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Brother PT-9500PC Service Manual
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Brother PT-9500PC Service Manual

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SERVICE MANUAL
MODEL: PT-9500PC

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Summary of Contents for Brother PT-9500PC

  • Page 1 SERVICE MANUAL MODEL: PT-9500PC...
  • Page 2 SERVICE MANUAL MODEL: PT-9500PC...
  • Page 3 PREFACE This publication is a service manual covering the specifications, theory of operation, disassembly/reassembly procedure, and troubleshooting and error message of the Brother PT- 9500PC. It is intended for service personnel and other concerned persons to accurately and quickly provide after-sale service for our PT-9500PC.

  • Page 4: Table Of Contents

    CONTENTS CHAPTER I SPECIFICATIONS ................. I-1 MECHANICAL SPECIFICATIONS ................I-1 1.1.1 External Appearance ..................I-1 1.1.2 Keyboard ......................I-2 1.1.3 Display........................ I-2 1.1.4 Printing Mechanism .................... I-2 1.1.5 Tape Cassette ....................I-3 1.1.6 Tape Cutter ......................I-3 1.1.7 PC Interface ....................... I-4 1.1.8 Separated Sells Option (Print Server) ..............
  • Page 5 2.2.4 Switch, LED PCB (Sub PCB) ................II-13 2.2.5 Full Cutter Sensor....................II-13 2.2.6 Half Cutter Sensor ....................II-13 2.2.7 Roller Holder Sensor ..................II-13 2.2.8 Full Cutter Motor....................II-13 2.2.9 Half Cutter Motor ....................II-13 2.2.10 Tape Feed Motor ....................II-13 2.2.11 Release Motor ....................
  • Page 6 [ 6 ] Removing the Printing Unit................III-8 [ 7 ] Disassembling the Body Cover ............... III-9 [ 8 ] Disassembling the Cassette Cover Parts............III-11 [ 9 ] Disassembling the Cassette Cover Bracket............ III-13 [ 10 ] Disassembling the Front Cover ............... III-14 [ 11 ] Removing the Eject Unit ASSY, the Half Cutter ASSY, the Half Spacer and the Cutter ASSY....................
  • Page 7 CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE......IV-1 PRECAUTIONS......................IV-1 AFTER REPAIRING ....................IV-1 LED CONTROL IN DIFFERENT SITUATIONS AND MEASURE AGAINST ERRORS ........................... IV-2 ERROR CODE ......................IV-5 ERROR MESSAGE ....................IV-6 TROUBLESHOOTING FLOWS ................IV-9 [ 1 ] Printing is performed with specific dots omitted..........IV-9 [ 2 ] The tape cassette type is not detected correctly.

  • Page 8: Chapter I Specifications

    CHAPTER I SPECIFICATIONS MECHANICAL SPECIFICATIONS 1.1.1 External Appearance [ 1 ] Dimensions (W x D x H) 116.0mm x 189.6mm x 127.0mm (Excluding the bottom legs and the side legs) [ 2 ] Weight Machine proper Approx. 1.3kg (Machine proper only) In package Approx.

  • Page 9: Keyboard

    1.1.2 Keyboard [ 1 ] Number of function keys 2 (ON/OFF key, FEED/CUT ( ) key) [ 2 ] Key arrangement See Fig. 1.1-2. ON/OFF key FEED/CUT key Fig. 1.1-2 Key Arrangement 1.1.3 Display [ 1 ] Display type LED 2 (ON/OFF : Green, Error : Red) 1.1.4 Printing Mechanism [ 1 ]...

  • Page 10: Tape Cassette

    1.1.5 Tape Cassette [ 1 ] Cassette Cartridge type [ 2 ] Types of tape cassettes • Laminated tape cassette Laminate tape, ink ribbon, and adhesive base tape • Non-laminated tape cassette Non-laminated tape and ink ribbon • Instant lettering tape cassette Instant lettering tape and ink ribbon •...

  • Page 11: Pc Interface

    Microsoft Windows XP Macintosh Mac OS 8.6 - 9.x Macintosh Mac OS X 10.1/10.2.6 [ 3 ] Printer emulation ESC/P PT CBP (Brother original) [ 4 ] Accessory Serial IF cable Dedicated cable is attached. Editor Dedicated editor is attached.

