. Description Function I/O OFE_MDI_FG Spindle Motor Feedback OFE_MDI_DMO – Spindle Motor Output OFE_MDI_STEP1 – Sled Step Motor PDM DAC OFE_MDI_STEP2 – Sled Step Motor PDM DAC OFE_MDI_FOO –...
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OFE–Serial Interface Label PU/PD Tol. (V) Loc. Description Function I/O OFE_SER_SEN2 STI/O SSI Enable Out OFE_SER_SCLK SSI Clock Out OFE_SER_SDATA SSI Data In/out OFE_SER_SBUSY SSI Busy In/SEN4 OFE–General Purpose Label PU/PD Tol. (V) Loc. Description Function I/O OFE_GP_PA0 – OFE_GP_PA0/Gain SW2 OFE_GP_PA1 –...
2. DRIVE IC (R2A30209SP) : SPINDLE MOTOR AND 6CH ACTUATOR DRIVER 2-1. Block Diagram 4-12...
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2-2. Pin Function PIN NO SYMBOL FUNCTION SPIN Spindle control voltage input SL1IN Slide control voltage input 1 SL2IN Slide control voltage input 2 SPLIM Input terminal for spindle current limit Motor Power Supply 2(for Slide) SL2+ Slide non-inverted output 2 SL2- Slide inverted output 2 SL1+...
FOCUSING1- Stepping Motor A-Terminal Stepping Motor B-Terminal CMU SHIFTER Stepping Motor A+Terminal Stepping Motor B+Terminal PGND(NC) GND for PDIC(NC) NC(VCC) NC(Terminal for LG pick-up recognation) A output B output C output D output SA output SB output SC output PDIC...
BLOCK DIAGRAM RF / Servo Signal BCM7633 F/E BLOCK / Monitor (Broadcom) OPU :LTH-A12 - RF Amp LD(BD/DVD/CD) ALPC SPINDLE Power SLED Servo Signal Motor Motor Processor - Function TILT DSP/Servo control Active CP Decoder Encoder Feed Mecha. ARM Processor Loading Motor AACS...