  • Page 12: Electronics Specifications

    [ 2 ] Hardware specification 32bit RISC CPU Memory 8Mbyte Flash ROM 1Mbyte Network interface 10BASE-T/100BASE-TX 1 port (10/100BASE automatic detection) USB interface A port Others Push switch 1 piece LED lamp Three types: Status (Orange), 10BASE LINK(Green), 100BASE LINK(Green) [ 3 ] Software specification Supported protocol...

  • Page 13: Chapter Ii Theory Of Operation

    CHAPTER II THEORY OF OPERATION OUTLINE OF MECHANISMS 2.1.1 Print Mechanism Structure of Thermal Head This machine uses thermal transfer printing. The thermal print head has a heat generator consisting of 384 heating elements that are vertically aligned as shown in Fig. 2.1-1. Each heating element is 0.08 mm wide by 0.0545 mm height (0.0705 mm per pitch).
  • Page 14 [For stamp tape cassettes] If the selected heating element(s) generates heat, the porous-stamp tape will be melted so that a pore (pores) will be formed in the tape. The tape is advanced and the next heating cycle is repeated, thus forming a character of pores on the tape. The printed stamp tape can be used as the face of a stamp.

  • Page 15: Roller Holder Assy Setting & Retracting Mechanism

    2.1.2 Roller Holder ASSY Setting & Retracting Mechanism This mechanism consists of the release gear train, roller release rod, and roller holder/head ASSY. The roller holder ASSY incorporates the platen holder and the sub roller holder. These holders support the platen and the tape feed sub roller so that they can move perpendicularly to the thermal head and the tape feed roller respectively to apply the platen with a certain pressure against the thermal head to ensure the tape feeding even if the tape thickness changes.
  • Page 16 Tape cassette Adhesive base tape Laminated tape Platen idle gear Tape feed roller Ink ribbon Platen roller Tape feed sub roller Release gear Roller holder ASSY Roller holder shaft Roller release rod Thermal head ASSY Platen gear Platen roller Sub roller gear Tape feed sub roller Platen spring Roller holder...

  • Page 17: Tape & Ribbon Feed Mechanism

    2.1.3 Tape & Ribbon Feed Mechanism This mechanism consists of the tape feed motor, the gear train, and the roller holder ASSY. Tape Feeding The platen becomes the state pressing the tape and the ink ribbon (only the tape when mounting the heat sensitive tape cassette) against the thermal head when printing, as described in Subsection 2.1.2.
  • Page 18 Adhesive Base Tape Feeding (only for laminated tape cassettes) A laminated tape cassette contains both a transparent laminated tape roll and a separate adhesive base tape roll. When a transparent laminated tape and an adhesive base tape pass through the contact point (between the tape feed roller and the tape feed sub roller), they are then bonded together into a single printed tape.

  • Page 19: Tape Automatic Full Cutter Mechanism

    2.1.4 Tape Automatic Full Cutter Mechanism The tape automatic full cutter mechanism consists of the fixed blade and the movable blade, which is driven by the full cutter motor. The full cutter motor (DC motor) rotates counterclockwise responding to the signal sent from the CPU when the tape is fed after printing, which transmits the rotation to the cutter helical gear.

  • Page 20: Tape Automatic Half Cutter Mechanism

    2.1.5 Tape Automatic Half Cutter Mechanism The tape automatic half cutter mechanism consists of the fixed plate and the half cutter holder (the cutter blade is attached) driven by the half cutter motor. This mechanism is applied only to the laminated tape. After tape printing and feeding, the CPU directs to rotate the half cutter motor (DC motor) counterclockwise, and the drive power is transmitted to the half rock gear via the clutch gear and three idle gears.

  • Page 21: Forcible Tape Ejection Mechanism

    2.1.6 Forcible Tape Ejection Mechanism The forcible tape ejection mechanism consists of the eject rubber roller unit and the eject roller unit driven under synchronizing with the cutter mechanism. After tape printing and feeding, the cutter helical gear rotates counterclockwise when the cutter mechanism starts to work (as described in Subsection 2.1.4) and the boss “A”...

  • Page 22: Cover Open Button (Cover Lock Button

    2.1.7 Cover Open Button (Cover Lock Button) Pressing the cover open button (cover lock button), the cover button actuator is slid to the left direction and it pushes the cover lock actuator. The cover lock is released and the cassette cover is opened.

  • Page 23: Av Label Print Start Position Detector Mechanism (For U.s.a. Only

    2.1.9 AV Label Print Start Position Detector Mechanism (for U.S.A. only) This mechanism makes it possible to print at the proper position on Avery (AV) labels half-cut in a 24-mm-width AV labels tape. As shown below, it uses a reflection photosensor named AV print position sensor (AV sensor PCB ASSY).

  • Page 24: Outline Of Electronics

    OUTLINE OF CONTROL ELECTRONICS Fig. 2.2-1 shows the block diagram of the control electronics. The control electronics consist of the following components. Fig. 2.2-1 Block Diagram of the Control Electronics 2.2.1 Main PCB This manages all the components. This PCB consists of CPU, ROM, RAM, EEPROM, serial IF driver, USB chip and motor drivers etc.

  • Page 25: Switch, Led Pcb (Sub Pcb

    2.2.4 Switch, LED PCB (Sub PCB) The PCB includes ON/OFF switch, FEED/CUT switch and LEDs (Red/Green). 2.2.5 Full Cutter Sensor The full cutter sensor detects the position of full cutter (mechanical SW). 2.2.6 Half Cutter Sensor The half cutter sensor detects the position of half cutter (mechanical SW). 2.2.7 Roller Holder Sensor The roller holder sensor detects the position of roller holder (mechanical SW).

  • Page 26: Main Pcb

    MAIN PCB Fig. 2.3-1 shows the block diagram of the main PCB. The main PCB consists of the following components. (1) CPU (Including ROM and RAM) (2) SRAM (128Kbyte x 2) (3) EEPROM (4Kbit x 2) (4) Power supply ON/OFF circuit, Head power supply ON/OFF circuit, FEED/CUT key ON/OFF circuit, LED ON/OFF circuit, ID switch circuit (5) Full cutter motor drive circuit, Half cutter motor drive circuit, Tape feed motor drive circuit, Release motor drive circuit, Eject motor drive circuit...

  • Page 27: Logic Components

    Use the provided dedicated software to store the data connecting the PC to PT-9500PC with the serial IF cable as shown in Fig. 2.3-2. For more information, refer to “Appendix 1. Test Software Operation”.

  • Page 28: Solder Points

    2.3.2 Solder Points Fig. 2.3-3 shows the solder point circuit. One of solder points from L to S is soldered according to the resistance level of the thermal head. When the solder point is changed, verify with a multi meter whether solder on the unsolder point is removed properly.
  • Page 29 Cassette type Sensor No tape cassette loaded TZ cassette CSNS0 CSNS1 CSNS2 CSNS3 CSNS4 CSNS5 AVSW 6mm Laminated 6mm Non-laminated 9mm Laminated 9mm Non-laminated 12mm Laminated, Lettering, 18mm Stamp 12mm Non-laminated, Cloth 18mm Laminated, 24mm Stamp 18mm Non-laminated, Cloth, 18mm Lettering,Iron-on transfer 24mm Laminated, Lettering 24mm Non-laminated, AL...

  • Page 30: Cover Open Sensor Circuit

    2.3.4 Cover Open Sensor Circuit Fig. 2.3-5 shows the cover open sensor circuit. This circuit detects the open/close status of the cassette cover, where “Low” indicates close status and “High” indicates the open status. If the status is cover open, no drive device works. Fig.

  • Page 31: Chapter Iii Disassembly And Reassembly

    CHAPTER III DISASSEMBLY AND REASSEMBLY SAFETY PRECAUTIONS The disassembly or reassembly work should be carried on a grounded antistatic sheet. Otherwise, the LSIs and electronic parts may be damaged due to the electricity charged in your body. When transporting PCBs, be sure to wrap them in conductive sheets such as aluminum foil. When using soldering irons and other heat-generating tools, take care not to damage the resin parts such as wires, PCBs, and covers.

  • Page 32: Lubrication Points List

    LUBRICATION POINTS LIST Eject shaft upper Full cutter motor ASSY Eject shaft Eject shaft lower Cutter ASSY Gear body Half double gear and rock gear Half rock gear hole inside Gear top Half double gear Motor gear Motor gear and clutch gear Both sides of polyslider Clutch spring Cutter helical gear...

  • Page 33: Disassembly Procedure

    DISASSEMBLY PROCEDURE [ 1 ] Removing the Tape Cassette Turn off the power of machine without pulling out the AC code. (The platen is released off the thermal head.) Press the cover open button and open the cassette cover fully. Pull the tape cassette up holding both sides and out of the machine.

  • Page 34: Removing The Bottom Cover And The Side Cover

    [ 2 ] Removing the Bottom Cover and the Side Cover Turn over the machine and remove four screws to remove the bottom cover. Unhook the hook of the slot cover and remove the bottom cover bending the rear face of the bottom cover slightly outward.

  • Page 35: Removing The Slot Cover

    [ 3 ] Removing the Slot Cover Remove the slot cover from the bottom cover as shown in the figure below. Slot cover Bottom cover Bottom cover Slot cover Fig. 3.1-3 Removing the Slot Cover [ 4 ] Removing the Shield Plate A, the Main PCB ASSY and the Shield Plate B Remove a screw from the shield plate A and remove the shield plate A from the half frame.
  • Page 36 Remove all the connectors and the harnesses connected with the main PCB. Remove the soldered two points of the lead wire of the eject motor. AV SW sensor connector Sensor PCB harness Release motor Half cutter sensor connector connector Solder points of eject motor Tape end sensor connector Full cutter sensor connector Sub PCB...

  • Page 37: Removing The Front Cover

    Remove a screw from the shield plate B and remove the shield plate B. Shield plate B Screw Fig. 3.1-7 Removing the Shield Plate B [ 5 ] Removing the Front Cover Press the cover open button and open the cassette cover fully. Remove the harness from the hook of the body cover in a place.

  • Page 38: 6 ] Removing The Printing Unit

    [ 6 ] Removing the Printing Unit Remove the harness of the eject motor from the hook on the body cover. Remove three screws from the printing unit and remove the printing unit. Screws Printing unit Eject motor Body cover Hook Fig.

  • Page 39: 7 ] Disassembling The Body Cover

    [ 7 ] Disassembling the Body Cover Remove the harness of the tape end sensor ASSY from the groove of the body cover. Remove two screws and remove the tape end sensor ASSY. Remove the sensor PCB ASSY from the hooks of the body cover in two places bowing the cover toward outside.
  • Page 40 Revise the cover to the front and open the cover at near 45-degree angle and then twist it toward the arrow direction. The cassette cover can be removed in this way. Cassette cover Cassette cover Body cover Body cover Fig. 3.1-12 Removing the Cassette Cover Push the cover open button toward the arrow direction bowing the body cover toward the outside to take off the cover open button and the cover button spring.

  • Page 41: 8 ] Disassembling The Cassette Cover Parts

    Remove the cover from the body cover by pushing the resin spring part attached the back of cover button actuator. Body cover Resin spring Cover button actuator Cover button actuator Body cover Fig. 3.1-14 Removing the Cover Button Actuator [ 8 ] Disassembling the Cassette Cover Parts Release the hook and then pull out two bosses to remove the cassette pressure.
  • Page 42 Pull out the two springs attached to the cassette pressure winding them clockwise. Cassette pressure spring Cassette pressure spring Cassette pressure Fig. 3.1-16 Removing the Cassette Pressure Spring Pull out the cover lock actuator pressing the hooks on both sides of the cover lock actuator with the end of the minus drivers.

  • Page 43: 9 ] Disassembling The Cassette Cover Bracket

    [ 9 ] Disassembling the Cassette Cover Bracket Remove two screws from the damper and remove the damper. Cassette cover bracket Damper Screws Fig. 3.1-18 Removing the Damper Press the cover open spring to the “A” direction then “B” direction and remove it from the rib of the cassette cover bracket.

  • Page 44: 10 ] Disassembling The

    [ 10 ] Disassembling the Front Cover Remove two screws and remove the sub PCB ASSY. Remove the power supply switch button and the cut feed button securing together on the sub PCB by pushing them out from the front cover. Front cover Power supply switch button Sub PCB ASSY...

  • Page 45: 12 ] Removing The Half Frame Assy

    [ 12 ] Removing the Half Frame ASSY Remove the half rock gear. Remove the retaining ring of the cutter helical gear and remove the cutter helical gear. Half rock gear Half frame ASSY Cutter helical gear Retaining ring Fig. 3.1-22 Removing the Half Rock Gear and the Cutter Helical Gear Remove a screw and remove the half cutter sensor ASSY.
  • Page 46 Remove two screws and remove the half cutter motor ASSY. Remove two screws and remove the full cutter motor ASSY. Note: Take care not to damage the motor worm gear when pulling the full cutter motor ASSY. Half cutter motor ASSY Half frame ASSY Screws Screws...

  • Page 47: 13 ] Disassembling The Mechanical Unit

    [ 13 ] Disassembling the Mechanical Unit Remove two screws securing the tape feed motor from the bottom side and remove the tape feed motor ASSY. Screws Tape feed motor ASSY Main frame Fig. 3.1-26 Removing the Tape Feed Motor ASSY Remove a screw to remove the AV SW sensor ASSY from the main frame.
  • Page 48 Take the AV sensor actuator and the AV sensor spring off the main frame along the shaft slot shape of the main frame. Remove the AV sensor spring from the AV sensor actuator. AV sensor spring Main frame AV sensor actuator Fig.
  • Page 49 Remove two screws from the release motor and remove the release motor. Remove a screw from the release sensor and remove the release sensor. Release motor Main frame Screws Screw Release sensor Fig. 3.1-30 Removing the Release Motor and the Release Sensor Removes the release rod roller mounted on the release rod.

  • Page 50: 14 ] Disassembling The Head/Roller Holder Unit

    [ 14 ] Disassembling the Head/Roller Holder Unit Remove the retaining ring from the top of the head ASSY and pull the roller holder shaft downward to remove it. While tilting the bottom of the roller holder ASSY toward the arrow direction and remove the roller holder ASSY from the head ASSY.
  • Page 51 Remove a screw to remove the AV sensor PCB from the roller holder ASSY. Screw AV sensor PCB Roller holder ASSY Fig. 3.1-34 Removing the AV Sensor PCB III-21...

  • Page 52: 15 ] Removing The Eject Motor/Eject Rubber

    [ 15 ] Removing the Eject Motor/Eject Rubber Remove two screws from the eject motor and remove the eject motor. Eject rubber Screws Tape guide Eject unit ASSY Eject motor Fig. 3.1-35 Removing the Eject Motor Remove a screw to remove the tape guide from the eject unit ASSY. Eject unit ASSY Tape guide Screw...
  • Page 53 Remove a screw to remove the eject shaft spring from the tape guide. Screw Eject shaft spring Tape guide Fig. 3.1-37 Removing the Eject Shaft Spring Remove the eject roller ASSY from the tape guide. Tape guide Eject roller ASSY Fig.

  • Page 54: Reassembling The Eject Rubber/Eject Motor

    REASSEMBLING PROCEDURE [ 1 ] Reassembling the Eject Rubber/Eject Motor Assemble the eject rubber on the eject roller shaft. Eject rubber Eject roller shaft Fig. 3.1-40 Reassembling the Eject Rubber Assemble the eject roller ASSY on the tape guide. Tape guide Eject roller ASSY Fig.
  • Page 55 Secure the tape guide to the eject unit ASSY with a screw. Eject unit ASSY Tape guide Positioning pins Screw Fig. 3.1-43 Reassembling the Tape Guide Secure the eject motor with two screws. Screws Tape guide Eject unit ASSY Eject motor Fig.

  • Page 56: 2 ] Reassembling The Head/Roller Holder Unit

    [ 2 ] Reassembling the Head/Roller Holder Unit Connect the AV sensor PCB with the roller holder ASSY with a single screw. Note: Pay attention not to have the AV sensor PCB harness between the substrate and the screw boss. Screw AV sensor PCB Roller holder ASSY...

  • Page 57: 3 ] Reassembling The Mechanical Unit

    [ 3 ] Reassembling the Mechanical Unit Attach the release rod roller in the release rod. Main frame Release rod Release rod roller Fig. 3.1-47 Reassembling the Release Rod Roller Install the release motor on the main frame and secure the motor with two screws while pushing it against the gear.
  • Page 58 Pass the harness through the long hole of the mainframe and install the head/roller holder unit fitting the bosses to the holes of the main frame, then secure the unit with two screws. Rotate the release double gear to verify the smooth motion of the roller holder. Screws Head/roller holder unit Release double gear...
  • Page 59 Assemble the AV cassette sensor ASSY on the main frame with a screw after fitting the positioning pin of the AV cassette sensor ASSY. Screw AV cassette sensor ASSY Positioning pin Main frame Fig. 3.1-51 Reassembling the AV Cassette Sensor ASSY Install the tape feed motor ASSY on the main frame and secure it from the backside with two screws.

  • Page 60: 4 ] Reassembling The Half Frame Assy

    [ 4 ] Reassembling the Half Frame ASSY Fit the bosses of the half frame ASSY to the holes of the frame, and secure it with two screws from the half frame side. Screws Half frame ASSY Half cutter motor ASSY Bosses Fig.
  • Page 61 Secure the full cutter sensorr ASSY with a screw. Secure the half cutter sensor ASSY with a screw. Boss Half cutter sensor ASSY Screw Half frame ASSY Boss Full cutter sensor ASSY Screw Fig. 3.1-55 Reassembling the Half Cutter Sensor ASSY and Full Cutter Sensor ASSY Install the cutter helical gear into the shaft and secure it using the retaining ring of the cutter helical gear.

  • Page 62: 5 ] Reassembling The Cutter Assy, The Half Spacer, The Half Cutter Assy, And The Eject Unit Assy

    [ 5 ] Reassembling the Cutter ASSY, the Half Spacer, the Half Cutter ASSY, and the Eject Unit ASSY Assemble the cutter ASSY engaging the groove of the movable blade with the cutter rock pin and fit the round hole and the long hole to the two positioning shafts on the frame ASSY. Warning: Take care of the handling of the cutter ASSY and Half cutter ASSY blades to avoid danger.

  • Page 63: 6 ] Reassembling Of The Body Cover

    [ 6 ] Reassembling of the Body Cover Install the cover button actuator into the hole of the body cover tilting it slightly upward. Confirm that the resin spring of the cover button actuator is mounted firmly on the body cover.

  • Page 64: 7 ] Reassembling The Cassette Cover Parts

    [ 7 ] Reassembling the Cassette Cover Parts Install the spring in the cover lock spring assembling portion of the cover lock actuator, then insert the actuator into the cassette cover until it is caught by the guide lock. After inserting, verify the smooth motion of the cover lock actuator by pushing the top end of the actuator.
  • Page 65 Insert two bosses of the cassette pressure into the holes of the cassette cover. Boss Cassette pressure Boss Hole Hole Cassette cover Fig. 3.1-62 Reassembling the Cassette Pressure (1) Engage the hook of the cassette cover in the hole of the cassette pressure. Cassette pressure Hole Hook...

  • Page 66: Reassembling The Cassette Cover Bracket

    [ 8 ] Reassembling the Cassette Cover Bracket Mount the damper on the cassette cover bracket and secure it with two screws. Cassette cover bracket Damper Screws Fig. 3.1-64 Reassembling the Cassette Cover Bracket (1) After fitting the cassette open spring on the boss of the cassette cover bracket, bend the spring toward the arrow direction and clamp it by the rib.

  • Page 67: 9 ] Reassembling The Cassette Cover And The Cassette Cover Bracket

    [ 9 ] Reassembling the Cassette Cover and the Cassette Cover Bracket Insert the cassette cover into the body cover at the angle as shown in the figure below, then insert the boss on the body cover into the hole of the cassette cover. Cassette cover Cassette cover Boss...
  • Page 68 Turn over the cover and open the cover. Insert the boss of the cassette cover bracket into the cover to engage with the spring of the cassette cover bracket with the rib of the cassette cover, and then set the cassette cover bracket on the body cover.

  • Page 69: 10 ] Reassembling Of The Cassette Sensor Pcb And The Tape End Sensor Assy

    [ 10 ] Reassembling of the Cassette Sensor PCB and the Tape End Sensor ASSY Reassemble the cassette sensor PCB pressing it on the two hooks of the body cover until clicking sound is heard. Be sure not to peel the soldered part of the harness (no need to secure with screws).

  • Page 70: Reassembling Of The Printing Mechanical Unit, The Shield Plate B And The Main Pcb Assy

    [ 11 ] Reassembling of the Printing Mechanical Unit, the Shield Plate B and the Main PCB ASSY Set the printing mechanical unit on the three positioning bosses approaching from the right overhead of the body cover. Be sure not to nip the harnesses and connectors at this time. Secure it with three screws.
  • Page 71 Set the main PCB ASSY adjusting to the positioning bosses and the square hole for the USB IF putting the harnesses and the connectors off the main PCB and secure it with a screw. Main PCB ASSY Screw Positioning boss Fig.
  • Page 72 Set the connectors and the cables shown in the figure below. - Head flexible cable - Full cutter sensor connector - Sensor PCB harness - Half cutter sensor connector - Sub PCB connector - Eject motor lead wire - Tape feed motor connector - Release motor connector - Full cutter motor connector - Roller holder sensor connector...

  • Page 73: 12 ] Reassembling Of The

    [ 12 ] Reassembling of the Front Cover Insert the bosses of the power supply switch button and the cut feed button into the guide portions of the front cover. Adjust the slit of the sub PCB ASSY to the bosses of the front cover and secure it with two screws.

  • Page 74: 13 ] Reassembling The Shield Plate A

    [ 13 ] Reassembling the Shield Plate A Fit the positioning hole to the positioning boss on the half frame and secure the shield plate A with a screw while contacting the bended part to the half frame. Screw Bended part Shield Plate A Positioning hole Half frame...

  • Page 75: 15 ] Reassembling The Side Cover And The Bottom Cover

    [ 15 ] Reassembling the Side Cover and the Bottom Cover Hook both of the side covers hooks to the body cover respectively, and insert the cross rib into the hole of the body cover. Note: Make sure that the side cover L and side cover R fit with no gap between any other parts.

  • Page 76: 16 ] Reassembling The Tape Cassette

    [ 16 ] Reassembling the Tape Cassette Press the cover open button and open the cassette cover fully. Set the lettering stick in the cassette cover. Mount the tape cassette approaching from the overhead and close the cover. Lettering stick Cassette cover Tape cassette Cover open button...

  • Page 77: Chapter Iv Troubleshooting And Error Message

    CHAPTER TROUBLESHOOTING AND ERROR MESSAGE This section gives the service personnel some of the troubleshooting procedures to be followed if an error or malfunction occurs with this machine. It is impossible anticipate all of the possible troubles which may occur in future and determine the troubleshooting procedures, so this chapter covers some sample troubles.

  • Page 78: Led Control In Different Situations And Measure Against Errors

    4.3 LED CONTROL IN DIFFERENT SITUATIONS AND MEASURE AGAINST ERRORS The display priority is specified as follows. - Red LED ON: Current jobs are not discarded, Recoverable error. - Red LED blinking (Slowly): Current jobs are discarded, Recoverable error. - Red LED blinking (Fast): Current jobs are discarded, Recoverable error by ON/OFF key of the power supply.
  • Page 79 State of LED Power Error Status Remarks supply (Red) (Green) AV beginning mark Only the ON/OFF key of power supply is enabled. detection error Cutter jam (before Returns automatically to normal state when the printing, in printing, power supply is ON. If cannot return to normal Fast power supply ON) state and if error occurs while printing, only the...
  • Page 80 Red LED blinking (slowly) 0.5sec/0.5sec No medium when printing: The red LED blinks slowly if a cassette is not mounted when receiving the print start command. If the print restart flag is set, printing is restarted by cover close. (Previous data is cancelled if the next data is being transmitted.) Wrong medium when printing: The red LED blinks slowly if a wrong medium is mounted when receiving the print start...

  • Page 81: Error Code

    4.4 ERROR CODE The followings are the error codes for the baud rate change wizard of the PT-9500C (relative to communication or connectivity). Only error number is displayed in the language monitor. Error Description Remarks number COM port is not opened. The port is used by a different application or a serial communication device.

  • Page 82: Error Message

    4.5 ERROR MESSAGE A list of PT-9500PC error message is shown below. Click the detail button on the screen. “Help” screen will appear to shown contents of countermeasures. Error Messages Advices (Displayed in Monitor) (Deal with it in accordance with the thing of the following advice. ) No errors.
  • Page 83 Note: More than one P-touch may be connected to your computer, but only one P-touch may print at one time. Communication error in Start up the PT-9500PC utility, and then set the baud rate. Delete P-touch. the current print job before starting up the PT-9500PC utility.
  • Page 84 Error Messages Advices (Displayed in Monitor) (Deal with it in accordance with the thing of the following advice. ) Invalid port was specified. Choose a valid printer port and try to print again. Port being used for another Wait until any other application(s) is finished and then try to print application.

  • Page 85: Troubleshooting Flows

    4.6 TROUBLESHOOTING FLOWS [ 1 ] Printing is performed with specific dots omitted. [ 2 ] The tape cassette type is not detected correctly. IV - 9...

  • Page 86: 3 ] The Led Does Not Turn On

    [ 3 ] The LED does not turn on. [ 4 ] No printing is performed. IV - 10...

  • Page 87: 5 ] The Interface Malfunctions

    [ 5 ] The interface malfunction. [ 6 ] The tape is not cut. IV - 11...

  • Page 88: 7 ] The Tape Is Not Fed Correctly

    [ 7 ] The tape is not fed correctly. IV - 12...
  • Page 89 IV - 13...

  • Page 90: 8 ] Half Cut Failure

    [ 8 ] Half cut failure. IV - 14...

  • Page 91: 9 ] Forced Tape Eject Failure

    [ 9 ] Forced tape eject failure. IV - 15...

  • Page 92: 10 ] The Failure Of Pressure Contact /Release Of The Roller Holder

    [ 10 ] The failure of pressure contact /release of the roller holder. IV - 16...

  • Page 93: Appendix 1. Test Software Operation

    (2) Input the DC voltage (24V ± 0.1V) from the stabilized power supply through the DC jack of the PT-9500PC. (3) Turn on the power supply button of the PT-9500PC after confirming up and run of the OS on the PC.
  • Page 94 (5) Enter the lower nine digits of the serial number into the “Serial No.” field, which is found on the nameplate attached on the bottom of the main cover. Example: Enter the lower nine digits as “D0A322301” if “E52827-D0A322301” is printed on the nameplate.
  • Page 95 <General setting> Fig. 3 Set the General settings screen before examination. Once this screen is set up, it is retained after the folder is closed. (1) Setting of items to be examined Skip the three items below. They are needless for examination. 1.
  • Page 96 Set the Factory shipping parameter settings screen before examination. Note 1: Once this screen is set up, it is retained after the folder is closed. Note 2: Connect the PT-9500PC to the serial port. Head rank adjustment Input value: 0...
  • Page 97 Verify that “TEST OK” is displayed on the screen of the inspection PC. (9) 8. Tape end sensor test Mount the end tape cassette in the PT-9500PC and verify that “TAPE END TEST OK” is displayed on the screen of the inspection PC.
  • Page 98 * This mode is to adjust each margin amount of right and left ends to ± 0.5mm. 1) Mount the 36mm laminated tape cassette in the PT-9500PC and run the full cut operation shifting the margins of both ends by 0.5mm from -1mm to +1mm.
  • Page 99 * This mode is to adjust each margin amount of right and left ends to ± 0.5mm. 1) Mount the 36mm laminated tape cassette in the PT-9500PC and run the half cut operation shifting the margins of both ends by 0.5mm from -1mm to +1mm.
  • Page 100 Fig. 10 (18) I. Avery detection voltage setting (Skip this item if Europe version.) 1) Set the white portion and black portion of the AV2067 cassette tape in the PT-9500PC sequentially. 2) Verify that “PORT&LEVEL SET COMPLETED” is displayed on the inspection PC screen.
  • Page 101 (4) If an error displays again even though the entire items (1) to (3) above are set correctly, the contents of EEPROM on the PT-9500PC may be damaged. Operate along following the procedure below. 1) Close the serial number write software program PT95Service.exe.
  • Page 102 Turn the power supply button of the PT-9500PC OFF. Turn the power supply button of the PT-9500PC ON. Now, the initialization of the EEPROM on the PT-9500PC is completed. Click the Check Version button to check whether the initialization was completed successfully.
  • Page 106 Sep., 2003 8V2054BE0 Printed in Japan...

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